Recovery Engagement Specialist I - Women's Campus
6 days ago
Raleigh
Job DescriptionRole Summary: This role provides social support and non-medical detoxification services in a community-based detoxification unit for individuals experiencing homelessness and substance use challenges. The position also offers support in the Emergency Drop-In Shelter as assigned by the Detox Coordinator, Director of Detox Services, and Director of Emergency Shelter Operation. During shifts, responsibilities include ensuring the safety and well-being of participants, maintaining accurate documentation, and managing crisis situations as needed. This position requires availability across all days and shifts (7am-3pm, 3pm-11pm, and 11pm-7am) including holidays. Role Requirements and Preferences: Required: • Minimum of 6 months of sustained recovery and demonstrated knowledge of recovery principles., • Completion of Peer Support Specialist certification after 1 year (preferred.), • Completion of a High School Diploma or equivalent (preferred.), • Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.Key Competencies:, • Respect: "Respect" as a core value refers to valuing each individual, fostering inclusivity, and ensuring all interactions are grounded in dignity, care, empathy, and fairness. It involves recognizing the worth and contributions of every team member, creating an environment where people feel valued, heard, and supported. We actively listen. We acknowledge and value others contributions. We treat others with courtesy, compassion, and kindness., • Integrity: "Integrity" as a core value refers to consistently acting with authenticity, truth, transparency, and accountability, even when it is difficult or inconvenient. It emphasizes ethical decision-making, fairness, and a commitment to doing what is best and honorable in the face of complex and difficult circumstances. We act with integrity and fairness. We are accountable. We prioritize fairness and dignity., • Dedicated: "Dedicated" as a core value refers to a strong commitment to the organization’s mission, goals, and values. It reflects perseverance, responsibility, loyalty, and an unwavering focus on delivering results and contributing meaningfully to the success of the team and organization. Dedication is about going the extra mile, staying motivated, and consistently demonstrating a sense of ownership. We are consistent and reliable. We go above and beyond. We persevere in the face of challenges., • Growth Minded: "Growth Minded" as a core value refers to a commitment to continuous improvement, learning, humility, and adapting to challenges with resilience and curiosity. It embodies a belief in the potential for development and sustainable change - both personally and professionally - and an openness to feedback and change. We seek and act on feedback. We embrace challenges as opportunities. We recognize that secondary trauma and compassion fatigue can impact us and seek the appropriate support and resources to care for ourselves. We pursue continuous learning., • Customer Service: Demonstrates a non-judgmental approach, active listening skills, and the ability to provide compassionate support., • Decision-Making: Utilizes sound judgment and available resources (such as the policies and procedures manual, colleagues, on-call staff, and supervisors) to make informed decisions., • Attention to Detail: Responsible for maintaining thorough, accurate, and timely documentation., • Self-Care and Professional Boundaries: Must effectively manages a high-stress environment while responding to crises with emotional stability and resilience. Maintains appropriate professional boundaries and makes self-care a high priority., • Teamwork and Collaboration: Possesses strong communication and interpersonal skills to foster teamwork. Effectively exchanges information to support the safety and efficiency of operations., • Assess the health and well-being of clients and guests at all times, including regular shelter rounds., • Evaluate clients for current/recent problems, orientation level, discomfort or pain, and signs of withdrawal or intoxication per detox guidelines., • Monitor for medical or psychiatric emergencies and make appropriate referrals., • Assess and manage risks related to violent, self-destructive, or dangerous behaviors., • Ensure clients and guests complete and sign all required intake documentation (e.g., Consent for Treatment, Client Rights, HMIS, VI-SPDAT)., • Complete Intake Form, Medical, Substance Use, and Psychosocial assessments with client participation., • Take client photographs for detox records., • Maintain accurate and confidential client and guest records (e.g., detox files, shelter cards, rosters)., • Complete Property and Medication Receipt Logs and related forms for personal belongings and prescriptions., • Introduce and orient clients and guests to the detox center or shelter., • Provide guests with pertinent resources and information (e.g., resource packets, meeting sheets)., • Spend time listening to guests, offering support, and connecting them with resources as needed., • Coordinate chores, kitchen and laundry volunteers, meeting attendance, and meal transportation., • Coordinate after-hours referrals from law enforcement, community providers, or first-time guests., • Maintain accurate inventory of items issued to overnight guests (e.g., towels, blankets)., • Collaborate with on-duty staff and utilize On-Call support for decision-making., • Ensure a safe environment is maintained at all times., • Adhere to all Healing Transitions policies. Vision requirements include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus. Employees must maintain CPR certification and be physically capable of performing CPR and overdose reversals in emergencies. Reasonable accommodations are available to support individuals living with disabilities in fulfilling these responsibilities. Language Requirements: English is the primary language of software, documents, participants, and staff of HT, though speaking additional languages is a valuable asset. Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups. Travel Requirements: There may be mandatory meetings and/or trainings that take place on another campus or location. You are required to travel to the appropriate location at these times.