Compensation Senior Claim Representative
hace 5 días
Los Angeles
Job Description Role: Compensation Senior Claim Representative Location: Los Angeles, California 90071 Duration 6 months "Duties & Responsibilities: • Handles all aspects of workers compensation lost time claims from set-up to case closure ensuring strong customer relations are maintained throughout the process., • Reviews claim and policy information to provide background for investigation., • Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with insured, claimant and medical providers., • Evaluates the facts gathered through the investigation to determine compensability of the claim., • Informs insureds, claimants, and attorneys of claim denials when applicable., • Prepares reports on investigation, settlements, denials of claims and evaluations of involved parties, etc., • Timely administration of statutory medical and indemnity benefits throughout the life of the claim., • Sets reserves within authority limits for medical, indemnity and expenses and recommends reserve changes to Team Leader throughout the life of the claim., • Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them., • Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered., • Works with attorneys to manage hearings and litigation, • Controls and directs vendors, nurse case managers, telephonic cases managers and rehabilitation managers on medical management and return to work initiatives., • Complies with customer service requests including Special Claims Handling procedures, file status notes and claim reviews., • Files workers compensation forms and electronic data with states to ensure compliance with statutory regulations., • Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized., • Works with in-house Technical Assistants, Special Investigators, Nurse, • Consultants, Telephonic Case Managers as well as Team Supervisors to exceed customer's expectations for exceptional claims handling service. Technical Skills & Competencies: • Lost Time Claim Examiner position with prior experience in workers compensation as a lost time examiner, or similar examiner experience in short-term / long-term disability, auto personal injury protection / medical injury, or general liability claims., • Requires basic knowledge of workers compensation statutes, regulations, and compliance., • Ability to incorporate data analytics and modeling into daily activities to expedite fair and equitable resolution of claims and claim issues., • Exceptional customer service and focus., • Ability to openly collaborate with leadership and peers to accomplish goals., • Demonstrates a commitment to a career in claims., • Exceptional time management and multi-tasking capabilities with consistent follow through to meet deadlines., • Use analytical skills to find mutually beneficial solutions to claim and customer issues., • Ability to prepare and make exceptional presentations to internal and external customers., • Conscientious about the quality and professionalism of work product andrelationships with co-workers and clients., • Willing to take ownership and tackle obstacles to meet Chubb's quality standards for service, investigation, reserving, inventory management, teamwork, and diversity appreciation., • Superior verbal and written communication skills. Experience, Education & Requirements: • Experience working in a customer focused, fast-paced, fluid environment, • Experience utilizing strong communication and telephonic skills, • Prior experience requiring a high level of organization, follow-up, and accountability, • Prior workers compensation claim handling experience or other similar type of claim handling experience is required (healthcare, short-term / long-term disability, auto personal injury protection / medical injury, or general liability)., • Prior insurance, legal or corporate business experience is a plus but not required, • AIC, RMA, or CPCU completed coursework or designation(s) is a plus but not required, • Proficiency with Microsoft Office Products, • Knowledge of medical terminology is required, • Knowledge of bill processing is required Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.