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Lead Platform Engineer (Citrix) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. General Responsibilities: * Work with product owners to understand desired application capabilities and testing scenarios * Continuously improve software engineering practices * Work within and across Agile teams to design, develop, test, implement and support technical solutions across a full-stack of development tools and technologies * Lead the craftsmanship, availability, resilience and scalability of your solutions * Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community * Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity * Utilize scripting languages like Python, SQL, Ruby and groovy, Container Orchestration services including Docker and ECS, CM tools including Ansible and Terraform, and a variety of AWS tools and services Basic Qualifications: * High School Diploma, GED, or equivalent certification * At least 6 years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory) * At least 4 years of experience with AWS * At least 2 years of team leadership experience Preferred Qualifications: * 5+ years of experience with AWS * 2+ years of experience in Agile practices * 4+ years of experience with Citrix environments or Virtual Desktop platforms At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $158,400 - $180,800 for Lead Platform Engineer Plano, TX: $144,000 - $164,400 for Lead Platform Engineer Richmond, VA: $144,000 - $164,400 for Lead Platform Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the ___. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ___. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ___ For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. Our headquarters in Plano, TX, serves as the hub for company events, trainings, and client gatherings. We’re looking for a System Administrator who thrives on solving complex challenges while working side-by-side with talented teammates. In this role, you’ll ensure our systems run seamlessly, support both internal teams and client environments, and contribute to an IT culture built on trust, collaboration, and a shared drive for excellence. This position offers the opportunity to make a tangible impact through your expertise while working in an environment that values initiative, innovation, and teamwork. Responsibilities include but not limited to: • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment., • Install and upgrade computer components and software., • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues., • Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software), • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions., • Support for Microsoft technologies, including Windows Servers (FSMO, DNS, DHCP, etc.), • Active Directory and Azure AD, • Microsoft 365 administration, including Exchange, SharePoint, OneDrive, and Teams Online, • Intune management, • Virtualization technologies, including VMware and Hyper-V, • Firewall management and troubleshooting, • Knowledge and experience with complex networking environments, • Experience with modern operating systems, • Familiarity with documentation platforms such as IT Glue, • Associate’s or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience, • 4–6 years of IT administration experience, • System administration and IT certifications (Microsoft or other network-related fields) are a plus, • Working knowledge of virtualization (VMware, Hyper-V, or equivalent), • Strong knowledge of systems, networking software, hardware, and protocols, • Experience with scripting and automation tools, • Proven track record of developing and implementing IT strategies and plans The physical demands below describe the essential job functions needed to complete this job. • Consistent hand and finger dexterity necessary to operate computer equipment, • Consistently required to sit, stand, walk, talk, hear, and see, • Routine use of hands to type, • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch, • Consistent vision abilities required; close vision, depth perception, and ability to focus

Job Description Title: Senior Microsoft Systems Engineer – (Subcontract at an NRI) Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI. The Senior Microsoft Systems Engineer will be responsible for architecting, implementing, and optimizing the Client’s Microsoft 365 environment, including Exchange, Active Directory, and Intune. This role requires comprehensive expertise across the Microsoft technology stack, including Azure, virtualization, integrations, automation, and security. Design secure and scalable enterprise solutions that leverage the full capabilities of the Microsoft ecosystem. Extensive Microsoft domain expertise to lead the design and implementation of a new Microsoft tenant and associated infrastructure in coordination with the Client’s security policies and Microsoft best practices. Responsibilities • Architect and implement a new Microsoft tenant and infrastructure from the ground up, and design and execute a migration strategy from legacy systems., • Configure and deploy Microsoft 365 services, including Exchange Online, SharePoint, Intune, and OneDrive., • Evaluate the current infrastructure and provide recommendations for optimizations within our services and platforms such as VDI, SaaS components, and automation tools., • Build integrations & automations between Microsoft systems and third-party applications through scripting and workflow tools., • Collaborate with security teams to implement comprehensive security solutions that integrate with our current security suite., • Implement and optimize Intune for comprehensive mobile device, application, and security management., • Develop and implement comprehensive backup and disaster recovery solutions., • Create detailed documentation, including KB articles, SOPs, and architectural diagrams for any new or existing implementations., • Lead training for IT staff on new systems and processes., • Troubleshoot complex technical issues and provide high-level escalation support., • Collaborate with executive leadership and business stakeholders on strategic IT initiatives. Qualifications • Education Level: Bachelor’s Degree; Major: Computer Science or Information Technology, • Experience in lieu of required education is acceptable, • 7+ years of experience in IT systems engineering with a specialized focus on Microsoft technologies., • Deep expertise with Microsoft 365 administration, architecture, and security., • Strong experience with Azure infrastructure design and implementation., • Experience with virtual desktop infrastructure solutions (Citrix/AVD) and technologies., • Demonstrated ability to build system integrations and develop automation solutions., • Proven experience with Active Directory and Azure AD design, implementation, and federation., • Advanced experience with Exchange Online configuration, management, and migration., • Expert knowledge of Intune and modern device/application management., • Comprehensive understanding of regulatory, security, and governance principles and Zero Trust architecture., • Experience with identity management and SSO solutions., • Project management experience with complex infrastructure migrations., • Excellent problem-solving and analytical skills., • Strong communication and documentation skills.

