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Job DescriptionSalary: Senior Report Developer (on-site) Plano, TX Welcome to Ziosk,where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant?We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce?Our people! Every day, theyre cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table?Ziosk is looking for a highly skilled Senior Report Developer with deep expertise in SQL Server Reporting Services (SSRS) and Power BI Report Builder (Paginated Reports) to join our growing data and analytics team. The ideal candidate will have a proven track record of designing and developing enterprise-grade reports and dashboards for both operational and executive-level audiences. Experience with Azure Databricks and cloud-based data platforms is a strong plus. You will work closely with cross-functional teams, including data engineers, data scientists, product managers, and business stakeholders, to deliver interactive reports and dashboards sourced from large-scale data pipelines on Azure. The Main Course Responsibilities • Design, develop, deploy, and maintain interactive and paginated reports with Power BI Report Builder, • Migrate existing SSRS reports to Power BI Report Builder, • Create and maintain complex data-driven subscriptions for report delivery, • Collaborate with business stakeholders, data analysts, and engineers to gather reporting requirements and translate them into technical solutions, • Optimize and enhance existing reports for performance, usability, and scalability, • Develop complex SQL queries, stored procedures, and views to support reporting needs, • Integrate reports with data sources, including Azure SQL, Azure Synapse, and Azure Databricks, • Perform thorough testing and validation of report logic and data accuracy, • Manage and support the report deployment lifecycle across development, staging, and production environments, • Ensure proper documentation of reporting assets and data lineage, • Provide mentorship and support to junior report developers, • Monitor reporting infrastructure and provide Level 2 support for report failures and data issues, • Adhere to best practices in report design, security, and version control (e.g., Git) What You Bring To The Table Qualifications • Bachelors degree in Computer Science, Information Systems, or related field, • 5+ years of professional experience in report development, • Strong hands-on experience with:, • SSRS (SQL Server Reporting Services), • Power BI Report Builder (Paginated Reports), • Migrating SSRS reports to Power BI Report Builder, • Advanced proficiency in T-SQL and relational database concepts, • Experience working with large and complex datasets in Azure SQL, SQL Server, or similar platforms, • Strong analytical, troubleshooting, and performance-tuning skills, • Experience implementing role-level or row-level security in reports Preferred Qualifications: • Experience integrating reports with Azure Databricks, including using Delta Lake, Unity Catalog, or Spark SQL, • Familiarity with Power BI Desktop and Power BI Service, • Knowledge of Data Modeling, ETL pipelines, or data warehouse design, • Experience with DevOps practices for report deployment (CI/CD), • Proficiency with DAX and M Query (Power Query) is a strong plus Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S.No agencies or third-party recruiters, please.

