Customer experience specialist jobs in United States

Customer Success Managers work for corporations in a variety of industries but are particularly prevalent in the tech industry. Their primary goal is to retain customers by helping them maximize their value from the product or service. Tasked with building relationships with clients, they work closely with clients during the onboarding process to help them fully understand the product. They continue the relationship with clients throughout their contract duration, especially when it’s time to renew contracts. Customer Success Managers walk clients through processes, do demonstrations and provide training resources. They may also inform upper management about recurring issues with products or services. Customer Success Manager skills and qualifications A successful Customer Success Manager candidate has various prerequisite skills and qualifications to perform the required duties. Examples of skills and qualifications include: Knowledge of best practices in customer service and retention as well as industry and product knowledge Proficient with applicable software applications Strong written and verbal communication Active listening and the ability to determine what customers need Analytical and problem-solving skills Ability to instruct and educate clients on products and services Leadership and motivational abilities Customer Success Manager experience requirements Experience requirements for a quality Customer Success Manager candidate may include previous customer service, sales and technical support positions. You might also look for industry experience, which can help establish the candidate as a trusted advisor. Additionally, if a Customer Success Manager is expected to manage a customer success team, prior supervisory or leadership experience may be desirable. Customer Success Manager education and training requirements There isn’t a set education requirement for Customer Success Managers. Companies may look for a bachelor’s degree in business administration or an industry-specific concentration, such as finance or software development. However, others may instead consider skills and proven experience. Additionally, some candidates might set themselves apart by earning the Certified Customer Success Manager credential, which demonstrates their skills in the field. Customer Success Manager salary expectations According to Indeed Salaries, the average salary for a Customer Success Manager is $78,079 per year. The average salary and salary distribution ranges vary by industry and location. When determining the salary for a Customer Success Manager in your company, factor in the qualifications and experience of the selected candidate. Job description samples for similar positions If a Customer Success Manager isn’t exactly what you’re looking for, below are examples of job descriptions for similar positions: Customer Service Manager Sales Support Specialist Technical Support Specialist Customer Service Representative Customer Success Manager job description FAQs What is the difference between a Customer Success Manager and an Account Manager? These positions have different motives when interacting with customers. A Customer Success Manager contacts customers to see how they use their products or services and if they need help to maximize their use. They typically use metrics like churn rate, customer retention cost (CRC) and expansion percentage. Account Managers contact potential and existing customers to tell them about new products or services and persuade them to purchase additional products. They may also contact customers to renew their contract, securing company revenue. Account Managers typically use sales metrics like sales quotas or lead conversion rates. What are the daily duties of a Customer Success Manager? On a typical day, a Customer Success Manager starts by checking their email and voicemail to review any missed messages and respond to time-sensitive requests. Most of the day is spent communicating directly with customers over the phone or in person to ask questions about their experience with the company’s products or services. They also give customers advice about purchased products and provide information about new product launches to upsell. They often participate in meetings with upper management and the customer success department to improve processes and enhance product and service offerings. What qualities make a good Customer Success Manager? A good Customer Success Manager understands how to connect with clients and develop lasting relationships with them. They’re persuasive and can educate customers on products and services effectively to help them understand the value. Customer Success Managers have excellent interpersonal communication and know how to adjust their communication to speak with upper management, clients and lower-level company employees.