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Requirements • 10+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job Description Position Summary The IT Operations Manager is responsible for the supervision, management, maintenance and security of our servers, desktops, information and communication systems, network infrastructure and related IT support services for East-West. The IT Operations Manager is responsible for the daily management of East-West’s IT infrastructure to ensure continuous availability of applications, network and communications services, including management of East-West’s virtualized servers and disaster recovery systems. The IT Operations Manager will continually seek opportunities to maximize security, reliability, scalability, availability, and support of East-West’s IT infrastructure. Independent judgment and initiative are required to plan, prioritize, and organize a diversified workload under pressure and deadlines. A service-oriented mindset, good communications skills, attention to detail and a positive attitude are crucial to the success of this position. Some after-hours on-call services will be required. This position is responsible for playing their part to achieve the bigger mission of East-West and for ensuring that all mobilization activities are clearly aligned with East-West Vision, Mission, Values, Statement of Faith, and Biblical principles. As an ambassador of faith in Christ and rooted in Biblical principles, this position will actively minister to EW leadership, staff, partners, and the community in a manner that exhibits Christ-character through personal and corporate spiritual disciplines. Essential Duties and Responsibilities: * Ensure the continual functioning, security and availability of all IT systems * Monitor and proactively manage all IT systems (network, hardware and IT-managed applications) * Develop, review, test and certify all back-up and disaster recovery procedures and plans * Design and implement automation scripts to streamline repetitive IT operational processes, significantly reducing manual effort and minimizing the potential for human error * Support network access and interoperability of servers, PCs, Macs and mobile devices consistent with East-West policies and BYOD culture * Create, advise, implement, track and enforce standards and procedures for IT portfolio management * Maintain security and privacy of all information systems, communication lines, and equipment * Contribute to, maintain and implement best practices and written documentation for IT systems * Support field ministry technology needs as an advisor and service provider * Ensure consistent communications to all parties regarding service issues, maintenance issues and outages * Research and recommend new systems and technologies Skills and Abilities * Exceptional Communication: * Strong interpersonal skills, with the ability to communicate opportunities with poise, diplomacy, and tact, handling sensitive situations with confidentiality, poise, and tact. * Organizational & Administrative Excellence: * Excellent organizational and time management skills, including proficiency in evaluating and prioritizing tasks effectively. * Reliable and deadline-oriented, with a strong ability to execute on time-critical tasks and projects * Demonstrates exceptional follow-through, driving projects from initial planning to successful completion while creating and maintaining clear, comprehensive documentation (e.g., project plans, diagrams, and standard operating procedures) * Consistently delivers high-quality, thorough work with a meticulous focus on detail * Proficiency in Google Enterprise and other standard office software (e.g., Microsoft Office Suite). * Initiative & Problem-Solving: * Ability to take initiative within the scope of job duties and seek and carry out additional responsibilities. * Solid judgment and decision-making skills, demonstrating sound judgment by taking appropriate actions regarding questionable findings or concerns. * Driven to constantly improve job functions – not satisfied with the status quo. * Adaptability & Resilience: * Flexibility to quickly respond to changing situations to meet needs, re- prioritizing work as necessary. * Ability to work well under pressure and against deadlines. * Demonstrates accountability by anticipating needs and taking action to move initiatives forward * Teamwork & Collaboration: * Excellent team player with the ability to work well with others in a team environment. * Builds strong working relationships with colleagues and stakeholders through open communication and a partnership-oriented approach Additional Qualifications for IT Operations Manager * Experience managing and supporting a LAN and wireless network, virtualized servers, and various endpoint devices * Proficiency in administering Linux servers in a production environment will be considered a significant advantage * Experience with Google Workspace and desktop operating systems * Knowledge of planning, installing, configuring and supporting server, hosted and desktop software * Hands-on experience managing and maintaining cloud infrastructure in a major public cloud platform (e.g., Microsoft Azure, AWS, GCP) highly preferred * Experience using scripting languages (like Python or shell) to interact with APIs is highly desired * Experience defining requirements for and procuring servers, networking components and desktops * Experience supporting international operations and remote users preferred * Broad knowledge of information technology processing systems, concepts, and methodologies * Experience supporting audio/visual (A/V) equipment and conference room technology is a plus * Ability to effectively communicate technical concepts to technical and non-technical audiences * Strong problem-solving skills and demonstrated aptitude for learning new technologies * Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible * Familiarity with Project Management principles a plus * Driven to constantly improve IT operations and support – not satisfied with status quo * Proven ability to manage, grow and develop IT staff preferred

