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Job Description Bilingual Production Support Representative Location: Irving, TX | 100% - ON SITE Schedule: M-F 9:30-6:00 Type: Temp-to-Hire Compensation: $21-23/hr DOE Responsibilities • Handle User Inquiries: Provide direct technical support via phone (majority), chat, and email to apartment leasing staff regarding software operation, connectivity, printing, and general system concerns., • Tier 1 & 2 Issue Resolution: Resolve escalated customer service issues including password resets and basic system navigation., • Tier 2 Focus: Assist in identifying underlying issues in application code (Java and .NET). This role involves shadowing IT/Development teams to investigate and learn code-level diagnostics. Commitment to technical learning is essential., • Advanced Troubleshooting: Investigate, analyze, coordinate, and track moderate to complex customer issues through to resolution., • Research & Proactive Outreach: Conduct necessary research to resolve issues. Initiate proactive calls to users for high-priority or escalating technical problems., • Team Collaboration: Interface with the offshore call center to provide guidance on support processes and specialized case scenarios., • Administrative Support (As Needed): Perform order fulfillment, data entry, tracking, and customer follow-up on spreadsheets. Address customer billing inquiries and coordinate with collections/finance departments for resolution. Required Performance Metrics • Case Volume: Approximately 10 cases per day., • Quality: High focus on Quality Assurance (QA) metrics. Training & Development • Training Period: 2–3 weeks, focusing on product knowledge, modules, and concepts., • Shadowing: Structured shadowing with team members post-initial training for practical application. Career Advancement This role is a clear path to advancement based on technical drive or client focus. PrideStaff Financial PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: • A professional, supportive team environment, • Representation to North Dallas’ top employers, • Full medical benefits package Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

Job Description Southwest Airlines Federal Credit Union, a world-class financial institution, is looking for a Call Center Member Service Representative II located at our corporate office near Love Field Airport. The Benefits of Working Here: We work hard to ensure that our employees work in an environment of respect, trust, and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs: • FREE health insurance, • FREE dental insurance, • FREE vision insurance, • FREE life insurance, • FREE short-term and long-term disability, • FREE employee checking account, • Paid Time Off up to 3 weeks per year, • 13 Paid Holidays (2 ½ weeks of more paid time off!), • Flexible Spending Accounts, • 401(k) plans with employer match, • Tuition reimbursement, • Casual dress code, every day!, • Ongoing training through classroom and online formats, • Employee recognition programs, • Employee committees that promote culture, fun, and wellness You are the voice of SWACU! We are looking for a professional-minded candidate to assist our members through inbound calls with their account and loan needs. You will be utilizing your top-notch, quality, member service skills, building relationships, and following SWACU’s policies and procedures with every interaction. When helping members in Member Services, you must be able to multitask, stay focused and organized, and work efficiently in a fun, fast-paced environment, while ensuring the member’s needs are met. In addition to salary, opportunities for incentives include excellent attendance, meeting call center abandon rate, adherence goals, and meeting personal sales goals. Responsibilities include: 1. Assumes responsibility for the effective performance of assigned Call Center functions. • Receives telephone calls. Answers routine questions or directs them to appropriate personnel. Completes tasks for members and follow-up with members as needed., • Knowledgeable and able to assist callers with opening new accounts, certificates, IRA’s, wire transfers, file maintenance, stop payments, transaction history review, card maintenance, disputes and troubleshooting homebanking and plastics issues., • Performs various typing tasks including correspondence, processing documents required for account maintenance., • Properly identifies and verifies members using tools provided and maintains confidentiality., • Consistently meets incentive goals. 2. Assumes responsibility for establishing and maintaining effective business relations with members. • Assists with questions and problems courteously and promptly. 3. Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and management. • Assists and supports department personnel., • Coordinates activities with related departments and obtains or conveys information as needed., • Keeps management informed of area activities and of any significant problems., • Attends and participates in meetings as required., • Assists in training of new hires. 4. Assumes responsibility for related duties as required or assigned. • Keeps area clean, secure, and well maintained., • Completes special projects as assigned., • Great attitude and enthusiasm!, • Understand the benefits of a Credit Union, • Have a comprehensive knowledge of using a computer, familiar with Call Center Software, Microsoft Outlook, Excel, Word, and Teams, • Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers, • Interpersonal skills to effectively suggest new products and services to our members, • Ability to multi-task and maintain organization and efficiency in a fast-paced environment, • Ability to troubleshoot, take ownership, problem-solve, and follow-through, • High School diploma or equivalent, • One to three years of experience in a Call Center environment, • Minimum 10 years of Financial Institution and/or Call Center experience DOE and eligible for monthly incentive pay Schedule: Monday to Friday, 8:15 am – 5:15 pm Work Location: 2430 Shorecrest Drive, Dallas, TX 75235 Company Overview: Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website:

Job Description Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17 - $17.50 / hour About Our Client: Our client is a well-established organization in Downtown Dallas looking to bring on a professional and reliable Customer Service Representative to support their team. This is a great opportunity to gain experience in a structured and fast-paced environment. Job Description: The Customer Service Representative will be responsible for managing incoming calls, handling general inquiries, and providing high-quality support to internal and external customers. Key Responsibilities: • Answer and respond to customer inquiries via phone and email, • Provide accurate information and resolve customer issues in a timely manner, • Document all customer interactions clearly and professionally, • Collaborate with team members to ensure a seamless customer experience, • 2+ years of customer service experience required, • Strong communication and interpersonal skills, • Ability to work independently and in a team setting, • Reliable and detail-oriented, • Schedule: Monday–Friday, standard business hours, • Employment Type: Open-ended contract, • Convenient Downtown location, • Opportunity to build experience in a stable, professional setting, • Supportive team environment

Job Description Job Summary The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer’s preferred language. Essential Duties and Responsibilities • Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments., • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits., • Completes follow-up tasks to ensure customer satisfaction and resolution. Education • General call center experience preferred, • Experience with loan servicing a plus, • Effective verbal and written communication skills in both English and specified second language., • Strong customer service skills, • Ability to problem-solving, • Ability to work in a fast-paced environment, • Ability to multi-task and manage time effectively Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email .

Job DescriptionThe Patient Access Representative (PAR) is responsible for handling inbound and outbound calls to ensure smooth patient scheduling, registration, and communication. As the first point of contact for patients, the PAR provides excellent customer service while accurately gathering and verifying patient information. This role plays a crucial part in ensuring timely access to care and supporting the overall patient experience.ResponsibilitiesSpecific Responsibilities:Patient Communication & Scheduling • Answer incoming calls promptly and professionally, providing a warm and welcoming experience for all patients., • Schedule, reschedule, and cancel patient appointments according to established guidelines and scheduling templates., • Verify patient demographics and insurance information, updating records in the electronic health record (EHR) system as needed., • Provide patients with accurate information regarding services, clinic locations, and required documentation., • Triage calls appropriately, directing inquiries to the appropriate department or team member when necessary., • Make outbound calls for appointment confirmations, follow-ups, and patient reminders.Registration & Data Entry, • Ensure accurate and complete patient registration, including updating forms and consent documents., • Enter patient information into the system in compliance with HIPAA and internal data security policies., • Assist patients with general inquiries related to billing, insurance, and financial assistance programs., • Follow standard operating procedures and scripting to ensure consistency in patient interactions., • Maintain call center performance metrics, such as call handling time, first-call resolution, and patient satisfaction., • Identify and escalate complex patient concerns to the Patient Access Supervisor for resolution., • Support process improvements by providing feedback on common patient challenges and workflow inefficiencies., • Maintain up-to-date knowledge of clinic policies, services, and provider schedules.Required SkillsRequired Knowledge, Skills, and Abilities:, • Strong customer service skills with the ability to communicate effectively and compassionately., • Ability to handle high call volumes while maintaining accuracy and professionalism., • Strong attention to detail with excellent data entry and organizational skills., • Proficiency in Microsoft Office (Outlook, Word, Excel) and electronic health record (EHR) systems., • Ability to multitask and manage competing priorities in a fast-paced environment., • Team-oriented mindset with a commitment to providing a positive patient experience., • Bilingual (English/Spanish) preferred.Education and Experience:, • High school diploma or GED required; associate's degree preferred., • 1+ year of experience in a healthcare call center, medical front desk, or patient access role., • Experience with medical scheduling, patient registration, and insurance verification is a plus.

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, excitement, and a winning team spirit! Perks of the Job: • $20-21/hr., • Fully Remote, • 8 Hour Shift, • Ability to build a successful career and grow with us, • Computer equipment provided Apply today if you are good at: • Analyze, assemble, and display call center data and statistics, as well as monitor reporting and database information accuracy, • Plan, prioritize, and distribute workflow activities to ensure the department runs smoothly., • Coach representatives through challenging calls or difficulties, and address issues that the representative cannot handle. Support team member post training, • Motivate, coach, and counsel reps while tracking success metrics and key performance indicators (KPIs)., • Solutions for managing daily high-volume incoming calls as well as client emails and task answers to satisfy business SLAs., • Conduct one-on-one meetings and performance evaluations on a monthly basis., • Manage the department's call systems and campaigns. Change and enhancement suggestions should be sent to IT., • High School Degree (required), • Experience leading a team of at least ten people, • Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives., • Must have excellent customer service skills as well as the capacity to coach to client requirements., • Time management abilities (required), • Microsoft Office, SharePoint, Windows OS, and CRM expertise are required. About Lehman Consulting & Recruiting LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Description Bilingual Member Services Representative - Dallas Location: Addison, TX Compensation: $22/HR Schedule: Monday-Friday 8AM-5PM Type of Work: 100% On-Site Are you a customer service professional with exceptional empathy and a drive to help others? Our Dallas client, a leading insurance brokerage, is seeking a dedicated Member Services Representative. This temp-to-hire, 100% onsite role offers significant career growth and direct exposure to leadership. This position does require being bilingual in Spanish and English. What you'll do: • Manage high-volume incoming calls from employees and their dependents., • Guide individuals through complex benefit inquiries, often during challenging times like surgeries or serious illnesses., • Provide accurate information with a high level of empathy and urgency., • Help individuals understand their available benefits., • Assist in applying for additional programs that offer rebates or credits., • Research complex inquiries thoroughly and accurately when needed. Job Requirements: • Previous experience in a high-volume customer service role, preferably in a call center environment., • Demonstrated ability to show empathy and maintain a calm, professional demeanor when assisting individuals facing difficult situations., • Strong sense of urgency and excellent follow-up skills to ensure timely resolution of inquiries., • Exceptional research skills and the ability to quickly grasp and accurately convey complex information., • Proficiency in navigating computer systems and databases to retrieve information., • Excellent verbal communication skills with a clear and concise delivery., • Ability to work 100% onsite in Dallas. Compensation: $22/hr Ready to make an impact and provide vital support? Apply today! PrideStaff Financial PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: • A professional, supportive team environment, • Representation to North Dallas’ top employers, • Full medical benefits package Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