Job DescriptionMission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do • Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and — when needed — C++., • Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability., • Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities., • Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform., • Take ownership of full lifecycle of features: conception → design → implementation → testing → release → maintenance. Ensure quality, reliability, and consistency across releases., • 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM)., • Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code., • Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability., • Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software., • Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant)., • Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions., • Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus., • Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks., • Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load)., • Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions., • Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications., • Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications., • A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience., • A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker., • Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect)., • Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Requirements • 10+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job Description Take the next step in your career with a premier forensic and structural engineering firm in Plano, TX (a suburb of Dallas) that offers the personal atmosphere of a small company combined with the benefits of a larger organization. Paragon provides a unique opportunity for a System Administrator to support critical infrastructure as both an individual contributor and a collaborative member of our team. The company has approximately 35 employees, most of whom are local to the North Dallas area. At Paragon, we rely on our IT systems to help our business reach and succeed with clients all over the country. In this role, the successful individual will: • Be fully accountable and responsible for the IT infrastructure, including cloud services and user support, • Protect critical information, systems, and assets through strong security and compliance practices, • Implement and manage new software, hardware, and cloud-based technologies, • Provide user training and high-quality help desk support, • Develop and execute a long-term IT strategy aligned with business goals Objectives of this Role: • Maintain essential IT operations including operating systems, security tools, applications, servers, onboarding, email systems, laptops/desktops/phones, software, and hardware, • Own projects, solutions, and key responsibilities within broader business initiatives, • Support business-critical IT tasks and systems with a focus on uptime and reliability, • Enable smarter business processes through improved tools, automation, and analytics, • Facilitate reliable and redundant infrastructure to maximize uptime, • Serve as the first point of contact for user support tickets, troubleshooting technicial issues, performing root-cause analysis, and documenting solutions in a knowledge base., • Perform administrative tasks including user and group administration, security permissions, group policies, print services, event log warnings and errors, resource monitoring, and ensuring system compatibility, • Manage identity, device, and application policies via Microsoft Intune, Entra ID, and Azure, • Monitor system health and respond to hardware issues, • Build, test, and maintain new systems as needed, • Maintain internal infrastructure requirements including laptop/desktop/phones, servers, routers, switches, firewalls, printers, and security updates; support internet, intranet, LANs, WANs, and network segments, • Required:, • BA/BS degree in Computer Science or Information Technology or IT equivalent, • Strong experience with Microsoft Intune, Entra ID, and Azure administration, • Strong Microsoft 365 administration and support including Exchange Online, Teams, SharePoint, and licensing, • Hands-on experience with Windows, Linux, and macOS installation, configuration, troubleshooting, and support, • Advanced working knowledge of cloud-sync applications - particularly OneDrive, SharePoint, and Dropbox, including deployment and conflict resolution, • Solid understanding of backup methodologies, snapshots, retention policies, and disaster recovery planning, • Experience managing access control lists (ACLs), conditional access, permissions, and security policies, • Familiarity with CRM platforms and supporting them in a production environment (e.g., Zoho, EspoCRM, or similar), • Minimum of 3 years of professional IT experience in a systems, network, or support role, • Exceptional written and verbal communication skills, with the ability to document processes and guide end- users, • Ability to lift at least 40 pounds and handle physical hardware installation when necessary, • Preferred:, • Experience with Ubiquiti UniFi networking (access points, switches, VPN, design, troubleshooting, etc.), • Experience with Amazon Web Services (AWS), • Supporting AutoCAD in a production environment (licensing, performance, file storage considerations, etc.), • Microsoft Teams Phone System configuration and troubleshooting, • Scripting proficiency in Powershell, Python, MySQL, PHP, and/or Javascript, • Experience with SSO, LDAP, Radius, and identity federation, • Knowledge of system imaging technologies, automated deployment, and lifecycle management, • Familiarity with virtualization platforms (e.g. Hyper-V, VMware) Work will be performed on-site in the office. This position includes after-hours responsibilities in emergency situations and quarterly weekend maintenance, but standard work hours will fall somewhere in-between 8 AM and 6 PM. Company DescriptionBenefits: -\tHealth Insurance o\tMedical insurance, the company pays an industry-leading 70% of the cost for you and your family o\t100% company paid Vision and Dental coverage for you and your family o\t100% company paid Accident, Critical Illness (including cancer) for you and your family o\t100% company paid Short-term and Long-term disability for you o\t100% company paid Basic Life and Supplemental Life Insurance for you o\t$1,000 allowance for the birth of a child o\t12 weeks company paid maternity leave and up to 4 weeks bonding leave -\tTime Off (32 days total) o\t20 days PTO prorated o\t10 paid holidays o\t2 paid volunteer days -\t401K o\tEligible after completion of orientation period o\tIncludes up to a 4% match o\tNo vesting period -\tTenure o\t5-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 25 days o\t10-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 30 days, plus an additional 5 days of PTO and up to $10,000 expenses reimbursed towards a one-time sabbatical o\tContinuing education and mentoring program -\tCompensation o\tAnnual bonus pro-rated based on start date o\tStudent debt assistance up to $300 per month for 5 years for job-related degrees o\tStraight time available to be paid for eligible salaried and exempt positions (non directors/managers) working more than 43 hours per week o\tWellness reimbursement of $75 per month o\tNight out reimbursement of $75 per month o\tCell phone reimbursement of $15 per month o\t$5,000 referral bonus for a successfully hired colleague o\tTSA Pre-Check Reimbursement o\tCLEAR reimbursementBenefits:\r\n•\tHealth Insurance\r\no\tMedical insurance - company pays an industry-leading 70% of the cost for you and your dependents\r\no\t100% company paid Vision and Dental coverage for you, your spouse and child(ren)\r\no\t100% company paid Accident, Critical Illness (including cancer), and Hospital Insurance for you, your spouse and child(ren)\r\no\t100% company paid Short-term and Long-term disability for employees\r\no\t100% company paid Basic Life and Supplemental Life Insurance for you, your spouse, and child(ren) \r\no\t$1,000 allowance for the birth of a child\r\no\t12 weeks maternity leave and up to 4 weeks bonding leave company paid\r\n\r\n•\tTime Off (32 days total)\r\no\t20 days PTO prorated\r\no\t10 paid holidays\r\no\t2 paid volunteer days\r\n\r\n•\t401K\r\no\tEligible after 60 days of service\r\no\tIncludes up to 4% match\r\no\tNo vesting period\r\n\r\n•\tTenure\r\no\t5-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 20 days\r\no\t10-Year Anniversary - Additional 5 days PTO accrued per calendar year for a total of 25 days, plus an additional 5 days of PTO and up to $10,000 expenses reimbursed towards a one-time sabbatical\r\no\tMentor program\r\no\tContinuing education\r\n\r\n•\tCompensation\r\no\tAnnual bonus pro-rated based on start date\r\no\tStudent debt assistance up to $300 per month for 5 years for job-related degrees\r\no\tStraight time available to be paid for eligible salaried and exempt positions (non directors/managers) working more than 43 hours per week\r\no\tWellness reimbursement of $75 per month\r\no\tNight out reimbursement of $75 per month\r\no\tCell phone reimbursement of $15 per month\r\no\t$5,000 referral bonus (for a successfully hired colleague)\r\no\tTSA Pre-Check Reimbursement\r\no\tCLEAR reimbursement

