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  • Surgical Scheduling Coordinator - Temp to Perm
    Surgical Scheduling Coordinator - Temp to Perm
    hace 5 días
    $20–$25 por hora
    Jornada completa
    Cedarhurst

    The Surgical Scheduling Coordinator has the overall responsibility of scheduling patients for surgery, including preparing & completing the required surgical paperwork for submission to Hospitals & Surgical Centers. DUTIES & RESPONSIBILITIES • Coordination of Pre-Surgical Testing between the patient and facility, • Obtaining prior authorizations for all surgical procedures, • Verification of insurance and open claims for No-Fault Claims, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Respond to inquiries, resolves risen issues, schedule patient appointments, • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel, • Experience with Athena EHR application highly preferred. SKILLS & ABILITIES Excellent verbal and written communication Outstanding customer service skills Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A solution-oriented mindset A strong sense of urgency and focus in accomplishing tasks REQUIREMENTS • Prompt and regular attendance according to policy, • Comply with dress code and appearance standards., • Interact with patients, customers, management, team members the general public, in a professional, courteous, and tactful manner., • Functions and communicates respectfully with peers., • Participate in all mandatory job training and meetings., • Adhere to requirements, policies and procedures outlined in the Employee Handbook and/or other clinical practices.

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  • Front Desk Coordinator
    Front Desk Coordinator
    hace 6 días
    $18 por hora
    Jornada completa
    Kingsbridge, The Bronx

    Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: • Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Be responsible for obtaining and filing patients' charts, and assisting our patients as needed, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Navigate through NextGen to access and provide patient information, • Maintain compliance by contacting patients to confirm appointments, • Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments, • Responsible for the opening and closing procedures of the office as needed, • Assist in comforting the patients and maintaining the reception area, • Other administrative tasks as needed Knowledge and Experience • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities • Bilingual (English/Spanish) required, • Excellent verbal and written communication, • Ensuring a great patient experience by delivering outstanding customer service, • Exceptional organizational and time-managements skills - the ability to multi-task is a must, • Adaptability and flexibility while working in a fast-paced environment, • Problem-solving ability and aptitude, • Outcome-focused, with an ability to work under pressure, • A solution-oriented mindset, • A strong sense of urgency and focus in accomplishing tasks Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Full-Time, Monday - Friday, 8am - 4:30pm, • Part-Time, Tuesday-Friday 1pm-7:30pm & Saturday 8am-1pm Pay: $18 per hour

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  • Part Time RBT Need
    interview badgeEntrevistas hoy
    Part Time RBT Need
    hace 1 día
    $18–$25 por hora
    Jornada parcial
    Bronxville

    Position Overview We are seeking a motivated and caring Behavior Technician (BT) to join our growing team. In this role, you will work one-on-one with children and adolescents with developmental disabilities, implementing individualized treatment plans under the supervision of a Board Certified Behavior Analyst (BCBA). This is a rewarding opportunity for individuals passionate about working with children and making a positive impact every day. Responsibilities • Implement individualized behavior intervention plans (BIPs) developed by a BCBA, • Provide one-on-one therapy in home, clinic, school, or community settings, • Collect accurate data on client progress, • Assist clients in developing communication, social, daily living, and coping skills, • Maintain a safe and supportive learning environment, • Collaborate with supervisors, families, and team members, • Participate in ongoing training and team meetings Preferred Experience We strongly encourage applicants with experience in the following roles to apply: • Special Needs Teacher, • Special Education Teacher, • Paraprofessional, • Teacher or Teacher Assistant, • Daycare Worker or Childcare Provider, • ABA Therapist or Registered Behavior Technician (RBT), • Direct Support Professional (DSP), • Youth Counselor, • Early Intervention Specialist Experience working with individuals with autism spectrum disorder (ASD), developmental disabilities, or behavioral challenges is highly valued. Qualifications • High school diploma required (Bachelor’s degree in Psychology, Education, Social Work, or related field preferred), • Experience working with children or individuals with special needs preferred, • Strong communication and interpersonal skills, • Ability to remain patient, professional, and compassionate, • Reliable transportation (if required for travel), • Ability to pass background check, • RBT certification preferred (or willingness to obtain within 60 days of hire)