Job Description Customer Service Representative – Dallas, TX (On-Site) Full-Time • Customer Support • Entry Level Welcome We’re looking for a Customer Service Representative to join our Dallas team. This role is on-site and focuses on helping customers, answering questions, and supporting daily office operations. Training is provided, and no prior customer service experience is required. What You’ll Do as a Customer Service Representative • Assist customers by phone, email, and in person, • Answer questions and provide accurate information, • Update customer accounts and records, • Help with scheduling, orders, and general office tasks What You Need to be the best Customer Service Representative • Strong communication skills, • Positive, customer-focused attitude, • Basic computer and data-entry skills, • Ability to work full-time on-site, • Previous customer service or call center experience is helpful but not required Pay & Benefits • Competitive pay ($35,000 - $45,000 annually), • Paid training, • Team environment, • Advancement opportunities based on performance Location • Dallas, TX (on-site position), • Standard full-time hours We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to any protected characteristic under applicable law. Apply Now If you're reliable, friendly, and ready to start a customer service role, apply today. Company DescriptionWe aspire to be the guiding force behind businesses that go beyond borders, cultures, and expectations, creating a global presence that truly matters.We aspire to be the guiding force behind businesses that go beyond borders, cultures, and expectations, creating a global presence that truly matters.

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends. PAY: $17.00 per hour plus tiered retention/performance bonus eligibility SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week): • Evening Shift (2:30pm - 11:00 pm, with a 30 minute unpaid meal break) RESPONSIBILITIES: • Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time, • Create attendance exception records based on changes to schedules where appropriate, • Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports, • Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules, • Handle local office calls during normal office hours and transfers calls to appropriate personnel, • High School diploma or equivalent, • Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field, • Basic proficiency with Excel, Outlook, and Microsoft Teams, • Possess excellent customer service phone etiquette skills, • Navigate a web-based system, while assisting callers, • Work in a team environment and work independently, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days, • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-DH1 Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1471301

Job Description We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” As a Member Service Representative in Support Services, you will play a vital role in maintaining excellent communication and rapport with our members, assisting with their inquiries and transactions, and ensuring a seamless banking experience. This hybrid remote role allows for a blend of in-office and remote work, promoting flexibility while still ensuring member needs are met effectively. What You'll Do: • Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products., • Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders., • Assist members with online banking services, troubleshooting issues and guiding them through our systems., • Evaluate member needs to identify opportunities for cross-selling credit union products and services., • Maintain up-to-date knowledge of credit union products, policies, and changes in regulations., • Handle member complaints with professionalism and empathy, striving for timely resolution., • Document member interactions in the customer relationship management system for future reference and quality control., • Participate in training and ongoing education to improve skills and product knowledge WORKING HOURS This position requires flexible hours Monday – Friday between 7:30 AM and 6:30 PM and rotating Saturdays 9 AM and 1 PM. COMPENSATION This hybrid position's pay range is $20-25 per hour and may vary based on experience and qualifications. Requirements • Associate Degree (A.A.) or equivalent from two–year College or technical school; one year of banking or call center experience or equivalent combination of education and experience., • Exceptional communication skills, both verbal and written., • Proficient in Microsoft Office Suite and familiarity with banking software., • Strong problem-solving skills with the ability to think critically., • Ability to work independently and as part of a team., • Customer-focused attitude, with a commitment to service excellence. Ready to Join a Winning Team? Advancial isn’t just about business – it’s about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you’ve found the right place. Benefits What We Offer: Of course we offer healthcare, life insurance, and 401K benefits, but here is what else we offer: • Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes)., • Retire with Confidence: We contribute to your 401k. It’s our way of helping you build the future you deserve., • Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries., • Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals., • Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.

Job DescriptionEntry -Level Retail Sales Representative (Full-Time or Part-Time) Our Retail Sales Representatives earn $50,000/yr - $60,000/yr. TOP Performers make $80,000+ per year! Full-Time | W2 Employee Statewide Remodeling, a Renuity Company Statewide Remodeling, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! Do you want to see what this role is about? Check out our job preview video here! A Day in the Life of a Retail Sales Rep. - YouTube What We Offer * Guaranteed base pay plus performance bonuses. * Uncapped bonuses * Benefits, PTO, 401K for Full Time employees. * Receive PAID training! * Advancement opportunity! * Work with a team of talented, professional, and fun individuals who enjoy what they do About the Role What You’ll Do: * Interact with customers face-to-face in big box retail stores and events to promote our products and generate interest * Represent our brand with confidence and professionalism * Initiate conversation and help customers arrange free in-home consultations for home renovation services. * Set appointments and assist customers in a clear and friendly way * Collaborate with a high-performing team to meet daily and weekly goals We’re Looking for People With Experience or Transferable Skills From: * Face-to-Face Marketing, brand ambassador, appointment setting, or lead generation experience – a plus! * Customer Service Roles (in-person or call center) * Retail (sales associates, cashiers, team leads, merchandisers) * Restaurants (servers, bartenders, hosts, front-of-house staff) * Hospitality (hotel front desk, concierge, event staff) * Fast Food & Quick-Service Restaurants (cashiers, shift leads, drive-thru) Key Qualifications: * Must have weekend availability * Friendly, fun, and positive attitude * Genuine interest in working with the public and creating great experiences * Comfortable working independently and personal drive for excellence. * Retail and customer service experience highly valued * Entry-level candidates welcome—we’ll teach you everything you need to succeed. * Must have reliable transportation, this role may require you to go to multiple locations in the same day, or to community events, some of which may not be near public transit. About Statewide Remodeling - Statewide Remodeling At Statewide Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. For over 30 years, homeowners across Texas, Oklahoma, Arkansas, Louisiana, and New Mexico have trusted Statewide Remodeling for high-quality home upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With over 100,000 happy customers and 17 consecutive Consumer Choice Awards, we’re committed to delivering a seamless remodeling experience. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Criminal background checks required Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy Compensation Range: $50K - $80K

Job DescriptionDescription: At Kelli’s, We Give More—more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation’s leading wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations. We are seeking a highly motivated Customer Service Representative with a background in collections, inbound call centers, or high-volume customer service. (This is not a retail position.) Based in Carrollton, Texas (moving to Coppell, Texas in December), this role is essential to ensuring customer satisfaction through efficient order entry, problem-solving, and exceptional customer service. This position is based in the office. What You’ll Do As part of our Customer Service team, you’ll embody Hustle, Integrity, Teamwork, and Excellence by: • Managing Hustle: Handle 40–70 incoming service calls per day with professionalism, accuracy, and urgency., • Delivering Excellence: Consistently meet performance benchmarks in speed, accuracy, and volume., • Owning Integrity: Process orders from fax, phone, email, web, and special accounts with accuracy and honesty., • Resolving Issues: Handle credits, complaints, and adjustments to ensure customer satisfaction., • Driving Growth: Educate customers and upsell products to help them maximize value., • Fulfilling Commitments: Process backorders and track follow-ups to completion., • Supporting Teamwork: Serve as phone receptionist when needed, routing calls to the right department and collaborating with colleagues to ensure a seamless customer experience., • Adapting with Agility: Demonstrate strong computer literacy and ability to quickly learn new systems. Requirements: What You Bring • High school diploma or equivalent., • 1–3 years of inbound call center or high-volume customer service experience (collections or upselling experience a plus)., • Strong written and verbal communication and interpersonal skills., • Ability to thrive in a fast-paced, deadline-driven environment., • Purpose & Legacy: Be part of a values-driven company that believes success comes from helping others succeed., • Culture of Teamwork: Work in a collaborative environment where your ideas and contributions matter., • Career Growth: Opportunities to develop your leadership and grow with a company that’s been thriving for 40+ years.

