Call Center Confirmation Specialist
hace 5 meses
Northborough
Job Description Overview We’re looking for an experienced Confirmation Specialist to join our Call Center! As a Call Center Confirmation Specialist for Esler Companies – Renewal by Andersen you play a key role in managing our appointment schedule for in-home consultations across all markets. In this role you’ll be in-bound and outbound calling to confirm details of pre-scheduled visits for order accuracy and on-time schedule assurance. Do you have strong communication skills and a passion for helping people? Are you someone that is driven by workplace culture? Apply now, we would love to talk with you! Responsibilities • Manage appointment calendars., • Dispatch and communicate with field representatives., • Data entry using multiple platforms., • Follow up on canceled and rescheduled leads. Qualifications • Call Center experience required., • Strong communication skills., • Ability to multitask in a fast-paced environment., • Professional Demeanor., • High School diploma or educational equivalent preferred., • Comfortable navigating multiple applications and platforms., • Medical, Dental, and Vision Insurance, • Teammate Assistance Plan, • Tuition Reimbursement, • 401k with 50% match up to 6% of your annual pay, • Paid Time Off, • Company Paid Holidays, • Paid Volunteer Time