Senior Director of Behavioral Health
1 day ago
Fort Wayne
Job Description SENIOR DIRECTOR OF BEHAVIORAL HEALTH At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford while making a meaningful impact every day. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple: improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect. Under the direction of the Chief Operating Officer, the Senior Director of Behavioral Health provides leadership, vision, and inspiration in planning, directing, and evaluating departmental administrative support services including financial, fiscal, information systems, facilities, human resources, and contracts and grants management; establishes collaborative relationships with outside agencies to better service patients. The Senior Director of Behavioral Health will ensure that the program operates within the mission and philosophy of the organization to serve and facilitate the comprehensive medical and behavioral health needs of the families in our community. SUPERVISORY RESPONSIBILITIES -Actively participates in patient complaint procedures to resolve operational problems. -Ensures compliance with NH policies and procedures, Federal/State regulations (ex. OSHA), and other grant requirements. -Provides all new hires with proper training and orientation to the WIC Program. -Evaluates staff performance and recommends merit increases, promotions, and disciplinary actions. -Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals. -Plays a vital role in the success of NH employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc. -Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiency. • Prepares staff timecards for payroll processing. Monitors staff attendance, tardiness, and overtime trends., • Performs supervisory duties in accordance with the Managers Standards of Conduct and NH Mission Statement. ESSENTIAL DUTIES & RESPONSIBILITIES Under the general direction of the VP / Chief Operating Officer, the Behavioral Health Director performs a variety of complex, professional, analytical, and confidential behavioral health services. Duties include: • Formulating, implementing, and overseeing policies and procedures for operation of behavioral health department services., • Develops and implements quality protocols to improve the Behavioral Health program that will ensure that patients receive quality care of Behavioral Health care services, using peer review, medical record audits, grievances, and other appropriate mechanisms., • Creating a highly functioning work team environment, • Developing and providing clinical trainings and workshops to BH staff, • Fostering a trusting and professional environment, • Monitoring clinical staff fulfillment of duties and requirements pertaining to prospective fields., • Coordinating managed care services and referrals to outside agencies., • Building working relationships and referral networks with outside agencies, • Representing the BH department to outside stakeholders regarding Equity Health services; prepares and presents information regarding Equity Health service data., • In collaboration with the medical provider and care team, promotes healthy education on an individual or group basis to increase patient awareness of healthy behaviors., • Works as a team member with primary care staff in meeting the behavioral needs of our patients., • Facilitates the patient receiving other behavioral health services as needed such as inpatient, intensive outpatient, and psychiatric care., • Consults with multidisciplinary team to assure continuity of care between programs and comprehensiveness of health care plans., • Actively participates in client/patient complaint procedures to resolve operational problems., • Attending community and events to promote clinic services. Department Budget • Directing, overseeing, and coordinating data collection and management information systems to provide both financial and programmatic feedback for the improvement of both efficiency and effectiveness in achieving the mission of the BH department., • Expending administrative office funds to make purchases of assessment and therapeutic equipment required to perform duties., • Assisting the Director of Mission Advancement and CEO with grant application and fund development for BH services and social drivers of health programming. Participates in human resource activities for the Behavioral Health department, including: • Monitors credentialing and licensure., • Develop hiring standards of Behavioral Health clinicians and provides performance evaluations of BH staff and supervisors clinical capabilities., • Reviews performance concerns of Behavioral Health clinicians and creates corrective plans of action (motivates, coaches, counsels, and disciplines employees). Manages and collaborates with Behavioral Health clinician supervisors to development and assure quality of services provided: • Creates highly functional work team environment; mentors and trains managers; Develops criteria for work behavior and performance; evaluates work of subordinates; motivates coaches, counsels, and disciplines direct reports., • Participate in weekly or bi-weekly meetings with intern supervisors to provide. comprehensive oversight intern’s capabilities and services., • Prepares internal and external reports as needed to the CEO., • Is a member of the multidisciplinary, primary care team and communicates and interacts with all levels of staff and primary care providers., • Attend mandatory work trainings and meetings., • Attend webinars, workshops, training and/or meetings as requested., • Must be able to travel and work at all applicable locations., • Availability to work all operational hours as needed., • Other tasks and projects as assigned by supervisor. REQUIRED SKILLS / ABILITIES • Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities., • Internal / External Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Visionary Leadership: Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates., • Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results., • Delegation: Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results., • Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, systems, and services; Continually works to improve supervisory skills., • Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness., • Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity., • Strategic Thinking: Develops strategies to achieve departmental goals; Adapts strategy to changing conditions., • Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans., • Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. REQUIRED QUALIFICATIONS: Education / Training Master’s degree in social work, psychology, or related behavioral health field. Experience Five years of progressive behavioral health senior management experience required. Knowledge of professional and ethical standards and practices. Knowledge of managed care, utilization management, case management, and disease management. Track record of program and funding development including grants and contracts. Ambulatory, public health and / or FQHC experience preferred. Licensure/Certification Licensed Clinical Psychologist or PHD in related field, preferred. Physical Requirements Prolonged sitting; infrequent to occasional walking or standing. Eye-hand coordination and manual dexterity sufficient to operate office and other electronic equipment. Corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Ability to lift and carry items weighing up to 10 pounds. Ability to work under stressful conditions. Work Environment Normal medical office environment. Special projects may require irregular hours including evenings and weekends. OSHA Category III – Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment. Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation). If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
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