Job DescriptionMission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do • Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and — when needed — C++., • Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability., • Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities., • Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform., • Take ownership of full lifecycle of features: conception → design → implementation → testing → release → maintenance. Ensure quality, reliability, and consistency across releases., • 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM)., • Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code., • Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability., • Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software., • Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant)., • Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions., • Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus., • Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks., • Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load)., • Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions., • Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications., • Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications., • A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience., • A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker., • Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect)., • Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Position Summary The Systems Engineer I - Plano plays a key role in supporting and enhancing DAI’s corporate computing environments. This position focuses on the maintenance, troubleshooting, and upgrading of infrastructure systems, user environments, applications, and server hardware, as well as an understanding of corporate network architecture. This role is part of the infrastructure team, balancing approximately 40% operational support and 60% project-based work. The Systems Engineer I will help position the organization for success by improving efficiency, accuracy, security, and responsiveness, while also supporting growth and compliance initiatives. Because this is a junior-level role, attitude, motivation, and personality are just as important as technical skills. The ideal candidate will be eager to learn, flexible, and happy to take on a variety of technical tasks—from managing SFTP to building servers—while gaining enterprise-level experience. Strong communication skills are critical, as we value team members who can eventually run meetings, interact with customers, and step into leadership responsibilities as they grow. Our team is tight-knit and collaborative, so we’re looking for someone who will contribute positively to our culture. Shyness is fine, but we need more than just a “robot” approach—we want someone personable who enjoys working with others. This position requires flexibility, with the ability to work shifts scheduled anytime between 6 a.m. and 5 p.m. Compensation: $65K–$72K + 8% annual bonus target Key Responsibilities • Install, configure, test, and maintain operating systems, applications, and system management tools., • Manage Active Directory domains, group policies, and Office365 support., • Support and maintain the enterprise SFTP platform., • Install and deploy HP servers (blade servers, virtual connect) with SAN/NAS integration., • Build, rack, configure, and harden Windows and Linux servers (physical and virtual)., • Administer domain services (Active Directory, DNS, DHCP, Group Policy)., • Manage VMware infrastructure and configure load balancing for applications., • Configure AWS cloud infrastructure (EC2, VPC)., • Ensure system uptime, monitoring, and proactive performance testing., • Maintain security, backups, and redundancy strategies., • Provide technical user support across all departments, including Citrix virtual desktop environments., • Support enterprise applications (SQL, IIS, SMTP, FTP, SNMP)., • Administer and monitor network appliances using tools such as Solarwinds Orion NPM and Zabbix., • Support backup systems (HP Data Protector, Veeam)., • Document and log system activities and integrate monitoring tools., • Identify and resolve hardware/software issues., • Collaborate with end users, vendors, and managers., • Adhere to security best practices and organizational policies., • Basic to intermediate knowledge of:, • VMWare and virtualization, • Windows administration, • Networking fundamentals (OSI model, TCP/IP, LAN/WAN concepts), • Monitoring platforms (Solarwinds Orion), • Physical servers (compute and storage), • Cloud environments (AWS preferred), • Backup solutions (Veeam, HP Data Protector), • Linux command-line proficiency., • Understanding of data communications and telecommunications principles., • Bachelor’s degree (preferred but not required)., • 1–2+ years of experience in a network environment, troubleshooting systems., • Demonstrated integrity, accountability, and commitment to productivity and quality., • Strong communication skills: professional, clear, and responsive., • Ability to innovate, problem solve, and contribute creative ideas., • Team-oriented mindset with a commitment to company goals and values. Systems Engineer I - Plano - Please Apply! Company DescriptionData Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.Data Analysis Inc (DAI) is the parent company of a global group of privately held firms in fields ranging from institutional equity markets to digital investment news and information to omnichannel communication solutions. DAI provides leadership, oversight, and strategic direction and shapes the purpose, vision, and mission of these firms. Shared services include administration, finance, and human resources. DAI’s global team embraces an entrepreneurial focused environment fostering collaboration, teamwork, and creativity with a dynamic culture that emphasizes the value of its associates and their dedication to success. We strive to be leaders in our field, innovators with a history of being in the forefront of using technology to deliver our services.

Job Description Day-to-Day Responsibilities: • Support and enable our clients and their technology platforms. (Windows/Mac OS, Windows Server, VMware, Office 365/Azure), • Utilizes ticketing system to record, track, and resolve or escalate all client engagements., • Provides end user support and assists with day to day technology challenges. Troubleshoot and resolve issues regarding network connectivity or application functionality., • Update and maintain documentation on client environments as needed., • Perform onsite visits and safely and respectfully work with other people as needed., • Configure, diagnose, reload, utilize troubleshoot and repair devices (Windows/Apple laptops, desktops, smartphones, tablets, printers, peripheral devices etc.),, • Understand and adhere to all company policies up to, and including incident response, ticketing, and customer service standards, • Utilize company approved tools to connect to and maintain remote desktops and infrastructure. This is a Senior Support role. General Expertise in the following areas is required to fulfill the daily needs of this role • Windows Server Administration (AD, Group Policy, SCCM, File/Print Services, RDS/Terminal Services), • Network & Hosted VoIP Admin (Firewalls, VPN's, Basic Routing/Switching, WLAN), • Virtualization technologies (VMware / Hyper-V) • Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6 Job Type: Full-time Company DescriptionViyu Network Solutions: Where Passion meets Purpose Are you an IT professional who thrives in a collaborative, supportive environment? At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office. Here's what makes Viyu special: • Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu. Join us and build a career you can be proud of!Viyu Network Solutions: Where Passion meets Purpose\r\n\r\nAre you an IT professional who thrives in a collaborative, supportive environment?\r\n\r\nAt Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.\r\n\r\nHere's what makes Viyu special:\r\n- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No \r\n getting stagnant working in a never-changing environment.\r\n- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to \r\n learn, grow, and constantly push your boundaries.\r\n- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.\r\n- Strong emphasis on professional development: We invest in our employees by offering internal \r\n training programs, vendor certification training, conferences, and opportunities to learn new skills. \r\n- Competitive benefits package: We offer a comprehensive benefits package including medical, dental, \r\n vision insurance, 401(k), and paid time off.\r\n- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we \r\n encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share \r\n our values and are excited to be part of something special.\r\n\r\nJoin us and build a career you can be proud of!

