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  • Internal Care Coordinator (Bilingual Chinese)
    Internal Care Coordinator (Bilingual Chinese)
    hace 6 días
    $22–$25 por hora
    Jornada completa
    Flushing, Queens

    COMPANY OVERVIEW TEAM NY coordinates the delivery of home care services to Chinese-American patients in New York City and Long Island through a network of three Licensed Home Care Service Agencies (LHCSAs): ABI Healthcare, ATD Home Health Agency, and Life Improvement Homecare. TEAM NY is the largest and longest-standing company in this space! We are looking for mission-driven contributors who want to be part of something that matters. ROLE SUMMARY ABI, Life, and ATD are looking for a passionate, organized, and resourceful Care Coordinator to support our agency. This role is at the heart of our operations and serves as a primary point of contact for patients, families, and caregivers. You will manage and engage directly with a dedicated portfolio of patients and take ownership of keeping their home care services running smoothly. A major part of the role is finding and matching caregivers with patients, maintaining coverage when schedules change, and solving staffing challenges as they arise. This role is ideal for someone who enjoys helping people, building relationships, and finding solutions in a fast-paced environment. WHAT YOU’LL DO • Coordinate & Staff Care: Manage your patient caseload, identify and match caregivers based on patient needs and preferences, and find replacement coverage when caregivers call out or cases need to be re-staffed., • Manage Cases & Schedules: Coordinate new case starts, authorizations, caregiver onboarding needs, schedules, and ongoing case changes while maintaining accurate information in our database and internal trackers., • Own Patient Relationships & Deliver Great Service: Serve as a primary contact for patients, families, and caregivers, conduct regular check-ins, respond to concerns, and proactively support patient satisfaction and retention., • Solve Problems: Navigate staffing shortages, schedule changes, caregiver availability, patient preferences, and other day-to-day challenges to maintain continuity of care., • Drive Collaboration: Work with insurance plans and internal HR, Clinical, Compliance, and management teams to address patient needs, service changes, complaints, and other case-related issues., • Ensure Compliance: Protect and maintain data integrity. Monitor caregiver punches and EVV performance, provide first-line support when needed, and escalate issues to Compliance specialists when appropriate. WHAT YOU’LL BRING • Customer service, coordination, scheduling, staffing, or similar experience; home care experience is a plus., • High school diploma or GED required., • English + Mandarin and/or Cantonese required; additional Chinese dialects preferred., • Strong problem-solving skills and persistence when facing difficult challenges., • Excellent communication, relationship-building, organization, and multitasking skills., • Comfort using computers and quickly learning new systems and tools., • Deep respect and understanding of the communities we serve. WHY JOIN TEAM NY • Growth: Be at New York’s fastest growing agency and part of a National Network., • Impact: Help seniors receive reliable, consistent care in their homes., • Community: Work with a close-knit team that values empathy, respect, dignity, and friendship. Pay: $22.00 - $25.00 per hour Benefits: • 401(k), • Health insurance, • Paid time off Language: • Chinese (Required), • English (Preferred) Ability to Commute: • Flushing, NY 11354 (Required) Work Location: In person

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  • Customer Support & Administrative Support Specialist
    Customer Support & Administrative Support Specialist
    hace 13 días
    $23–$25 por hora
    Jornada completa
    Manhattan, New York

