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A major client of ours has a need for a Legal Word Processor for their Garden City, NY location. This is a permanent role. Summary: Enhances attorney and staff effectiveness by providing word processing and marketing support. Requires an associate’s degree or its equivalent and 5 or more years of related experience. Essential Functions and Duties: • Provide Firm-wide high-level word processing support, • Coordinate handling of all assignments with other word processors, • Respond to a high volume of requests for assistance; communicate effectively and promptly, • Maintain organized and updated client mailing and marketing lists; coordinate Firm mailings, • Work on projects requiring advanced Word, Excel, PowerPoint, and desktop publishing skills, • Assist with marketing activities and projects (e.g., articles, press-releases, ads, interviews), • Maintain updated model HIPAA documents, • Assist with publication of bulletins, • Liaise with outside marketing company to distribute marketing materials, • Assist IT department with website projects, • Assume additional responsibilities as required to meet needs of Firm Knowledge, Skills and Abilities: • Ability to effectively multi-task, meet deadlines and excel in a team atmosphere, • Ability to type at least 65 words per minute with high accuracy rate, • Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs, • Familiarity with Constant Contact or similar program, • Familiarity with Hummingbird document management system or similar system, • Well-developed interpersonal and client relation skills, • Exceptional verbal and written communication skills, • Excellent organizational skills, • Knowledge of traditional and digital methods of dictation, • Ability to work overtime (mornings, evenings and/or weekends) as needed Education and Experience: • Associate’s degree or its equivalent and 5 or more years of related experience

Key Responsibilities Provide Level 1 help desk and desktop support for faculty, staff, and administrative users Install, configure, and troubleshoot desktops, laptops, and peripheral devices Connect and support printers (network and local), including basic configuration and issue resolution Troubles

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Experience • Mi

Job Location(s) US-NY-Old Westbury Job ID 2026-4447 Division Networks, Systems & Telecommunications. Position Type Staff Type Regular Full-Time Category Information Technology Work Mode Hybrid New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. NYIT's Office of Information Technology seeks an Endpoint Solutions Engineer located at the Old Westbury campus. Responsibilities: Maintain hardware and software for all NYIT-owned end-user computing equipment. • Develop procedures to allow first- and second-tier support to resolve common end-user computing issues., • Install, configure, upgrade, and patch Windows and macOS operating environments., • Inventory, prepare, and validate computer hardware and associated peripherals before they are deployed to the field., • Deploy computing resources to public computing spaces (i.e. labs, kiosks, classrooms); assist Client Services with deployment of personal computing devices during peak times as needed., • Provide second and third-tier technical support; concisely and effectively document issues to facilitate resolution and maintain user satisfaction., • Provide technical specification support to meet defined end-user computing needs for personal use as well as lab and classroom use., • Maintain inventory, tools, and media necessary for the delivery of support services used within the Endpoint Solutions and Client Services teams., • Manage specific applications in support of end-user computing, including system management, academic software, Windows and macOS deployment, antivirus, endpoint encryption, and print release., • In conjunction with the Manager of Endpoint Solutions and ITS Security Teams, develop and implement policies related to desktop security., • Provide excellent customer service to all members of the NYIT community to maintain and improve user satisfaction., • Manage student intern staff within the Endpoint Solutions team., • Coordinate support activities for NYIT's leased copier/printer operations across all campuses; monitor associated print management software, print volumes, and user quota allocations to ensure optimal use of resources and services., • Other duties as needed by the department and defined by the supervisor., • Bachelor's degree in Computer Science or related field and a minimum of three years of relevant technical experience; additional work experience may be considered in lieu of the degree requirement., • Expert knowledge of current versions of Windows, macOS, MS Office, Google Workspace for Education, as well as advanced knowledge of PC and Apple hardware/configuration issues., • Experience creating and updating OS images for Windows and macOS workstation/laptop configurations and supporting imaging processes., • Experience deploying and managing endpoints via MDM solutions such as ManageEngine or JAMF., • Experience with co-management using Intune, including enrollment, configuration, deployments, and hybrid Active Directory-joined device management., • Proficiency in Windows PowerShell utilizing task automation, configuration management frameworks, and remote troubleshooting., • Knowledge of Windows BitLocker Drive Encryption, FDE solutions, and TPM management., • Demonstrated ability to effectively diagnose and resolve hardware issues; expert understanding of the inner workings of PC and related hardware along with the ability to configure office productivity software, such as MS Office, virus protection software, and email clients required., • Knowledge of networking and internetworking concepts including TCP/IP and Virtual Private Networking., • Knowledge of application installation packaging, scripting, and deployment tools., • Strong interpersonal and communication skills; ability to establish effective collaborative working relationships at all levels of the University., • Ability to work independently and as part of a team; ability to work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively., • Able to physically move and install computers, printers, and peripherals in locations that may not have an elevator., • Must be detail oriented; possess excellent customer service and problem-solving skills; and display a high degree of integrity., • Ability to work nights and weekends on an as-needed basis is required. New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer. USD $95,000.00/Yr. USD $110,000.00/Yr.