Job Description Job Description EUC H&F Engineer • 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support), • Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications., • Good customer handling skills and prior experience in Concierge (VIP Users) support, • Install, troubleshoot, and repair desktop/laptop issues (both hardware/software), • Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation., • SCCM client end installation & troubleshooting knowledge, • Basic knowledge of Networking and Active Directory, • Must have right attitude and customer centric approach., • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW), • 100% onsite - Working from our client's office We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job DescriptionMission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do • Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and — when needed — C++., • Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability., • Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities., • Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long-term roadmap for the Windows platform., • Take ownership of full lifecycle of features: conception → design → implementation → testing → release → maintenance. Ensure quality, reliability, and consistency across releases., • 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM)., • Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code., • Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability., • Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software., • Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant)., • Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions., • Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus., • Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks., • Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load)., • Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions., • Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications., • Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications., • A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience., • A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker., • Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect)., • Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision. Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionBoxes 4 U is an employee-owned packaging and industrial supplies distributor based in Plano, Texas, serving the Dallas–Fort Worth community since 1991. With a deep inventory spanning moving,shipping, cold-chain, industrial, and contractor supplies—including custom boxes, foam inserts, bubble protection, tapes, poly bags, and crash film—they offer exceptional flexibility, competitive pricing, and free local delivery or in-store pickup. We’re seeking an onsite Staff Accountant who will serve as both the Netsuite accounting system owner and a key member of the finance team. This role will combine day-to-day accounting responsibilities with NetSuite administration, process improvement, and data integrity oversight. Managing configurations, troubleshooting issues, training team members, and partnering with leadership to ensure our accounting systems fully support business growth.What You'll Do: • Own NetSuite as the internal administrator and accounting system expert., • Maintain the general ledger, perform monthly and quarterly closes, and ensure accurate financial reporting., • Manage AP, AR, bank reconciliations, and journal entries within NetSuite., • Design and implement process improvements and automation across accounting and operations., • Create, manage, and distribute custom reports and dashboards for leadership and department heads., • Troubleshoot NetSuite issues and liaise with external partners or consultants when needed., • Support inventory and costing accuracy within the system, collaborating closely with operations., • Assist with budgeting, forecasting, and variance analysis., • Provide training and documentation for other NetSuite users company-wide.Qualifications:, • Bachelor’s degree in Accounting, Finance, or related field., • 3+ years of accounting experience, ideally in a distribution, manufacturing, or inventory-heavy business., • Hands-on NetSuite experience (implementation, administration, customization, or power-user level) required., • Strong understanding of GAAP accounting and month-end close processes., • Experience with reporting tools, saved searches, and dashboards in NetSuite., • Analytical mindset with excellent attention to detail and data accuracy., • Ability to communicate clearly across departments and translate accounting needs into system solutions., • Ability to work onsite at our Plano locationNice to Have:, • Prior experience leading or assisting with system implementations or integrations., • Exposure to operational workflows such as purchasing, order management, or fulfillment., • Intermediate to advanced Excel skills.

Job Description PLEASE: Do not apply if you #1) cannot travel for work, or #2) you are a Cybersecurity or software specialist. This is a networking/equipment/infrastructure role. Must have a valid driver’s license and be able to board commercial aircraft. • This role requires a resource who is comfortable traveling and can work in multiple cities as needed., • Networking skills are essential., • Broad knowledge and experience in computer networks, VPN, and IP Printing, • AV knowledge and implementation, • Above average skills in desktop user support and printer troubleshooting, • Excellent skills in cabling and hardware, • Demonstrated ability to work well under pressure., • Demonstrated ability to integrate into large team environment and work well with different personalities., • Law firm—IT and Litigation Support experience is a plus., • AAS or equivalent experience preferred., • 5 years of experience with IT and networks, • Specialized training in VPN preferred., • MSM, MCITP, etc., preferred., • Network and Phones, • Connect network to ISP’s (primary and secondary connection), • Create a network for trial team behind a firewall., • Implement printers, workstation, servers., • Configure printers via IP printing or VPN printing., • General maintenance of printers: paper, toner, jams, and cleaning, • Function as a help desk, • Support desktop user and troubleshoot issues., • Network and Phones (VOIP experience is a plus), • Connect network to ISP’s (primary and secondary connection), • Create a network for trial team behind a firewall., • Implement printers, workstation, servers., • Commensurate with experience, • 401K, full medical, dental, and vision benefits, • Airfare, accommodations, ground transportation, food 100% paid by Company.Company DescriptionWe are a fast-growing legal services provider specializing in trial logistics, graphics, and technology work.We are a fast-growing legal services provider specializing in trial logistics, graphics, and technology work.

Job DescriptionSalary: Software Engineer (on site) - Plano Welcome to Ziosk,where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant?We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce?Our people! Every day, theyre cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table?Ziosk is seeking a highly skilled and detail-oriented Software Engineer to join our technical support and engineering team. This role focuses on diagnosing, troubleshooting, and resolving software and system issues across the Ziosk solution using skills in Android (C++, Kotlin, React Native), and Windows / Cloud (.Net C#). The ideal candidate will have a strong background in debugging complex systems and a passion for solving challenging technical problems in a fast-paced environment. Key Responsibilities: • Perform root cause analysis and resolve software defects in production and development environments., • Debug and fix issues in applications built with C++, Kotlin, React Native, and C#., • Collaborate with development teams to implement long-term fixes and improvements., • Maintain detailed documentation of issues, resolutions, and preventive measures., • Provide technical support and guidance to internal teams and external clients., • Participate in code reviews and contribute to improving code quality and maintainability., • Monitor system performance and proactively identify potential issues., • Work with version control systems (e.g., Git) and CI/CD pipelines to deploy fixes efficiently. Required Skills & Qualifications: • 3+ years of experience in software engineering or technical support roles., • Proficiency in C++, C#, Kotlin, and Android development., • Strong debugging and problem-solving skills across multiple platforms., • Experience with tools such as Visual Studio and Android Studio., • Familiarity with mobile and desktop application architectures., • Understanding of RESTful APIs, multithreading, memory management, and performance optimization., • Excellent communication and documentation skills., • Ability to work independently and collaboratively in a team environment., • Ability to communicate directly with customers and non-technical team members. Nice to Have: • Experience with Point of Sale (POS) solutions, especially in hospitality environments., • Familiarity with EMV Payments and payment processing systems., • Exposure to Digital Content Management platforms and workflows., • Experience with embedded systems or hardware integration., • Knowledge of cloud platforms (e.g., Azure, AWS) and backend services., • Familiarity with Agile methodologies and ticketing systems (e.g., Jira). Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX.No agencies or third-party recruiters, please.

