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We are looking for a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones and answering all guests’ questions and concerns, and assisting in the daily operations. Front desk employees are often the first employee that the customer or the public comes into contact with, so you must be personable and have outstanding interpersonal communication skills. You'll also be responsible for leaving a good first impression for the organization Duties and Responsibilities: Greet guests with a welcoming smile and professional yet friendly demeanor Help maintain a clean and organized facility Assist with building events and parties Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy workspace at all times Resolve customer complaints and problems calmly and effectively Notify management of any serious issues that you cannot resolve Maintain a friendly, personable disposition Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Requirements and Qualifications : Previous experience in customer service Ability to work both independently and collaboratively. High school diploma or GED equivalent is required Experience is hospitality is prefered. Must display strong verbal and written communication and phone skills, including a professional phone demeanor Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels The ability to retain a calm and personable attitude Excellent customer service skills Ability to maintain calm, politeness, and patient in stressful situations Organized and detail-oriented
I am searching for a hybrid remote, Office Assistant (roughly 16 hours a week with the opportunity to increase), who can assist with tasks such as personal communications including but not limited to detailed notetaking, understanding/interpreting emails, developing email responses, assisting with any needed phone/video calls, and documents that I receive. This individual would also potentially assist with local volunteer opportunities that I take part in and/or potential local speaking events that I may present at. It is equally important that the hired individual understand that I am not looking for someone to micromanage or run my daily life, instead, I am seeking someone who can help facilitate conversations, comprehension, and overall understanding regarding job tasks and goals. This role is flexible and adaptable with the main purpose revolving around ensuring personal life tasks are on track so that I have more time available to allocate to the development of Ability Together (a nonprofit organization I founded) and prepare for more speaking events. Responsibilities Assist with personal correspondence, personal schedule keeping, and appointment setting/management. Provide interpretation services through video/phone calls with personal contacts. Work to ensure personal self-determination goals are being actualized and brought forward to maintain steady progress. Assist with the presenting of ABT presentation and serve as a contact for the organization at local speaking events. Assist with personal appointments (Example: myofunctional/speech therapy) to take notes and interpret communications. Facilitate practice of exercises given during myofunctional/speech therapy. Ensure all email, mail, text, and any other communications are processed, responded to, and properly categorized. Assist with setting up equipment for local speaking events or in-person training that I am hired for. Accompany me to volunteer opportunities, educational opportunities, and/or speaking events as scheduled and ability allows. Assist with occasional tech support. Other duties as assigned. Schedule Remote Flexible schedule to complete tasks as needed: approximately 16 Hours/week (Typically 4-6 hours Monday, Wednesday, Friday) between the hours of 9:30am and 3:30pm Weekly Wednesday Team Meetings: 9:45 am 12:00 pm 1-2 days per week will be in person in Laguna Woods, CA Requirements Positively represent me and my work and always be professional (on-time, positive attitude, respectful, proactive) Communicate effectively and professionally with service providers, family, and the Ability Together team as needed. Read and communicate fluently in English. Potentially assist with transportation to and from community activities, outings, and/or speaking events 1 or more years of experience preferred. Eager and willing to learn and accept challenges. Computer savvy and comfortable using webcam, headphones, and microphone. Good working knowledge of PowerPoint, Google Slides, and slide show presentation Professional writing and communication skills Experience working with Microsoft 365 products (Word, Outlook, and Excel) and Google Workspace Reliable access to a car and maintain clean driving record in compliance with Transportation Safety Ability to maintain a regular work schedule on weekdays and occasionally one weekend day. Successfully pass all post-offer, and pre-employment screening requirements, including criminal background checks, and provide proof of eligibility to work in the United States Benefits Mileage reimbursement (while completing job tasks and if providing transportation) Potential for job expansion in terms of hours and/or tasks Education High school or equivalent (Required) Associate or bachelor s degree or relevant college coursework and 1 to 2 years of experience, or equivalent combination of training, education, and experience to perform the job successfully.
The Sales lead is passionate about Cannabis, provides product knowledge to our customers and explains the benefits of buying specific products. The Sales Lead delivers the Company’s retail promise to every customer visiting the Dispensary. Provides supervisor customer service and education guidance to registered patients and Designated Primary Caregiver (“DPC”). Take patients orders, record sales in the Inventory Control System (“ICS”), and handle cash, and debit card transactions. Maintain an organized environment and facility appearance. The Sales Lead or Cannabis Advisor Lead collaborates with the Assistant Manager, Dispensary Manager and leadership team to develop, document and implement practices, policies, and strategies that support a performance and results-driven culture. This role is a developmental opportunity in preparation for a management position. Duties/Responsibilities/Tasks Greets patients and DPC’s and escorts them from the waiting room to the secured sales dispensary. Provides orientation and tours for first-time clients. Follows the Company’s selling standards to meet the team and individual sales goals and metrics. Drives sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment with all medical Cannabis and related products, except samples, secured and behind a counter. Models best-in-class service experience that consistently strives to exceed customers’ expectations. Make sales and prepares approved sales from the client. Calculates sales price and enters into the cash register. Collects the amount due from the client in cash or via a cashless debit transaction. Packages order, checking to ensure each product is appropriately labeled, including warning as required by law. Deliver sales from ICS agent for entry. Escort client waiting room to exit. Escort next client to secure sales area. Inspires customer confidence and creates loyalty to Company brand. Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures. Is accountable for accurately utilizing the Company’s Point of Sale system. Communicates with the patient coordinator to maintain patient traffic flow and maximize sales and customer satisfaction. Responds to in-person patient requests, compliments, and resolves simple complaints, through e-mail, or by the phone requesting supervisor support as needed. Maintains organization of dispensary and through daily upkeep and light cleaning. Maintains quality and appearance of the product by removing shake and stems, while checking for mold, mildew, expiration or sell-by dates, or defective products, and keeping samples clean and in order. Maintains knowledge of all medical Cannabis, and related products and services offered, as well as applicable state and local laws and regulations and industry news. Educates patients and DPD’s on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods. Provides education materials and resources for patients and DPCs as needed. Records specific request, preferences, and notifications for patients and DPCs using the internal Electronic Verification System (“EVS”) and ICS and follow up as needed. Maintains awareness of patient input and suggested changes to improve service or product, invites clients to use the suggestion box in the waiting room. Discusses inventory levels with patient coordinator and Manager or Assistant Manager to maintain accurate online menus and update menus and checklist as needed. Coordinates supply orders with the dispensary manager as needed. Other responsibilities and duties assigned by the Manager or Assistant Manager. Job Requirements 2+ years of retail or customer service experience required. High School Diploma or GED preferred. Knowledge of recreational Cannabis policy and law is preferred but not required. Must be able to ensure accurate data-entry and record keeping. Ability to work in a fast-paced, changing, and challenging environment is required. Proficiency in Windows-based and other software and Internet navigation is required. Point of Sale software and cash handling experience is preferred. Additional Requirements: Must be at least 21 years of age. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment: Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. EEO Statement: We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities. Job Type: Full-time Pay: $21.00 per hour Shift: 10 hour shift 12 hour shift 8 hour shift Day shift Weekly day range: Monday to Friday Weekends as needed