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  • Head Maitre d'
    Head Maitre d'
    hace 8 minutos
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Seafood Sales Specialist
    Seafood Sales Specialist
    hace 1 mes
    Jornada completa
    Hunts Point, The Bronx

    Position Summary: We are seeking a passionate and motivated Seafood Sales Specialist to join our dynamic team. This role is responsible for promoting and selling a variety of seafood products to our customers, building strong relationships with new and existing clients, and achieving sales targets. The ideal candidate will have in-depth knowledge of seafood products, excellent communication skills, and a customer-first mindset. What you’ll do: Build and maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business. Provide expert advice on seafood selection, preparation, and sustainability to customers. Respond to inquiries, provide product recommendations, and close sales efficiently. Maintain comprehensive knowledge of the full range of seafood products offered, including sourcing, seasonal availability, quality standards, and culinary applications. Stay up to date on industry trends, market pricing, and competitor offerings to effectively position products in the marketplace. Demonstrate the unique selling points of products, such as sustainability, freshness, and quality, to customers. Track sales activities and progress, reporting to management on performance and customer feedback. Prepare regular sales forecasts and reports on product sales, inventory levels, and customer trends. About you: Proven experience in sales, preferably in the food industry or seafood sector. Strong knowledge of seafood products, including types of fish, shellfish, and crustaceans. Exceptional communication, negotiation, and interpersonal skills. Ability to work independently, as well as collaborate in a team-oriented environment. Self-motivated and goal-driven with a strong commitment to customer satisfaction. Familiarity with CRM software and basic sales tools. Ability to work in a fast-paced, dynamic environment. A passion for seafood and sustainability in the food industry is a plus. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events 401k Employee Stock Purchase Plan

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