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  • Front Office Supervisor
    Front Office Supervisor
    hace 7 días
    $20–$24 por hora
    Jornada completa
    Manhattan, New York

    Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation. HPM manages 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Upstate, NJ and CT. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits. The Office Supervisor is an important part of the front office team and reports directly to the Office Manager. The successful candidate will have a strong work ethic, be self-motivated and organized, and possess strong conflict resolution and leadership skills. The Supervisor will have responsibility for overseeing daily operations of the front desk and clinical support areas by managing employee and patient relations and achieving operational goals. This position will also oversee patient appointment scheduling, collection of appropriate patient out-of-pocket expenses, staff productivity and patient satisfaction. Operational responsibilities include learning all aspects of the front desk, training new employees, and managing front office and clinical support processes and procedures. Duties & Responsibilities • Ensure all office staff are arriving ready to work on time and all positions are filled, • Keeps patients, technologists and manager informed with regard to patient flow, • Maintain office schedules, following company policies and procedures, • Ensure that staff members are following office policies and operational procedures, • Directly supervise the front office and clinical support team and proactively manage their performance and development including, but not limited to, performance feedback, corrective actions, reviews and appraisals, • Regularly communicate with the front office and clinical support teams to ensure they have the tools, support, and information necessary to perform their jobs effectively and are helping to deliver superior patient care, • Respond to patient complaints and feedback in a professional manner, • Provide a welcoming, compassionate and culturally competent environment, • Other duties as assigned Education & Training • High School diploma or equivalency Knowledge & Experience • Minimum of two (2) years of experience in a lead or supervisor position, preferably in a medical office., • Knowledge of medical terminology, strong computer skills and a working knowledge of IT, • Knowledge of Microsoft Office Suite including Outlook, Excel and Word Skills & Abilities • Bilingual in Spanish and English is required, • Excellent communication skills, both verbal and written, • Excellent organizational skills and attention to detail, • Ability to work and communicate well with providers, patients, managers and employees, • Ability to multi-task while appropriately managing stress, • Excellent phone skills and calm, cheerful voice, • Able to work in an energetic, busy, fast-paced environment that sees a high volume of patients Physical Requirements • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Additional Information • Schedule: Full-Time, Monday-Friday, • Salary: $20-$25/hour, depending on experience

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  • ABA Therapist
    ABA Therapist
    hace 2 días
    $20–$25 por hora
    Jornada parcial
    Forest Hills, Queens

    Psychology Opportunity - Free Training in Queens. Seeking candidates who are able to a make a long term commitment (minimum 6 months) | Competitive Pay | Flexible Hours | Are you ready to start a rewarding career in Applied Behavior Analysis (ABA) with no prior experience? Join our team as an Entry-Level ABA Therapist and enjoy competitive pay, flexible hours, and a range of bonuses. This is a great opportunity to make a meaningful difference in the lives of children with Autism while building your career! Perks: • Competitive Pay: Earn between $20 - $25 per hour based on experience and performance, • Flexible Hours: Ideal for students or part-time job seekers choose from afternoon and evening shifts that work with your schedule., • Great opportunity for anyone in Education or related fields, as many positions offer afternoon or evening hours. Great role for Teachers, Teachers Assistants, and Paraprofessionals! (No experience needed), • Enjoy job security and advancement opportunities in the thriving ABA industry., • Ideal for those seeking part-time positions., • A fantastic entry point into the field of psychology, providing valuable real-world experience., • No prior ABA experience needed; we provide comprehensive training., • Responsibilities:, • Provide one-on-one ABA services to clients, using evidence-based interventions supporting independence and positive behavior., • Serve as an integral member of our clinical team, responsible for the direct implementation of skill-building and care plans., • Record session data accurately using electronic devices., • Foster a positive learning environment for clients and connect with families., • Collaborate with families and BCBA Supervisor(s) to enhance treatment effectiveness., • Qualifications:, • High school diploma or equivalent., • Willingness to learn and passionate about making a difference for children with Autism., • Patience, compassion, and the ability to maintain a calm demeanor in challenging situations., • Need to Know:, • Services will be provided in clients' homes or in community-based locations., • All positions start off part-time., • Required to take the 40-hour Registered Behavior Technician course., • Looking to hire candidates who are willing to make a 6-month commitment to change our clients lives., • Ready to leverage your educational skills to help more children? Apply today, join our team, and let your skills in the classroom make a positive impact on the lives of children with Autism