Title: Senior Microsoft Systems Engineer – (Subcontract at an NRI) Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI. The Senior Microsoft Systems Engineer will be responsible for architecting, implementing, and optimizing the Client’s Microsoft 365 environment, including Exchange, Active Directory, and Intune. This role requires comprehensive expertise across the Microsoft technology stack, including Azure, virtualization, integrations, automation, and security. Design secure and scalable enterprise solutions that leverage the full capabilities of the Microsoft ecosystem. Extensive Microsoft domain expertise to lead the design and implementation of a new Microsoft tenant and associated infrastructure in coordination with the Client’s security policies and Microsoft best practices. Responsibilities • Architect and implement a new Microsoft tenant and infrastructure from the ground up, and design and execute a migration strategy from legacy systems., • Configure and deploy Microsoft 365 services, including Exchange Online, SharePoint, Intune, and OneDrive., • Evaluate the current infrastructure and provide recommendations for optimizations within our services and platforms such as VDI, SaaS components, and automation tools., • Build integrations & automations between Microsoft systems and third-party applications through scripting and workflow tools., • Collaborate with security teams to implement comprehensive security solutions that integrate with our current security suite., • Implement and optimize Intune for comprehensive mobile device, application, and security management., • Develop and implement comprehensive backup and disaster recovery solutions., • Create detailed documentation, including KB articles, SOPs, and architectural diagrams for any new or existing implementations., • Lead training for IT staff on new systems and processes., • Troubleshoot complex technical issues and provide high-level escalation support., • Collaborate with executive leadership and business stakeholders on strategic IT initiatives. Qualifications • Education Level: Bachelor’s Degree; Major: Computer Science or Information Technology, • Experience in lieu of required education is acceptable, • 7+ years of experience in IT systems engineering with a specialized focus on Microsoft technologies., • Deep expertise with Microsoft 365 administration, architecture, and security., • Strong experience with Azure infrastructure design and implementation., • Experience with virtual desktop infrastructure solutions (Citrix/AVD) and technologies., • Demonstrated ability to build system integrations and develop automation solutions., • Proven experience with Active Directory and Azure AD design, implementation, and federation., • Advanced experience with Exchange Online configuration, management, and migration., • Expert knowledge of Intune and modern device/application management., • Comprehensive understanding of regulatory, security, and governance principles and Zero Trust architecture., • Experience with identity management and SSO solutions., • Project management experience with complex infrastructure migrations., • Excellent problem-solving and analytical skills., • Strong communication and documentation skills.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocat

Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Smar

Job Description HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology, and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care. HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. Location: Addison, Texas Entry level job duties include but not limited to: • Onsite position working Monday through Friday 8 AM to 5 PM at HealthMark’s corporate office in Addison, Texas., • Accurately process medical record requests, this includes fulfilling requests that ask for medical, billing, and/or images to be sent in pdf, DVD, or secure email for all assigned clients., • Burn multiple CDs at one time using a desktop computer and laptop, • Monitor client queues and clear daily, • Identify and notify Lead if additional help is needed due to high volume, • Notify Lead of any issues preventing processing, i.e. access issues, system speed, • Communicate professionally with other teams to fulfill job duties, • Reports directly to the POD Lead, • Send daily End of day screenshots to Lead and Manager, • Work occasional overtime to assist as needed in overflow processing due to high volume issues and/or coverage issues, • Abide by HIPAA guidelines while ensuring the confidentiality of PHI, • Attend all standups the team has each week, • Report all hours worked accurately into ADP, • Enter stats accurately in self-report tracker Qualities that the candidate for this position should include: • Ability to work in a high volume and fast paced environment, • Ability to multitask to meet deadlines and daily goals, • Fast learner, • Quick worker, • Team player, • Positive attitude, • A go getter looking to more than the minimum requirement. In accordance with our company policy, Full Time Employees are eligible for the following benefits: • Robust Health Insurance Plan Options with Company Coverage, • Company HSA Account Contributions for Eligible Health Plans (Medical BCBS), • Vision and Dental Plan Options, • STD. LTD, Life. Life AD&D, EAP, • Competitive Paid Time Off including Paid Holidays, • 401(k) Plan Offering with Employer Matching Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. Job Type: Full-time

Provide technical support in a customer-facing, Windows-based corporate environment, including experience supporting Office and Outlook.

This is an excellent opportunity to supplement your income if you are a help desk support or anyone seeking a flexible part time remote work at home job. Paid Focus Group Panelist - Ideal for Help Desk Support. A smartphone with a working camera or a webcam on a desktop/laptop.

The Desktop Support Technician is responsible for providing Helpdesk/Desktop Support services in a large corporate business environment blending on-site and remote associates. Provide support and backup to Desktop Lead. VPN, basic networking support, iPhone/Android setup for email, and desktop troub

This is accomplished by providing network and desktop computer support, providing superior customer service to City staff, and performing intermediate level systems administration. Communicates with internal staff to provide competent, reliable, and effective technical support in order to provide su

Experience providing technical support on desktop/laptop hardware and software. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Install desktop/Laptop, printers/scanners, and other peripheral software using approved t