Job DescriptionWe’re looking for a Customer Care Associate to join our client’s team in Irving, TX for a temp-to-hire assignment lasting over 3 months Please review the details below and let me know if you’re interested. Position Details: • Start Date: January, • Provided Work-at-Home Equipment, • Role: Customer Care Associate, • Assignment Type: Temp-to-Hire / will be permanent depending on performance, • Location: Hybrid – 1 day in office / 4-day work-from-home (Irving, TX), • Pay Rate: $18.50-$19.50/hr, • Training: 7 weeks in office (8:00 AM – 5:00 PM CST) Key Qualifications: • High School Diploma or GED (required), • Previous experience in Any Type of Customer Service, Call Center or related roles., • Strong communication and negotiation skills, • Ability to work both independently and as part of a team, • Must have a quiet workspace for remote work and stable internet connection (wired connection preferred), • Open to feedback and adaptable to process changes Job Overview: As a Customer Care Associate, you play a key role in delivering exceptional service by managing inbound inquiries and acting as an extension of our clients. You’ll engage with customers via phone, email, and chat, providing accurate solutions and building trust through professional and empathetic interactions. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job Description New Life Ministries (“NLM"), a non-profit Christian organization is interviewing for a Ministry Sales/Service Representative position located in Richardson, TX. Starting pay for experienced call center sales/service representative: $19.50 per hour. Ministry Service Representatives ("MSRs") respond to calls and online inquiries regarding NLM’s resources that help people navigate through difficult seasons in life. Ministry Service Representatives must be comfortable requesting information from callers, which may be sensitive in nature, and be comfortable asking for donations and promoting (selling) programs that support the life transformation process. This full-time position is located in NLM’s Richardson, TX office and is a call center sales and customer service position, not a phone counseling position. Upon successfully completing the initial training period for this position (at least 90 days) in the office, the incumbent may be approved to work in a limited weekly hybrid status (i.e., 3 specified days in the office and 2 days remote in an already-equipped professional/secure home office). The hybrid status is subject to change by NLM to meet NLM's ministry needs; thus, NLM is not considering applications submitted from outside the Dallas Metroplex). Responsibilities: • Answer calls in a caring, attentive manner responding with appropriate identification and greeting; maintain control of the call., • Assess the caller's needs and recommend the best suited NLM help resource(s), complete sales transactions and present donation opportunities., • Register participants for NLM workshops, seminars or outpatient and coaching programs, with completed documentation entered into the database system., • Ensure all data and documentation entered into NLM’s database system is accurate, timely, clear and complete., • Meet or exceed sales productivity, punctuality, attendance, and performance goals., • Manage callbacks and call lists in an orderly manner; schedule timely, appropriate follow-ups; meet deadlines when given., • Follow-up with alumni of programs to check on progress and help to address any other needs., • Be willing and able to pray with callers in a manner consistent with the NLM Statement of Faith., • Carefully follow departmental policy and regional regulations to report suspected child/elder abuse or neglect., • Participate in scheduled and unscheduled meetings., • Minimum two years of call center and phone sales experience., • Minimum associate degree preferred., • Demonstrates effective problem-solving techniques and an enthusiastic approach to meeting or exceeding goals., • Proficient in reading and speaking English clearly and distinctly, using appropriate vocabulary and grammar., • Proficient in English writing skills using correct formatting, sentence structure, grammar, spelling and punctuation., • Self-motivated with strong discretionary, multi-tasking, and interpersonal relationship skills., • Ability to communicate effectively and calmly with a diverse and often struggling population of individuals., • Ability to establish rapport with and gain the trust of callers by listening perceptively, conveying compassion, and setting healthy boundaries., • Ability to quickly identify and respond to acute problem situations requiring immediate coordination of available help resources., • Proficiency in Microsoft Word and Outlook, with accurate data entry/keyboarding skills., • Must be willing and able to occasionally attend and/or travel to NLM events as requested in advance by NLM., • Ability to sit, use a phone headset, and perform data entry tasks for extended periods of time. New Life Ministries participates in the federal E-Verify program as outlined in the following notice: Company DescriptionNew Life Ministries is a faith-based broadcasting and counseling non-profit organization providing ministry through radio, TV, social media, podcasts, workshops, a Christian counselor network, a coaching network, and a Life Recovery Groups network, and numerous written, audio, and video resources. All New Life resources are based on God’s truth and help those who are hurting find and build connections and experience life-transformation. We're passionate about what we do at New Life Ministries because we have experienced and witnessed life change. New Life Ministries helps people do the hard work that leads them out of pain and isolation to wholeness and true healing. We like to work hard and play hard while loving God and loving people. Please, no out-of-state or out-of-country applications.New Life Ministries is a faith-based broadcasting and counseling non-profit organization providing ministry through radio, TV, social media, podcasts, workshops, a Christian counselor network, a coaching network, and a Life Recovery Groups network, and numerous written, audio, and video resources. All New Life resources are based on God’s truth and help those who are hurting find and build connections and experience life-transformation.\r\n\r\nWe're passionate about what we do at New Life Ministries because we have experienced and witnessed life change. New Life Ministries helps people do the hard work that leads them out of pain and isolation to wholeness and true healing. We like to work hard and play hard while loving God and loving people. \r\n\r\nPlease, no out-of-state or out-of-country applications.

Job Description Statewide Remodeling is hiring bilingual (English/Spanish) Call Center Representatives for our call center in Grapevine, TX with an hourly base of $18.50 an hour plus uncapped commissions to earn between $40,000 to $60,000 per year! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States! Are you looking to become part of a team that excels in delivering world-class services? Here at Statewide Remodeling, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better for our customers. When working with Statewide Remodeling, you’ll become part of a family that supports each other while disrupting the industry. Who We Are: Statewide is the fasting growing remodeling company in the USA and is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we've left a trail of 80,000+ happy customers behind us. We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they actually received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories. We at Statewide set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized as a multiple time winner of the Consumers' Choice Award. Statewide Remodeling’s environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at Statewide are ready to set you up for success. Are you ready to join us? What Can We Offer You: · Guaranteed hourly base plus commissions earning up to $40,000 to $60,000+ per year · Uncapped commissions · Full Time benefits, PTO, 401K · Receive world-class customer focus, experience, and sales trainings! · Work with a team of talented, professional, and fun individuals who enjoy what they do · Learn how to set goals, manage time, and communicate with skill · Career development opportunities with clear career pathing · Represent high quality products with the leading professionals in the industry What You’ll Do: · Place outbound sales calls from strong/warm generated leads · Help customers set free in-home consultations over multiple contact channels; including both outbound and inbound calls · Promotion of company products and services to prospective and existing clients, providing excellent customer service What You’ll Bring: · Experience doing outbound and inbound calls · Providing customers an amazing experience over the phone · Excellent computer and phone skills with attention to detail · Positivity, Flexibility, Determination and a persuasive personality · High energy and willingness to learn · Must have scheduling availability between Mon-Fri 10am to 7pm or 9am to 6pm, with weekend availability Criminal background checks. SWR provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description Supervisor, Customer Service Call Center Team Overview The Aspira Customer Service Center operates 24/7/365, providing inbound and outbound support for customer inquiries, reservations, purchases, and more, while adhering to company policies and contractual obligations. Position Purpose and Impact The Aspira Supervisor, Customer Service oversees the daily operations of the customer service team, ensuring exceptional service delivery and performance. This role includes managing staff, handling escalated issues, optimizing workflows, and supporting cross-department collaboration. The supervisor is responsible for tracking key performance indicators (KPIs), managing staffing levels, and ensuring compliance with company processes and policies. Supervisor, Customer Service Responsibilities • Lead daily Call Center operations to meet or exceed goals, KPIs, and client satisfaction standards., • Supervise and support customer service staff, including performance management, coaching, and scheduling., • Monitor KPIs to optimize performance, manage call volume, and adjust workflows as needed., • Handle escalated customer issues and maintain service quality., • Provide phone support when necessary and maintain coaching proficiency., • Manage staffing levels, including PTO requests and overtime, ensuring adequate coverage., • Analyze historical data to identify performance improvement opportunities., • Support department Standard Operating Procedures and ensure effective communication of changes., • Maintain active communication with management regarding operational issues and concerns., • Foster a positive team culture that reflects Aspira's values of teamwork, accountability, and professionalism., • Ensure compliance with privacy, confidentiality, and regulatory standards., • Motivate and support agents through regular feedback and communication to enhance team morale and performance., • Improve the quality of results by recommending process changes or improvements based on performance analysis., • Monitor and manage timecards and attendance, ensuring accurate reporting of hours worked and addressing any discrepancies or irregularities., • Enforce department attendance policies to maintain consistent staffing levels and productivity., • Strong leadership and customer service skills., • Professional and calm demeanor, with excellent listening and problem-solving abilities., • Ability to manage workload effectively, both independently and as part of a team., • Excellent communication skills, both verbal and written., • Demonstrated experience in resolving customer issues and fostering a positive environment for both customers and staff., • Attention to detail and commitment to delivering high-quality service., • Associate's degree in business or related field preferred., • 1+ years of Supervisor, Customer Service experience, managing teams of 10-20 staff., • 2+ years in a team lead or senior representative role, with experience in performance management and KPI oversight., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Familiarity with Call Center software such as Amazon Connect and Verint is a plus., • General internet and technology competency.

Job Description Hablas español, este es el perfecto trabajo para ti! Two positions available with an auto finance company that will be starting in January, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. Job Description: Completed 4 year Bachelor’s Degree Required Customer Care Representative Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM –-12 PM. Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts Representative Monday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM. This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation: Bachelor’s degree holders: + $.50 raise for Spanish speakers • $21.50/hr. less than three years of professional experience Financial experience Call center Data entry Auto finance Bachelor's degree Experience Level Entry Level #WestPriority25 Job Type & Location This is a Contract to Hire position based out of IRVING, TX. Pay and Benefits The pay range for this position is $18.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in IRVING,TX. Application Deadline This position is anticipated to close on Jan 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, excitement, and a winning team spirit! Perks of the Job: • $20-21/hr., • Fully Remote, • 8 Hour Shift, • Ability to build a successful career and grow with us, • Computer equipment provided Apply today if you are good at: • Analyze, assemble, and display call center data and statistics, as well as monitor reporting and database information accuracy, • Plan, prioritize, and distribute workflow activities to ensure the department runs smoothly., • Coach representatives through challenging calls or difficulties, and address issues that the representative cannot handle. Support team member post training, • Motivate, coach, and counsel reps while tracking success metrics and key performance indicators (KPIs)., • Solutions for managing daily high-volume incoming calls as well as client emails and task answers to satisfy business SLAs., • Conduct one-on-one meetings and performance evaluations on a monthly basis., • Manage the department's call systems and campaigns. Change and enhancement suggestions should be sent to IT., • High School Degree (required), • Experience leading a team of at least ten people, • Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives., • Must have excellent customer service skills as well as the capacity to coach to client requirements., • Time management abilities (required), • Microsoft Office, SharePoint, Windows OS, and CRM expertise are required. About Lehman Consulting & Recruiting LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Description General Description: The Patient Access Representative (PAR) is responsible for handling inbound and outbound calls to ensure smooth patient scheduling, registration, and communication. As the first point of contact for patients, the PAR provides excellent customer service while accurately gathering and verifying patient information. This role plays a crucial part in ensuring timely access to care and supporting the overall patient experience. ResponsibilitiesSpecific Responsibilities:Patient Communication & Scheduling • Answer incoming calls promptly and professionally, providing a warm and welcoming experience for all patients., • Schedule, reschedule, and cancel patient appointments according to established guidelines and scheduling templates., • Verify patient demographics and insurance information, updating records in the electronic health record (EHR) system as needed., • Provide patients with accurate information regarding services, clinic locations, and required documentation., • Triage calls appropriately, directing inquiries to the appropriate department or team member when necessary., • Make outbound calls for appointment confirmations, follow-ups, and patient reminders.Registration & Data Entry, • Ensure accurate and complete patient registration, including updating forms and consent documents., • Enter patient information into the system in compliance with HIPAA and internal data security policies., • Assist patients with general inquiries related to billing, insurance, and financial assistance programs., • Follow standard operating procedures and scripting to ensure consistency in patient interactions., • Maintain call center performance metrics, such as call handling time, first-call resolution, and patient satisfaction., • Identify and escalate complex patient concerns to the Patient Access Supervisor for resolution., • Support process improvements by providing feedback on common patient challenges and workflow inefficiencies., • Maintain up-to-date knowledge of clinic policies, services, and provider schedules. Required SkillsRequired Knowledge, Skills, and Abilities: • Strong customer service skills with the ability to communicate effectively and compassionately., • Ability to handle high call volumes while maintaining accuracy and professionalism., • Strong attention to detail with excellent data entry and organizational skills., • Proficiency in Microsoft Office (Outlook, Word, Excel) and electronic health record (EHR) systems., • Ability to multitask and manage competing priorities in a fast-paced environment., • Team-oriented mindset with a commitment to providing a positive patient experience., • Bilingual (English/Spanish) preferred.Education and Experience:, • High school diploma or GED required; associate's degree preferred., • 1+ year of experience in a healthcare call center, medical front desk, or patient access role., • Experience with medical scheduling, patient registration, and insurance verification is a plus.

Job Description Job Title: Bilingual Call Center Representative Location: Addison, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Overtime required during peak times (1st and 15th of each month) Type of Employment: Contract-to-Hire | Onsite Compensation: $18 / Hour (contract) Industry: Customer Service / Insurance Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: Addison Group is seeking a Bilingual Call Center Representative to join our client’s team in Addison, TX. This role involves supporting licensed agents by managing customer inquiries across phone, email, and occasional outbound calls. This is a fast-paced environment ideal for candidates with strong communication skills and a proactive work ethic. Key Responsibilities: • Manage incoming calls and respond to customer questions with professionalism and clarity, • Make occasional outbound calls to follow up on inquiries or provide updates, • Respond to emails from agents regarding services, policies, and account information, • Handle a daily workload of approximately 100 interactions (calls/emails combined), • Accurately document account updates and interactions within internal systems, • Support agents with troubleshooting needs or system navigation assistance, • Collaborate with internal team members to resolve issues efficiently, • 1+ year of experience in a customer service role (call center or similar environment)

Job Description Job Summary The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative, this position handles inquiries in the customer’s preferred language. Work Schedule - Monday - Friday 9:30 a.m. - 6:00 p.m./PST, work from home Monday & Friday Essential Duties and Responsibilities • Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments., • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits., • Completes follow-up tasks to ensure customer satisfaction and resolution. Education • General call center experience preferred, • Experience with loan servicing a plus, • Effective verbal and written communication skills in both English and specified second language., • Strong customer service skills, • Ability to problem-solving, • Ability to work in a fast-paced environment, • Ability to multi-task and manage time effectively Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email .

Job Description Overview Bilingual Call Center Representative (English/Spanish) About SPAR SPAR is a trusted global leader in customer service solutions, partnering with top-tier CPG brands and Fortune 100 retailers. As we continue to grow, we’re seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support. If you thrive in a fast-paced environment, enjoy helping people, and want to be part of a company that values innovation, diversity, and career growth, this is your opportunity to shine. Why Choose SPAR? • Remote Work – Dallas Texas area., • Competitive Pay – $18–$21 per hour (based on experience)., • DailyPay Access – Get paid fast with DailyPay (free enrollment required)., • Career Advancement – Continuous learning, professional development, and growth opportunities. As a Bilingual Call Center Representative (English/Spanish), you will serve as the frontline voice of SPAR, providing world-class customer service and resolving inquiries with professionalism and empathy. Your responsibilities include: • Answering inbound customer calls and responding with accuracy and care., • Handling high-volume call traffic and making outbound calls when required., • Processing payments and credit card transactions securely., • Troubleshooting and resolving customer issues, ensuring timely follow-up., • Accurately documenting order details and customer interactions in the work order system., • Generating and delivering Certificates of Insurance (COI)., • Using Text Request software to communicate with customers and field technicians., • Leveraging Google Maps to verify order details and routing., • Assisting with dispatcher support when necessary., • Education: High school diploma or GED required., • Experience: 1–2 years in customer service, call center, or related fields preferred., • Skills:, • Excellent bilingual communication skills (English & Spanish)., • Active listening and problem-solving expertise., • Strong attention to detail and accurate data entry., • Ability to handle fast-paced, multi-tasking environments., • Tech Savvy: Proficient with email, word processing, and customer management systems. Join SPAR and be part of a dynamic global team where your voice and dedication make a difference. Apply today and grow your career with us! We Are an Equal Opportunity Employer SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge.

Job Description Inside Account Executive Dallas, TX | Full-Time | Onsite (No Remote Work) Work Location: 9818 Monroe Dr, Dallas, TX 75220 Compensation: • Base Salary: $54,000 – $60,000 annually ($25.97/hr – $28.85/hr), • On-Target Earnings (OTE): $75,000 – $100,000 annually (inclusive of base salary, commission, and bonus), • Commission: Uncapped, earned on every invoice, • Bonus Opportunities: Weekly sales incentives available #LI-Onsite About iKrusher: iKrusher is a leading brand in vape technology hardware, operating as a Multi-State Operator (MSO) with distribution centers across California, Arizona, Colorado, Michigan, New Jersey, Texas, and Washington. Our headquarters in Arcadia, CA, features a state-of-the-art R&D facility. We value honesty, simplicity, and transparency to ensure the highest level of customer satisfaction. Job Summary: We are seeking a results-driven Inside Account Executive with a strong hunter mentality to join our Inside Sales team in Dallas, TX. This is a full-time, onsite role in a call center environment. Candidates must have excellent outbound sales and relationship-building skills. Remote work is not permitted. Essential Duties and Responsibilities: • Present, promote, and sell company products to new and existing customers, • Perform cold calling and outreach to generate new business leads, • Conduct cost-benefit and needs analysis to offer tailored customer solutions, • Establish and maintain long-term customer relationships, • Address customer inquiries and resolve complaints in a timely manner, • Meet or exceed sales targets, • Coordinate with internal teams to align sales strategy and execution, • Track market trends, customer feedback, and competitive activity, • Deliver persuasive, audience-specific presentations, • Attend trade shows and participate in external promotional events, • Maintain accurate time records by clocking in and out daily, • Perform other duties as assigned Qualifications: • 2–3 years of inside sales or account management experience, • 2+ years of outbound calling and prospecting, • Experience as a Lead Inside Sales Representative preferred, • Strong communication, selling, and negotiation skills, • Proficiency in MS Office, CRM, and BRM tools, • Motivated and goal-oriented with excellent organizational skills, • Knowledge of the vape/cannabis industry is a plus, • Bachelor’s degree preferred or equivalent work experience, • Must be punctual with reliable transportation, • Must be able to work onsite Monday–Friday, 9 AM – 6 PM Benefits: • Medical, Dental, and Vision coverage beginning the 1st of the month after 60 days of employment, • 401(k) plan with company match after 90 days, • Paid Sick Time and Vacation on an accrual basis in accordance with company policy (usable after 90 days of employment), • 10 Paid Holidays per year Workplace Safety: iKrusher follows all CDC guidelines to maintain a safe and healthy work environment. Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications, merit, and business needs, without regard to race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Job DescriptionWe are currently looking for Virtual Call Center Representatives to join our team. Placement of hired candidates will be determined according to the candidates overall qualifications and fit for the job as well as business requirements and staffing needs. We want our reps to start in the best position where they will succeed. This position requires your ability to work Monday-Friday between the hours of 9:00AM- 7:00PM Central Time and to work a fixed schedule. Agents are able to create their own schedule based on company hours and their availability. One weekend day is required with a minimum of 4 hours. What does the position entail? Representatives in this position will follow-up with prospective homeowners who have specific home improvement needs. To be a great fit for the job, you must also meet these requirements: • Outbound call center experience is required, • Have strong listening skills, professional telephone manner and ability to deal tactfully with callers in a fast paced call center environment, • Comfortable with and driven to meet and exceed goals and metrics as it relates to performance and quality of work, • Receptive to and quick to implement constructive feedback and a strong desire to continuously improve, • Able to multitask: talking on the phone while on the computer for long periods of time, • Have above average computer and typing skills; 35 WPM minimum keyboarding required, • A team player that works well with your coworkers and enjoys helping people succeed, • Competitive hourly wage with an increase after 30 days (pay based on prior call center experience), • All employees earn Paid Time Off (PTO) after 90 days of employment, regardless of full-time or part-time status, • Paid training- online/virtual training, • Compensation: $15.00 - $17.00 per hourOther Requirements:, • Must be a resident of Texas, • Able to commit to a set fixed schedule.Important Home Office and Computer Requirements: As a representative, you will log into our dialing system from your home using your own computer and Internet connection. You dont need to use your own phone for this job. You MUST meet all of these requirements or your computer will not work with our dialing system. • High speed and wired internet connection only - wireless/Wi-Fi NOT accepted. Your computer must plug directly into the modem in order to work with our phone system., • Requires an operating system of Windows 11 or greater with at least 16 GB of RAM; 2.10GHz or higher processor, • If hired you will need to download MS Office or OpenOffice and have Google Chrome, Firefox or Safari browsers installed (Technical help is available if needed to assist with free downloads)., • A webcam for trainings and meetings., • A headset will be provided. This is an exciting opportunity to work with an established Fortune 5000 advertising company from the comfort of your own home office with flexible hours! Several of our team members have recently been promoted to management positions within the organization and as a result, we are now hiring multiple part-time and full-time employees in our virtual call center. Sounds too good to be true? Of course not. Working from home is becoming more and more common in the corporate landscape. We have modeled our company after other work from home call centers operated by Apple and JetBlue. We realize that making it to the office isnt practical or realistic for everyone. We also believe that by giving our employees the opportunity to work from home, we are rewarded tenfold. We have been in business now for over 6 years and work with major corporations to be an extension of their call centers. We are A rated with the Better Business Bureau and have over 150 employees. Our company is owned and managed by a very successful advertising company called Birddog Media. We are a family environment and take a lot of pride in what we do. If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position. By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.