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  • Office Manager
    Office Manager
    hace 12 días
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Job Title: Office Manager – Medical Billing & Insurance Verification Company: Carnegie Hill New York (CHNY) Location: New York, NY (Upper East Side) Job Type: Full-Time | In-Person | Monday–Friday 🏥 About Us Carnegie Hill New York (CHNY) is a respected outpatient treatment provider located on Manhattan’s Upper East Side. We deliver trauma-informed, harm reduction-based care for individuals living with substance use disorders through our: • OTP (Opioid Treatment Program) 📝 Job Responsibilities • Oversee front office and administrative operations for the clinic, • Manage patient check-in, intake coordination, scheduling, and patient flow, • Perform insurance eligibility verification using ePACES, Availity, and Medicare systems, • Support billing coordination and ensure accurate patient insurance records, • Maintain and update documentation within the electronic health record (EHR), • Ensure accuracy of EHR entries in accordance with CHNY policy, • Maintain office supply ordering and inventory control, • Serve as a liaison between administrative, clinical, and executive teams, • Ensure a calm, organized, and welcoming environment for patients and staff, • Attend required program education and training topics, • Demonstrate professionalism and support trauma-informed and harm reduction-based care principles ✅ Qualifications Required: • Experience with medical billing and insurance verification, • Working knowledge of ePACES, Availity, and Medicare eligibility systems, • Experience in administrative coordination or office management (healthcare setting strongly preferred), • Strong organizational, communication, and multitasking skills, • Bilingual (English/Spanish), • Associate’s or bachelor’s degree, • Familiarity with electronic medical records (EMR); Method One / Computalogic experience is a plus (training provided) ⏰ Schedule • Full-time, in-person role, • Monday–Friday, • 8:00 AM – 2:00 PM 📍 Location 116 East 92nd Street Manhattan, NY (Upper East Side) Conveniently accessible via the 4, 5, 6, and Q subway lines. 💲 Compensation • Competitive hourly wage (based on experience), • No health insurance or PTO benefits offered, • Training provided during onboarding, including Method One / Computalogic, • Supportive, mission-driven team environment 📬 How to Apply Please submit your resume and a brief cover letter via Indeed. Applications will be reviewed on a rolling basis. 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences who are passionate about supporting recovery and community health.

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  • Licensed / Limited Permit Mental Health Therapist (REMOTE)
    Licensed / Limited Permit Mental Health Therapist (REMOTE)
    hace 23 días
    $60000–$160000 anual
    Jornada completa
    Getty Square, Yonkers