Job DescriptionDescription: The Remote Service Technician is a critical member of our installation team. This is not a remote based role. Instead, this position is responsible for assisting with the remote installation and servicing of SpectrumVoIP’s equipment with our customers. This position works with third party contractors or directly with the customer for installation and support. The ideal candidate will possess excellent customer service skills and be able to assist customers with the installation of products and provide customers with the necessary training and troubleshooting for successful use of SpectrumVoIP’s products. We are looking for someone that demonstrates excellent customer service and can work in a self-disciplined environment. This position is located at the SpectrumVoIP, Plano, TX HQ office. ESSENTIAL JOB FUNCTIONS • Interact with customers to install VoIP hardware including phones, cameras and analog gateways., • Work with contractors to install our products. Including: Firewalls, VoIP phones, cameras, analog gateways, and other networking equipment deemed necessary for the job., • Be able to manage contractors making sure they stay on task., • Inventory Management Software-Receive and Return orders of equipment for customers, • Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams., • Providing general product and service training to new customers, • Provide troubleshooting or technical support to customers., • Provide hands-on and remote support to end-users., • Maintain working knowledge of remote connectivity software., • Follow safety guidelines for the area and all company policies and procedures. SKILLS, KNOWLEDGE, AND ABILITIES • Understanding of TCP/IP networking, • Understanding of ISP circuits and modems (Cable, DSL, T1, FIOS, etc.), • Structured network cabling experience, • Working with analog POTS services on 66 and 110 blocks, • Ability to follow detailed installation documentation and provide written progress reports., • Ability to troubleshoot networked office systems e.g., scanners, printers, DVR's, etc., • Strong communication skills and must be a team player., • Strong ability to focus on multiple tasks at once., • Must be organized, self-sufficient and capable of working with little or no supervision., • Must be able to understand computer networking and network configurations. BENEFITS AND AMENITIES • Health & welfare benefits (Medical, Dental, Vision) eligible after 30 days, • 100% Employer paid coverage for Employee Only HSA plan, • Additional ancillary benefit plans, • Employee Assistance Program, • Paid Training / Expansive Learning Management System (LMS), • Paid Holidays, • Paid Sick Leave, • Paid Parental Leave, • Referral Program, • Flexible PTO plan, • 401K options & matching, • Opportunities that accompany a high growth organizationRequirements:, • Bachelor’s Degree preferred, or equivalent combination of education, training, and experience., • 2+ years’ experience as an IT technical support or desktop support, • Familiarity with Mikrotik and Cisco routing/switching equipment a plus., • Able to distinguish all colors., • Related certifications a plus: CCNA, N+, A+, BISCI, Security Cameras, etc., • Occasional travel may be required (less than 10%), • Strong technical knowledge of telecommunication equipment, cables, and installation techniques.

Job Description We are seeking a highly organized Inside Sales Coordinator to support sales operations, customer communication, and international business processes. This role serves as a key liaison between customers, suppliers, internal teams, and the Japan headquarters. The ideal candidate enjoys multitasking, thrives in a structured environment, and excels in both communication and administrative tasks. Key Responsibilities • Process invoices and support closing sales activities, • Enter purchase orders into QuickBooks Desktop and Excel, • Coordinate delivery schedules, procurement, and logistics, • Ship product samples and manage packaging/shipping tasks, • Maintain strong customer relationships and respond to inquiries, • Compile sales data and prepare reports for headquarters, • Assist with annual sales budgeting processes, • Perform credit checks and maintain documentation required for J-SOX compliance, • Provide general administrative support to the sales team Qualifications • Japanese language skills, a plus, • Spanish language ability is a plus, • Comfortable working within a Japanese/Asian business culture, • Proficiency in Microsoft Office (Excel, Word, Outlook), • Experience with QuickBooks Desktop preferred, • Strong communication and customer service abilities, • Detail-oriented with excellent organizational skillsCompany DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.Professional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.

Mercor is recruiting management consultants as independent contractors working on a research project for one of the world’s top AI companies. This project involves using your analytical skills as a management consultant to review and edit tasks written by people from a large range of other occupations; so you will serve a reviewer function, rather than making your own tasks. The tasks you will be editing will not be management consulting tasks - we’ve just found that management consultants are often highly effective reviewers!Applicants must: - Have 2+ years full-time work experience as a management consultant; and - Be based in the US, UK, or Canada Here are more details about the role: - We aim to make the hourly compensation rate offered to you competitive based on your professional background and geographic location (please note that the listed hourly compensation scale is for U.S.-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is fully asynchronous and can be done around your schedule - This project requires that you be able to commit a minimum of 15 hours per week - We currently estimate that this project will last through the end of 2025 and quite possibly longer. Please note that this estimate is subject to change - but if this listing is still up, then that means that the project is still running! - Please note you will need access to a desktop or laptop computer for this project and that we cannot accept applicants who use chromebook computers With respect to pay and legal status: - We can meet industry-standard compensation expectations for your current role - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we cannot currently support H1-B or STEM OPT status candidates

Title: Field Services Engineer / Desktop support Engineer Location: Richardson, TX (on-site) Contract duration: 12+ months Job description: Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Detailed Description • Provide IT training and orientation for new team members., • Support day-to-day operations and provide customer support., • Install, configure, support, and maintain hardware and operating system solutions., • Placing hardware orders, asset management., • Define and implement core system hardware and operating system solutions., • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies., • Create system documentation, testing, training, and post-deployment assessments., • Communicate changes to client environment, policy, and project testing to the IT Team., • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades., • Maintain standards of operations, such as inventory, naming standards, and configurations., • Communicate system status and coordinate maintenance activities., • Monitor the environment for potential system issues and resolve appropriately., • Adhere to the change management process for any planned maintenance, or when potential issues are identified., • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources., • Adhere to established processes and policies., • Provide basic conference room and AV support. Continually work to improve operations. • Identify service improvement opportunities., • Adhere to established service and operational level agreements., • Evaluate and test new software for compatibility with the computing environment. Provide system security and access. • Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames., • Adhere to security policies for all managed services., • Respond to automated notifications regarding noncompliance of client systems. If you’re interested in this opportunity, please send your updated resume to . We look forward to connecting with you!