Job Description Call Center Sales Representative- Carrollton All My Sons Moving & Storage is seeking a Call Center Sales Representative that has a winning skill set that matches our winning business. All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pandemic. All My Sons Moving & Storage is the nation's largest, non-franchised, moving company in the nation! Call Center Sales Representatives for All My Sons Moving & Storage have awesome personalities and are competitive with a great work ethic. Our high-volume Call Center handles ONLY inbound sales calls which allows you to earn BIG commissions (on top of your wages). In addition to that, Call Center Representatives take part in our monthly raffles with high-end prizes! Meet the Team: Responsibilities and Duties: • Handle high volume inbound calls from customers needing to move., • Be self-motivated, • Work well in a Call Center atmosphere, • Basic computer navigation, • Punctual on a daily basis., • Willingness to participate in our pre-employment background check.Compensation Structure:, • $14-$17.00/ per hour plus commission Benefits • 401(k), • Dental insurance, • Health insurance, • PTO, • 40 hours a week (schedule to be determined at time of interview). Overtime available We are an Equal Opportunity Employer and are a drug-free workplace Powered by JazzHR NUMVKH8AGD

Job Description Hablas español, este es el perfecto trabajo para ti! Two positions available with an auto finance company that will be starting in January, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. Job Description: Completed 4 year Bachelor’s Degree Required Customer Care Representative Monday - Friday 8 AM - 5 PM with one late night a week 9 AM - 6PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM –-12 PM. Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, payment options, logging into website etc. Customer Accounts Representative Monday - Friday 8 AM - 5 PM with two late nights a week 11 AM - 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM. This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). Compensation: Bachelor’s degree holders: + $.50 raise for Spanish speakers • $21.50/hr. less than three years of professional experience Financial experience Call center Data entry Auto finance Bachelor's degree Experience Level Entry Level #WestPriority25 Job Type & Location This is a Contract to Hire position based out of IRVING, TX. Pay and Benefits The pay range for this position is $18.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in IRVING,TX. Application Deadline This position is anticipated to close on Jan 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description Toyota of Richardson is seeking Call Center experts. Must have high energy and be able to be upbeat and positive while working on the phone. In addition, the ability to follow and use our call track to handle customers in a warm, supportive and timely manner. The key ability for this job is to get the customer to schedule their appointments every time. This is a position that requires on going coaching and phone training. Pay is hourly with bonus based on results. We are looking for people that want to grow and seek higher opportunities within our store and group. Hours: Weekdays 10:00am-7:00pm and Saturdays 7:00am-5:00pm Company DescriptionA+ rating on Better Business BureauA+ rating on Better Business Bureau

Job DescriptionJob Posting TitleCounter Flex positionJob Description Position Purpose: The Will Call/Counter Flex position “flexes” between material handler and counter sales responsibilities. Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts. On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, promotional activities, and all aspects of customer service. Showroom stocking, organization, and cleaning are required on an as-needed basis. People Leadership Summary: This position has no supervisory responsibilities. Essential Job Functions: • Services customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders., • Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product., • Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed., • Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets., • Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s)., • Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s., • Answers incoming customer telephone calls and provides all aspects of customer service by providing quotes or taking sales orders, researching products/services, and answering general information questions., • Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves., • Balances individual daily sales transactions to payments received according to company’s cash handling policy., • Identifies damaged inventory and bring this to the attention of store leadership for mark-down and quick sale. • Maintains a neat, clean, and professional personal appearance. Will Call/Counter Flex 2, • Attends training seminars on products and services in order to acquire more product knowledge., • Performs all other duties as assigned. Internal Relationships: • Frequently works with warehouse, branch, and sales personnel., • Occasionally works with branch support personnel External Relationships: • Frequently interfaces with customers and vendors. Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: • Required: • High School Diploma/GED; 1+ year(s) of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience., • Experience operating forklift and other warehouse equipment safely and competently. • Preferred: • Experience with a picker, RF scanner, and inventory management systems., • Knowledge of HVAC wholesale industry, principles, and practices. • Forklift certification required, or willingness to obtain on the job. Job Knowledge, Skills, and Abilities: • Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., email programs, Internet browsers)., • Ability to utilize necessary technology to complete tasks, such as RF equipment and ERP software., • Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to work safely in all job tasks., • Skill in operation of power equipment, including forklift, pallet jack, and cherry picker., • Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines., • Familiarity with warehouse or distribution center management systems and order picking processes., • Ability to follow instructions and procedures. • Ability to organize and prioritize work., • Ability to attend to details., • Ability to complete routine paperwork. Will Call/Counter Flex 3 • Ability to work with others in a team-based environment., • Strong customer service skills; ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships., • Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems., • Excellent verbal and written communication skills., • While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension. People Leadership Level: • Individual Contributor Non-Lead – Focus on producing own work, achieving quality standards, and meeting deadlines; no personnel authority; this category includes IC’s who are knowledge resources for their peers. Live Our Company Values: • Safety: Always prioritize safety, both at work and at home, while ensuring those who work for you work safely., • Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly., • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team., • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision. Work Environment: Time will be spent in an unconditioned warehouse environment, which may have hot and cold temperatures, dust, dirt, and noise, as well as in a company vehicle. Additional time may be spent outdoors, in trucks, and in the office and/or store. While outdoors, the employee is exposed to a variety of weather elements including sunshine, rain, heat, cold, and humid conditions. Occasionally, the employee is exposed to fumes, airborne particles, or toxic or caustic chemicals. The normal workday will be from 8 to 12 hours per day. However, the hours may be longer when specific projects are due. Some extended schedules will be necessary

Job Description Execute strategic sales initiatives and expand our business within designated areas in the Wound Care market. You will be responsible for building and nurturing long-term relationships with clients, ensuring their complete satisfaction, and driving revenue growth. This role demands a proactive and results-oriented individual with experience in direct selling, preferably within the wound care sector and with a focus on improving wound healing through nutrition interventions *Candidates must be located in Texas **Travel is required for this role- about 70% Essential Job Duties: • Identify and pursue new business opportunities within your assigned area to increase market presence and meet and exceed sales targets. Educate Wound Care Center clinicians and staff on the clinical benefits of addressing malnutrition and/or malabsorption to improve wound healing., • Conduct sales calls and meetings in-person and virtually with physicians, nurses and Wound Care Centers to introduce and promote wound healing through counseling and parenteral nutrition. Develop and maintain strong relationships with key stakeholders, ensuring high levels of customer satisfaction and loyalty. Conduct thorough market research to identify opportunities for growth and emerging trends in the Wound Care sector. Develop and implement strategic business development plans to achieve revenue targets and market penetration goals., • Gain a thorough understanding of our product portfolio, including Medical Nutrition Therapy, parenteral nutrition, and appropriate patient selection, to effectively communicate their benefits and applications to customers. Utilize basic knowledge of insurance and Pentec processes to assist customers in understanding clinical criteria to identify the most appropriate patients for our services and therapy as well as effectively communicating the ease of the referral process. Ideal Candidate Will Have: • Bachelor’s Degree in a technical field related to life sciences, healthcare, or business. Clinical certification or infusion healthcare and or wound care a plus., • 3-5 years of successful parenteral nutrition, home infusion, or direct wound care clinical selling experience., • Strong analytical skills including pipeline management, territory analysis and territory management. Proven success with complex sales process. Experience selling in an environment with multiple call points and decision makers within an account. Proven track record of achieving sales targets and driving business growth. Ability to create and develop new business opportunities. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to travel via car, stand, sit, walk, see, hear, use hands and fingers regularly, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 40 pounds. Salary Range: $85,000- $90,000 annual base, plus incentive structure Pentec Health offers a comprehensive compensation and full benefits package. Actual pay will be based on several factors such as qualifications and skills for the role plus geographic location. Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Job DescriptionCompany Description Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. Job Description As an Inside Sales Representative- Loan Sales Consultant II on our Achieve Personal Loan team, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. We offer a personal loan solution to customers for things such as medical expenses, home remodeling, paying off credit cards, etc. Our members love us because we offer a best in class loan product at competitive rates with fantastic customer service—all within 1-3 days from start to funding! We are proudly offering remote work in our Dallas and Houston, TX metro market. Start Date: January 26th, 2026 Shift: Available shifts include working at least 1 weekend day (Saturday or Sunday) Hours: 8-hour shift between the hours of 7:00am- 9:00pm (CST) Total Compensation: $85,000 to $130,000+ annually + benefits. This information represents the expected on-target earnings for this role broken down into an hourly base pay plus uncapped commissions and incentives. What you’ll do: • Contact borrowers via phone and email to facilitate the loan application process. Collect required documents from your customers during the application, move the transaction through the underwriting process, and quickly arrange a closing with the customer., • Utilize your strong communication and critical thinking skills to quickly engage borrowers, sell them on the benefits of our loan, and drive the transaction to close in 1 to 2 calls., • Manage a sales pipeline of up to 20 transactions in various stages of completion., • Meet daily, weekly, and monthly sales goals.Qualifications What you’ll bring: • 3+ years of recent experience as an inside sales representative - Preference for those who’ve worked in a fast-paced call center and short sales cycle environment., • Experience working in a highly commission-driven environment and proven success exceeding goals in a fast-paced, inside sales environment., • Strong computer and organizational skills to effectively manage a CRM tool such as Salesforce., • High School diploma or equivalent Additional Information Achieve well-being with: • Achieve well-being with:, • Hybrid and remote work opportunities for certain roles, • 401 (k) with employer match, • Medical, dental, and vision with HSA and FSA options, • Competitive vacation and sick time off, as well as dedicated volunteer days, • Access to wellness support through Employee Assistance Program, physical and mental health wellness programs, • Up to $5,250 paid back to you on eligible education expenses, • Pet care discounts for your furry family members, • Financial support in times of hardship with our Achieve Care Fund At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona, California, and Texas. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Job Description Do you want to work at one of the busiest automotive dealerships in the region where your employer treats you like a member of the family? We have an immediate opening for a Professional Service Department Appointment Setting / Business Development Coordinator (BDC Representative) to join our growing team! The right candidate will be a team player with a "can-do" attitude, a great phone voice and high energy and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings. Responsibilities • Answer customer calls and establish follows-up with service appointments, • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates, • Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management, • Utilize CRM tracking system daily Qualifications • Excellent teammate with collaborative attitude and eagerness to improve, • Prompt and courteous demeanor, • Positive and hardworking personality, • Strong computer skills, • Valid driver’s license Requirements • Dependable, • Great Attitude, • Excellent Phone Skills, • Teachable, • Computer Proficient, • Able to Handle a Large Volume of Incoming and Outgoing Calls, • Able to work on Saturdays., • Clean Background, • Call Center Experience a Plus, • Bilingual a Plus Benefits • Hourly Plus Commission, • Paid Training, • Health Insurance, • Paid Time Off, • Dental Insurance, • 401(K), • Vision Insurance, • Life Insurance, • Referral Program, • Employee Discount, • Relocation Assistance, • Family owned and operated for over 65 years., • Advancement Opportunities, • Drug Free Work Environment, • Equal Opportunity Employer This is a true CAREER OPPORTUNITY. Come grow with us. Friendly Chevrolet 2754 N. Stemmons Freeway Dallas, TX 75207