    As a Mental Health Counseling Therapist at Next Level Mental Health Counseling PLLC, you will provide counseling and therapy to a diverse demographic of client populations that you are passionate about working with. Your goal is to help them improve their mental health and overall socioemotional well-being to ultimately promote optimal functioning in their life. While you will work independently as a clinician, you will have the opportunity to collaborate and be supervised/mentored by PhD-Level Licensed Mental Health Counselors with Diagnostic Privilege and Certified Sex Therapists. How to Apply Please go to our website for Next Level Mental Health Counseling & use the contact form to apply. Ask to be referred to Nicole Dobbins. Essential Clinical Responsibilities • Balance a clinical caseload of clients while prioritizing clinical administrative tasks Provide services to individuals, couples, families, and/or groups experiencing psychological distress including cognitive, behavioral, emotional, social, and multicultural issues to help them develop insight and awareness into themselves and their relationships, • Engage in psychotherapy with clients utilizing methods and techniques that are thought provoking, emotionally guiding, interactive and experiential, culturally sensitive, strengths based, motivational, and solution focused, • Assess and determine diagnoses, treatment plans and therapy goals aimed at prevention, wellness and recovery, • Facilitate new client intake process, maintain client files and documentation in compliance with state and federal standards, provide continuous treatment planning, and review progress to ensure quality and effective care, • Strategize client termination/graduation process including discharge planning and establish referrals for clients to other health professionals as well as to other resources (i.e., social services, academic and occupational services, support groups, and crisis and intervention partners), • Engage in weekly group supervision and bi-weekly individual supervision with our compassionate, skilled and experienced clinical supervisors, • Engage in career-long professional development and advocacy such as, reading professional literature, attending continuing education workshops, establishing connection with professional networks and consultants, and maintaining membership in professional organizations, • Design and implement a successful marketing and branding strategy through independent self-advertising as a way to build clinical caseload of clients, • Evidence being a team player and consideration of culture, diversity, equity, and inclusion in all processes, procedures and systems, • Frequent collaboration and communication with a multidisciplinary team (i.e., Therapists and Clinical Supervisors as well as the leadership team consisting of the Clinical Director, Senior Director of Business Operations & Strategy, Human Resources Manager, Client Relations Manager, and Practice Owner) Professional Qualifications • Master's degree in Mental Health Counseling, Social Work, or related fieldFOR LMHCs/LCSWs – valid and active licensure in New York State, • FOR STUDENTS/MHC-LPs - eligible for a New York State Limited Permit or Provisional License (i.e., MHC-LP, LMSW), • A solid knowledge base of psychology, therapy, and counseling as well as ethical and legal standards that inform practice (i.e., Code of Ethics, HIPAA), • Individual ability to manage a therapeutic framework that puts the needs of the client first (i.e., honest communication, confidentiality, responsiveness, scheduling, session conduct, collaborative treatment planning, respect for autonomy and beliefs, healthy boundaries, cultural sensitivity), • Demonstrate clinical skills including genuineness, empathy, compassion, emotional intelligence, active listening, good judgement, insight and decision making, critical thinking and problem-solving, and outstanding interpersonal proficiencies, • Awareness of self and others demonstrating multicultural competency and cultural humility through respect, sensitivity and openness, • Strong interpersonal, verbal and written skills, • Computer literacy of the internet, email communication, and systems related to the work (i.e., telehealth platforms, practice schedule management systems, electronic health record systems), • Passion for the mental health counseling field, and eagerness and excitement about continuous learning, discovering new endeavors, and being an engaged member of a team or multilingual abilities are a plus and are considered in determining pay/salary Workplace Benefits • Provide services to clients of your choice, • Design and implement your own schedule, • Competitive pay, and opportunity for fee for service increases and bonus incentivesRange: $60,000 - $160,000 (depending on performance, years in role, and licensure status), • Employee benefits like healthcare insurance, vision insurance, dental insurance, paid time off, sick time, 401k & pension, • Stipend for continued education, • Consideration of performance management, professional development and organizational growth (i.e., new hire onboarding and acclimation support, goal setting, performance reviews, pulse surveys, expanded career opportunities, succession planning, etc.), • Promotion of organizational wellness (i.e., work/life balance, prioritization of self-care, diversity, equity, & inclusion, employee appreciation & recognition, team member engagement, etc.), • Fruitful and helpful frequent supervision (i.e., weekly individual and group supervision, including peer support), • Exposure and collaboration with variety of experienced and specialized counseling professionals, • Opportunity to be trained and promoted to clinical supervisor, • Learn how to own and manage a successful private practice We are a mental health group counseling practice committed to inclusivity and equity, and seek people who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. We are interested in receiving applications from people who consider themselves as under-represented in their communities. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. How to Apply Please go to our website for Next Level Mental Health Counseling & use the contact form to apply. Ask to be referred to Nicole Dobbins.

