General Liability Claims Director
18 days ago
Atlanta
Job DescriptionDescriptionAbout Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Claims Director at Reserv, you will be responsible for a team of Claims Professionals overseeing Commercial General Liability and Cyber claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in General Liability and Cyber claims. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of trucking claims, ideally with experience managing or handling large, complex claims portfolios. Who you are • Highly motivated and growth-oriented, • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts, • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics, • Passionate claims professional who cares about their team, the customer, and their experience, • Empathetic leader. You exercise empathy and patience towards everyone you interact with, • Sense of urgency - at all times. That does not mean working at all hours, • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems, • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts., • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture, • Anti-status quo. You don't just wish things were done differently, you action on it, • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process, • Manage a unit of General Liability and Cyber claims professionals at the management and desk level. ., • Be consistently dependable in achieving or exceeding goals and overcoming obstacles, • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery, • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement, • Align team with client and customer expectations of the claims process, • Serve as a resource for escalated claims, • Responsible for accuracy and adequacy of all aspects of claim reserving, • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements, • Foster a positive work environment, promote teamwork, and encourage professional growth and development, • Execute on performance management; attract, hire, retain and provide high level of training, • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues, • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives, • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigationRequirements, • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus, • 10+ years in insurance claims management experience in Commercial General Liability, • Minimum of 5 years of experience concentrated in commercial claims, ideally with:, • Third-party bodily injury, including catastrophic losses, • New York Labor Law, • Litigation experience, • Cyber, • 5+ years management experience with preference for experience managing in a remote environment, • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes, • Demonstrated commitment to quality, accuracy, and attention to detail, • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive informationBenefits, • Generous health-insurance package with nationwide coverage, vision, & dental, • 401(k) retirement plan with employer matching, • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!, • Generous family leave policy, • Work from anywhere to facilitate your work life balance, • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role, • Work toward reducing and eliminating all the administrative work from an adjuster role, • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!