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Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry. About you: As the Technical Support Team Leader, you are confident, self-motivated, and thrive in dynamic, collaborative environments. You combine a passion for technology with a talent for coaching and inspiring others. In this role, you will directly lead a team of 6–8 Technical Support Engineers, ensuring exceptional customer satisfaction during both project implementation and complex troubleshooting for SHR products. You will be hands-on—mentoring team members, resolving escalated cases, and ensuring operational excellence—while fostering a culture of learning, accountability, and customer-first service. You will also serve as the escalation point for complex technical challenges or customer interactions and manage your own client-facing cases while primarily supporting your team. You will collaborate cross-functionally across the Access Group, contributing directly to team and organizational success. This is an exciting opportunity for a detail-oriented, technically minded leader ready to make an impact and advance their career in management. Day to day you will: • Partner with the Support Director to implement team strategies and operational excellence initiatives, driving measurable results and team success., • Lead and train a team of Technical Support Engineers to triage, diagnose, and resolve all designated inbound customer inquiries regarding the SHR platform, ensuring exceptional customer experiences., • Monitor phone and case queues to maintain timely, accurate, and high-quality responses., • Perform open case reviews to evaluate team performance, providing actionable feedback and guidance for continuous improvement., • Ensure responses to support cases are documented in Salesforce, resolved efficiently, and meet or exceed prescribed SLAs., • Raise internal awareness and advocate on key trends, customer experience gaps, and product improvement opportunities identified through case reviews., • Follow up on low Transactional Net Promoter Score (tNPS) feedback to identify and implement enhancements that improve customer satisfaction., • Conduct regular one-on-one coaching sessions with team members to support both performance growth and skills development., • Manage daily team logistics, including schedules, resource allocation, and approval of vacation requests., • Organize and facilitate daily team meetings focused on unassigned case assignments, workload balance, and knowledge sharing., • Handle customer escalations originating from the team, using them as mentoring opportunities to strengthen technical and communication skills., • Assist the Support Director with writing and conducting performance reviews, recognizing achievements and identifying growth areas., • Champion case-deflection strategies to reduce inbound inquiries while expanding customer self-service resources. Required: • 3–5 years of team leadership experience managing technical support teams of 5+ people in customer service or hospitality technology., • Demonstrated experience in performance management, coaching, and developing team members., • Advanced technical support and issue resolution experience with customer-facing responsibilities via phone and email., • Proficiency in Microsoft Word, Excel, Outlook, and Customer Relationship Management (CRM) systems., • Experience with Salesforce administration., • Proven ability to create and maintain technical documentation and improve support processes., • Strong interpersonal and communication skills, with ability to collaborate across teams and deliver exceptional customer service., • Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus.\, • Effective leadership attributes, including approachability, solution-oriented thinking, and the ability to manage multiple priorities., • Initiative to identify process improvements and enhance team capabilities., • Conflict resolution and difficult conversation management skills. What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Job Description Our firm is rapidly expanding, and we are currently looking for a new financial advisor to join our entry-level ranks. The ideal candidate will be eager to learn the financial services ropes needed for effective wealth management to help clients achieve their monetary goals. Successful financial planning is rooted in excellent communication, superb math and analytical skills, and smart decision-making. If this sounds like you, apply today! Compensation: $50,000 - $100,000 Responsibilities: • Look for, identify, and secure new clients to serve as a trusted advisor for crucial financial decisions, • Create customized financial plans for each client based on his or her life stage, professional circumstances, and fluctuating financial needs, • Be a coachable, organized team member interested in pursuing training development and educational opportunities, • Provide strategic recommendations for products, plans, investments, and other methods to help clients achieve financial goals, • Gather and assess each client’s financial information to accurately determine factors including financial status, cash flow, monetary expectations, financial goals, retirement plans, and additional factors related to wealth managementQualifications:, • Though not required, a valid FINRA Series 7 & 63/66 license is considered a plus, • Baseline knowledge about financial industry concepts, financial products, and the role of a financial advisor is desired, • A required Bachelor’s degree in business administration, finance, or similarly related field, • Computer proficiency in Microsoft Office, CRM systems, financial planning software, Google Suite, and other tools strongly preferred, • Exemplary math skills, communication skills, and relationship skills to support strong customer service for current and new clients, • Willing to study and obtain a Life Insurance licenseAbout Company Our mission is clear: To Do Good in our communities and for the families we serve. For over 175 years, we have been committed to keeping our promises, providing families with financial stability through life’s ups and downs. Our products help individuals plan for the future with confidence. You’ll have access to comprehensive support, training, and resources to establish and grow your practice. We provide the tools needed to develop client relationships, navigate the industry, and offer tailored financial solutions. We are looking for driven professionals who are eager to build a career in financial services while helping clients achieve their financial goals. If you’re looking for a role with structured support and professional growth opportunities, we’d love to connect with you.