Job Location(s) US-NY-Old Westbury Job ID 2026-4429 Division NYIT de Seversky Mansion Position Type Staff Type Regular Full-Time Category Hospitality New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. NYIT's deSeversky Mansion seeks a Sales and Events Coordinator to support the sales department at our catering facility at the Long Island (Old Westbury) campus. Under the direction of the manager, the Sales & Events Coordinator will be responsible for the following: Support the sales department and team with all sales related work as directed by Sales Manager. • Receive and expedite all client inquiries for catered events to include Weddings, Special Events, luncheons, dinners, conferences, other large catered events and NYIT related events at the Mansion., • Arrange and potentially give tours to prospective clients through the property and discuss client event needs while following the Sales Standard Operating Procedure (SOP) and understanding the history, flow, and layouts of the event space., • Follow all email and call etiquette as per sales protocols., • Attend planned events., • Place food orders with outside vendors (Kosher, Sushi, etc.) that cannot be prepared by our culinary team., • Work closely together and support the NYIT Campus Dining department when called upon., • Recruit new clients through attending industry and networking events, telemarketing, advertising and reaching out to the competition's client base., • Create content for marketing campaigns and offer ideas to the team on how to generate revenue., • Generate, propose, and review contracts and sample menus with potential clients., • Maintain relationships with past clients for future business by utilizing a database program in which client information is stored., • Discuss event details with client, gather finals meeting details from the Wedding Planning Guide within the expected timeframe., • Utilize database to keep in touch with and manage communication with past clients through phone calls, emails, and letters and follow up to ensure the client's expectations were met or exceeded., • Set up tastings for clients as scheduled with the Executive Chef., • Attend weekly BEO meetings with the sales team, culinary, service and housekeeping team for set-up, logistics and execution of events., • Run BEO meetings if Sales Manager is unavailable., • Take minutes at Sales Meetings, and create a document to send out to the de Seversky team., • Ensure that any changes requested by clients are immediately forwarded to the departments that are affected by the change., • Communicate to the operations, housekeeping and culinary team if set-ups, cleanliness of the mansion or food requirements are not meeting the pre- or post-expectation of the clients., • Ensure that all events are paid prior to the start of the event, following the contracted payment schedule policies of the mansion and ensure the bill reflects the costs stated in the contract., • Complete a new vendor document using the vendor program that is in place - store all information from vendors commissions to track., • Assist Sales Team in completing payments, filing, and scheduling meetings and tours with clients., • Ensure direct assistance with the client until day of the event., • Complete End of Month for Accounting department by following the SOP., • Schedule and meet with sales manager once or twice a week to discuss client's inquiries and questions., • All BEOs and contracts to be reviewed and signed by sales manager before it goes to clients., • Set up bi-monthly Managers Meetings., • Assist Director of Dining Services with setting up of meetings with the Dining Services team and outside vendors., • Must be able to work in other areas on campus as needed, such as campus dining cafes, campus dining catering, kiosks, food trucks, and any/all special events on or off campus., • Must be able to work a flexible schedule including weekends, nights and holidays, as needed, • Required to follow Labor Laws for taking breaks and use the designated kiosk to record time in and out., • Use Workday to input requisitions, • Manage all staff., • Ability to work from home when campus is closed with access to internet and Wifi and phone for speaking with clients and Sales Manager. Advanced computer skills including word processing, spreadsheets, desktop publishing and brand property Management Systems and Caterease. Excellent communication and listening skills. Ability to work a flexible schedule to include nights, weekends and holidays Drivers License. Preferred: Background in creativity, marketing and social media. 2-5 years' experience within a catering environment as a Sales or Event Specialist. New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer. USD $50,000.00/Yr. USD $55,000.00/Yr.

Job Title: L1 Desktop Support Technician (On-Site) Location: Nassau County, Long Island, NY Duration: Contract to hire Position Overview We're seeking a reliable L1 Desktop Support Technician to provide on-site support within a state and local education environment. Key Responsibilities Provide Leve

Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs. Responsibilities: Enhances attorney and staff effectiveness by providing word processing and marketing support. Provide Firm-wide high-level word processing support.