What Does a Barista Do? Baristas (or Lead Baristas or Coffee Bar Attendants or Coffee House Specialists) prepare and serve coffee, tea and other beverage and food products to customers in retail establishments. Successful baristas are very personal, enjoy working with and serving people, and have a passion for the food & beverage industry. Barista Job Overview In the Barista role, you will greet customers cheerfully, courteously and professionally, take orders, prepare specialty food & beverage items and fulfill orders. Your main goal is providing an exemplary customer experience to all store patrons. You must be able to work fast and efficiently, yet maintain composure under pressure and always be cheerful and friendly. Delivering an extraordinary level of customer service that results in strong repeat business is a must. Success in this role will be demonstrated by delivering a high level of customer satisfaction and working effectively in a high performing, team environment. Key responsibilities: - Barista Job Responsibilities and Duties - Provide a welcoming, engaging and friendly environment to all customers; engage with new and regular customers - Prepare and serve hot and cold beverages such as speciality coffee and teas, and other food products (e.g., sandwiches, muffins, baked goods, etc.) - Accurately take customer orders including all preferences - Provide menu assistance to customers to get them what they want while serving them efficiently to maintain appropriate customer flow - Make product recommendations, highlight various brewing methods and upsell other menu items - Receive and take payments (cash, card, mobile) - Provide and package menu items for either on premise consumption or take-out - Monitor proper operation of brewing and other food equipment; resolve and/or report any equipment problems promptly for resolution - Help track food and supply inventory (e.g, in display cases, behind counter, etc.) and assist with restocking as necessary - Help maintain and keep all serving, food & beverage preparation and common areas sanitary and clean - Follow all health and safety guidelines and procedures - Provide customer feedback and response to new menu items to store management - Learn and stay current on all menu items, ingredients, brewing and preparation methods and specialty/new items Barista Job Requirements - Minimum 1-2 years prior barista or related retail food & beverage customer-facing experience - Positive, customer-friendly attitude with strong interpersonal communication skills - Obsessed with product quality and delivering outstanding customer service - Self-motivated and trustworthy, able to work with minimal supervision - Strong client-facing, interpersonal communication skills - Team player; always open to helping colleagues - Strong attention to detail - Ability to meet regular, consistent and punctual attendance schedules - Flexibility to work different shifts as needed - High school diploma or bachelor degree - Fluent in English. - Prepares and sells coffee drinks by following recipes and preparation techniques for drinks, such as Yemeni traditional, espressos, and smoothies - Follow all the rolls and policies of the coffee shop - Familiarity with coffee brewing and tea preparation equipment preferred - Prior barista or related training a plus - Positive prior work experience references

No Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. Hiring a procurement Specialist/ Analyst to support our shared services enterprise procurement team. Our team is comprised of five procurement teams responsible for buying our I.T materials and services across a range of components and hardware from our verified supliers and vendors through complex technical and facilities services. The procurement team manages and facilitates procurement from purchases through payment to support the donation of the required IT equipments. The Non-Product procurement team is a high volume, fast paced team that relies heavily on metrics to drive value throughout the end-to-end procurement process. Our ideal candidate will be able to manage multiple priorities, facilitate inspection of packages received and delivery, and develop lasting relationships with the supply base. Primary Responsibilities: 1. Reshipping, sorting and repackaging of delivered goods. 2. Obtaining proposal/quotation activities 3. Documentation write-up 4. Selecting qualified suppliers and perform due diligence 5. Package management and delivery assurance 6. Review of statements of Work 7. Creating Non-Disclosure Agreements and/or Proprietary Information Experience in any of the following: 1. Purchase order management on online stores (Walmart, Target, Bestbuy, affirm) including documentation 2. Excellent time management skills, with the ability to manage multiple priorities simultaneously 3. Understand how to identify and escalate issues (how and when) 4. Experience with analysis and problem solving 5. Negotiation skills (internal, across the businesses; external with suppliers) 6. Leadership skills – influence, presence, ability to interface internally and with suppliers 7. Ability to effectively interface with senior management on major matters pertaining to its policies, plans, and objectives 8. Ability to develop peer relationships with senior executives, cross functional teams, customers, and program manager

CRD Careers has partnered with a leader in the banking industry in their search for Client Solutions Specialists. This role is responsible for connecting clients with solutions that to help achieve their financial goals. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs. An Advanced Client Solutions Specialist (responsibilities) Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans) Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business) Quotes rates, terms and programs for banking solutions Manages risk in every business, product and service transaction leveraging available tools Skills Used in this Role: Relationship building Consumer products and solutions Telephone sales Referral Sales Transitioning client conversations Customer focus Customer service Building rapport Establishing Trust Active Listening Overcoming objections Start Date: October 7, 2024 1st Shift Training 1st and 2nd Shifts Available After Training Requirements Gaining agreement Multitasking Oral communication Problem solving Desired skills (that may result in a higher than average starting salary) • Experience in financial services • Experience in sales, cross-selling, upselling or referring products • Experience working in an inbound or outbound contact center (phone, chat and or video) • Experience working as a Personal Banker managing high client volume

Yakitori Specialist (Temporary Position) – WakuWaku x Oldies WakuWaku x Oldies is seeking a skilled and passionate individual to take care of the yakitori section of our restaurant. This is a temporary position ideal for someone with experience in Japanese cuisine, particularly grilling yakitori. The role involves preparing, cooking, and serving high-quality yakitori dishes while maintaining the highest standards of food safety and customer service. If you have a love for Japanese food and enjoy working in a dynamic and friendly environment, we would love to hear from you!