Job Description POSITION SUMMARY The Field Services Technician plays a hands-on role within our Professional Services team, responsible for delivering technical projects, supporting client environments, and executing infrastructure upgrades. This role focuses on replacing aging systems, upgrading networking equipment, performing on-site installations, and ensuring technology is deployed to meet USM’s operational standards. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality work while representing USM Technology with professionalism at client sites. TRAVEL REQUIREMENTS & WORK ENVIRONMENT This role requires frequent travel to client locations in and around the Dallas-Fort Worth (DFW) area to complete installations, support office moves, and implement infrastructure updates. * 50–75% of your time will be spent working at client sites. * Local/regional travel only – occasional overnight travel possible. * Mileage reimbursement is provided for all work-related travel. * In-office coordination with the Professional Services team is required when not on site. PHYSICAL REQUIREMENTS * Must be able to lift and carry equipment up to 40 lbs. * Ability to drive, climb under desks, access network closets, and work in varied physical environments. * Must possess a valid driver's license. ESSENTIAL DUTIES AND RESPONSIBILITIES Project Execution & Field Support * Deploy and configure PCs, firewalls, switches, wireless access points, and other client hardware. * Support office relocations and new office setups, ensuring efficient connectivity and user readiness. * Clean, document, and optimize network closets and server rooms for performance and accessibility. Inventory & Equipment Management * Maintain and track inventory of hardware stored at USM facilities. * Ensure all shipping, receiving, deliveries, and equipment disposals are accurately documented. * Minimize unassigned or outdated client hardware stored at USM offices. Client Communication & Documentation * Maintain a professional and responsive presence during on-site work. * Accurately document configurations, changes, and client interactions in project management systems. * Coordinate with the internal team to complete projects on schedule and according to USM standards. Collaboration & Continuous Improvement * Participate in proactive maintenance efforts and identify infrastructure improvement opportunities. * Work closely with the Professional Services team to ensure alignment on project delivery. * Perform other duties as assigned by management to support organizational goals. QUALIFICATIONS Key Competencies * Technical Execution – Strong ability to configure, install, and troubleshoot IT infrastructure on-site. * Client-Facing Professionalism – Clear communication and problem-solving in client environments. * Detail-Oriented – Accurate documentation and careful attention to system deployment practices. * Flexibility & Adaptability – Comfortable working in various settings and switching between tasks. * Team-Oriented – Strong collaboration with project managers, engineers, and support staff. Education & Experience * Minimum 2–4 years in an IT support, field technician, or systems deployment role. * Experience working in an MSP or multi-client environment is strongly preferred. * Working knowledge of Microsoft 365, Active Directory, and networking fundamentals. * Familiarity with the TruMethods framework or other MSP operational models is a plus. DESIRED CERTIFICATIONS * CompTIA A+, Network+, or similar (preferred but not required). * Microsoft Certified: Modern Desktop Administrator Associate or similar credentials (a plus). BENEFITS * Health, Dental, and Vision insurance * Life Insurance and Disability coverage * 401(k) with matching contributions * Reimbursement for business travel and certifications * Paid Time Off (PTO) and company holidays * Competitive salary and professional development support WHY JOIN US? * Be part of a team that values continuous improvement and operational excellence. * Represent a client-first, proactive approach to IT project delivery. * Gain exposure to a variety of environments, tools, and technologies. * Contribute to a growing MSP with a culture of accountability, transparency, and impact.

Experience with Desktop Support, Server Administration, and Virtualization Technologies (VM Ware, etc. Collins Aerospace, Digital Technology, is hiring a Systems Administrator for our Secure Labs support team. Support physical computer and networking equipment.

Support other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areas. Ability to communicate professionally and courteously with colleagues and clients. Proactive, energetic, possessing strong organizational skills and the capacity t

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities • Provide technical support to our clients through phone, email, and remote support tools., • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system., • Install, configure, and maintain software, hardware, and peripherals as required., • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues., • Monitor systems and alert clients of potential issues or outages., • Escalate complex issues to senior engineers as required., • At least 2 years of experience in a help desk or service desk support role., • Good understanding of Windows Server Administration and Active Directory., • Strong knowledge of IT security principles and best practices., • Familiarity with desktop platforms, including Windows, iOS, and Android., • Experience with G-Suite and Office 365., • Good understanding of network topologies, protocols, and architecture., • Health Care Plan (Medical, Dental & Vision), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Retirement Plan (401k, IRA), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development

Job DescriptionCompany Overview NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Job Summary The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Responsibilities • Onsite computer solutions for Windows-based PCs and Apple computers, • Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers, • Network installation and maintenance (wired, wireless, LAN, WAN), • Data recovery and loss prevention, • Virus protection and Spyware/Adware removal, • Computer security enhancement, • PC Hardware and software fault isolation and repair, • System repair and upgrades, • Software upgrade and installation, • 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments, • Strong knowledge of PC troubleshooting and repair, both hardware and software/OS, • Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.), • Proficiency with peer-to-peer and client/server network configurations and troubleshooting, • Professional, high-energy, customer-oriented work ethic, • Valid drivers license and a clean driving record, • Great culture, • Access to fully branded Nerd Van, • Opportunity to be a part of a growing brand!

