Support Engineer II
12 days ago
Seattle
Overview TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers. Position: Support Engineer II Location: Seattle WA 98101 Duration: 3 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: • The clients IT Support is the first point of contact for technical support service requests., • Our IT Support Associate II spends their day fielding incoming chats calls and online requests from the Client Corporate and its subsidiary employees worldwide., • The successful IT Support Associate II will be customer focused and motivated by team success., • You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests., • You will also be committed flexible and demonstrate the ability to maintain high levels of productivity while maintaining quality support., • Provide basic technical support to the Client Corporate employees worldwide., • Research resolve and respond to inquiries received via web chat telephone callsemail ticketing system all in a timely manner in accordance with organizational standards., • Diagnose and troubleshoot end user computing problems including analyzing the problem identifying the appropriate resources testing proposed fixes and following upto ensure the problem has been resolved., • Create and submit detailed call logs documenting customer interactions that are accurate thorough and timely., • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed., • Follow all standard operating procedures (SOP) through the effective use of knowledge management., • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users., • Assist with activities to triage and escalate any system or network outage to reduce downtime., • Assist with remote assistance in Teleconferencing systems and AV presentation equipment., • Adherence to shift schedules and timeliness are key requirements, • Willingness to work flexible shifts and scheduling weekends and holidays Typical Day in the Role: Day to Day Rhythm:, • This person will be supporting the ex-employees with onsite IT help requests though a ticketing system and will help people in person Culture and Training:, • Each site will have their own way of onboarding Candidate Requirements: Basic qualifications, • 2 years of experience supporting Windows Mac and/or Linux Operating systems in a corporate setting, • High school or equivalent diploma, • Associate in Computer Science or related field or experience equivalent., • 2 years of experience in helpdesk or desk-side environment, • Experience in Windows Mac OS environments, • Strong verbal skills proven ability to communicate with technical and non-technical staff, • Ability to work both independently and within a team environment, • Display a commitment to quality and strong multi-tasking skills Preferred qualifications, • Bachelors degree in Computer science or IT related field, • Microsoft MCSE MCITP Systems Administrator (Active Directory), • Bachelors degree in Computer science or IT related field, • Advanced Linux systems administration skills, • Strong troubleshooting skills of very complex systems, • Ability to explain complex IT concepts in simple terms, • ITIL Foundation Certification Top 3 must-have hard skills, • 3 years of recent onsite IT support/IT Helpdesk Technicians supporting the Mac Windows and Linux operating systems, • 2 years of experience in helpdesk or desk-side environment TekWissen Group is an equal opportunity employer supporting workforce diversity. he successful IT Support Associate II will be customer focused and motivated by team success., • You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests., • You will also be committed flexible and demonstrate the ability to maintain high levels of productivity while maintaining quality support., • Provide basic technical support to the Client Corporate employees worldwide., • Research resolve and respond to inquiries received via web chat telephone callsemail ticketing system all in a timely manner in accordance with organizational standards., • Diagnose and troubleshoot end user computing problems including analyzing the problem identifying the appropriate resources testing proposed fixes and following upto ensure the problem has been resolved., • Create and submit detailed call logs documenting customer interactions that are accurate thorough and timely., • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed., • Follow all standard operating procedures (SOP) through the effective use of knowledge management., • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users., • Assist with activities to triage and escalate any system or network outage to reduce downtime., • Assist with remote assistance in Teleconferencing systems and AV presentation equipment., • Adherence to shift schedules and timeliness are key requirements, • Willingness to work flexible shifts and scheduling weekends and holidays Typical Day in the Role: Day to Day Rhythm:, • This person will be supporting the ex-employees with onsite IT help requests though a ticketing system and will help people in person Culture and Training:, • Each site will have their own way of onboarding Candidate Requirements: Basic qualifications, • 2 years of experience supporting Windows Mac and/or Linux Operating systems in a corporate setting, • High school or equivalent diploma, • Associate in Computer Science or related field or experience equivalent., • 2 years of experience in helpdesk or desk-side environment, • Experience in Windows Mac OS environments, • Strong verbal skills proven ability to communicate with technical and non-technical staff, • Ability to work both independently and within a team environment, • Display a commitment to quality and strong multi-tasking skills Preferred qualifications, • Bachelors degree in Computer science or IT related field, • Microsoft MCSE MCITP Systems Administrator (Active Directory), • Bachelors degree in Computer science or IT related field, • Advanced Linux systems administration skills, • Strong troubleshooting skills of very complex systems, • Ability to explain complex IT concepts in simple terms, • ITIL Foundation Certification Top 3 must-have hard skills, • 3 years of recent onsite IT support/IT Helpdesk Technicians supporting the Mac Windows and Linux operating systems