General Manager
9 days ago
Fort Wayne
Job Description At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll shape communities, build lasting relationships, and grow your own career along the way. We're proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team. When you join GoldOller, you're not just finding a job. You're finding a place where you belong, a purpose you can believe in, and a company that invests in your future. Ready to make an impact? Apply today! Duties and Responsibilities • Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook, • Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc., • Prepare and monitor site budget, • Monitor expenses to ensure spending is within guidelines, • Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents, • Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner, • Maintain tenant files and related documentation regarding continuing eligibility and adjustments, • Maintain strong tenant relations:, • Check references and other information on resident applications through Management's approved credit and criminal investigative service, • Counsel residents who are not complying with the terms of the lease concerning delinquent payments, • Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, • Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate, • Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner, • Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation, • Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc., • Participate in hearings and appeals as needed, • Follow-up delinquent accounts and pursue collections in accordance with established procedures, • Complete Rental Agreements, • Make daily bank deposits, • Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits, • Send/Post all notices regarding compliance to rules and regulations when a violation occurs, • Issue purchase order numbers and track purchases from order through invoice, • Process invoices for correctness, accuracy, and proper coding, • Purchase office supplies and other administrative supplies for the property, • Maintain and reconcile the property’s petty cash fund, • Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community, • Complete and submit incident reports for all events that may involve injury or damage, • Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures., • Any other special projects as requested by the Regional Manager or corporate team General Property Maintenance: • Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate, • Oversee all work associated with the upkeep and maintenance of the grounds., • Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out., • Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs., • Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures., • Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards., • Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed., • Be available at all times either personally, or through other site personnel, for emergency calls., • Maintain community owned materials and tools in a neat and orderly manner at all times., • Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly. Supervising Personnel: • Participate in employment interviews and make hiring decisions as needed, • Hire, train, supervise, counsel and (sometimes) terminate site staff, • Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures, • Review time and leave reports for assigned staff, • Prepare and review performance appraisals and discuss with subordinates as appropriate., • Counsel employees regarding job performance and document in accordance with established procedures, • Discuss disciplinary action with Regional Manager prior to taking action Regions Portfolio Management: • Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed, • Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed, • Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed, • Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training, • Provide new hire orientations for employees e.g. acquisitions, • Assist in site inspections and evaluations within the portfolio, • Assist in approving invoices and managing regions property expenses and budgets on a weekly basis, • Use of personal vehicle, • Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management Skill Requirements: • Knowledge of personnel management and supervision, • Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc., • Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements, • Basic knowledge of building maintenance, fire prevention and liability reduction principles, • Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer, • Understand accounting theories, principles, and practices of the following:, • Accounting, • Budgeting, • Finance, • Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system, • Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements, • Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management, • Detail orientated, • Effective use of time management with the ability to work independently, • Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests Qualifications for this Position: • High school education or equivalent, • 3 yrs. experience in property management, real estate or related fields, • Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents, • Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment., • Valid driver's license Interested so far? Let me tell you a little bit about us…. Who we are: GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management. Perks and Benefits That We Offer… GoldOller believes in a healthy work life balance. Keeping our employees in mind, here is a list of a few benefits we offer: • 12 Paid Holidays, • Up to 2 weeks Paid Time Off in the first year of service (grows with tenure), • A Celebrate YOU Day (To use at your leisure, for any special occasion), • Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment), • Company Paid Health Reimbursement Account, • Paid Parental Leave, • Company Paid Life Insurance, • Company-Matched 401(k) Retirement Savings Plan, • All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers, • Company Paid Certifications and Licensing, • And so much more! Visit to learn more! Equal Opportunity Employer
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
Page 5