Marketing and Social Media Specialist (Hybrid)
3 days ago
Los Angeles
Job Description Our client is a successful, growing, hospitality, restaurant and real estate investment firm. We're seeking a dynamic and organized Marketing and Social Media Specialist to elevate our client's brand presence and drive guest engagement. In this key role, you'll be instrumental in shaping the company's digital footprint, executing compelling campaigns, and fostering strong community connections. If you're a self-starter with a passion for hospitality and a knack for creative problem-solving, we want to hear from you! Reporting to the Chief Operating Officer, the ideal candidate has digital marketing experience in hospitality, restaurant and real estate organizations and is a proactive, organized, collaborative, team-oriented and digital savvy. The position will work in-office 3 days per week in a professional, team-oriented office setting in the Los Angeles, California metro area. KEY RESPONSIBILITIES INCLUDE: Digital, Social Media & Content Strategy • Maintain and update all brand websites, ensuring accuracy and a seamless user experience., • Implement SEO/UX best practices and monitor site analytics to optimize performance., • Manage and execute a comprehensive 12-month social media and promotional calendar across all concepts., • Curate and create engaging visual content (photos, reels) and compelling captions, maintaining a consistent weekly posting cadence., • Actively monitor and respond to social media inquiries within 24 hours., • Maintain a well-organized digital asset library for photos, videos, and templates. Brand & Creative Governance • Safeguard brand identity by ensuring consistent use of logos, colors, typography, and photographic style, actively maintaining the brand style guide., • Draft and proofread all guest-facing copy for menus, signage, web content, and email communications., • Provide quick-turn design support using Canva/Adobe., • Ensure legal compliance for contests, alcohol promotions, and marketing claims. Guest Engagement & Reputation Management • Grow and segment email/SMS lists, implementing automated drip campaigns and win-back strategies., • Champion our loyalty app and reputation management programs (Google, Yelp), mining insights to enhance guest experience., • Monitor brand sentiment and swiftly escalate issues or crisis communications. Marketing Strategy & Planning • Conduct in-depth market and competitor research to identify key insights and opportunities., • Define target audiences, brand positioning, and optimal channel mix for all marketing initiatives., • Develop and execute annual/quarterly marketing plans and local store marketing (LSM) playbooks., • Manage the marketing budget, ensuring efficient allocation and reconciliation of spend against plan. Campaigns, Events & Local Store Marketing • Design, launch, and track performance of paid and organic campaigns across email, SMS, print, and PR channels., • Plan and coordinate engaging events, including grand openings, seasonal promotions, charity nights, and pop-ups., • Develop and distribute LSM kits (flyers, tent cards) and provide training to store "marketing captains.", • Support catering and group sales efforts with updated presentations and menus. Analytics, Reporting & Optimization • Develop and maintain a concise weekly marketing dashboard, tracking key metrics such as sales lift, traffic, engagement, and ROI., • Monitor website traffic, social media performance, and promotional effectiveness., • Prepare post-mortem recap decks, highlighting successes, lessons learned, and recommended next steps. Cross-Functional Collaboration & Vendor Management • Collaborate closely with Operations and General Managers to align promotions with inventory and labor realities., • Partner with Real Estate and Build-Out teams on marketing needs for new locations., • Manage vendor and partner contracts, as well as co-promotional agreements. KEY RELATIONSHIPS / STAKEHOLDERS: • Chief Operating Officer, • CEO, • Company Principal, • General Managers, • Internal Team Members, • External Partners, Suppliers and Customers POSITION LOCATION & RELOCATION ELIGIBILITY: This role that will work hybrid onsite in the office 3 days / week in the Los Angeles, CA metro area. Open as to which 3 days of the week it can be. Local, qualified Los Angeles metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the Los Angeles metro area will also be considered. KEY REQUIREMENTS INCLUDE: • College degree in Marketing, Communications, Digital Media, or closely-related area. or equivalent combination of education and relevant experience., • 5+ years of digital marketing, brand and marketing campaign experience in hospitality, restaurant and real-estate industries., • Excellent verbal, written and interpersonal communication skills. Demonstrated ability to build relationships with team members and management., • Proven hands-on experience with Instagram, Meta Business Suite, social media scheduling tools (e.g., Later / Hootsuite), email marketing platforms (e.g., Mailchimp / Klaviyo), and design software (Canva / Adobe)., • Comfortable analyzing data with Meta Insights and basic Excel for ROI calculations., • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, E-mail). Prior experience utilizing database software (Access)., • Thrives in a fast-paced, hospitality-driven culture., • Key Competencies: adaptable, collaborative work style, detail-oriented, multi-tasking ability, organized, proactive self-starter, problem-solver, professional maturity, proposes solutions, results-focused, team-player., • Required to pass background, credit and social media checks and execute a Non-Disclosure Agreement (NDA)., • Legal authorization to work in the U.S. is required. Company will not sponsor individuals for employment visas, now or in the future, for this job. TRAVEL REQUIREMENTS: Travel to California locations in Los Angeles, Ventura and Orange Counties. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $80,000 - $95,000, commensurate with qualifications and experience, • Benefits include: Health insurance, paid time off (vacation, sick leave), flex schedule, hybrid work model, travel reimbursement, laptop.Company DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at: