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This is a full-time position located in the Events Department at The Guest House at Graceland reporting to the Director of Events with variable/flexible working hours to include weekends, holidays, and evenings as required. Eligible to enroll in benefits after 60-day introductory period. This is a promotional opportunity and is an internal/external recruitment. Job Description: This key leadership position is responsible for the overall success of the banquet business encompassing Banquet Leadership, Servers/Bartenders, and Set-up Team campus wide including: The Guest House at Graceland, Graceland, and Elvis Presley Memphis. Responsible for the successful execution of upwards of 600 groups, conventions, and special events per year for over 80,000 square feet of Convention/Event Space as well as possible off-site catered events. Manages both internal and external relationships daily. KEY RESPONSIBILITIES: • Maximizing Operating Income and Profitability, • Maximize operating income by managing department expenses and continuously looking for ways to increase revenue while increasing expense savings. Assists with the development, implementation and monitoring of the budget, annual forecast; capital budget; expense control; incremental revenue tracking and ensuring that all revenue is accounted for., • Driving Customer Satisfaction, • Consistently review/measure customer service through customer contact and surveys. Continue to drive high customer satisfaction through constant monitoring of product and service to ensure that customer expectations are being met or exceeded. Manage customer relationships on daily basis during execution of event., • Manage and Drive Employee Satisfaction, • Drive employee satisfaction through open communication to entire team to be sure that all employees are working toward common goals and team members understand how their rolls impact the entire team. Ensures that continuous development, training, and coaching practices are occurring. Serves as a dynamic, positive leader while fostering teamwork, employee morale and motivation. ESSENTIAL FUNCTIONS: • Coordinates and directs the daily activities of all managers and direct reports for the Banquet Operations Team. •Responsible for hiring, orientation, training, succession planning and job performance assessment for all direct reports. •Establishes criteria and measurement of individual and team goals., • Provides overall direction of the Banquet Operations Team including planning, organizing, execution and evaluation of all banquet functions., • Instrumental in designing, planning and set up of space with knowledge of latest trends in space layout and buffet/station designs., • Makes suggestions on how to make the Banquet/Catering Departments more competitive by upgrading services and/or equipment and non-traditional use of space., • Work hand in hand with Catering & Convention Services and support departments to ensure that quality of product and level of service is acceptable and meeting customer needs., • Makes frequent inspections to maintain proper standards of storing, handling, and maintenance of equipment; ensures that all function areas are kept clean and in proper condition to provide a safe working environment for employees., • Maintains established policies and procedures to ensure accurate and timely handling of both the billing and distribution of gratuity of all functions, works closely with Accounting to ensure compliance with all established procedures., • Acts as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value., • Conducts weekly and/or monthly departmental meetings with all team members to assess individual needs and concerns to promote a clear and functional line of communication as well as disseminate group, hotel, and corporate information., • Demonstrates excellent leadership and facilitator skills in conflict resolution and problem solving between different points of views., • Understanding HR policies and following proper processes regarding these policies., • Participates in meetings and on committees, including but not limited to Department Head, Menu Review, Quality, Pre, and Post Convention Meetings. Occasional participation in operating department, CVB and sales meetings. Knowledge, Skills & Ability Requirements • A degree in hospitality or business management is an asset but not required., • Must have a minimum of 5+ years of management in banquet industry within large venues, • Excellent communication and guest relation skills, • The ability to work well with a large group of people in a team environment, • Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, • Must maintain composure and objectivity under pressure, • Must have strong planning and organization skills and be detailed oriented, • Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests, • Must be able to multi-task, have strong organizational & decision-making skills, • Must have or be able to obtain proper certification in Food Handling and Alcohol Beverage Service PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time. SPECIAL CONDITIONS: Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration. APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. We are an equal opportunity employer. Must be able to pass a background check and pre-employment drug test. This position will remain open until filled.

Job DescriptionTeam Leader Job Summary The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management. Essential Responsibilities • Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget., • Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies., • Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen., • Train and counsel hourly team members who work during Team Leader’s shift., • Guarantee highest level of hospitality and service to all guests at all times., • Coach hourly team members during their shift as needed., • Ensure compliance with all personnel records, team member schedules and reports., • Prepare and maintain administrative and financial records as directed by the General Manager., • Ensure specials, promotions, and marketing plans are presented according to company procedures during shift., • Ensure that hours of operation for the restaurant are maintained during their shift., • Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift., • Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean., • Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations. Required Knowledge, Skills and Abilities • Ability to work in a fast-paced environment, • Ability to clearly and professionally communicate with team members and guests, • Ability to multitask, • Excellent attendance and punctuality; reliability, • Reliable transportation to and from work, • Successfully complete formal Shift Leader classes provided by the Corporate Training Department Education and Experience • Restaurant experience highly preferred Physical Demands • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday, • Must be able to work and perform all duties at any station in the kitchen or service area Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

Job Description GENERAL PURPOSE OF JOB: The Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assisting the General Manager in recruiting, interviewing, hiring, training, disciplining, and terminating, • Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits, • Ensuring that cashier personnel adhere to correct cash handling procedures, • Ensure cashier personnel are meeting the minimum selling standards set forth by K1 Speed, • Monitor inventory, supporting the General Manager each month to complete an accurate account of the items on hand, • Ensuring that track personnel run races safely, efficiently and professionally, • Ensuring that mechanic personnel maintain our karts in peak working condition, • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service, • Corresponding with and providing regular reports to corporate office personnel, • Maintaining the highest standard of facility appearance, • Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed., • Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard, • Ensures that their location has the proper staffing level to maximize the employee and guest experience., • Over sees weekly inventories of each location per company standards., • Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards., • Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards., • Ensures their location is consistently following the guidelines for private party events and catering including: food service and quality standards, greet procedures, POS and payout procedures, set up and décor standards, party rental and supply storage and rebooking all repeatable parties., • Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions., • Works with their team to promote a positive social media response., • Works with their team to ensure that each employee understands the importance of treating guests the K1-Way so the guests continue to return, providing an exceptional guest experience., • Responds to customer service needs to provide the highest standards of service within 24hours., • Maintains great relationships with all vendors and notifies the General Manager of any vendor issue, • Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents., • Represents the K1 image at all company and community events (local businesses, organizations and media)., • Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs., • Practice the K1 Speed open door policy at all times., • Ensures their Team is developing employees for promotional opportunities. SKILLS AND ABILITIES: Job Knowledge – Able to learn new skills and maintain up-to-date job-related information. Applies technical and procedural know-how to get the job done; understands job duties and responsibilities. Initiative – Takes initiative versus waiting for direction. Results and goal oriented. Desires to excel on the job. Demonstrates self-confidence and positive attitude. Professionalism – Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor and uses humor appropriately. Embraces, communicates, and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs. Planning and Organizing – Develops realistic plans, setting reasonable completing times. Effectively uses time and resources. Prioritizes duties in a manner consistent with organizational objectives and emergencies. Team Work/Cooperation – Successfully works with others to achieve desired results. Helps prevent/resolve conflicts. Develops positive working relationship with all people. Promotes mutual respect. Being pleasant with others on the job and displaying a good-natured cooperative attitude to bring teams of people together. Is flexible/open minded. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overcomes obstacles. Helps team solve problems. Productivity – Takes on additional responsibilities as needed. Manages priorities. Develops and follows work procedures. Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making. The ability to accept criticism and stay calm under pressure. Communication – Communicating in a professional and empathetic way so employees understand what is expected of them. Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Paying attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Customer Orientation – Listens, identifies, and responds, quickly and effectively to internal and external customers’ needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction. Work Quality – Demonstrates accuracy, thoroughness, and attention to detail. Decision Making – Take calculated risks, make timely/responsive decisions. Modifies decisions based on new information, and takes ownership of the outcomes of each decision made. Adaptability/Flexibility – Demonstrates judgment and willingness to make exceptions. Initiates or accepts changes in the process, while maintaining focus on the task/issue. Transitions effectively between multiple tasks on priorities. Meeting the needs of each customer without compromising the brand/business. EDUCATION and/or EXPERIENCE: Must be 21 years of age. High school diploma Associates in Business or related field preferred. Must have 3 years of Food and Beverage experience, current ServSafe Manager Certificate is a plus. Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality. PHYSICAL DEMANDS: This position requires that weight be lifted, pushed, pulled, safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation. WORK ENVIRONMENT: The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements. SUPERVISORY RESPONSIBILITIES: Responsible for managing salaried and hourly employees.

Job DescriptionWe are partnering with a large, multi-unit consumer business seeking a Manager, FP&A (Business Analytics) to lead budgeting, forecasting, and performance analysis while driving stronger profitability, accountability, and operational decision-making. This high-visibility role partners directly with executive leadership to improve planning accuracy, financial performance, and business insights across a complex operating environment.Key Responsibilities • Lead annual budgeting, forecasting, and reforecasting processes, • Develop financial models and actionable performance analysis, • Deliver variance analysis and strategic business insights, • Support pricing, profitability, labor, and cost optimization initiatives, • Identify operational risks, inefficiencies, and margin improvement opportunities, • Enhance BI tools, reporting capabilities, and analytics infrastructure, • Lead a small team while influencing corporate and field leadershipWhat We’re Looking For, • 7+ years in FP&A, business analytics, or strategic finance, • Strong budgeting, forecasting, and financial modeling expertise, • Experience in multi-unit, high-volume industries (restaurant, retail, hospitality, CPG, etc.), • Advanced Excel; Power BI/Tableau preferred, • Strong leadership, communication, and business partnership skills, • Hands-on, high-urgency mindset with ability to drive resultsWhy This Role?, • Direct executive exposure, • Opportunity to elevate enterprise-wide planning and analytics, • Significant influence on profitability and operational performance, • Strong long-term growth potential

Job Description Sales Associate – Lincoln of Memphis Lincoln of Memphis, a premier family-operated dealership, is seeking a highly motivated, results-driven Automotive Sales Associate to join our team in Memphis, Tennessee. This is the only Lincoln dealership in the Memphis market. The product line is strong, and it keeps getting better. We offer a sophisticated work environment where professional dedication is directly reflected in financial compensation. At Lincoln of Memphis, we are committed to the professional development of our staff. We provide comprehensive management support and industry-leading training to ensure your long-term success and career advancement within our growing organization. Professional Benefits Exceptional Earning Potential: Top-tier performers exceed $125,000 annually. Guaranteed Training Compensation: A 30-day training salary is provided for candidates new to the automotive sector. Comprehensive Insurance: Medical, dental, vision, and life insurance options, including a Health Savings Account (HSA). Financial Security: 401(k) retirement plan with a competitive company match. Work-Life Balance: Generous paid vacation policy and a professional, supportive corporate culture. Primary Responsibilities Product Expertise: Maintain an in-depth knowledge of current Lincoln inventory and emerging automotive technologies. Client Consultation: Utilize active listening to identify client needs and recommend appropriate vehicle solutions. Product Demonstration: Conduct professional vehicle presentations and test drives to highlight key features and performance. Sales Life Cycle Management: Facilitate the sales process from initial greeting through closing, including price presentation and financing coordination. Relationship Management: Execute diligent post-sale follow-ups to ensure client satisfaction and cultivate a robust referral network. Business Development: Proactively prospect for new clientele and maintain a high level of professional initiative. Candidate Qualifications Performance-Driven: A goal-oriented mindset with a documented history of professional achievement. Communication Excellence: Superior interpersonal and communication skills tailored for a premium retail environment. Experience: Previous sales experience is preferred; however, individuals with a strong hospitality or customer service background are encouraged to apply. Professional Standards: Maintain a professional appearance and a punctual, self-motivated work ethic. Requirements: High School Diploma (or equivalent), a valid driver’s license, and a driving record in good standing. Lincoln of Memphis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionLuxury Sales Associate – Acura of Memphis Acura of Memphis, a premier family-operated dealership, is currently seeking a highly motivated and results-driven Automotive Sales Associate to join our team in Memphis, Tennessee. We offer a sophisticated work environment where professional dedication is directly reflected in financial compensation. At Acura of Memphis, we are committed to the professional development of our staff. We provide comprehensive management support and industry-leading training to ensure your long-term success and career advancement within our growing organization. Professional Benefits Exceptional Earning Potential: Top-tier performers exceed $125,000 annually. Guaranteed Training Compensation: A 30-day training salary is provided for candidates new to the automotive sector. Comprehensive Insurance: Medical, dental, vision, and life insurance options, including a Health Savings Account (HSA). Financial Security: 401(k) retirement plan with a competitive company match. Work-Life Balance: Generous paid vacation policy and a professional, supportive corporate culture. Primary Responsibilities Product Expertise: Maintain an in-depth knowledge of current Acura inventory and emerging automotive technologies. Client Consultation: Utilize active listening to identify client needs and recommend appropriate vehicle solutions. Product Demonstration: Conduct professional vehicle presentations and test drives to highlight key features and performance. Sales Lifecycle Management: Facilitate the sales process from initial greeting through closing, including price presentation and financing coordination. Relationship Management: Execute diligent post-sale follow-ups to ensure client satisfaction and cultivate a robust referral network. Business Development: Proactively prospect for new clientele and maintain a high level of professional initiative. Candidate Qualifications Performance-Driven: A goal-oriented mindset with a documented history of professional achievement. Communication Excellence: Superior interpersonal and communication skills tailored for a premium retail environment. Experience: Previous sales experience is preferred; however, individuals with a strong hospitality or customer service background are encouraged to apply. Professional Standards: Maintain a professional appearance and a punctual, self-motivated work ethic. Requirements: High School Diploma (or equivalent), a valid driver’s license, and a driving record in good standing. Acura of Memphis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description GENERAL PURPOSE OF JOB: The General Manager is responsible for ensuring that the center is run according to the required K1 standards. The General Manager also holds their Salaried and Hourly Staff accountable along with developing them to the next levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Staffing duties including: recruiting, interviewing, hiring, training, disciplining, and terminating, • Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state), • Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits, • Ensure State Health inspection guidelines are completed, and in compliance with state regulations, • Ensure all State and Federal Permits and Licenses for the facility are up to date and in compliance, • Ensure Alcohol ordinance for your state is followed, to include retention of staff permits in accordance with State and Federal regulations., • Complete monthly retention of all work-related documentation, • Provide Corporate with all company invoices, to include all vendors, • Ensuring that cashier personnel adhere to correct cash handling procedures and sell effectively, • Ensuring that track personnel run races safely, efficiently and professionally, • Complete Manager Objectives each day as required in the companies Intranet, • Ensuring that mechanic personnel maintain our karts in peak working condition, • Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service, • Corresponding with and providing regular reports to corporate office personnel, • Expanding the marketing and promotional presence of K1 Speed, • Maintaining the effective operational feasibility of the center, • Maintaining the highest standard of facility appearance, • Oversees the day- to-day operations within the policies and guidelines set forth by K1 Speed., • Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard, • Ensures that their location has the proper staffing level to maximize the employee and guest experience., • Over sees weekly inventories of each location per company standards., • Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards., • Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards., • Ensures their location is consistently following the guidelines for private party events, • Provide timely information to sales team and Director or sales in-order to help book parties., • Understands and makes sure that each management team member follows all cash handling procedures including safe maintenance, deposits and all banking functions., • Responds to customer service needs to provide the highest standards of service within 24hours., • Executes weekly and monthly Marketing promotions to build the brand and generate revenue., • Works with their Team to review scheduling and effectiveness of all Marketing promotional hours and outings SKILLS AND ABILITIES: • Job Knowledge – Able to learn new skills and maintain up-to-date job-related information. Applies technical and procedural know-how to get the job done; understands job duties and responsibilities., • Initiative – Takes initiative versus waiting for direction. Results and goal oriented. Desires to excel on the job. Demonstrates self-confidence and positive attitude., • Professionalism – Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor and uses humor appropriately. Embraces, communicates, and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs., • Planning and Organizing – Develops realistic plans, setting reasonable completing times. Effectively uses time and resources. Prioritizes duties in a manner consistent with organizational objectives and emergencies., • Team Work/Cooperation – Successfully works with others to achieve desired results. Helps prevent/resolve conflicts. Develops positive working relationship with all people. Promotes mutual respect. Being pleasant with others on the job and displaying a good-natured cooperative attitude to bring teams of people together. Is flexible/open minded., • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Overcomes obstacles. Helps team solve problems., • Productivity – Takes on additional responsibilities as needed. Manages priorities. Develops and follows work procedures., • Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making. The ability to accept criticism and stay calm under pressure., • Communication – Communicating in a professional and empathetic way so employees understand what is expected of them. Effectively conveys and receives ideas, information and directions. Demonstrates good verbal and written communication. Paying attention to what people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, • Customer Orientation – Listens, identifies, and responds, quickly and effectively to internal and external customers’ needs and sets work activities accordingly. Goes beyond what is expected and follows up to ensure customer satisfaction., • Work Quality – Demonstrates accuracy, thoroughness, and attention to detail., • Decision Making – Take calculated risks, make timely/responsive decisions. Modifies decisions based on new information, and takes ownership of the outcomes of each decision made., • Adaptability/Flexibility – Demonstrates judgment and willingness to make exceptions. Initiates or accepts changes in the process, while maintaining focus on the task/issue. Transitions effectively between multiple tasks on priorities. Meeting the needs of each customer without compromising the brand/business. EDUCATION and/or EXPERIENCE: High school diploma required Associates in Business or Hospitality preferred. Must be at least 21 years of age. Must have 5 plus years of Food and Beverage experience unless internal candidate Must have 7 years previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality. PHYSICAL DEMANDS: This position requires that weight be lifted, pushed, pulled, safely for extended periods of time. Must be able to lift up to 100lbs with reasonable accommodation. WORK ENVIRONMENT: The work environment for this job typically has a high level of noise. The work will be performed predominantly indoors, however, things such as marketing events can be exposed to the outdoor elements. SUPERVISORY RESPONSIBILITIES: Responsible for managing several salaried and hourly employees. EQUAL OPPORTUNITY STATEMENT: K1 Speed is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. K1 Speed does not unlawfully discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, denial of medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. K1 Speed prohibits harassment of any individual on any of the bases listed above.

Job DescriptionDescription: JOB SUMMARY The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the hotel. QUALIFICATION STANDARDS Education & Experience: • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing., • Must have valid driver's license for the applicable state. Physical requirements: • Long hours sometimes required. Typically a 50 hour work week., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Mental requirements: • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements: DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality dress code and wearing a name tag when working (per brand standards)., • Comply with and ensure adherence to Avion Hospitality’s standards and regulations to encourage safe and efficient hotel operations., • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid, • In conjunction with the Director of Sales, conduct a daily ATOM meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls., • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis., • Tour the operating departments daily, making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Avion Hospitality’s standards, and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Avion Hospitality’s standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Participate in required M.O.D. coverage as scheduled., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Avion Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to Avion Hospitality standards., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees., • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to Avion Hospitality S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Avion Hospitality S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure that all employees receive fair and equitable treatment according to Avion Hospitality S.O.P.'s. Marginal: • Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit., • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property. I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.

Job Description The Regional Director of Operations (RDO) is responsible for the successful and profitable operation of multiple hotels within a designated region. This role requires a strategic and hands-on approach to maximize guest satisfaction, drive revenue growth, and ensure operational excellence across all assigned properties. We uphold a people-first culture where relationships come before business, and intentional culture powers performance. Our mission—to raise the bar on what Relationships, Reputation, and Returns mean in hospitality—drives everything we do. By combining proven systems, talent development, and a culture rooted in genuine connection and ownership results, our company fosters an environment where team members are empowered to grow and deliver exceptional outcomes. Compensation: $85,000 - $95,000 yearly Responsibilities: • Provide timely performance reports, financial updates, and operational insights to stakeholders, including owners and corporate leadership., • Promote a customer-focused culture by delivering outstanding guest experiences, conducting regular guest satisfaction surveys and utilizing feedback to continually improve service and experience., • Conduct property inspections, enforce regulatory and franchise compliance, and address concerns to uphold brand standards., • Recruit, train, and mentor a high-performing team while cultivating a positive, inclusive, and goal-oriented work environment., • Manage all daily hotel operational areas, including housekeeping, maintenance, front desk, and F&B to ensure smooth and efficient execution. Qualifications: • Bachelor's degree (B.A.), three to five years related experience and/or training, or equivalent combination of education and experience., • Proficient in budgeting, forecasting, and financial reporting, with the ability to evaluate performance and pinpoint areas for improvement., • Strong verbal and written communication skills, with the ability to lead meetings and present effectively to stakeholders at all levels., • Ability to thrive in a fast-paced environment and manage changing business needs with frequent overnight travel, as such, should be available by phone 24 hours a day, 7 days a week., • Proven ability to manage diverse teams, delegate effectively, and develop talent across multiple property locations. About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK.

Job DescriptionDescription: JOB SUMMARY Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees. QUALIFICATION STANDARDS Education & Experience: • At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel., • Previous supervisory experience required., • Must be proficient in Windows Operating Systems. Physical requirements: • Long hours sometimes required. Typically a 50 hour workweek., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand during entire shift. Mental requirements: • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to convey information and ideas clearly.Requirements: DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality’s dress code and wearing a nametag when working (per brand standards), • Comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid., • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty., • Use competencies from Avion & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel., • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members., • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development., • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head., • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager., • Participate in required M.O.D. coverage as scheduled., • Ensure that training in service standards is taking place in each department using the steps to effective training., • Ensure recruiting, hiring and training for Guest Services based on occupancy, • Ensure weekly meetings with Front Desk to address oversell settings and react accordingly, • Oversee AR/AP, payroll, month end, etc., • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation., • Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • Be familiar with S.O.P.’s in all Operations departments. Ensure that each department is in compliance or has developed an Action Plan for achieving compliance with S.O.P.’s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Support Operations departments during peak periods., • Ensure that all employees receive fair and equitable treatment according to Avion Hospitality S.O.P.'s., • Complete required corporate training modules, and become certified to train those as required., • Generally a promotional opportunity will require relocation to another property. Marginal: • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit., • Ensure that all scheduled meetings take place on the property

Job Description Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained. Who is Wilson Air Center? Wilson Air Center is an award-winning FBO (fixed base operator) in operation for over 25 years. We provide corporate aviation support services and are recognized as an industry leader for our unmatched approach to customer service and satisfaction. We have been voted the #1 Best FBO Chain 15 times and are ranked as the top FBO locations by pilots year after year. Why Join our Wilson Air Family? Are you interested in aviation or hospitality? Do you enjoy providing excellent, personalized customer service and meeting new people every day? Do you enjoy going above and beyond for the customer's experience? You may be the right fit to join our award-winning FBO team! Job Duties Performs all duties associated with day to day activities of the front counter to include: • Acknowledge all pilots or customers upon entering or leaving facility, • Ensure ramp access security, • Take fuel and service requests, • Ensure all requests are completed, • Close service orders to include payment via credit card, cash, or check, • Know and understand Wilson Air Center discounts and pricing, • Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers, • Take customer requests via internet, phone, and ARINC, • Verify information in the FBO Manager system upon arrival or departure, • Maintain a clean working environment, • Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times, • Maintain a professional environment including a professional appearance and attitude Additional duties to include • Housekeeping duties, • Uplifting gallons for special giveaways, • Knowledgeable about current local events, restaurants, hotels, and directions Perform additional duties as requested or specified by location Physical Demands and Work Environment Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered. Requirements and Qualifications Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays; ,must be able to stay late for irregular operations; must be able to stand for prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Applicant will need to pass a background check for airport badge and pre-employment drug test to be eligible for the position.

Job Description The Greet Hub Concierge provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role combines hospitality, administrative coordination, and responsible for executing daily operations at the Greet Hub while providing best-in-class service to employees, clients, and guests. The Concierge plays an important role in creating welcoming, organized, and efficient workplace experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a professional and disciplined presence. The Concierge ensures consistency in service delivery, supports concierge research and contributes to an organized, efficient, and engaging workplace environment. This is a full time role with hour Monday - Friday. Compensation for the role start at $18 per hour. Work Environment This role is based onsite in a professional corporate office environment. The Concierge is expected to maintain a visible, welcoming presence and support both daily operations and service delivery needs throughout the workday. Flexibility may be required based on business needs, staffing coverage, and onsite events. Job Responsibilities: • Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience., • Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences., • Respond to employee requests in a timely, courteous, and professional manner., • Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces., • Support new hire tours and assist with visitor or group arrivals as needed., • Stay informed about building activities, workplace updates, and local resources that may support employees., • Assist with monthly tabling events to promote concierge services and engage employees., • Ensure the front desk is never left unattended,, • Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges., • Enter service requests accurately and maintain complete and timely records in the appropriate systems., • Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed., • Serve as a trained backup for remote switchboard coverage when needed., • Support personal and convenience-related requests (e.g., travel, reservations, gift ideas, event planning, household services) with discretion; coordinate with local vendors to identify employee offerings, discounts, and resources., • Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings., • Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback, • Adapt to changing priorities and business needs while maintaining service standards., • Support operational improvements by sharing observations and ideas to enhance employee experience., • Achieve monthly targeted goals and service metrics as assigned · Assist in the development and continued maintenance of Standard Operating Procedures • Perform other job-related duties as assigned Requirements Competencies: • Ability to manage multiple priorities in a fast-paced environment., • Excellent written and oral communication skills, • Active listening, • Ability to adhere to schedule, • Desire for continuous learning, • Flexibility to adapt to changing tasks/priorities, • Strong verbal and written communication skills., • Professional presence and excellent interpersonal skills., • Strong attention to detail and organizational skills. Qualifications: • Minimum of 3 years of customer service experience., • Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred., • High school diploma or GED required., • Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams., • Ability to use internet search tools, navigate systems, and complete accurate data entry., • Dependable, flexible, and committed to delivering consistent service., • Experience supporting a corporate office environment., • Familiarity with service request systems, visitor management tools, or workplace support platforms., • Experience working with employees, vendors, and guests in a polished service setting. Benefits • Medical, dental, vision Insurance starting the first day of the month after hire, • Long term and short term disability insurance pair for by Circles, • 401k with match, • Life insurance paid for by Circles, • Up to 15 days of PTO per year, • Paid holidays, • Access to discount programs, • 30 day paid sabbatical

Job Description The Greet Hub Concierge provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role combines hospitality, administrative coordination, and responsible for executing daily operations at the Greet Hub while providing best-in-class service to employees, clients, and guests. The Concierge plays an important role in creating welcoming, organized, and efficient workplace experience. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a professional and disciplined presence. The Concierge ensures consistency in service delivery, supports concierge research and contributes to an organized, efficient, and engaging workplace environment. This is a part-time role with hour Monday - Friday. Compensation for the role start at $17 per hour. Work Environment This role is based onsite in a professional corporate office environment. The Concierge is expected to maintain a visible, welcoming presence and support both daily operations and service delivery needs throughout the workday. Flexibility may be required based on business needs, staffing coverage, and onsite events. Job Responsibilities: • Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience., • Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences., • Respond to employee requests in a timely, courteous, and professional manner., • Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces., • Support new hire tours and assist with visitor or group arrivals as needed., • Stay informed about building activities, workplace updates, and local resources that may support employees., • Assist with monthly tabling events to promote concierge services and engage employees., • Ensure the front desk is never left unattended,, • Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges., • Enter service requests accurately and maintain complete and timely records in the appropriate systems., • Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed., • Serve as a trained backup for remote switchboard coverage when