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  • Licensed Psychologist
    Licensed Psychologist
    hace 1 mes
    Jornada completa
    South Beach, Staten Island

    South Beach Psychiatric Center’s (NYS-Office of Mental Health) Department of Psychology is seeking Licensed Psychologists who are willing to work at the outpatient clinic located in Bensonhurst Brooklyn. At the outpatient setting, psychologists serve as a Primary Therapist who provides therapy and case management services. Case load size is up to 55 individual cases and up to two psychoeducational or treatment groups. Psychologists at South Beach Psychiatric Center are a valued resource and there are additional opportunities for training, consultation, psychological testing, and specialized treatment. Licensed Psychologists can also participate in the psychology externship program as supervisors and/or didactic instructors. Shift/Schedule/Benefits: - Full Time (no remote) - Salaried position with paid time off, health insurance, and comprehensive retirement package - Tuition Reimbursement includes Post graduate courses or certificate programs - 10 Year Public Service Loan Forgiveness - Free Continuing Educational credit opportunities - License Reimbursement - Professional Development in Specialization - Day Shift (8:30am-4:30pm/8:30am-5:00pm) - Schedule is Monday-Friday with 1-2 late evening with adjusted schedule (max. 40 hours work week). Current Openings: Multiple positions available: Licensed Psychologist position (Doctorate Level -salary $140,000s) and an Associate Psychologist position (License Eligible Doctorate Level – salary high80s-low100s). Required Criteria: - Doctorate Degree in Clinical or Counseling Psychology - Eligible for New York State Psychologist License * Supervision for licensure is available - A completed internship/externship - Preferred (not required) Criteria: - New York State License or License eligible - Candidates on the civil service list - Candidates currently working for OMH - Previous experience working with adults in a clinical setting - Strong interpersonal and communication skills Bilingual - Spanish

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  • Front Desk Receptionist
    Front Desk Receptionist
    hace 1 mes
    Jornada completa
    Mineola

    Front Desk Receptionist – Spanish Clinic (Mineola Med) Position Type: Full-Time / Part-Time Location: Mineola, NY Reports To: Office Manager / Clinic Administrator Position Summary The Front Desk Receptionist is the first point of contact for patients at the Spanish Clinic at Mineola Med. This role is responsible for providing excellent customer service, performing administrative duties, and supporting clinical staff. Fluency in both Spanish and English is required to effectively communicate with a diverse patient population. Key Responsibilities Patient Interaction & Customer Service Greet patients warmly and professionally as they arrive. Check patients in and out, ensuring demographic information is accurate and updated. Provide assistance, directions, and general information in both English and Spanish. Answer phone calls, return messages, and schedule appointments. Handle patient inquiries and escalate clinical questions to appropriate staff. Administrative Duties Verify insurance information, eligibility, and documentation. Collect co-pays, outstanding balances, and process payments. Maintain organized patient records (electronic and paper). Prepare daily schedules, appointment lists, and reports. Ensure the front desk area is clean, organized, and welcoming. Coordination & Support Communicate effectively with medical assistants, providers, and office staff. Assist with pre-visit paperwork, consent forms, and referrals. Support workflow to ensure timely patient movement throughout the clinic. Follow HIPAA regulations and maintain patient confidentiality at all times. Required Qualifications Bilingual: Fluent in Spanish and English (spoken and written). High school diploma or equivalent; medical office experience preferred. Strong customer service and communication skills. Basic computer proficiency (EHR systems, scheduling software, email). Ability to multitask in a fast-paced medical environment. Professional, compassionate, and patient-focused demeanor. Preferred Qualifications Experience in a medical or healthcare front desk role. Knowledge of insurance plans (Medicaid, Medicare, commercial). Familiarity with EHR systems such as eClinicalWorks, Epic, or similar. Work Environment Outpatient clinic setting. Frequent interaction with patients and clinical staff. Requires ability to sit, stand, and perform administrative tasks for extended periods. Compensation & Benefits (Customize based on your offering) Competitive hourly wage Health, dental, vision insurance PTO and holidays Opportunities for training and advancement

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  • Front Desk Receptionist
    Front Desk Receptionist
    hace 2 meses
    Jornada completa
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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