As a Legal Assistant (OA), you will: perform a variety of clerical, technical, and administrative tasks while providing legal support to attorneys and paralegals. Utilize basic office software such as Outlook (including eFax), Word, Excel, PowerPoint, Desktop Publishing, Access, SharePoint, and Adob

As a Legal Assistant (OA), you will: perform a variety of clerical, technical, and administrative tasks while providing legal support to attorneys and paralegals. Utilize basic office software such as Outlook (including eFax), Word, Excel, PowerPoint, Desktop Publishing, Access, SharePoint, and Adob

Job Description Future Tech Enterprise, Inc. is seeking a Level 2 Technician to provide advanced computer, network, and technical support to our client. This is a full-time, on-site role based in Valley Stream, NY, with occasional travel to nearby locations (within a five-mile radius). This is a full-time, on-site position. Work hours are from 8:30a -4:00p, M-F. Our benefits include: Medical, Dental, and Vision Insurance, 401k with company match, and PTO. What You'll Do: • Install, configure, and support network operating systems, • Resolve complex workstation issues (PC and Mac), • Install, upgrade, and test industry-standard software and operating systems, • Administer databases, internet/intranet systems, and maintain secure access across workstations, • Configure, install, and maintain network switches, • Design and support simple computer networks, • Provide additional technical support across wireless networks, mobile devices, console controls, and peripheral equipment, • Support other IT-related tasks and special projects as neededWhat You Bring:, • 3–5 years of technical support experience in a professional setting, • Valid driver’s license and access to a personal vehicle (local travel required), • Network+ and CCNA certifications, • Strong troubleshooting skills in an enterprise environment, • Excellent communication and customer service skills, • Experience working in education environments is a plusFuture Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. #LI-Onsite #FutureTechJobs #SG-1 Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Powered by JazzHR NM4ZRa3PKT

Job Description DigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well. The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing eye exams. Technical Requirements: • Solid working knowledge of technology, operating systems, and IT infrastructure., • Ability to troubleshoot hardware and software issues with both technical and non-technical audiences., • Customer-service oriented with a proactive problem-solving attitude., • Professional written and verbal communication skills., • Strong understanding of how software and hardware interact., • Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting., • Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable, • Solid working knowledge of technology, operating systems, and IT infrastructure. runs, and termination., • Ability to read and interpret basic network diagrams and cable maps., • Professionalism with all interactions internal and external., • Dependable with good attendance. DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment. Job Posted by ApplicantPro

Job Description Description We are seeking an IT Project Coordinator to support a Senior Project Manager on IT infrastructure initiatives for construction and renovation projects - desktop, network, systems, and telecom. This role will start with administrative responsibilities and progressively involve learning project processes. The position is ideal for candidates with foundational project coordination experience, or who are eager to grow within IT infrastructure project coordination. Someone coming from a administrative, communications, or IT background would be a fit for this role. We are open to candidates that have done some form of documentation, running meetings, purchase orders, and budgeting. This is a Jr. role - so around 1-3 years of experience is needed. Key Responsibilities Include: Assist Senior Project Managers with large-scale projects (e.g., multi-floor hospital upgrades). Coordinate meetings, scheduling, and documentation for project activities and meetings. Manage ordering processes and maintain accurate records. Understanding of cost structure. Not necessarily building budgets, but some form of budgeting experience. Act as a liaison between real estate teams and project management. Ensure timely communication and follow-up on project deliverables under Senior PM supervision. Skills Project coordination, Project management, Microsoft office, Schedule meetings, Reporting, Project scheduling, Project planning, site survey, documentation writing, microsoft excel, cost analysis, budgeting, Project coordinating, Project plan Top Skills Details Project coordination,Project management,Microsoft office,Schedule meetings,Reporting,Project scheduling,Project planning,site survey,documentation writing,microsoft excel,cost analysis,budgeting Additional Skills & Qualifications Experience: 6 months–3 years (up to 5 years) in project coordination or something similar; this is an intermediate/entry-level coordinator role but not an entry-level position. Technical Skills: Proficiency in Microsoft Office Suite Basic understanding of IT infrastructure. Strong organizational and communication skills. Ability to work in a hybrid environment and attend project sites across Nassau County Job Type & Location This is a Contract position based out of Mineola, NY. Pay and Benefits The pay range for this position is $30.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer's SLA's. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer's SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN's, Routing and Wireless, • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client's work environment & staff, • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Job Description Level 1 Helpdesk Engineer (MSP) 📍 Hicksville, NY | Hybrid (Onsite Dispatch as Needed) 🕒 Full-Time About Lincoln IT Lincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering reliable IT, strong client relationships, and clear career growth for our team. The Role We’re looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. You’ll be the first point of contact for client support requests, working in a fast-paced MSP environment with exposure to a wide range of technologies. This role includes both remote support and occasional onsite dispatches to client locations. What You’ll Do * Serve as first-line support for end users via phone, email, and ticketing system * Troubleshoot and resolve issues with: * Windows desktops and laptops * Printers and peripherals * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Basic networking and connectivity issues * Escalate complex issues to Level 2/3 engineers with proper documentation * Perform onsite visits for installations, troubleshooting, and remediation * Document all work clearly in the ticketing system (ConnectWise preferred) * Assist with user onboarding/offboarding (accounts, permissions, hardware setup) * Follow SLAs and internal processes to deliver consistent support Requirements * 1–2 years of experience in Helpdesk, Desktop Support, or similar role * Strong working knowledge of Windows and Microsoft 365 * Basic understanding of networking concepts (DNS, DHCP, TCP/IP) * Excellent communication and customer service skills * Ability to multitask and prioritize in an MSP environment * Reliable transportation and willingness to travel locally (mileage reimbursed) * Experience with ConnectWise, IT Glue, or similar tools is a plus * CompTIA A+, Network+, or similar certifications preferred (or working toward) Why Join Lincoln IT * Competitive salary and benefits * Hands-on experience across diverse client environments * Clear growth path within a Managed Services organization * Ongoing training and mentorship * Supportive, team-oriented culture Powered by JazzHR QRrwMlQQTW