needed., • Support personal and convenience-related requests (e.g., travel, reservations, gift ideas, event planning, household services) with discretion; coordinate with local vendors to identify employee offerings, discounts, and resources., • Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings., • Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback, • Adapt to changing priorities and business needs while maintaining service standards., • Support operational improvements by sharing observations and ideas to enhance employee experience., • Achieve monthly targeted goals and service metrics as assigned · Assist in the development and continued maintenance of Standard Operating Procedures • Perform other job-related duties as assigned Requirements Competencies: • Ability to manage multiple priorities in a fast-paced environment., • Excellent written and oral communication skills, • Active listening, • Ability to adhere to schedule, • Desire for continuous learning, • Flexibility to adapt to changing tasks/priorities, • Strong verbal and written communication skills., • Professional presence and excellent interpersonal skills., • Strong attention to detail and organizational skills. Qualifications: • Minimum of 3 years of customer service experience., • Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred., • High school diploma or GED required., • Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams., • Ability to use internet search tools, navigate systems, and complete accurate data entry., • Dependable, flexible, and committed to delivering consistent service., • Experience supporting a corporate office environment., • Familiarity with service request systems, visitor management tools, or workplace support platforms., • Experience working with employees, vendors, and guests in a polished service setting. Benefits • 401k with match, • Up to 15 days of PTO per year, • Paid holidays, • Access to discount programs, • Two-week paid sabbatical

Job Description The Greet Hub Concierge Team Lead provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service to employees, clients, and guests. In this location, concierge team members report directly to the Team Lead, who is responsible for providing day-to-day guidance, support, and oversight to ensure consistent service delivery and adherence to operational standards. As the go-to resource for team members and clients alike, the Team Lead leads by example: taking initiative, managing administrative tasks, promoting concierge services through tabling events, and representing as the face of the Greet Hub with warmth, efficiency, and expertise. If you thrive in a leadership role that blends service, organization, and visibility, this position offers the opportunity to elevate the employee experience and support a high-performing workplace culture. Work Environment This role is based onsite in a professional corporate office environment. The Concierge Team Lead is expected to maintain a visible, welcoming presence and support both daily operations and service delivery throughout the workday. Flexibility may be required based on business needs, staff coverage, and onsite events. Job Duties: Operational Support • Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience., • Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences., • Respond to employee requests in a timely, courteous, and professional manner., • Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces., • Support new hire tours and assist with visitor or group arrivals as needed., • Stay informed about building activities, workplace updates, and local resources that may support employees., • Assist with monthly tabling events to promote concierge services and engage employees., • Ensure the front desk is never left unattended,, • Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges., • Enter service requests accurately and maintain complete and timely records in the appropriate systems., • Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed., • Serve as a trained backup for remote switchboard coverage when needed., • Support personal and convenience-related requests (e.g., travel, reservations, gift ideas, event planning, household services) with discretion; coordinate with local vendors to identify employee offerings, discounts, and resources., • Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings., • Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback, • Adapt to changing priorities and business needs while maintaining service standards., • Support operational improvements by sharing observations and ideas to enhance employee experience., • Achieve monthly targeted goals and service metrics as assigned · Assist in the development and continued maintenance of Standard Operating Procedures • Perform other job-related duties as assigned Leadership and Communications • ·Serve as the onsite lead and primary ambassador of the Greet Hub, modeling punctuality, professionalism, and a service-first mindset., • Ensure uninterrupted front desk and switchboard coverage by partnering with the Greet Hub Manager and remote teams to set daily coverage plans, manage backups, and adjust priorities based on call volume and onsite traffic., • Lead onboarding and training; reinforce accountability across onsite and switchboard responsibilities; ensure seamless handoffs and documentation of open requests and follow-ups., • Lead the promotion and visibility of concierge services at the location, serving as the face of service delivery and ensuring all interactions and initiatives align with client expectations., • Partner with leadership on service enhancements and SOP development/refinement to ensure consistent delivery and alignment with client expectations., • Build strong relationships with employees and stakeholders; communicate clear, timely updates and share feedback/service trends; drive engagement through proactive outreach and participation in company initiatives., • Drive participation in company initiatives, including recognition programs, training, and engagement efforts., • Ensure all communication, verbal, written, and digital, is