Job Title: Desktop Support Tech/ L2 Location: Plano, TX 75024 Pay Rate: $21.50/hr on W2 Duration: 06+ Months (Possibility of Extension) Key Responsibilities • The candidate should be a highly motivated team player with the skills and ability to effectively manage changing priorities, to create, maintain, and publish relevant support documentation to assist all end users in quickly resolving their incidents and service requests, ultimately promoting greater self-sufficiency among users., • Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization., • Can offer priority services for executive and VIP users., • Take ownership of issues by analyzing problems to implement quick solutions and restore service to the customer, escalating to other support teams as needed., • Can provide services like a rotating fleet, similar to the Apple Genius Bar., • To provide exceptional customer service, ensuring all customers are treated efficiently and appropriately., • Use strong verbal communication skills to engage effectively with both technical and non-technical colleagues at all organizational levels., • Be open to participating in training to stay updated with the latest technology and internal system processes., • Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized desktop software and applications., • Provide onsite support to TCS, customers, and OEM SMEs for installing, upgrading, and troubleshooting network and compute devices., • Provide advanced support for complex issues regarding End User Workspace hardware, software, and applications., • To accurately record, update, and document requests using the IT service desk system., • Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, video conferencing equipment, and any other authorized peripheral devices., • To contribute in reporting to TCS and customer requirements., • Comply any additional tasks assigned that are within the individual's skill set., • Carry out routine preventative maintenance tasks on both devices and software., • Follow and implement the instructions given by Subject Matter Experts., • To help users with any recorded IT-related incidents when requested., • Technical Knowledge, • A solid understanding of IT principles, including networks, hardware, and domains., • Proficient in leading software applications, including MS Office, Lotus Notes or HCL notes in use?, and MS Outlook., • Skilled in operating systems such as Windows and Mac software., • Extensive experience in troubleshooting hardware and software for end-user devices., • In-depth knowledge of mobile devices, particularly Android phones and iPhones., • Have experience in building, configuring, replacing, and troubleshooting hardware components for end-user computers., • Candidates should have experience in supporting devices such as printers and meeting room equipment., • Understanding the principles of data backup., • Familiarity with virtual environments, Mobile Device Management (MDM), and Virtual Private Network (VPN) systems., • Strong knowledge and hands-on experience with systems like SCCM, MDM, Citrix, and similar platforms to enhance end user workspace services., • Basic knowledge of infrastructure (compute and network) hardware architecture is necessary to understand the procedures shared by L2 teams during troubleshooting and H&E (hardware and engineering) support.

One of Insight Global's financial services clients is seeking a skilled Desktop Support Technician to join their team in Plano, TX. This is a fully onsite role! Position: Desktop Support Technician Location: Fully onsite in Plano, TX 75024 Duration: 6-month rolling contract, high likelihood for extensions up to 2 years Hourly Rate: $22-25/hr depending on years of experience Required Skills & Experience: • 2+ Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis, • Experience with Windows 10 (11 preferred) is required, • Experience with PC/Mac software installation, troubleshooting, and maintenance, • Expertise troubleshooting PCs, Mac, Printer/Scanners, Mobile Devices, and more., • Experience with LAN/WAN/WLAN technologies and support. Job Description: The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role.

About Us: At DivergeIT, we’re recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We’re seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence. Why Join DivergeIT? At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications. Position Overview As an Endpoint Engineer, you will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments. This position requires extensive experience with Microsoft Intune, SCCM, Patch My PC, 1E, and Autopilot, along with proficiency in creating, deploying, and maintaining Windows images. You will collaborate closely with the client’s IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance. Key Responsibilities • Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM, Microsoft Deployment Toolkit (MDT), and Intune., • Manage and automate device provisioning and deployment through Windows Autopilot., • Administer patching, software deployment, and update compliance using Patch My PC, SCCM, and Intune., • Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring., • Collaborate with the client’s IT security team to implement and maintain endpoint security baselines and compliance standards., • Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues., • Maintain up-to-date documentation for image creation, deployment processes, and system configurations., • Monitor and optimize AVD performance, scaling, and configuration consistency., • Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts. Required Qualifications • 3+ years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment., • Expertise in creating and managing Windows images for both physical endpoints and AVD environments., • Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management., • Experience working collaboratively with IT security and help desk teams., • Microsoft Intune (Endpoint Manager), • System Center Configuration Manager (SCCM), • Windows Autopilot, • Patch My PC, • 1E Nomad, Tachyon Preferred Qualifications • Microsoft certifications (e.g., MD-102, MS-101, AZ-140)., • Experience with hybrid environments and Azure AD Join/Hybrid Join., • Familiarity with AVD scaling plans, FSLogix, and host pool image management., • Scripting knowledge (PowerShell) for automation of endpoint and imaging tasks., • Exposure to Zero Trust security models and conditional access policies.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: • Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines., • Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes., • Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders., • Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries., • Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians., • Escalates calls to appropriate departments and senior management as needed., • Provides input on processes and assists with the development of standard operating procedures to gain efficiencies., • Promotes Aftermarket Sales to contribute to revenue expectations of department and company., • Assumes and performs other duties and responsibilities not specifically outlined herein., • Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community, • Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: • Excellent phone and interpersonal skills with customers, peers and management, • Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments., • Technical aptitude to troubleshoot and analyze hardware and software issues., • Adaptable to change Education and/or Work Experience Requirements: • 2 to 3 years customer service experience or Technical Support experience in a fast paced environments., • 1 to 2 years Desktop Support or Networking knowledge is preferred., • High School graduate/GED with some desktop and/or technical interface experience., • Associate Degree in electronics, preferred or equivalent work experience., • Some college level course work up to a 4 year degree is desired., • Industry certification preferred Software and Technical Skills: • Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP., • Network knowledge, preferred., • Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards., • Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization. Job Title: Desktop Support Tech/ L2. Install, upgrade, support, and troubleshoot Windows, Mac, and

Please only apply if you are qualified and are able to start within the next 2-3 weeks!*.One of Insight Global's financial services clients is seeking a skilled.Fully onsite in Plano, TX 75024.Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis.Experienc

Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources. Partner with service providers and other IT t

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. If computers,

Support other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areas.

