Customer service coordinator jobs in West Valley City, UT - Page 2Create job alerts

Job Description Company Overview Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Position Summary The Operations Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site. Competencies • Ethics & Values, • Problem Solving, • Customer Focus, • Drive for Results, • Conflict Resolution, • Functional/Technical Skills, • Managing & Measuring Work, • Timely Decision Making, • Organizing, • Composure, • Learning on the Fly The essential functions include, but are not limited to the following: • Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client, • Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage, • Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism, • Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel, • Provide operational support to the distribution center team as needed, including assisting with audits and process improvements, • Utilize client-specific routing software, • Communicate with other departments on updates, meetings, and other as needed, • Perform route monitoring utilizing client-specific software, • Check in reschedules that are brought back by motor carriers, • Process returns through the clients portal at participating locations, • Move inventory safely using material handling equipment (as needed), • Serve as a point of contact for escalations from the client, • Schedule orders and notify the customer of their time windows for next day delivery, • High School Diploma/GED or equivalent required, • Strong people and operational management skills, • Experience utilizing Microsoft Office products (Excel, Teams, etc.), • Excellent verbal and written communications skills, • Excellent interpersonal skills, • Excellent customer service skills, including conflict resolution, • Ability to adapt to changes in a fast-paced environment, • Routing, scheduling, and checking on delivery status The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects. This position may require extended work hours and travel. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

Job Description At Mo’ Bettahs, we cherish our core values: Kuleana (Responsibility), Ho’okipa (Hospitality and Aloha), Ho’okuku (Competitiveness), Mo’omeheu (Culture), Miki’oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail. COMPENSATION & BENEFITS: • Base Salary - $55k - $70k, • Monthly Bonus Potential, • Bonus is based on hitting targets based on store metrics, • Monthly Stay Bonus Potential, • Free Team Member Meals & Drinks While You Work, • Discount For You & Family/Friends When Not Working, • Be at least 18 years of age, • High school diploma or GED, • Two or more years managing up to 40 team members in business or food management, • Proven track record of successfully promoting team members, • Experience in identifying and developing talent within a team, • Ability to make difficult personnel decisions, • Lead the execution of the brand daily, • Competent in all FOH & BOH position, • Responsible for the cleanliness of the restaurant, FOH & BOH, • Responsible for Same Store Sales growth, • Responsible for line speed to be measured using transaction times, • Serve as primary point of contact for all customer service matters and responsible for overall customer reviews, • Handle the execution of quality food following proper procedures and Mo’ Bettahs standards, • Coordinate and lead weekly meetings with Manager in Training, Off-Premise Coordinator, and Certified Trainer, • Review weekly employee schedules, • Complete weekly reports, self-reporting, people PAR staffing guide, complete online ordering, inventory, etc., • Have a thorough knowledge of the Mo’ Bettahs culture, • Follow all company standards for health, safety, sanitation, security, and maintain a neat and clean appearance, • Adhere to and ensure all employees follow proper policies and procedures as outlined in the employee handbook, • Live by and possess the Mo' Bettahs Values, • Exemplifies the aloha spirit with our customers, team members, and vendors, • Exceptional attention to detail, • Collaborative, growth mindset and partnership oriented, • Excellent verbal and written communication, • Able to motivate and lead staff, • Willingness to obtain trainings and obtain certifications as needed, • Ability to multitask and complete tasks in a timely, accurate manner, • Valid driver’s license Position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 50 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time including viewing the screen, using a mouse and manipulating a keyboard with hands, reaching with arms. May be asked to drive or travel by car, air or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job. Mo' Bettahs is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.