clear, timely, and professional. Requirements Competencies: • Professional and confident presence with strong interpersonal skills, • Reliable attendance and ability to adhere to schedule, • Ability to meet or exceed productivity and quality standards, • Leadership skills with the ability to guide, support, and hold others accountable, • Proactive problem-solving and ownership mindset, • Strong operational awareness and ability to identify and address gaps, • Ability to stay calm and adaptable in a fast-paced environment, • Strong written and verbal communication skills, • Attention to detail and organizational skills, • Ability to build relationships and deliver positive experiences, • Openness to change and commitment to continuous improvement Qualifications: • Minimum of 5 years of customer service experience., • Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred., • High school diploma or GED required., • Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams., • Ability to use internet search tools, navigate systems, and complete accurate data entry., • Dependable, flexible, and committed to delivering consistent service., • Experience supporting a corporate office environment., • Familiarity with service request systems, visitor management tools, or workplace support platforms., • Experience working with employees, vendors, and guests in a polished service setting. Benefits • Medical, dental, vision insurance starting the first day of the month after hire, • Long term and short term disability insurance paid for by Circles, • 401k with match, • Life insurance paid for by Circles, • Up to 15 days of PTO per year, • 1 Floating Holiday per year, • 1 Community Service Day per year, • Paid holidays, • Access to discount programs, • 1 month sabbatical every 5 years

Job Description Position: Banquet & Restaurant Server Reports to: Status: Non-Exempt Job Summary: A restaurant Server is responsible to serve patrons with a friendly, knowledgeable positive attitude, creating an enjoyable atmosphere with courteous and efficient service. Ensure the guest enjoyment by being attentive to their needs. A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Restaurant Server will work in both areas and will perform the following essential functions: • Check station before, during and after shift for proper set-up and cleanliness., • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness., • Record the details of the guests' orders, repeating the order to the guest to check for accuracy., • Input the order to the Point-of-Sale computer to inform the kitchen of the particulars in the order being placed., • When complete, retrieve order from kitchen, confirm its accuracy, lift, and deliver to guest along with appropriate condiments., • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcohol beverages to minors and intoxicated guests., • Replenish beverages as necessary and check with guests for overall satisfaction., • Market and serve upon request any dessert items or specialty coffees., • Ascertain guest satisfaction and present check., • Process checks and payment per hotel procedures. Banquet Server will work in both areas and will perform the following essential functions. • Read Banquet Event Order (BEO) and know how to complete a set-up., • Set tables in assigned area correctly and uniformly., • Keep station neat and clean while servicing guests per established policies and procedures., • Greet guests and respond to requests., • Serve Food and Beverage to guests consistently throughout the banquet., • Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment., • Assist in setting up/breaking down buffet or other special food service tables and equipment., • Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage., • Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders., • Complete assigned side work., • Hours: Flexible; scheduled days and times may vary based on need. Regular attendance in conformance with the standards, which The Club may establish from time to time, is essential to the successful performance of this position., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to accommodate the hotel's business needs., • Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item., • Know and use "Suggestive Selling" techniques., • Complete other duties as assigned by supervisor/manage. Qualification Standards Education & Experience • High School diploma or higher, • Previous hospitality/serving position preferred, • Excellent customer service skills, • Excellent communication skills, both verbal and written, • Ability to use technology Physical Demands • Ability to stand for extended periods of time, • Ability to walk and bend, • Ability to lift 25 lbs., • Ability to communicate clearly, • Corrected vision to normal range, • Ability to work long hours as needed Mental Demands • Make sound judgments quickly, • Work on multiple tasks, making appropriate progress toward deadlines, • Able to work independently, take direction, and provide direction to others, • Manage differing personalities within the office, the hotel, and the community, • Maintain the highest degree of confidentiality, • Ability to work effectively in stressful, high-pressure situations, • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Safety & Hospitality • Always remember that the guests are your priority and you should do your personal best to ensure their comfort and safety., • Report anything questionable to your Supervisor or Manager., • Safety is one of the most important factors to consider daily while performing any work operation., • When using chemicals, read the label for proper use, precautions, antidotes and disposal methods and always use gloves., • Ask your supervisor if in doubt of any safety item, remember the only dumb question is the one that goes unasked., • Always talk positively about The Club, the staff, the policies, and the management., • When a guest asks you a question about The Island, do not say you do not know; rather tell them you will find out the answer for them. Return with the answer promptly.

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