Field Service Technician
4 days ago
Kansas City
Job Description We’re looking for a dependable Field Service Technician to support water purification operations across multiple customer sites. This role is responsible for maintaining equipment performance, ensuring water quality standards, and delivering responsive on-site technical service in a fast-paced industrial environment. What You’ll Bring • Strong mechanical and technical aptitude with the ability to troubleshoot pumps, filtration systems, and control equipment in the field, • Self-directed work style with the ability to manage time, travel, and priorities across multiple active job sites, • Clear communication skills to interact with customers, explain system performance, and document service activity, • Detail-oriented mindset with a focus on safety, compliance, and accurate reporting of test results and system conditions What You’ll Do • Travel up to 75% to customer sites to maintain and service water purification systems, • Perform routine and corrective maintenance on pumps, filtration units, membranes, and chemical feed systems, • Conduct water quality testing using monitoring equipment to ensure compliance with established standards, • Calibrate and maintain testing and monitoring instruments for accurate performance, • Troubleshoot system issues and implement corrective actions to restore proper operation, • Assemble and maintain hoses, piping systems, and related components at project sites, • Handle, transfer, and manage chemical inventory including drums and treatment solutions, • Perform filter backwashing, media replacement, and membrane cleaning or replacement, • Collect, label, and ship water samples to designated laboratories for analysis, • Maintain daily logs tracking system performance, test results, and maintenance activities, • Complete PC-based service reports detailing site conditions, deficiencies, and corrective actions, • Work with PLC controls and assist with repairs to instrumentation and control panels, • Serve as a technical liaison to customers, providing recommendations and ensuring satisfaction, • Maintain inventory of spare parts, reagents, and sampling supplies for ongoing operations, • Support multiple locations as needed and assist at regeneration facilities when required, • Communicate regularly with the Regional Field Service Manager regarding site status and needs, • Track and submit mileage, travel, and expense reports accurately and on time What You’ll Need • High school diploma or equivalent; technical training or related experience in water treatment or industrial maintenance preferred, • Experience working with mechanical systems, pumps, filtration equipment, or chemical treatment processes, • Valid driver’s license with the ability to travel frequently, including overnight stays as needed, • Basic computer skills for reporting, data entry, and communication, • Ability to work overtime, weekends, and holidays based on project demands, • Ability to lift and carry 50–75 pounds regularly and handle chemical containers safely, • Ability to stand, walk, bend, kneel, and perform repetitive physical tasks for 8–12 hour shifts, • Comfortable working outdoors in varying weather conditions and industrial environments with noise, chemicals, and required PPE, • Ability to climb ladders, work at heights, and enter confined spaces when necessary, • Must be able to safely operate tools, equipment, and vehicles across multiple job sites Benefits and Perks • Competitive pay and career growth opportunities, • Medical, dental, and vision coverage, • 401(k) with company match, • Time off and floating holidays, • Volunteer Time Off (VTO) to give back to your community, • Employee referral bonus program, • Wellness benefits that support your overall health and well-being, • Opportunities for training and professional development, • Supportive and collaborative team environment, • Stable company with long-term career opportunities Who Thrives Here Individuals who value meaningful work and enjoy being part of a supportive, team-oriented environment take initiative, communicate clearly, and continuously look for ways to improve processes and service, while understanding that great results come from collaboration, accountability, and a shared commitment to doing things the right way. You’ll fit right in if you are: • Motivated by purpose and service, • Reliable and committed to quality work, • A strong communicator and team player, • Curious and open to learning new things, • Solution-oriented and proactive, • Someone who values respect, teamwork, and professionalism We believe great workplaces are built on trust, collaboration, and a commitment to continuous improvement.