Job Description Call Center Sales Representative What do we have to offer? MEET THE TEAM! • With commissions added, Top agents making $17-$23 per hour., • Daily incentives to earn additional $$, • Monthly raffles of high-end prizes, • Paid Training + New Hire incentive program (earn extra $ first 30 days) What makes us different? • All our managers started as a “Call Center Sales Representative”. Growth is always available!, • No Cold Calling! All our customers need moving services and know you will be calling., • Daily processes & procedures to keep our employees safe., • Working in a busy, high volume call center environment, • High Energy and Competitive Spirit Pay: $13.00 - $17.00 per hour & commission Powered by JazzHR 0CWieweAIs

Job Description Statewide Remodeling is hiring Call Center Representatives for our call center in Grapevine, TX with an hourly base of $17.50 an hour ($18.50 for bilingual) plus uncapped commissions to earn between $40,000 to $60,000 per year! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States! Are you looking to become part of a team that excels in delivering world-class services? Here at Statewide Remodeling, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better for our customers. When working with Statewide Remodeling, you’ll become part of a family that supports each other while disrupting the industry. Who We Are: Statewide is the fasting growing remodeling company in the USA and is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we've left a trail of 80,000+ happy customers behind us. We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they actually received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories. We at Statewide set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized as a multiple time winner of the Consumers' Choice Award. Statewide Remodeling’s environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at Statewide are ready to set you up for success. Are you ready to join us? What Can We Offer You: · Guaranteed hourly base plus commissions earning up to $40,000 to $60,000+ per year · Uncapped commissions · Full Time benefits, PTO, 401K · Receive world-class customer focus, experience, and sales trainings! · Work with a team of talented, professional, and fun individuals who enjoy what they do · Learn how to set goals, manage time, and communicate with skill · Career development opportunities with clear career pathing · Represent high quality products with the leading professionals in the industry What You’ll Do: · Place outbound sales calls from strong/warm generated leads · Help customers set free in-home consultations over multiple contact channels; including both outbound and inbound calls · Promotion of company products and services to prospective and existing clients, providing excellent customer service What You’ll Bring: · Experience doing outbound and inbound calls · Providing customers an amazing experience over the phone · Excellent computer and phone skills with attention to detail · Positivity, Flexibility, Determination and a persuasive personality · High energy and willingness to learn · Must have scheduling availability between Mon-Fri 10am to 7pm or 9am to 6pm, with weekend availability Criminal background checks. SWR provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description Customer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit . The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) • Process new and existing claims through various channels including inbound and outbound calls, email, and chat., • Assist customers, insurance agents and vendors with questions about new and existing claims., • Document claim file activities in an accurate, thorough, and timely manner., • Effectively manage simultaneous inbound and outbound tasks., • Display active listening and superior customer service skills for internal and external clients., • Accurately follow scripts and guidelines assigned to client programs and campaigns., • Provide empathy and support to customers who are experiencing difficult circumstances., • Represent the company and its clients in a professional and respectful manner., • Adhere to all company policies and procedures., • 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat, • Exceptional customer service, active listening, verbal, and written communication skills, • Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs, • Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs, • Self-motivated and independently able to prioritize tasks and resolve issues, • Comfortable working in fast-paced environments, • Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required, • Bilingual in English/Spanish is a plus Supervisory Responsibilities: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel., • Ability to read, analyze, and interpret reports, and documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: • Office-based- Irving, TX, • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program, • HSA Bank with selection of High Deductible Health Plan, • 401K plan options, • Paid Time Off Accruals Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR VRXqwZCszO

Job Description Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Salary and Benefits: At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including: • Salary: $26.00 - $32.70 / hour, • Supplemental pay: Referral bonus, • Dress: Enjoy our comfortable causal work environment, • Growth Opportunities Benefits: • Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts, • Virtual office visits, • Employee Assistance and Wellness Programs, • Company provided life and disability insurance, • Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services), • Employee Assistance and Wellness Programs, • Tuition reimbursement, • Paid Time Off (holidays, vacation flex, and sick days), • Vehicle discounts for loans or lease, • 401 K Position Summary: Our Dialer Analyst is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. This is achieved through proper monitoring of the campaigns and allocation of resources. A great understanding of reporting tools and call center metrics are critical in this role. Essential Job Duties and Responsibilities • Provide real-time dialer support to ensure strategy execution and workforce objectives, including system testing and compliance with outbound dialing regulations., • Enhance campaign and agent productivity through effective interaction with department leaders and development of dialer strategies., • Generate daily and weekly reports featuring KPI metrics, call volume trends, and staffing summaries to guide decision-making., • Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management and system optimization., • Analyze historical call data to forecast volumes accurately, adapting to growth, seasonal changes, and special events for optimal staffing., • Develop schedules that meet business goals and employee needs, ensuring service levels and revenue targets are achieved., • Provide comprehensive WFM reporting and strategic recommendations to executive management for continuous improvement in service and staffing levels. Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience • High school diploma and/or GED, • Overtime required – Maybe Required, • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ Qualifications Preferred: Experience • Previous Dialer and reporting experience is preferred., • Genesys system experience preferred. Physical Demands Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job Description Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: Our Lease Maturity Analyst ensures a smooth and pleasant end-of-lease experience for customers while executing the lease maturity loyalty and collection strategies and adhering to company policies and procedures. Handles inbound and outbound calls to inform and walk customers through the end-of-lease process, explain end-of-lease charges, and collect on outstanding balances. Performs administrative end-of-lease tasks. Essential Duties and Responsibilities: • Handle inbound and outbound calls from customers before, during, and/or after returning their lease vehicle., • Answer customer and dealer questions related to the end of lease or early lease return process., • Manage customer communication and assist with end of lease related processes including scheduling inspections, returning the vehicle, extending the lease, and/or purchasing the vehicle., • Promote customer loyalty by executing the lease maturity loyalty strategy., • Inform customers of any outstanding end of lease charges and collect on remaining balances such as wear and tear, excess mileage, remaining payments, and lease contract deficiency., • Process phone payments and set up and/or negotiate payment arrangements with customer as needed., • De-escalate customer complaints., • Execute administrative end of lease tasks such as sending customer letters, processing end of lease billing adjustments, and/or updating the system to manage workflow. Required Experience: • Strong verbal and written communication, and interpersonal skills, • Strong customer service skills, • Strong negotiation and de-escalation skills, • Strong organizational skills and attention to detail, • Strong time management skills, • Problem-solving and collaboration skills, • Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals., • Ability to function well in a high-paced and at times stressful environment, • Overtime required – required on an as needed basis., • Travel 0-10% - as required on an as needed basis., • Experience working in a captive finance company and/or vehicle leasing environment is preferred., • Bachelor’s degree, • Sales experience is a plus! While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job DescriptionDescription: About Us: Five Star Chevrolet is a premier automotive dealership dedicated to providing exceptional customer service and seamless car-buying experience. We are looking for a motivated and results-driven BDC Sales Representative to join our team and help drive our sales success. Job Summary: As a BDC Sales Representative, you will be responsible for managing inbound and outbound sales calls, setting appointments, and following up with potential customers. Your goal is to engage leads, build relationships, and generate appointments for our sales team. Benefits: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Long- and Short-Term Disability Insurance, • 401(k), • Life insurance, • Critical Illness, • Hospital Indemnity, • Accident Insurance, • Paid vacation for full-time employees, • Employee discount on cars, parts, and service, • Handle inbound and outbound calls, emails, and texts to potential customers., • Respond to online inquiries and follow up with prospective buyers., • Schedule sales appointments and coordinate with the sales team., • Maintain accurate customer records in CDK system., • Provide excellent customer service and build lasting relationships., • Achieve performance targets, including lead conversions and appointment setting.Requirements: REQUIREMENTS: • Previous experience in BDC, automotive sales, call center or customer service is a plus., • Strong communication and interpersonal skills., • Ability to multitask in a fast-paced environment., • Proficiency in CDK systems and basic computer skills., • Exceptional written & oral communication skills., • A positive attitude and a strong work ethic., • Willingness to learn and grow in a sales-driven role. If you have a passion for sales and customer service, we want to hear from you! Apply today by submitting your resume. #ZR Five Star Chevrolet is an equal-opportunity employer.