Job Description Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Specialist. This is a direct-hire opportunity for a outstanding end-client in the hospitality industry. This position is on-site in Plano, TX, M-F, 8-5PM CST. The offering hourly rate is $24/hr. This role provides desktop support, including deployments, equipment moves, installations and configuration changes. Support includes troubleshooting complex issues on Windows PC's, MAC's, printers and mobile devices, install software, peripherals and transfer data. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities: • Provide Tier 2 Executive level support, • Demonstrate excellent customer service skills, • Ability to work alone or with a team, • Willingness to go above and beyond, • Other support activities include researching and recommending solutions, • Working with vendors and backline teams to resolve issues, • Knowledge configuring Win7, MAC, MS Office Suite and installation of computers and printers, • Configuration knowledge, • O365 experience, • Working knowledge of Active Directory and network connectivity with TCP/IP, DNA, WINS, DHCP, and wireless, • Strong troubleshooting skills, • Excellent communication and customer service skills, • Experience supporting Director and higher levels, • Ability to multi-task and set priorities, • Work independently with minimum supervision, • Work under pressure and maintain composure

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionCompany: USM Technology LLCLocation: Allen, TexasExperience: 2-5 years Work Environment: This is an in-office job with some potential for remote work based on business requirements and technician capabilities.Are you a customer service-oriented technology enthusiast with a passion for solving problems and delivering exceptional service? Do you thrive in an environment with high standards and continuous improvement? If so, we want you on our team! About Us: We are a mid-size, fast-growing Managed Services Provider (MSP) dedicated to ensuring operational excellence and client satisfaction. We are looking for a high-performance technician who can rapidly respond to phone calls, emails, and chats, address Tier 1 issues efficiently, and escalate well-documented higher-tier issues to our senior engineers. The best candidate for this position is high-energy, detail-oriented, and committed to delivering an incredible customer experience. The Essence of the Role: The essence of the Tier 2 Support Technician role is to provide proactive, efficient, and effective support to our clients. You will be the first point of contact, ensuring that issues are resolved promptly and that clients feel confident in our ability to manage their IT needs. This role is about more than just fixing problems; it's about anticipating needs, improving processes, and contributing to a culture of excellence and continuous improvement. Responsibilities: • Provide second-level support for end-users experiencing IT-related issues, escalated from Level 1 support., • Perform advanced troubleshooting of hardware, software, and networking issues, both on-site and remotely., • Manage user accounts, permissions, and email access through Active Directory and Microsoft 365., • Collaborate with other IT teams to resolve escalated issues and implement long-term fixes., • Document processes and issue resolutions., • Support and train junior IT staff and Level 1 technicians as needed. Job Requirements:Education and Experience: • Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience., • 2-5 years of experience in IT support, helpdesk, or a similar role., • Experience with troubleshooting hardware, software, and networking issues., • Experience supporting both Windows and macOS operating systems., • Experience with enterprise environments, including ticketing systems like AutoTask Jira, ServiceNow, or Freshdesk.Technical Skills:, • Strong knowledge of Windows Server (2016, 2019), including Active Directory, DNS, DHCP, and Group Policy management., • Proficiency in networking basics (TCP/IP, DNS, DHCP, VPN), wireless network troubleshooting, and networked peripherals., • Hands-on experience with Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams)., • Familiarity with remote desktop tools (e.g., RDP, TeamViewer, AnyDesk, VSAX)., • Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS)., • Basic understanding of cybersecurity practices (firewall management, antivirus solutions, data protection).Soft Skills:, • Strong problem-solving skills and attention to detail., • Excellent verbal and written communication skills, able to convey complex technical information to non-technical users., • Strong customer service orientation with a focus on end-user satisfaction., • Ability to work independently or as part of a team, multitasking in a fast-paced environment., • Time management and ability to prioritize effectively in high-pressure situations.Certifications (Preferred but not required):, • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Azure Fundamentals, • ITIL Foundation certification or familiarity with ITIL best practices.