CRD Careers has partnered with a leader in the banking industry in their search for Client Solutions Specialists. This role is responsible for connecting clients with solutions that to help achieve their financial goals. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs. An Advanced Client Solutions Specialist (responsibilities) Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans) Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business) Quotes rates, terms and programs for banking solutions Manages risk in every business, product and service transaction leveraging available tools Skills Used in this Role: Relationship building Consumer products and solutions Telephone sales Referral Sales Transitioning client conversations Customer focus Customer service Building rapport Establishing Trust Active Listening Overcoming objections Start Date: October 7, 2024 1st Shift Training 1st and 2nd Shifts Available After Training Requirements Gaining agreement Multitasking Oral communication Problem solving Desired skills (that may result in a higher than average starting salary) • Experience in financial services • Experience in sales, cross-selling, upselling or referring products • Experience working in an inbound or outbound contact center (phone, chat and or video) • Experience working as a Personal Banker managing high client volume

About Us: Salenger, Sack, Kimmel & Bavaro (SSKB) is a leading law firm experienced in medical malpractice, personal injury, construction accidents, and product liability. We are committed to providing exceptional legal services and ensuring our clients receive the support and representation they deserve. We’re looking for a dedicated and empathetic individual to join our team as an Intake Specialist. Job Summary: The Intake Specialist will be the first point of contact for potential clients. This role involves handling incoming inquiries, assessing the needs of callers, and ensuring a smooth transition from initial contact to consultation with our legal team. Your primary goal is to instill comfort, confidence, and trust in potential clients, assuring them that they are at the right law firm. The ideal candidate will have excellent communication skills, a strong sense of empathy due to the nature/seriousness of the calls, and the ability to manage multiple tasks efficiently. Key Responsibilities: ● Client Interaction: Answer incoming calls and inquiries, providing a warm and professional first impression of the firm. Ability to console and advise distressed callers. ● Needs Assessment: Listen to potential clients’ concerns, ask pertinent questions, and gather essential information to determine the appropriate legal services. ● Information Management: Accurately document client information, case details, and any relevant data into the firm’s case management system. ● Collaboration: Work closely with attorneys and legal staff to ensure that potential clients are connected with the right legal team member. ● Client Support: Assist with addressing client concerns, answering questions, and providing information to enhance the client experience. ● Continuous Improvement: Provide feedback to improve intake processes, client communication, and overall client satisfaction. Qualifications: ● Experience: Previous experience in a customer service, client relations, or intake role is preferred, especially in a legal or professional services environment. ● Bilingual: Proficient in Spanish or English ● Skills: Strong interpersonal and communication skills, with the ability to empathize with clients while maintaining professionalism. ● Organization: Highly organized, with the ability to manage multiple tasks and prioritize effectively. ● Technology: Proficiency in using case management software, CRM systems, and basic office software (e.g., Microsoft Office Suite). ● Education: A high school diploma is required; an associate or bachelor’s degree is preferred. ● Attributes: Detail-oriented, proactive, and able to work both independently and as part of a team. Salenger, Sack, Kimmel & Bavaro, LLP is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Type: Full-time Pay: $27-37 per hour Benefits: ● Dental insurance ● Health insurance ● Life insurance ● Paid time off ● Retirement plan ● Vision insurance Schedule: ● 8 hour shift Work Location: In person