Job Description The New Property Launch Concierge is responsible for ensuring the home-based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local territory. RESPONSIBILITIES: • Ensure new property launch customers are receiving bulk services and review existing services to suggest upgrades or additional products such as security and home automation., • Obtain orders or contracts for services that will be paid by the client or customer., • Attend and be regularly engaged on-site in customers’ homes and other community-based locations., • Identify upselling opportunities by targeting residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs., • Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities., • Provide feedback to enhance sales processes., • Maintain quality service by selling appropriate solutions in keeping with Company’s standards and identified revenue and penetration objectives., • Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices., • Customer service experience along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV, • Ability and flexibility for overnight and domestic travel up to 80%., • Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 80% as required by business needs., • Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations., • Passion for technology and home automation, • Previous technical support roles with sales or upgrading opportunities., • Passion for technology and home automation, • Previous technical support roles with sales or upgrading opportunities., • Must have active clean, non-restricted, state issued driver’s license in assigned state. We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: • Comprehensive Healthcare/Dental/Vision Plans, • 401K Retirement Plan with Company Match, • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!), • Paid Volunteer Time, • Paid Parental Leave, • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service, • Employee Referral Bonuses, • Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-CF1

Job Description DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts. Before you apply, please read the following questions, and ask yourself if they are describing you: • Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?, • Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents? Travel: 30 – 50% national and international travel as required for business needs Office requirement: This role will report to our office in Richardson, Texas About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential. The qualified candidate will be able to: • Identify and deliver on the agent training needs through constant immersion in the contact center, • Develop and deliver energetic and engaging training, meetings, and huddles, • Tackle mastery of knowledge of ever-changing offers, products, and services, as well as unique and complex call center system, ticketing, and order entry systems and processes, • Handle in-bound sales support calls along with agents from various retail locations, listening to, understanding, and providing need-based sales solutions for store associates and their customers., • Track customer inquiries and resolutions, logging calls with various dialer and ticketing software platforms, • Handle inbound call volume along with agents, demonstrating proper soft skills to ensure a high level of customer support and customer satisfaction, • Responsible for the day-to-day management of the agent-facing learning library of materials, identifying gaps in the library and moving quickly to update, • Provide up-to-the-minute communication of changes in offers and updates in processes to stakeholders, i.e., training team, agents, team leaders, and supervisors, • Through immersive experience, trainers will provide on-site training and agent education, including, but not limited to, group training, side-by-side instruction and coaching for agents, team leaders, and supervisors, • Work in close contact with the Lead Trainer to ensure timely and appropriate training material development and roll-out, • Being immersed in the environment and working side-by-side with agents to intimately know, understand, and train to varying situations to all stakeholders, • Become subject matter expert and proactively own opportunities for improvement and training., • Keep current on processes, systems, and issues to troubleshoot and problem solve, • Continuously educating agents on AT&T-related product and service training in a dynamic, energetic, personable, engaging fashion, • Player/trainer who will take inbound calls, create tickets alongside agents after extensive research to resolve customer issues, • Help build, update, and maintain sales & training presentations (PowerPoint, videos, etc.), job aids, and reference materials for learning optimization across all assigned platforms and audiences – with primary focus on AT&T products and services, • Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization, • Minimum 2 years’ telecommunications call center experience, • Minimum 2 years of presentation and training in curriculum development, • Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye towards designing and delivering slides, • Deliver clear, engaging, aesthetically formatted, and PowerPoint content with quickness and ease, • Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, WebEx, MS Teams), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.), • Ability to manage multiple deadlines for all partners, internal and external, • QA and/or QA leadership experience, • Trello competency, • Minimum 2 years’ telecommunications call center experience, • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching, • Paid vacation, personal/sick days, and bereavement time, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Consumer Direct Mortgage Loan Officers receive 100% inbound calls from qualified home shoppers looking to make their next purchase. We pay top commissions, and supply the best on going training and leadership in the Call Center Industry, all focused on your success. NAF LO's have all the modern tools needed to move fast and be successful, including: • Industry leading Comp Plan with super low online rates and fees., • 1000's of Real Estate partners to help your borrower find a home quick, and ensure the loan closes with you., • The latest and fastest CRM and LOS systems., • NAF's Rapid app ensures quick and accurate 1003's from your borrower, on their cell phone, • Texting ability from our CRM, as well as mass voice mails to reach a group., • We service our own loans, your picture and contact info stay on their mortgage coupon., • All your funded clients are yours to keep, you get the refinances and referrals for higher comp! Let us show you a solid plan for ensuring a repeat and stable business plan to smooth out the ups and downs of the Mortgage Industry. Location: Onsite - if living 31 miles away from the office Responsibilities • Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations., • Analyze customers' financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them., • Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day., • Accept multiple live, qualified inbound leads daily., • Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff., • Structure and price loans accurately. Qualifications • 2+ years' full time purchase or refinance loan origination experience; call center environment preferred., • Strong desire to succeed in a sales environment and be a top producer., • Ability to correctly and accurately structure and price loans., • Complete knowledge of conventional and government loan programs (purchase and refinance)., • Current NMLS license. ( Must have pass National test & 20 hour lic. course.) Desired Education/Experience • High School Diploma or equivalent, • Two or more recent years' full time loan origination experience, preferably in a call center environment, • Current NMLS license, prefer at least (4) active licenses, can make exceptions on a case by case basis Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. [EOE/M/F/D/V. Drug-free workplace.]

Overview WE NEED HELP WITH OUR LEADS! More inbound leads than we have qualified LOs. New to the industry and/or want some extra support? Or maybe you are a veteran LO and want a real place to make money for the long haul. Our Loan Officers on the inside receive 100% inbound calls from qualified home shoppers looking to make their next purchase! Ability to make top commissions and receive the best on going training and leadership in the Call Center Industry, all focused on your success and continued growth. NAF LO's have the following opportunities and more: • All your funded clients are yours to keep, you get the refinances and referrals for higher comp! Be your clients LO for life!, • 80-130 high quality inbound and screened transfers per month., • 1000's of Real Estate partners to help your borrower find a home quick, and ensure the loan closes with you and for a higher commission., • Give your clients and realtors one of the few legit cash offer programs in the industry., • NAF's Rapid app ensures quick and accurate 1003's from your borrower, on their cell phone., • Texting ability from our CRM, as well as mass voice mails to reach a group., • We service our own loans, your picture and contact info stay on their mortgage coupon. Let us show you a solid plan for ensuring a repeat and stable business plan to smooth out the ups and downs of the Mortgage Industry. Responsibilities • Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations., • Analyze customers' financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them., • Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day., • Accept multiple live, qualified inbound leads daily., • Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff., • 6+ months full time purchase or refinance loan origination experience; consumer direct preferred., • Strong desire to succeed in a sales environment and be a top producer., • Ability to correctly and accurately structure and price loans., • Complete knowledge of conventional and government loan programs (purchase and refinance)., • High School Diploma or equivalent, • Two or more recent years' full time loan origination experience, preferably in a call center environment, • Current NMLS license. Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. [EOE/M/F/D/V. Drug-free workplace.]

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The primary purpose of the Marketing Director, Servicing role is to lead and oversee Planet’s Servicing and Sub-Servicing marketing efforts with a special focus on borrower experience. This is a high-impact role responsible for designing and optimizing an integrated, revenue driving borrower engagement strategy. You will partner with Sales, Operations, Servicing, Digital, and Analytics teams to ensure a seamless, high value experience that builds trust, deepens relationships, and maximizes lifetime value. This role includes developing and implementing comprehensive B2C and B2B marketing strategies aligned with the company's objectives, managing customer journeys, marketing campaigns and projects across various channels, ensuring brand consistency, fostering collaboration with internal and external stakeholders, optimizing marketing technology platforms, conducting market research and analysis, and planning and executing events. This Marketing Director will stay abreast of industry trends and regulatory changes to drive business growth and success. This role plays a critical role in driving the company's marketing initiatives to achieve business goals and objectives. Essential Duties and Responsibilities • Leads the strategic development and implementation of comprehensive marketing plans tailored to the Channel’s objectives, ensuring alignment with overall business goals., • Leads the end-to-end borrower experience strategy by mapping and continuously optimizing customer journeys, owning segmentation and personalization frameworks, and orchestrating multi-channel communications (email, SMS, direct mail, portal, website, call center, and digital/social) to ensure consistent brand voice, aligned touchpoints, and timely, relevant messaging that drives conversion and retention., • Directs the creation and management of various customer journeys, marketing campaigns, initiatives, and projects across multiple channels, overseeing their execution from conception to completion., • Manages day-to-day operations., • Collaborates closely with channel leaders, sales teams, internal departments, and external partners to develop targeted marketing strategies that effectively support each channel’s lead generation, customer acquisition, and retention efforts., • Plans and executes events, conferences, and webinars to enhance brand visibility, foster company culture, and drive business growth., • Leads continuous market and industry research, staying current on emerging technologies, best practices, regulatory shifts, consumer trends, and competitor strategies, and proactively apply insights to enhance marketing strategy and campaign effectiveness., • Provides support to the entire marketing team, fostering a collaborative and high-performance culture that encourages creativity, innovation, and professional development., • Analyzes campaign efforts for effectiveness, develop new strategies, and present monthly reporting to guide business decisions. Education • Minimum 8 years marketing experience, • Minimum 2 years of supervisory experience, • Expertise in CRM, marketing automation, and multi-channel campaign management., • Energetic self-starter with a positive attitude, • Organized, detail-oriented, and self-motivated, • Superior oral and written communication skills, • Excellent project management skills and ability to manage multiple projects and priorities simultaneously, • Ability to work hands-on and think creatively when obstacles arise, • Strong reporting and analytic skills, • Ability to manage and negotiate project plans and timeframes, • Strong interpersonal skills and ability to work effectively with executive leadership, internal departments, and external vendors, • Strategic thinker with problem-solving abilities, • Innovative and self-motivated, able to work independently and with a team effectively, • Analytical thinker who can interpret feedback, uncover opportunities, and make recommendations for improvement Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Job Overview: We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently. Key Responsibilities: • Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments., • Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions., • Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month., • Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments., • Data Management: Update patient information, appointment details, and call outcomes in the company’s scheduling and CRM systems., • Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly., • Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling., • Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction., • Performance: Maintain and exceed company metrics for outbound and inbound calls and appointments set. Qualifications: • Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided., • Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction., • Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity., • Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required., • Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information., • Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information. Working Conditions: • Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs, • Environment: Remote work environment., • Noise Requirements: Must be able to provide and maintain a quiet, distraction-free workspace with zero background noise to ensure clear, professional-quality inbound and outbound calls.