Take direction from the CSR/Service Desk Coordinator relative to priority and service escalations and quickly respond to overflow service desk calls. Desktop support and user device incidents. Desktop Moves Adds Changes Decommissions (MACDs) including creation and deployment of new images.

Job Description Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities • Provide technical support to our clients through phone, email, and remote support tools., • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system., • Install, configure, and maintain software, hardware, and peripherals as required., • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues., • Monitor systems and alert clients of potential issues or outages., • Escalate complex issues to senior engineers as required., • At least 2 years of experience in a help desk or service desk support role., • Good understanding of Windows Server Administration and Active Directory., • Strong knowledge of IT security principles and best practices., • Familiarity with desktop platforms, including Windows, iOS, and Android., • Experience with G-Suite and Office 365., • Good understanding of network topologies, protocols, and architecture., • Health Care Plan (Medical, Dental & Vision), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Retirement Plan (401k, IRA), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: • Hybrid Work Options, Paid Time Off, and Paid Holidays, • Medical, Dental, Vision, and 401(k) with employer match contributions The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities • Problem management and escalation of issues in a timely manner, • Prioritization of tasks and meeting of deadlines, excellent time management skills, • Excellent troubleshooting and assessment skills, • Excellent written/verbal communication skills, • Must be a team player with outstanding customer service skills, • Entry of time sheets, expense reports and documentation on or before deadline, • Keep up-to-date on market trends, theory and new ways of doing things; embrace change, • Assist with change-management activities, • Prepare and deliver complete and concise documentation for all projects, • Present progress reports to immediate supervisor and or Project Manager (if so assigned), • Help turn business problems into technical solutions, • Manage deployment of equipment in compliance with established technology policies., • 2+ years experience in IT related study or field., • Must possess basic knowledge and experience with:, • Windows 7/8/10, • Microsoft Office suite, • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.), • Understanding of basic network concepts, • Understanding of application, desktop, and server virtualization, • Understanding of Desktop Deployment / Imaging, • Certifications, • CompTIA A+ Certification a plus, • Windows Server 2008/ 2012/ 2016, • Microsoft Office 365 Admin portal, • Understanding of File Permissions (NTFS & Sharing), • High School Degree required, • Work primarily in a climate-controlled environment with minimal safety/health hazard potential., • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required, • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role., • The noise level in the work environment is moderate. PTkR6aObji

Job DescriptionCompany Overview NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Job Summary The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Responsibilities • Onsite computer solutions for Windows-based PCs and Apple computers, • Customer service and technical marketing, • Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers, • Network installation and maintenance (wired, wireless, LAN, WAN), • Data recovery and loss prevention, • Virus protection and Spyware/Adware removal, • Computer security enhancement, • PC Hardware and software fault isolation and repair, • System repair and upgrades, • Software upgrade and installation, • 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments, • Strong knowledge of PC troubleshooting and repair, both hardware and software/OS, • Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.), • Proficiency with peer-to-peer and client/server network configurations and troubleshooting, • Professional, high-energy, customer-oriented work ethic, • Valid drivers license and a clean driving record, • Great culture, • Access to fully branded Nerd Van, • Opportunity to be a part of a growing brand!

Job Description Job Description Job Description EUC H&F Engineer • 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support), • Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications., • Good customer handling skills and prior experience in Concierge (VIP Users) support, • Install, troubleshoot, and repair desktop/laptop issues (both hardware/software), • Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation., • SCCM client end installation & troubleshooting knowledge, • Basic knowledge of Networking and Active Directory, • Must have right attitude and customer centric approach., • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW), • 100% onsite - Working from our client's office We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Plano, TX. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: • Provide Workstation Software Break Fix support, • IMAC – PC Install, Moves, Adds and Changes, • Image Loads, • Asset Recovery, • Asset tagging, • Printer Support, • Client Center (Tech Bar) Support, • IT Service Management Updates, • Minimum 5 years of working experience in Desktop Support, • Knowledge of PC Imaging, • Experience with change management and incident management, • Certified Dell Technician, • Expertise in Inventory ControlRequirements:, • Must be within driving distance of Plano, TX and willing to work onsite, • Must possess an active U.S. Government Secret Security Clearance or above, • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status, • Must be able to lift up to 40 lbs, • Must be able to stand or walk for extended periods of time, • Must be able to walk up and down stairs or ramps, • Must be able to kneel and work under desks or in confined spaces, • You are an excellent communicator in writing and speaking., • You have the ability to work independently but also value teamwork., • Your problem-solving skills are excellent., • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at

Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Richardson, TX. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: • Provide Workstation Software Break Fix support, • IMAC – PC Install, Moves, Adds and Changes, • Image Loads, • Asset Recovery, • Asset tagging, • Printer Support, • Client Center (Tech Bar) Support, • IT Service Management Updates, • Minimum 5 years of working experience in Desktop Support, • Knowledge of PC Imaging, • Experience with change management and incident management, • Certified Dell Technician, • Expertise in Inventory ControlRequirements:, • Must be within driving distance of Richardson, TX and willing to work onsite, • Must possess an active U.S. Government Secret Security Clearance or above, • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status, • Must be able to lift up to 40 lbs, • Must be able to stand or walk for extended periods of time, • Must be able to walk up and down stairs or ramps, • Must be able to kneel and work under desks or in confined spaces, • You are an excellent communicator in writing and speaking., • You have the ability to work independently but also value teamwork., • Your problem-solving skills are excellent., • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at