Job Description Job Description EUC H&F Engineer • 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support), • Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications., • Good customer handling skills and prior experience in Concierge (VIP Users) support, • Install, troubleshoot, and repair desktop/laptop issues (both hardware/software), • Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation., • SCCM client end installation & troubleshooting knowledge, • Basic knowledge of Networking and Active Directory, • Must have right attitude and customer centric approach., • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW) We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job DescriptionCompany Description Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange. Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence. Job Description We currently have an opening for Senior PC Support Technician based out of Plano, TX. The Senior PC Support Technician will be responsible for the following: • Taking on a lead role in providing the technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment., • Provide lead technical support for the company’s corporate headquarters and field offices, comprising of various platforms including Windows 11, Windows 10, Active Directory, Office 365, LANs respective to the day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications., • Diagnose systems and equipment failures and perform corrective actions to resolve any issues., • Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures., • Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution., • Assist corporate and field users with technical questions and light training., • Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans., • Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies., • Installation and maintenance of system updates for OS, software and hardware., • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.Qualifications, • Minimum of 6 to 8+ years’ experience in Corporate Desktop Support running Windows 11, Windows 10, Microsoft Office, and general knowledge of Networking., • General knowledge and exposure to Windows Server Operating Systems and Active Directory, Windows Group Policies, Microsoft Office 365 Administration, Microsoft Office Suite, SharePoint Online, PowerShell scripting and user account management., • Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools., • Excellent communication, problem-solving, multitasking skills, and ability to take on responsibility in a lead role capacity., • Must be Customer Service oriented and show an ability to take ownership of an issue. Additional Information Workplace • One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Job DescriptionDescription: Department: IT Services Reports to: ITS Supervisor Location: Corporate Office - Plano Company Description: Edge is a provider of integrated, managed voice, data technology systems, and services for business. Position Description: Provide Tier 1 IT desktop support and hospitality-related third-party vendor platform support to Edge’s commercial customers. Primary Responsibilities: • Serve as the first contact with customers who need technical assistance., • Remotely assist users with desktop, printer, and other connected device troubleshooting., • Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations., • Perform OS and other software and firmware updates and patch management., • First-level identification and escalation of major incidents using the approved IT escalation processes., • Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT., • Perform network administration functions, user account permissions, and Active Directory changes., • Follow up with clients to ensure issue resolution is complete and satisfactory. Other Responsibilities: • Assist in creating knowledgebase articles, checklists, and FAQs., • Willingness to learn industry-specific and proprietary management systems., • Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required., • Accommodate occasional shift changes based on coverage requirements and special events. Requirements: Required Skills & Experience: • Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange., • Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users’ questions or issues. Benefits: As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: • Hybrid Work Options, Paid Time Off, and Paid Holidays, • Medical, Dental, Vision, and 401(k) with employer match contributions The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities • Problem management and escalation of issues in a timely manner, • Prioritization of tasks and meeting of deadlines, excellent time management skills, • Excellent troubleshooting and assessment skills, • Excellent written/verbal communication skills, • Must be a team player with outstanding customer service skills, • Entry of time sheets, expense reports and documentation on or before deadline, • Keep up-to-date on market trends, theory and new ways of doing things; embrace change, • Assist with change-management activities, • Prepare and deliver complete and concise documentation for all projects, • Present progress reports to immediate supervisor and or Project Manager (if so assigned), • Help turn business problems into technical solutions, • Manage deployment of equipment in compliance with established technology policies., • 2+ years experience in IT related study or field., • Must possess basic knowledge and experience with:, • Windows 7/8/10, • Microsoft Office suite, • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.), • Understanding of basic network concepts, • Understanding of application, desktop, and server virtualization, • Understanding of Desktop Deployment / Imaging, • Certifications, • CompTIA A+ Certification a plus, • Windows Server 2008/ 2012/ 2016, • Microsoft Office 365 Admin portal, • Understanding of File Permissions (NTFS & Sharing), • High School Degree required, • Work primarily in a climate-controlled environment with minimal safety/health hazard potential., • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required, • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role., • The noise level in the work environment is moderate. nLtNYXW5rO

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Coordinate with vendors for provision of end-user support (e. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes, etc.