Job Description Position: Field Support Location: 3 Delaware Dr, Lake Success, NY, 11042 Contract & Fulltime Position Summary Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications and hardware systems as required. Position Responsibilities Deploy PC’s and all peripherals as requested. Test connectivity and functionality of installed devices Provide timely and accurate support to the all desktop users Trouble shoot and resolve user issues Escalate issues as needed Request Assistance from other IT Departments as needed Assist other IT Departments as requested Gather end user requirements Gather and compile information from vendors, business owners, and / or other IT staff, as assigned. Follow Established policies, procedures, and documentation guidelines Performs other duties as required. Develop and maintain security procedures. Complies with health and safety requirements and with regulatory agencies such as DPH, etc. Complies with established departmental policies, procedures, and objectives. Performs other similar and related duties as required or directed. Regular, reliable and predicable attendance is required. ͏ Mandatory Skills: Desktop Support .

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred), • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Job Description The Accounts Payable (AP) Assistant plays a crucial role in supporting the accounting department by ensuring accurate and timely processing of invoices and purchase orders. This position is responsible for maintaining vendor relationships through effective communication and resolving discrepancies to uphold the company’s financial integrity. The AP Assistant will manage data entry tasks, reconcile statements, and assist with month-end closing activities to contribute to smooth financial operations. The role requires strong organizational skills and attention to detail to handle multiple tasks efficiently. Ultimately, this position helps maintain the company’s positive cash flow and vendor trust by ensuring all accounts payable processes are executed accurately and on schedule. Minimum Qualifications: • High school diploma or equivalent., • Basic understanding of accounting principles and accounts payable processes., • Proficiency in Microsoft Office, especially Excel., • Strong attention to detail and organizational skills., • Proficient with QuickBooks Desktop Preferred Qualifications: • Associate degree or coursework in accounting, finance, or a related field., • Experience with accounting software such as QuickBooks., • Previous experience in an accounts payable or accounting support role., • Excellent communication skills for vendor interaction., • Ability to adapt to new financial systems and processes quickly. Responsibilities: • Process and verify invoices, purchase orders, and expense reports for accuracy and compliance with company policies., • Enter accounts payable data into the financial system and maintain organized records of all transactions., • Communicate with vendors to resolve invoice discrepancies, payment issues, and inquiries in a professional manner., • Support month-end closing activities by reconciling accounts payable transactions and preparing reports as needed., • Other tasks as necessary. Skills: The required skills such as attention to detail and proficiency in Microsoft Excel are essential for accurately entering and verifying invoice data, which helps prevent errors in payments. Organizational skills enable the AP Assistant to manage multiple invoices and vendor communications within working hours. Communication skills are used daily to interact professionally with vendors and internal teams to resolve discrepancies and ensure smooth payment processes. Familiarity with accounting software, while preferred, enhances the ability to navigate financial systems and streamline data entry and reporting tasks. Overall, these skills combine to support the accounting team in maintaining accurate financial records and timely payments, contributing to the company’s operational success.

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