Job DescriptionCompany Description On-site 1 yr contract Pay Rate: $26/hr DOE Korean/English Bilingual We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Job Description • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments., • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.)., • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools., • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution., • Perform user onboarding/offboarding and manage access rights through AD and other systems., • Provide on-site & off-hour VIP Support for Executives and other urgent cases., • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.)., • Assist with software deployment, patching, and system updates., • Identify recurring issues and recommend long-term solutions or process improvements., • Ensure compliance with IT security policies and procedures.Qualifications Required: • Bachelor’s degree in Information Technology, Computer Science, or a related field., • 5+ years of hands-on experience in an IT support role in an enterprise environment., • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)., • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications., • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)., • Strong problem-solving and communication skills, both written and verbal., • Ability to prioritize and manage multiple tasks in a fast-paced environment., • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred., • VDI support experience is a plus., • MacOS support experience is a plus., • Experience in IT service desk environments supporting 500+ end users., • Exposure to basic scripting (PowerShell) for automation tasks., • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)., • Experience with Enterprise Mobility Management (or Mobile Device Management)., • Experience with WDS (Windows Distribution Services)., • Experience with disk imaging/cloning tools. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Desktop Support Technician/Customer Service Engineer Contract to Hire Opportunity Job Description The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., • Provide support to client identified VIPs, • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities., • Perform Install/Move/Add or Change (IMAC) activities., • Perform all assigned desk-side support activities, • Display outstanding technical and professional services skills at all times, • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines, • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair, • Understands and follows all documented service operations policies and procedures., • Other duties or certifications may be assigned to meet business needs Education and Experience: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware systems, • Understanding of ITIL methodologies, • A+ certification is desired, • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills, • Strong oral, written and interpersonal skills, • Ability to follow instructions and processes with minimal instruction, • Ability to lift and or move various computer equipment up to 50 lbs., • Must own a basic repair kit Additional Information • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers., • F2OnSite supports and adheres to all state laws regarding background checks., • This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours. Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Job DescriptionLocation: Allen, TexasExperience: +3 Years of Technology Support Experience Work Environment: This is an in-office job with some potential for remote work based on business requirements and technician capabilities.Are you a customer service-oriented technology enthusiast with a passion for solving problems and delivering exceptional service? Do you thrive in an environment with high standards and continuous improvement? If so, we want you on our team! About Us: We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational excellence and client satisfaction. We are looking for a high-performance technician who can rapidly respond to phone calls, emails, and chats, address Tier 1 and Tier 2 issues efficiently, and escalate well-documented higher-tier issues to our senior engineers. The best candidate for this position is high-energy, detail-oriented, and committed to delivering an incredible customer experience. Essence of the Role: The essence of the Tier 2 Support Technician role is to provide proactive, efficient, and effective support to our clients. You will be the first point of contact, ensuring that issues are resolved promptly and that clients feel confident in our ability to manage their IT needs. This role is about more than just fixing problems; it's about anticipating needs, improving processes, and contributing to a culture of excellence and continuous improvement. Responsibilities: • Provide Tier 1 and Tier 2 support for end-users experiencing IT-related issues., • Perform advanced troubleshooting of hardware, software, and networking issues, both on-site and remotely., • Manage user accounts, permissions, and email access through Active Directory and Microsoft 365., • Collaborate with other IT teams to resolve escalated issues and implement long-term fixes., • Document processes, issue resolutions, and create user guides., • Support and train junior IT staff and Level 1 technicians as needed., • Perform other duties as assigned by management to meet the needs of the organization. Job Requirements:Education and Experience: • Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience., • 3-5 years of experience in IT support, helpdesk, or a similar role., • Experience with troubleshooting hardware, software, and networking issues., • Experience supporting both Windows and macOS operating systems., • Experience with enterprise environments including ticketing systems like Autotask Jira, ServiceNow, or Freshdesk.Technical Skills:, • Strong knowledge of Windows Server (2016, 2019), including Active Directory, DNS, DHCP, and Group Policy management., • Proficiency in networking basics (TCP/IP, DNS, DHCP, VPN), wireless network troubleshooting, and networked peripherals., • Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams)., • Familiarity with remote desktop tools (e.g., RDP, TeamViewer, AnyDesk, VSAX)., • Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS)., • Basic understanding of cybersecurity practices (firewall management, antivirus solutions, data protection).Soft Skills:, • Strong problem-solving skills and attention to detail., • Excellent verbal and written communication skills, able to convey complex technical information to non-technical users., • Strong customer service orientation, with a focus on end-user satisfaction., • Ability to work independently or as part of a team, multitasking in a fast-paced environment., • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Azure Fundamentals, • ITIL Foundation certification or familiarity with ITIL best practices.

Minimum 4 years previous experience in an Information Technology support position. Ability to work well with people in a support and training role with exceptional communication. Provides support to internal staff for technology-related issues.

Provides support to internal staff for technology-related issues. Manages escalation of major issues to third-party support personnel. Performs maintenance of hardware and software on desktops and laptops.

Field Services Engineer / Desktop support Engineer. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Support day-to-day operations and provide customer support.

Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization. Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, lapto

Field Services Engineer / Desktop support Engineer. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Support day-to-day operations and provide customer support.

Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. The ideal candidate will have experience in provi

Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization. Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, lapto

Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. The ideal candidate will have experience in provi

Manages escalation of major issues to third-party support personnel. Performs maintenance of hardware and software on desktops and laptops. Participate in day-of-game and after-hours support rotation schedules.

Support remote Desktop Engineering teams in Application Packaging, Software Distribution, Image Management, Mobile Device Management, End User Workspace Security Management, and Desktop Virtualization. Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized desktop software an

Participate in day-of-game and after-hours support rotation schedules. Minimum 4 years previous experience in an Information Technology support position. Ability to work well with people in a support and training role with exceptional communication.