Job DescriptionThe Facilities Technician position will effectively and efficiently operate and maintain all building functions, including performing maintenance from tenant requests, and carrying out all JCC responsibilities for site with support from the Director of Building and Grounds. This position is part time classified as fulltime, non-exempt with benefits. The Jewish Community Center is an equal opportunity employer (EOE). ESSENTIAL FUNCTIONS: • Maintains good tenant and member relations through prompt and courteous response to requests or work orders within the guidelines set forth by JCC., • Performs general maintenance and operation of all building equipment, including HVAC systems, plumbing systems, electrical systems, lighting systems, dock equipment, building automation systems, etc., • Monitors systems for potential problems (or existing problems) and formulates solutions to present to the Maintenance Supervisor for appropriate action., • Completes all maintenance in a safe manner. Identifies and reports areas of concern or best practices., • Emergency Response Duties – position is considered “on call" for any site emergencies., • Maintains ethical, professional and courteous relations with contractors., • Acts as a team member with all employees of the management staff., • Purchases parts and supplies according to company policy as directed by the Maintenance Supervisor., • Attends weekly team meetings and complies with all written JCC policies and procedures., • Preserves the integrity of all mechanical spaces., • Executes preventative maintenance responsibilities including record keeping., • Walks up and down stairs or ladders for inspections and emergency procedure practice or implementation., • Capable of climbing ladders to adjust airflow and make inspections above the ceiling., • Detects emergency alarms - auditory and/or visual., • Inspects machinery and building, including rooftops., • Ability to work weekends, some nights and extended hours as needed. ESSENTIAL PHYSICAL ABILITIES: The physical demands described here are representative of those needed for the employee to succeed in performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, read, talk, and hear. The employee is frequently required to stand; walk; use stairs; climb ladders; get on hands and knees; use hands and fingers, handle or feel; and reach with hands and arms. On a less frequent basis but still essential must be able to lift up to 50 pounds. Capable of utilizing scissor or boom lifts. ESSENTIAL KNOWLEDGE AND SKILLS: • Reads and understands equipment instruction manuals., • Uses proper English when interacting with tenants and members., • Communicates essential information needed for decision-making., • Interprets a variety of instructions furnished in written, oral or schedule form., • Understands basic building system design and operation, i.e., fire system, domestic water system, HVAC system, plumbing and electrical distribution system., • Identifies and resolves mechanical problems., • Able to read and interpret blueprints and schematics. REQUIRED EXPERIENCE AND EDUCATION: • Proficiency in one trade area preferred i.e. HVAC, plumbing, carpentry, electric., • Detail oriented and well organized, with ability to plan projects, activities and schedule several months in advance., • Provide excellent customer service and team support. Dedicated to punctuality, reliability, friendliness and helpfulness., • Professional in appearance, manner and tone., • A team player who possesses the ability to work in a collaborative environment., • Must have valid Texas driver’s license and reliable transportation., • Ability to effectively and professionally communicate with client contacts., • High School Diploma or GED required.

Position:Pre- Approval Specialist (PAL Specialist) [This is the first position in our training program] • Must have passed your NMLS Safe Exam prior to starting** We can provide you information regarding getting NMLS licensed Location:Must be onsite in Dallas, TX Position Summary The Pre- Approval Specialist (PAL Specialist) works with the Consumer Direct Sales Division and assists licensed Purchase Loan Officers by communicating with customers regarding initial interest in obtaining a pre-approval or new home mortgage loan. By both gathering information from the customer and providing information to the Loan Officer as it relates the customer's specific needs for and interests in a mortgage loan, the PAL Specialist gains knowledge of and experience in the loan origination process. Successful PAL Specialists effectively communicate with the customers and Loan Officers through email, telephone, text/SMS, and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience. Compensation: up to $20/hr Responsibilities • Assist customers and licensed Purchase Loan Officers with gathering loan information and documentation to provide the customer with an underwritten pre-approval, • Engage in conversation and establish rapport with customers via email and telephone communication., • Educate both customers and Purchase Loan Officers about next steps for a customer's pre-approval., • Follow up with Purchase Loan Officers and customers regarding conditional items needed in addition to the loan application in order to complete the loan pre-approval process., • Set realistic expectations for both Purchase Loan Officers and customers in order to maximize customer satisfaction., • Input data into computer system as it relates to information gathered for the mortgage loan., • Disposition customer files appropriately depending on the interest and ability of customers to proceed with the pre-approval process., • Follow up and communicate with customers that were previously pre-approved (PAL Incubation) to determine if any further assistance is needed., • Assist customers with completing the eConsent and eSign process., • Assist customers with reviewing their credit report to determine if the customer can proceed with the loan qualification process with a licensed Loan Officer or be referred to a credit repair institution. Qualifications • Previous or current call center or inside customer service or sales experience., • Ability to demonstrate proficiency communicating with customers over the phone and via email., • Knowledge of the mortgage loan refinance or home buying process., • Proven experience bring outgoing, energetic, hardworking and willing to learn., • Excellent customer service skills., • Excellent written and verbal communication skills., • Proficiency with Microsoft Office programs such as Word, Excel, and Outlook., • Passionate about helping customers achieve financial goals. Desired Education/Experience • 2 or more years of office or inside customer service / call center experience preferred., • 1 or more years of experience working in the mortgage or real estate industry preferred., • 2 or more years of customer service and/or sales experience preferred., • High School Diploma or equivalent; some college preferred., • Must have passed NMLS exam Other Duties This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. [EOE/M/F/D/V. Drug-free workplace.] Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Job Title: Customer Service Representative Location: Dallas, TX Job Type: Full-Time Experience Level: Entry to Mid-Level Job Summary: We are looking for a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we’d love to hear from you! Key Responsibilities: • Handle incoming customer calls, emails, and chats in a professional and courteous manner., • Resolve customer issues efficiently while ensuring customer satisfaction., • Provide product/service information and assist with order placement, billing, returns, and technical support., • Document all customer interactions in the CRM system accurately., • Escalate complex issues to the appropriate departments when necessary., • Maintain knowledge of company products, services, policies, and procedures., • Bachelor’s degree is must., • 1–3 years of customer service or call center experience., • Excellent verbal and written communication skills., • Proficiency in using computers, CRM systems, and basic MS Office tools., • Ability to multitask, prioritize, and manage time effectively., • Positive attitude, patience, and a strong work ethic.

Job Description DESCRIPTION: The Customer Account Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due. RESPONSIBILITIES: • Transponder and KTAG Support:, • Creating and updating customer accounts, • Assisting with account login and password issues, • Managing account preferences and settings, • Ordering and activating KTAG’s, • Troubleshooting KTAG issues, • Processing lost or stolen KTAG’s, • Explaining toll charges and billing statements, • Processing payments and resolving payment issues, • Setting up and managing auto-payment options, • Addressing billing disputes and discrepancies, • Assisting customers with account statements, • Explaining policies and fees, • Processing payments and disputes, • Providing information on toll rates, payment options, and locations, • Offering guidance on using the DriveKS website or mobile app efficiently, • Answering questions about road closures, construction, and maintenance, • Assisting customers with online account management, • Troubleshooting issues with the DriveKS website or mobile app, • Providing guidance on using electronic payment methods REQUIREMENTS: • Excellent phone etiquette with the ability to speak clearly and professionally, • Experience with debt collections, call center work, or soft sales is a plus, • Must have a friendly and positive approach to difficult situations, • Ability to remain calm under pressure, • Type at least 25 wpm with >85% accuracy #zr

Job DescriptionPosition Description: JOIN OUR TEAM Grow With Us!Presbyterian Village North is currently hiring a Full Time MDS Coordinator RN to join our Skilled Nursing Department. Competitive salary, great teammates relationships and a wonderful opportunity!RN license required; Full Time - Monday - Friday (8:30am - 5:00pm flexible to business needs) + 7 day on-call rotation every 4 weeks.Affordable medical, dental, and vision benefits. 401K is available after your 1st year. Come grow with us. With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin, or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center. ESSENTIAL DUTIES: Models a service and solutions oriented attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards Knowledge of Medicare pre-admissions for qualifying diagnosis and coverage eligibility Obtains/ maintains physician certificates for each Medicare resident Maintain good attendance record Maintains MDS schedule Completes MDS 3.0 for Medicare residents Assures that all MDS information is completed and transmitted per policy, and is compliant with all regulations and forwarded to billing office Tracks Medicare resident benefits days, validates daily Medicare census and coordinates this information with accounting representative and therapy representative, to ensure accurate billing (if applicable) Assures all quarterly resident assessments are completed Assures all care plans completed and updated as needed Coordinates daily PPS meetings and weekly Medicare meetings Reviews nursing documentation of residents and provides guidance/training as needed, to ensure charting is appropriate and meets coverage guidelines Responsible for completing case management to ensure adequate documentation for reimbursement Coordinates discharge of residents Works with Clinical Liaison to verify appropriateness of admission and admission diagnosis codes Maintains weekly communication with insurance case manager to receive approval for resident treatment and communicate with physician on insurance resident admission for timeliness of physician visits Communicates with rehab department on routine basis, to discuss therapy services Communicates with Life Enrichment and Social Services to coordinate assessment in a timely manner Recruit, hire, train, coach, and evaluate departmental staff (management staff only) Monitor residents for changes in condition, ensure MD, and family, are notified and appropriate documentation is reflected in the medical record Assess residents initially and annually and complete resident service plans on an annual or as needed, basis Maintains the Residents Roster and Acuity Levels within the department (i.e., State Boards, QA monitor) Review and follow-up all consultant reports in a timely manner Reviews monthly physicians orders and ensures accuracy Monitors psychotropic behavior sheets and makes recommendations as needed Complete performance evaluations of all licensed nurses, mediation aides and CNAs Notify Supervisor/Administrator of incident reports concerning abuse Thoroughly investigate any complaints and concerns and report to Administrator Attend all assigned committee meetings Review incident report documentation and ensures follow-up according to facility policy Make rounds to verify clinical compliance and quality of care and provide coaching and disciplinary action as indicated within the facilities policies and procedures Ensures all Life Enrichment programs/QA monitors are implemented on assigned units Perform charge nurse duties, in cases of staffing emergencies, as required to meet the residents immediate needs Responsible for on-call staffing every 4th week rotation (24 hours Friday-Thursday); includes $250.00 incentive pay Other duties as assigned by Director of Nursing MINIMUM QUALIFICATIONS: Valid Texas RN license AANAC RAC-CT Certification a plus In depth knowledge and demonstration of MDS skills Minimum of 2 years experience with RAI process/MDS/PPS/Medicaid CMI in a Medicare/Long Term Care setting Experience with electronic medical charting Knowledge of SNF, Medicare documentation and reimbursement guidelines Demonstrated computer competencies Knowledge of rehabilitation theory and application Knowledge of current professional nursing theory and practice Ability to read, write and effectively communicate in English Excellent verbal and written communication skills Knowledge of restorative nursing care practices Demonstrated supervisory and managerial skills Ability to maintain a stable disposition in performing work in association with staff and residents Ability to maintain a high level of performance in an environment of frequent demands and changes Ability to perform Essential Duties Ability to work a 7day on-call rotation every 4 weeks Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients Ability to perform work tasks within the Physical Demand Requirements Ability to comply with the Resident Bill of Rights (LTC) and Employee Responsibilities Ability to comply with organizational and departmental safety policies and procedures