Job Description Are you a tech-savvy administrative professional who thrives in a dynamic, people-focused environment? The Rosenblum Companies (RDC) is seeking an Administrative Systems Coordinator (ASC) to join our team and serve as a key player for both internal operations and our customers. This role requires a blend of organizational skills and is ideal for someone who enjoys problem-solving, multitasking, and delivering exceptional service to colleagues, clients, and vendors. This includes ensuring all of our team’s technology needs are met, with the help of outside vendors. About us: The Rosenblum Companies is one of the Capital District’s largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces!” Major Accountabilities • Positive First Impressions, • Front desk coverage for all business hours; coordinate team coverage during breaks and time off., • Ensure that helpful customer service is consistently provided in accordance with service protocols and company core values., • Professionally greet and direct calls and visitors., • Coordinate and track internal technology support needs, • Assess, prioritize, and track all incoming helpdesk requests from team members., • Escalate issues to outside vendors and technical support resources appropriately based upon criticality of issue, vendor response time, cost, and contract/warranty parameters., • Attain basic knowledge of and provide first-level support for property technology, e.g., access control, video security, telephones., • Perform basic setup and configuration assistance for PCs and mobile apps/devices to existing and onboarding staff., • Track all issues through to resolution., • Accurately maintain all relevant lists and documentation., • Record Maintenance, • Maintain certificate of insurance records for tenants, vendors, and contractors, assure compliance, and escalate any issues., • Assist with contract maintenance, preparing documentation, and supporting managers with execution., • Event Support and Coordination, • Provide exceptional customer service through positive interactions with teammates, customers, tenants, visitors, and vendors in person and via telephone, email, and tenant portal., • Assist in the organization of the office, including appearance and cleanliness of general spaces; inventory and procurement of kitchen/office supplies and employee apparel; opening/distributing mail/packages, etc., • Maintain company CRM information; facilitate mailings and correspondence., • Provide general support and on-site coverage to departments as needed/requested., • Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable and courteous service to internal and external customers., • Ability to work with a collaborative team, utilizing your own unique perspectives and expertise to contribute to the success of the team., • Strong interpersonal and communication skills and ability to work effectively with a diverse community., • Strong attention to detail, organization, and time management skills, with the ability to prioritize multiple tasks seamlessly., • Collect, interpret, and/or analyze complex data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form., • Must be able to speak, read, write, and understand the primary language(s) used in the workplace, bilingual skills a plus., • Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Understand and respond to a diverse population., • Associate's Degree required; relevant experience may substitute for degree., • Administrative and/or user support experience in real estate or property management preferred., • Excellent interpersonal and written communication skills, including a professional and positive communication style and ability to provide efficient, timely, reliable, and courteous service to internal and external customers., • Ability to work with sensitive files and maintain confidentiality., • While performing the duties of this job, the employee may be required to engage in physical activity including walking, bending, stooping, lifting, carrying, reaching, use fingers and hands to handle or feel, and talk or hear. The ability to sit or stand as needed, potentially for prolonged periods, is required., • Ability to lift up to 25 pounds, independently or with assistance, on an occasional basis., • Local travel to our properties or other destinations may be required; as such, an unrestricted driver’s license is required., • Work is typically done indoors in an office environment with low to moderate noise levels, requiring the individual to moderate the volume of speech and devices.

Job Description Regional General Manager – Building Automation & Services A leading building automation and energy services provider is seeking a high-performing Regional General Manager to drive growth, profitability, and operational excellence across a multi-branch region. This role is ideal for a strategic leader with a deep understanding of building systems, service operations, and sales leadership. The position offers the opportunity to lead a talented team, manage P&L responsibilities, and build long-term relationships with clients, contractors, and internal stakeholders. Key Responsibilities · Strategic Leadership: · Develop and execute sales and service strategies for assigned markets. · Establish growth and marketing plans in alignment with executive leadership. · Identify strategic customer opportunities and drive new business initiatives. · Build strong peer and client networks to strengthen market presence. · Operational Execution: · Oversee day-to-day operations of multiple branch offices, ensuring achievement of sales and profit goals. · Build, lead, and mentor a high-performing team across service and sales functions. · Own the region’s P&L, budgeting, forecasting, and talent development. · Drive accountability for gross margin, backlog health, DSO, safety compliance, and operational KPIs. · Manage contract negotiations, change orders, and service-level agreements. · Technical & System Integration: · Lead technical understanding of system design and project/service delivery. · Guide pricing strategies for preventive maintenance and service contracts. · Champion use of enterprise systems (CRM, ERP, field service tools) to streamline operations. · Team Development & Culture: · Drive recruitment, development, and succession planning across the region. · Create a culture of accountability, collaboration, and high performance. · Deliver coaching and performance reviews to promote professional growth. · Relationship Management: · Foster strong relationships with customers, contractors, vendors, and community stakeholders. · Represent the company in local associations, customer events, and industry initiatives. Qualifications · Bachelor’s degree or equivalent experience required. · 7+ years of experience in building automation, HVAC, or construction industry. · Minimum 5 years of leadership or general management experience. · Proven ability to drive profitable growth and lead high-performing teams. · Strong business acumen, P&L management, and strategic planning skills. · Excellent communication, customer service, and problem-solving abilities. · Ability to thrive in a fast-paced, deadline-driven environment. Additional Details · Must be authorized to work in the United States. · Travel required up to 25%. · Valid driver’s license required. Location and Compensation This position will be based in Albany, NY. This is a full-time position that is available for immediate hire. A comprehensive compensation package will be developed for the successful candidate, which will include a base salary, a bonus plan, a car allowance or company vehicle, a 401 (k) with company match, and comprehensive healthcare benefits. Company DescriptionWith over 65 years of consultative search experience, 2020 Search Partners focuses on professional careers in the commercial facility services, maintenance, repairs, operations, logistics, manufacturing, and automotive industries. Our clients rely on us to fill critical roles in Executive Leadership, Marketing, Sales, Human Resources, Environmental Health & Safety, IT, Engineering, Accounting & Finance, and other disciplines.With over 65 years of consultative search experience, 2020 Search Partners focuses on professional careers in the commercial facility services, maintenance, repairs, operations, logistics, manufacturing, and automotive industries. Our clients rely on us to fill critical roles in Executive Leadership, Marketing, Sales, Human Resources, Environmental Health & Safety, IT, Engineering, Accounting & Finance, and other disciplines.