    Starting Pay: $23.00/Hour (after completing training) Paid Training: $20.00/Hour (for the first 30 days) Occasional Commissions: $50-100/Per Deal *ABOUT THE OPPORTUNITY* We are a nationwide automobile dealership and auto-transportation organization headquartered at The Trump Building, 40 Wall Street, Manhattan, directly owning and controlling 60+ automotive dealership and transportation businesses across the United States. We are seeking a dependable, organized, detail-oriented Administrative Support Specialist to assist with motor vehicle titles, dealership documentation, customer communications, recordkeeping, and daily office operations. This is an opportunity to work directly with senior management, learn multiple business functions, assume meaningful responsibilities, and potentially advance into supervisory or management positions. Prior Motor Vehicle Title Clerk or Dealership Back-end Experience Is Preferred. We provide structured, hands-on training in our company systems, procedures, and administrative operations. *COMPENSATION & SCHEDULE* • First 30 Days: Paid introductory training at $20.00/hour., • After Training: $23.00/hour upon successful completion of the training period., • Long-Term Growth: Potential increases to $25–$30/hour after approximately 1 year, depending on performance, proficiency, responsibilities, and management approval., • Schedule: Full-time. The office operates Monday–Friday; some Saturday work may be scheduled based on business needs. No Sunday work., • Work Location: In person at 40 Wall Street, Manhattan, NYC., • Additional Perks: Potential transportation/commuting assistance, company vehicle privileges, and other benefits subject to eligibility and company approval. *PRIMARY RESPONSIBILITIES* Motor Vehicle Titles & Dealership Operations • Process and track motor vehicle titles, registration-related paperwork, and dealership documents., • Review transactions for completeness, accuracy, and missing information., • Coordinate paperwork with dealerships, transportation departments, vendors, and customers., • Maintain accurate records and follow up on pending documentation. Administrative & Executive Support • Perform data entry, filing, scanning, correspondence, and document management., • Maintain databases, spreadsheets, customer records, and internal reports., • Track assignments, deadlines, appointments, and departmental requests., • Assist executives and managers with scheduling, reports, projects, and follow-ups., • Support basic bookkeeping, invoices, and accounting-related documentation., • Coordinate information between departments to maintain efficient operations. Customer Service & Communication • Answer incoming calls professionally, screen inquiries, and direct callers appropriately., • Log, process, and follow up on customer requests., • Provide accurate information using approved company procedures., • Coordinate resolutions with the appropriate departments., • Maintain confidentiality, professionalism, and excellent customer service. *FIRST 30 DAYS — PAID TRAINING* Your first 30 days are a structured, paid training period at $20/hour, designed to develop proficiency in company procedures, documentation, communication, and administrative operations. Training includes: • Motor vehicle titles, dealership paperwork, and processing procedures., • Customer call handling, request tracking, and follow-up., • Data entry, document accuracy, filing, and recordkeeping., • Microsoft Office, databases, electronic signatures, and company software., • Scheduling, reporting, basic bookkeeping, and office workflows., • Confidentiality, professional communication, and departmental coordination. Employees must listen attentively, take detailed notes, study procedures, retain information, ask questions, accept coaching, and demonstrate measurable improvement. Responsibilities increase as management confirms readiness and proficiency. *MANDATORY KNOWLEDGE ASSESSMENTS — 70% MINIMUM* To ensure employees understand their duties, periodic quizzes, practical exercises, and performance evaluations are required during training and throughout employment. Employees must maintain a minimum 70% average across company knowledge assessments covering: • Motor vehicle titles, dealership paperwork, and processing requirements., • Administrative procedures, office workflows, and company policies., • Customer service, telephone etiquette, and request handling., • Data entry accuracy, databases, documentation, and recordkeeping., • Microsoft Office, document management, and internal software., • Scheduling, reporting, bookkeeping basics, and task prioritization., • Confidentiality, judgment, and interdepartmental coordination. Practical proficiency is equally important. Management may review completed assignments, paperwork accuracy, customer communications, timeliness, and compliance with procedures. Maintaining the 70% assessment average, making satisfactory learning progress, applying training correctly, and performing duties accurately are conditions of continued employment. Failure to meet these standards may result in termination. Training, coaching, and evaluations continue beyond the introductory period. *REQUIRED QUALIFICATIONS* • At least 18 years old with a high school diploma or equivalent., • Ability to commute reliably to 40 Wall Street, Manhattan., • Availability for full-time work, including occasional scheduled Saturdays., • Excellent organization, attention to detail, and accuracy., • Strong verbal/written communication and professional telephone manner., • Ability to prioritize tasks, multitask, and meet deadlines., • Reliability, punctuality, patience, discretion, and sound judgment., • Basic computer proficiency and willingness to learn company software., • Ability to work independently and collaboratively with management and colleagues., • Willingness to study, accept coaching, complete assessments, maintain the 70% minimum average, and demonstrate continuous improvement. *PREFERRED EXPERIENCE & SKILLS* Prior Motor Vehicle Title Clerk or Automotive Dealership Back-end Experience preferred; but not required. Additional valuable experience includes administrative assistance, dealership office operations, executive support, customer service, document processing, bookkeeping, or office coordination. Familiarity with Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat/PDF tools, DocuSign, cloud storage, scheduling software, and business databases is advantageous. We value organized, dependable individuals who learn quickly, communicate professionally, protect confidential information, and take ownership of their responsibilities. *CAREER DEVELOPMENT & ADVANCEMENT* This role provides direct exposure to senior executives and the operations of a nationwide automotive organization. Strong performers may assume increasing responsibility for documentation, office workflows, reporting, employee training, departmental coordination, and administrative oversight. Potential Advancement: Senior Administrative Specialist, Executive Assistant, Administrative Coordinator, Office Supervisor, Office Manager, Operations Coordinator, or Departmental Management. Promotions and compensation increases depend on demonstrated proficiency, sustained performance, business needs, and management approval. *HOW TO APPLY* A brief introduction describing your relevant experience, organizational strengths, computer skills, and interest in long-term career development is encouraged. Before Applying: Please consider the mandatory Manhattan office attendance, potential Saturday scheduling, initial 30-day paid training at $20/hour, subsequent $23/hour rate, ongoing evaluations, and required 70% minimum knowledge-assessment average. We seek dependable professionals committed to accuracy, accountability, continuous learning, and long-term growth. Job Type: Full-Time, In Person Location: The Trump Building, 40 Wall Street, Manhattan, NYC Training Pay: $20.00/Hour — First 30 Days Regular Pay: $23.00/Hour After Training Occasional Commissions: $50-100/Per Deal Schedule: Monday–Friday, Occasional Saturdays, No Sundays

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  • Educational Specialist
    Educational Specialist
    hace 2 meses
    Jornada completa
    Manhattan, New York

    Pay: From $45,000.00 per year Job description: Overview RENA Family Childcare Network is seeking a dedicated and experienced Early Childhood Education Coach to support Family Child Care (FCC) providers serving infants, toddlers, and 3K students. The ideal candidate will provide instructional coaching, curriculum support, compliance guidance, and family engagement services to ensure high-quality early childhood programming. Responsibilities • Conduct coaching visits to affiliated Family Child Care providers at least twice per month, with each visit lasting a minimum of 90 minutes., • Support the planning and implementation of an evidence-based curriculum within mixed-age, home-based learning environments., • Provide individualized guidance on instructional practices, lesson planning, and classroom management strategies., • Promote responsive teaching practices that support children’s social-emotional development and positive behavior., • Provide support in family engagement strategies to strengthen partnerships between providers and families., • Offer guidance related to mental health awareness, inclusive practices, and supporting the diverse needs of all children., • Assist providers in strengthening overall program quality, compliance, and child outcomes. Required Qualifications • Minimum of a Bachelor’s Degree in Early Childhood Education, Infant/Toddler Studies, or a closely related field., • Demonstrated early childhood teaching experience (Birth–5), preferably in center-based or family child care settings. Benefits: • Dental insurance, • Health insurance, • Paid time off, • Retirement plan, • Vision insurance Work Location: In person

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