ROLE DESCRIPTION: We are on the lookout for a dynamic and efficient specialist to take on the role of an entry level marketing duties and support insurance agents in gaining and keeping customers. As Office Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income. We look forward to incorporating your energy and marketing perspective into our team as we build success together. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Able to increase profitable sales revenue in the agency through scheduled consultations and sales calls, email, direct mailings, presentations, and various marketing methods used to promote the brand and offer solutions. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Able to obtain Property and Casualty License Able to obtain a Life/Health License Able to achieve mutually agreed upon marketing goals. Interested in marketing products and services based on customer needs. Able to work in a team environment. Bilingual (Spanish preferred) BENEFITS: Hourly plus commission/bonus Paid time off (vacation and personal/sick days) Learning to market property/casualty, life, health and bank products Setting sales and growth goals Compensation: $31,000.00 - $55,000.00 per year

Are you passionate about helping the community? looking for an opportunity to work in sales, and wanting the ability to directly impact your own income potential? If so, we are looking for licensed, highly motivated, and self-driven individuals to join our team. In this field position, you will build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently. You will be interacting with customers, external business partners and the community. As a Sales Representatives you will be assisted non insured customers to  Affordable Care Act Program. Key Responsibilities: Sales and Marketing Mastery: Apply superior selling and marketing strategies to enroll new customers to the Affordable Care Act Program striving to surpass sales goals. Solo Operation with Team Growth Potential: Begin as a solo operator with the opportunity to expand your team, maintaining responsibility for territory management. Strategic Location Scouting: Identify and secure optimal Partner locations within your State, to maximize service outreach and customer accessibility. Recruitment: Recruit, attract, and onboard qualified candidates. Training Excellence: Conduct in-depth training for specialists, emphasizing product knowledge, enrollment processes, and compliance standards. Quality Assurance: Implement quality control measures to guarantee the accuracy and efficiency of the enrollment process. Performance Management: Evaluate and enhance the performance of enrollment specialists through constructive feedback and coaching. Team Leadership: Cultivate a collaborative and high-performing team environment. Operational Coordination: Manage all logistical components of the enrollment process effectively. Ideal Candidate: A self-motivated individual with entrepreneurial aspirations and a vision for building their own business. Passionate about connecting communities to ACA Program. Proven leadership in managing and motivating teams. Qualifications: Experience in management or supervisory roles, preferably in direct sales or marketing. Effective leadership, recruitment, and training skills. Excellent communication, analytical, and problem-solving abilities. Bachelor’s degree in Medical, Business, Marketing, or a related field (preferred) But not required. Benefits: Competitive compensation package with performance incentives. Leadership role in a crucial connectivity expansion initiative. Comprehensive training and professional development opportunities. Career growth prospects

Hi Applicants! We are seeking a skilled and detail-oriented Refurbishment and E-commerce Product Listing Specialist to join our team. As a Specialist, you will be responsible for restoring and rejuvenating a wide range of electronic items, toys, and other consumer products to their optimal condition and managing product listings. Your expertise in refurbishment techniques and attention to detail will play a crucial role in enhancing the quality and value of these items for resale. Responsibilities - Perform thorough inspections of electronic items, toys, and other products to identify defects, damages, or malfunctions. - Develop effective refurbishment plans and strategies based on the specific requirements of each item. - Disassemble, clean, and repair components as necessary to restore functionality and aesthetic appeal. - Refinish surfaces, remove scratches, and restore the appearance of products using appropriate tools and techniques. - Maintain accurate records of refurbishment activities, including item details, repairs performed, and parts used. - Prepare returns for resale and relist accordingly. - Collaborate with warehouse and inventory teams to manage returned inventory. - Identify opportunities for process improvements to enhance the customer return experience. Requirements - Previous experience in refurbishing electronic items, toys, or similar consumer products is highly desirable. - Strong attention to detail and excellent manual dexterity. - Solid problem-solving skills and the ability to work independently or as part of a team. - Effective time management and organizational abilities to handle multiple refurbishment projects simultaneously. - Dedication to quality and commitment to delivering refurbished products of high standards. - Good communication skills to collaborate with team members and effectively convey refurbishment-related information. - Proficient in Google Sheets, Excel, and basic computer skills. - Ability to multitask and prioritize tasks in a fast-paced environment. Join our team and contribute your refurbishment expertise to breathe new life into pre-owned items while maintaining the integrity of our product catalog and providing a seamless shopping experience for our customers. Apply now to become our Refurbishment and E-commerce Product Listing Specialist! Perks of the Job - 100% dental coverage after 60-days. - Paid Holidays, Vacation, and Personal Days. - Yearly bonuses and other perks. - Newer Offices/Warehouse currently being remodeled. - Fun and energetic work environment. - On-site training will be provided, but having a technical background and basic computer skills is a must. All applicants must pass a background check and have a clean work history. We are a small company and very selective about who we hire. Please make sure the posted job is a good fit for your skillset. Our company is growing rapidly and provides advancement opportunities and recognizes/rewards hard work. Design-Tactics LLC

