Buscar empleo: 400 ofertas de trabajo de customer success manager en Miami, Florida (septiembre 2025) - page 4

KIDZ Medical Services

Director of Human Resources

hace 19 días

Miami

Job Description SUMMARY: The Director of Human Resources will be responsible to design, operationalize, and manage the full spectrum of HR functions, ensuring alignment with business needs. The Director oversees HR strategies, policies, and practices to align with organizational goals, ensuring effective workforce management and compliance. DUTIES AND RESPONSIBILITIES: • Oversees all Human Resources functions of the organization, under the guidance of the Executive team, including but not limited to:, • Compensation, benefits, and leave, • Disciplinary matters, including disputes and investigations, • Performance management, • Talent management- recruitment, onboarding, retention, • Culture, employee engagement, recognition, and morale, • Occupational health and safety, • Compliance with federal and state laws and reporting, • Training and development., • Responsible for building/implementing, maintaining and optimizing our HRIS system (ADP Workforce Now) as well as our learning platform (Relias)., • Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention., • Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs., • Builds strong relationships with employees and managers to maintain a positive pulse on employee relations and engagement., • Manages and participates in (as necessary) employee disciplinary meetings, investigations, and terminations while maintaining professionalism and confidentiality., • Manages and coordinates onboarding and offboarding processes, including planning and facilitating New Employee Orientation, conducting exit interviews, and providing actionable recommendations based on feedback., • Partners with Operational and Clinical leaders to identify staffing and recruiting needs; develops and executes best practices for hiring and talent management., • Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system., • Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance., • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management., • Supports selection of annual benefits plans, educates employees on benefit offerings, and oversees open enrollment as well as ongoing benefits support., • Assist in developing and delivering HR-related training programs such as Harassment Prevention, Performance Management, Conflict Management, leadership development topics, and other supervisory training., • Provides tools and resources to leaders to help them effectively interviewing, hiring, onboard and train new employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining. Performs other related duties as assigned by management., • This job directly supervises the Benefits & HR Coordinator and provides guidance to Manager of Physician Credentialing and Recruitment., • Supports all leaders and teams throughout the organization., • Bachelor’s Degree in Human Resources, Business Administration, or related field required; Master’s degree preferred., • Certificates, licenses and registrations preferred: SHRM-CP or SHRM-SCP highly preferred., • Bilingual- English and Spanish, strongly preferred., • Experience utilizing ADP Workforce Now., • On-site presence required and ability to commute throughout South Florida to KIDZ office locations as needed., • Other skills required:, • Minimum of 10 years of human resource management experience required with progressive leadership experience. Healthcare experience strongly preferred., • Excellent verbal and written communication skills., • Interpersonal and negotiation skills., • Organizational skills and attention to detail., • Excellent time management skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills., • Strong supervisory and leadership skills., • Microsoft Office proficient., • Ability to adapt to the needs of the organization and employees., • Ability to prioritize tasks and to delegate them when appropriate., • Thorough knowledge of employment-related laws and regulations., • Safety --Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly., • Excellence – Focuses on achieving the highest possible standards of performance and quality., • Respect & Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Value & Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources., • Integrity & Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Collaboration & Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Empathy – Seeks to understand and validate others’ perspectives and emotions. OTHER COMPETENCIES: • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments, • Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail., • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities., • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates., • Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results., • Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others., • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals., • Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity., • Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions., • Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions., • Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals., • Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans., • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed., • Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. ABOUT US: KIDZ Medical Services is a private, physician-owned multispecialty healthcare organization in South Florida committed to excellence in neonatal, pediatric, and women’s healthcare. Our team of more than 400 clinicians and team members care for patients and families across 15 medical practice locations and 15 hospital partner sites spanning from Miami-Dade to St. Lucie County. University-affiliated and headquartered in Coral Gables, KIDZ has been advancing the care of children and moms since 1988 through clinical, technological, and research innovation. We foster a respectful and supportive culture where team members are valued and inspired to transform lives. Learn more at KIDZmedical.com. OUR MISSION: Every day, we proudly deliver transformative care to infants, children and moms through our highly skilled and compassionate clinicians and team members. OUR VISION: To transform the lives of women, children, and families, so they can have a healthy and fulfilling future. OUR VALUES: Safety - Quality, Compliance, Reliability Excellence – Innovation, Patient Experience, Clinical Outcomes Respect – Diversity, Inclusion, Partnership Value – Accessible, Cost-efficient, Beneficial Integrity – Accountability, Honesty, Ethics Collaboration – Teamwork, Trust, Communication Empathy – Caring, Compassion, Dedication

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