Restaurant Manager
21 days ago
Austin
Job Description At AT&T Hotel and Conference Center, we are looking for our next Restaurant Manager! This individual will take help in assisting our Assistant Director of F&B lead with the rest of the management team, our Gabe's, OneTwenty5 Cafe, and Carillon restaurants. COMPENSATION/SALARY: $50,000-$55,000 /annually , based on experience Principle Responsibilities & Position Purpose: Management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. ESSENTIAL FUNCTIONS • Interacts with guests to obtain feedback on product quality and service levels, • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met., • Ensures all associates have proper supplies, equipment and uniforms., • Empowers associates to provide excellent customer service within guidelines., • Handles associates questions and concerns., • Handles guest problems and complaints, seeking assistance from supervisor as necessary., • Monitor associates to ensure performance expectations are met., • Provides feedback to associates based on observation of service behaviors., • Strives to improve service performance., • Sets a positive example for guest relations., • Assists in the review of comment cards and guest satisfaction results with associates., • Supervises daily shift operations., • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager., • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels., • Meets and greets guests., • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals and produce desired results., • Ensure compliance with all restaurant policies, standards and procedures., • Monitor alcohol beverage service in compliance with local laws., • Manages to achieve or exceed budgeted goals., • Supervises on-going training initiatives., • Performs all duties of restaurant associates and related departments as necessary., • Provides services that are above and beyond for customer satisfaction and retention., • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Encouraging and building mutual trust, respect, and cooperation among team members., • Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence., • All other reasonable requests as required, • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honest/integrity; leads by example., • Serving as a role model to demonstrate appropriate behaviors., • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills., • Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customer on a daily basis., • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance., • Analyzing information and evaluating results to choose the best solution and solve problems., • Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others., • Developing specific goals and plans to prioritize, organize, and accomplish your work., • Ensuring and maintaining the productivity level of associates., • Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles): • Servers, • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example, • Ability to arrive to work on time and when scheduled., • Excellent communication skills, both written and verbal., • Be flexible concerning scheduling needs and requirements., • Basic math skills necessary, • Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work., • Determining the kind of tools and equipment needed to do a job., • Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed., • Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major is preferred but not required. EXPERIENCE LICENSES OR CERTIFICATES 2 – 4 years experience in supervisory role or leadership within food and beverage, culinary, or related professional area The Benefits working at AT&T Hotel and Conference Center for FLIK/Compass: • Paid Vacation Days, • Annual Merit Increases, • 11 Paid Holidays (after 90 days of employment), • Ride the Bus for Free, • Free Daily Shift Meals, • Lockers & Locker Rooms with Showers, • Discounted Monthly UT Garage Parking, • Discount Gift Shop offerings, • Referral Bonus $We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V. AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States. Powered by JazzHR 1kVH0UIuGa