Overview City Safe Partners’s mission is to provide our clients with highly trained and professional protection specialists. Whether your protection needs are short or long term, we can provide you with the appropriate agents to suit security needs. Our commitment to creating the safest possible environment has earned us a reputation for excellence and long-term client relationships. Using our considerable expertise in the field of security and protection, we will provide you with a comprehensive security solution in accordance with your specific needs. City Safe Security Partners is a woman owned security guard company with vast experience in the law enforcement arena. Which we leverage to provide our clients with simple solutions to complex issues. Whether its employee theft, loss prevention, identity theft or any security concern preventing your company from achieving its mission, we excel at analyzing these problems and providing customized solutions to meet your needs. At C.S.P, we understand the importance and significance of professionalism. Our guards are always diligent, skilled and knowledgeable. The City Safe Way! We’re a Certified MWBE Company Job Skills / Requirements The position is: Full Time Work Shifts Available: Morning, Afternoon, Evening, and Overnight Location: Harlem area Workdays Available: Candidates should be flexible Monday – Sunday Weekly pay Pay Rate: $20.00 per hour Must exhibit great customer service skills, will be interacting with the general public daily, and interact with client and staff! Responsibilities: Provide customer service to our clients by carrying out safety and security procedures, site-specific policies, and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem-solving manner Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points Prevent losses and damage by reporting irregularities and informing violators of policy and procedures. Complete reports by recording observations, information, occurrences, and surveillance activities. Each security guard shall be able to stand on their feet for an entire tour and work outside in any type of weather element. Personnel must be able to understand, speak, and write the English language fluently, and communicate intelligently with personnel and the public. Equal Employment Opportunity: City Safe Partners Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. New York Employment Disclaimer: This job description does not constitute an offer of employment, and employment with City Safe Partners Inc. is at-will, which means that either the employee or the employer can terminate the employment relationship at any time, for any reason or no reason, with or without notice. Education Requirements (Any) High School Diploma GED Ability to read and write in English Certification Requirements (All) Active Security Guard License Additional Information / Benefits Minimum Requirements: Be at least 18 years of age for unarmed roles; Possess a high school diploma or GED 1 to 2 year of verifiable experience

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. About the Opportunity We're looking for a Studio Buyer & Sales Specialist to join our team in our San Francisco, CA location. In this role you will be responsible for delivering a client experience at the highest level and understanding the importance of following a company mission and vision while delivering results in both procurement of product as well as strong sales with a client-centric philosophy. Is available to work traditional Retail operating hours that may include weekends, evenings and holidays. Responsibilities include: - Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items. Achieving sales goals , conversion expectations, circularity, procurement KPI’s and all service responsibilities. - Following through on all assigned targeted outreach data lists (BOPS, SF Scheduler, Online Geo targeted list). Building a personal repeat business of Fashionphile and Neiman Marcus Group Clients. - Participating and achieving in all Benchmarking and Brand education provided by Fashionphile. - Processing of goods to HQ for Authentication and Online Selling. What We’re Looking For: - High School Diploma - Excellent Customer Service skills - Outstanding verbal and written communication skills - Extremely organized with a strong attention to detail - Strong skills with client outreach - Strong proficiency working with online website. - Strong computer skills, including data entry, internet savvy, and quick to learn new programs - Luxury Retail Experience - nice to have - Sales experience - nice to have What We Offer: - Medical, Dental and Vision Coverage - FSA options for Medical, Dependent Care & Commuter Benefits - Paid Time off, Paid Sick Time, and Paid Holidays - 401(k) with generous match program - Free Life Insurance and AD&D - Long Term Disability Insurance - Employee Discount Compensation: Pay Rate: This position begins at $20/HR for all New Hires into FASHIONPHILE's San Francisco, CA location + uncapped commission. FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.