Girl Experience Specialist
9 months ago
San Antonio
Job Description Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place. The Girl Experience Specialist supports the development and delivery of the Girl Scout Leadership Experience that supports membership retention. Responsible for designing and maintaining a safe environment that can provide a girl-led, learning by doing, cooperative learning experience for all grade levels. Develop relationships with volunteers and community partners to support delivery of the Girl Scout program portfolio. This position will work cross-functionally with other departments to ensure the council’s goals are achieved. Essential Duties and Responsibilities • Assists in the development, coordination, and delivery of quality program events and curricula that meet the council’s goals., • Creates a trusting, cooperative relationship with program partners within the community to include nonprofit organizations, businesses, or others that support the council’s goals., • Delivers a program experience that provides some of the five ways girls benefit by participating in the Girl Scout program: strong sense of self, positive values, challenge seeking, health relationships, community problem solving., • Manages and leads groups of participants of 10 to 100 girls., • Develops volunteer relationship to support program delivery., • Attends community events in partnership with other departments, as needed., • Maintains adequate attendance, record keeping, paperwork processes, purchasing processes, and database administration for program participation., • Assists with the analysis of program evaluations to ensure membership needs are being met, and addresses issues and modifies or discontinues programs as needed., • Assists with outcome survey implementation., • Supports grant implementation. Competencies and areas of expertise may include: • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments., • Oral and Written Communication (i.e. In person, verbal, written, and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff., • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; displays understanding of how job relates to others., • Problem Solving - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; and makes decisions without undue delay., • Education/Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience., • Language Ability: Ability to read, analyze, and interpret database information. Ability to respond to common inquiries or complaints from volunteers or members of the business community., • Math Ability: Ability to calculate figures and apply concepts of basic math., • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions., • Computer Skills: Must be proficient with a computer and Microsoft Office (i.e., Excel, Outlook, PowerPoint, and Word)., • Training Provided: Receive training in archery, CPR & First Aid, and potentially high ropes course., • Outdoor Events: Embrace outdoor activities, including leading nature-focused events., • This position primarily performs its duties indoors or outdoors and is occasionally exposed to outdoor weather conditions and/or moving mechanical parts., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds., • Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing., • While performing the duties of this job, the employee is regularly required to talk or listen., • The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms., • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or craw