Customer Service jobs in Charlotte, North Carolina - Page 8Create job alerts

Job DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: • We close early so you can enjoy your evenings., • We offer flexible work schedules., • Were keeping it casual. T-shirts and sneakers are where its at!, • Cake discounts. Yummm!, • You dont have to be 18 to work here, so students can join us., • This job is fun. Its literally a piece of cake!, • This is a great place to make new friends!, • Youll get trained. Not only on crafting cake, but on growing your career., • We love to celebrate and bring joy to the community. Apply now. Joy is the job.

Overview: We are seeking a motivated Customer Service Assistant to support daily customer interactions and help deliver a positive experience. Responsibilities: Assist customers with general questions and service needs.

This is well suited for individuals who communicate clearly, stay organized, and are comfortable working independently in a remote environment while collaborating with a team. Key Responsibilities Assist clients with organizing and coordinating personalized plans Research, compare, and confirm reser

As a Customer Service Assistant at RSTR Company, you will help create smooth and positive in-person experiences while supporting a fast-moving and motivated team.

Job DescriptionDescription: Job Title: Account Management Analyst Job Type: FT Location: Hybrid 3+ days in office (Charlotte, NC) Job Summary We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. An Account Management Analyst will play a key role in supporting the Account Management team by ensuring smooth day to day operations, maintaining organized workflows, and enabling Account Managers to focus on client relationships and strategic initiatives. This role is ideal for someone who thrives in a fast paced environment, enjoys problem solving, and excels at keeping teams coordinated and informed. The Account Management Analyst will report to a Team Leader, Account Management. What You’ll Do • Monitor case queues daily for incoming activity., • Triage, analyze and either reassign or resolve inquiries assigned to applicable queues in CRM., • Keep CRM current and accurate based on information received by clients and broker partners., • Assist with monitoring and reporting on multiple performance metrics, including but not limited to daily case activity & phone activity., • Call calibrations – pull, monitor and score a random sampling of calls monthly., • Review and reassign or complete tasks assigned to Account Management team., • Process various documents through legacy or enhanced platform (miscellaneous documents that need to be processed, specific updates that are reported out of various systems, etc.)., • Act as a liaison between the Account Management and Claims teams to ensure all claims documentation is complete, up to date, and accurate., • Coordinate claim feed authorization forms – work with Account Manager to validate claim parameters, complete form and send to carrier., • Pull system reporting to support performance guarantees for applicable clients; prepare final reporting to provide to client(s)., • Monitor quarantined emails daily for release., • Support client interactions as needed., • Perform other duties as assigned., • An individual that understands the value of providing a high level of customer service., • An individual who is hyper focused on excellent service turnaround times., • An individual with 1+ years of relevant Account Management work experience. Previous experience in benefits management, customer service or account management related field required., • Preferred associate or bachelor’s degree but not required., • A collaborative peer who can empower teammates to grow personally and professionally., • A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment., • Able to confidently use independent judgment and expertise to manage both clients and brokers., • Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner., • An internally motivated individual with a high level of personal worth looking to grow personally and professionally. FloresHR’s standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid office environment based out of our Charlotte office (off West Morehead) (3+ days in office). This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations. How We Support Our Team At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too! • Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!, • Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this. Our vision is to be the most admired benefits partner, and our core values and beliefs are: • We believe in always doing the right thing., • We believe that a remarkable service experience is possible., • We believe in trusting one another as an operating philosophy., • We believe that high performance teams deliver extraordinary results., • We believe in building benefits technology that converts the complex to easy.

Job Description We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience. Key Responsibilities • Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance, • Review travel plans and help confirm trip details with clients, • Share helpful information about destinations, travel requirements, and agency processes, • Follow up with travelers before departure to ensure everything is in place, • Strong communication and interpersonal skills, • Customer service experience is helpful but not required, • Organized with attention to detail, • Comfortable using online tools and digital platforms, • Remote position with flexible scheduling options, • Training and ongoing support provided, • Opportunities for professional development in the travel industry, • Access to travel-related perks and discounts, • Supportive and collaborative team environment