Automotive Service Center Manager
7 days ago
Mesa
Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Paid time off, • Profit sharing Position Overview The Center Manager is responsible for the successful operation and profitability of the service center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities: • Growing and retaining national and local fleet accounts, • Driving year over year growth in revenue, • Greet customers immediately in a professional manner, explaining service center services and pricing, and escorting them to the lobby, • Conduct service reviews and present air filter, cabin air filter, and review all manufactured recommended services, • Maintain communications with waiting customers, keep them informed of wait times, and answer questions, • Ensure a comfortable, clean, and safe atmosphere for customers and employees, • Review Service Order Ticket, including the Warranty, and any other related information to the customer visit, • Remind departing customers to submit feedback about their visit, • Thank all departing customers and remind them to return, and walk them to their vehicle, • Resolve customer complaints and damage claims, if any, to meet customer expectationsEmployee Supervision and Management, • Responsible for the direct supervision of all employees of the service center, • Hire new employees to meet service center demand, aligned to the labor budget, • Evaluate employee performance on a regular basis (monthly 1 to 1, and yearly reviews), • Resolve employee complaints and ensure corrective actions are in place to mitigate future complaints, • Administer employee discipline as required, • Discharge employees as required, • Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies), • Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use, • Maintain accurate and complete employee filesCenter Operations, • Ensure proper execution of all activities in the service bays, • Monitor cash register functions and credit card handling, • Deposit cash in safe and/or bank as required, • Perform daily open and close-out procedure, • Monitor inventory, place appropriate orders, and perform accurate weekly inventory counts, • Ensure cleanliness and appeal of entire site, • Maintain safe working environment, • Maintain physical plant, tools, equipment, inventory, supplies, and personal propertyOther Duties and Responsibilities, • Participate in community activities, • Maintain required postings and records (OSHA, MSDS, federal, state, and local), • Saturday workday is requiredQualifications, • Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing, • Automotive repair and service skills., • Basic literacy (ready, writing, math skills), • Verbal communication skills, • Ability and licensed to operate motor vehicles, • Ability to properly use mechanical hand tools, • Previous experience managing a retail automotive center or equivalent related business required Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.