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Job Description Location: Honolulu, Hawaii (Pacific Islands Ocean Exploration Center) Supervisor: Pacific Islands Ocean Exploration Center Manager Status: Full-time, exempt About the National Marine Sanctuary Foundation Founded in 2000, the National Marine Sanctuary Foundation (a 501(c)(3) nonprofit organization) is the national nonprofit partner to the National Oceanic and Atmospheric Administration’s Office of National Marine Sanctuaries (ONMS). Together, we work to protect America’s most treasured ocean and Great Lakes areas—places of extraordinary biodiversity, maritime heritage, and community value. Guided by our commitment to Waters for All, the National Marine Sanctuary Foundation connects people to the ocean and Great Lakes through education, conservation, and community engagement. As the official nonprofit partner of NOAA’s Office of National Marine Sanctuaries, we support 18 marine environments from Massachusetts to American Samoa and the Great Lakes to the Florida Keys. We help protect these iconic places, care for marine wildlife and habitats, honor our nation’s maritime heritage, and promote the enjoyment of public waters by all Americans. Through public fundraising and partnerships, we invest in community stewardship, conservation and restoration, education and outreach in visitor centers and gateway communities, and cutting-edge scientific exploration. For more than 25 years, we’ve strengthened people’s connections to our ocean, coasts, and Great Lakes—along with the history, culture, and maritime heritage they represent—and built partnerships with coastal communities and businesses connected to more than 629,000 square miles of public waters that belong to all Americans. About the National Marine Sanctuaries America’s national marine sanctuaries are living classrooms, laboratories, and community assets that protect the waters shaping our shared future. Managed by NOAA’s Office of National Marine Sanctuaries (ONMS), this network of 18 marine protected areas is multi-use by nature and spans more than 629,000 square miles of ocean and Great Lakes—from coral reefs and kelp forests to historic shipwrecks and whale migration routes. In partnership with marine research institutions, universities, and public-private partners, activities in each sanctuary help develop solutions to today’s most pressing challenges. Sanctuaries safeguard marine biodiversity, sustain fisheries, support coastal economies, and inspire stewardship through science, education and outreach, and outdoor recreation—from boating to fishing. Many sanctuary gateway communities include visitor centers and partnerships with zoos, aquariums, and museums that extend this impact, serving as hubs for conservation, innovation, commerce, and tourism where people engage directly with the ocean and Great Lakes. Together, these sites demonstrate how healthy waters and thriving communities are inseparable—and why protecting them is essential. What We Need The National Marine Sanctuary Foundation is seeking an Education and Outreach Coordinator who will work within the Pacific Islands Ocean Exploration Center (PIOEC) to implement education and outreach programming for the Pacific Islands Region on behalf of the Office of National Marine Sanctuaries (ONMS) and the National Marine Sanctuary Foundation. Working collaboratively as part of a multi-agency team, the Oʻahu Education and Outreach Coordinator is responsible for working with Papahānaumokuākea and the Pacific Islands regional education and outreach staff to plan and implement education and outreach programming about the Pacific Islands regional sanctuary sites for K-12, secondary, and post-secondary students, teachers, community members, and visitors on the island of Oʻahu. The Coordinator works with government, public, and academic partners to plan, coordinate, and facilitate education and outreach activities at the PIOEC and supports sanctuary education and outreach programs and events throughout Oʻahu as directed. The Coordinator position requires the performance of a highly independent professional who provides impactful educational and outreach programs and services to support the mission of the Pacific Islands Region. What You’ll Do • Inform and educate teachers, students, communities, stakeholders, and visitors effectively, appropriately, and strategically about Papahānaumokuākea National Marine Sanctuary and the Pacific Islands Region;, • Develop, update, and compile curriculum, presentation, and educational resources used in lessons and activities about Papahānaumokuākea and the Pacific Islands Region and ensure that education materials are aligned with State and National education standards;, • Develop, integrate, and promote new materials and tools, which may include online tools for collaboration, interactive mobile device apps, and video tools to support educational programming as needed;, • Design, promote, and lead teacher and student workshops;, • Work with local universities and organizations, teacher training institutes, and communities to arrange workshops and use of the PIOEC venue, as well as with voyaging canoe communities and outdoor environmental programs to arrange meaningful experiences for education and outreach program participants;, • Coordinate PIOEC education and outreach events on behalf of Papahānaumokuākea and the Pacific Islands Region;, • Manage and update education and outreach contact lists;, • Participate in the development, planning, and execution of education programs as part of the regional education team;, • Organize and facilitate staff presentations, events, partner use, and visits to the PIOEC;, • Support Papahānaumokuākea National Marine Sanctuary and Pacific Islands Region meetings as needed;, • With a spirit of flexibility and mutual team respect, undertakes tasks as needed and assigned for overall team success;, • Perform other duties, as requested; and, • Regular attendance is required. Who You Are Required Qualifications • Bachelor’s Degree from an accredited four (4) year college or university in Education, Teaching, Communications, Hawaiian Studies, or related field;, • Three to five years of experience in formal or informal education;, • Experience in conducting workshops, evaluating education programs, and working in communities with diverse cultural and/or socioeconomic backgrounds;, • Experience in developing curricula;, • Knowledge of natural history of the Pacific Islands Region, including the Hawaiian Islands, American Samoa, and the Pacific Remote Islands;, • The ability to deliver high-quality products and services to both external and internal clients and partners, in accordance with agreed-upon time schedules;, • The ability to work collaboratively with a team and independently;, • Experience with desktop editing and layout software is a must;, • The ability to work evenings and weekends, and travel both in and out of Hawaiʻi for training and other programmatic needs;, • Ability to travel on a small ocean craft; and, • Familiarity working with government and non-government organizations. Preferred Qualifications • Experience with video production equipment and editing software. Why You Will Love Us The National Marine Sanctuary Foundation (“Foundation”) is a leading voice for U.S. protected waters, working with communities to conserve those special places for a healthy ocean, coasts, and Great Lakes. The Foundation works in close partnership with the National Oceanic and Atmospheric Administration (NOAA) to advance stewardship through on-the-water conservation projects, and education and public outreach activities, and support for research. Together, we safeguard species and the places they call home and while supporting coastal communities and economies. • Dedicated and passionate staff committed to marine and Great Lakes conservation;, • Generous leave policy, plus paid time off between December 25 and January 1 and 12 paid holidays;, • Health benefits: medical (with an FSA option), dental, and vision;, • Foundation paid Life and Disability Insurance; and, • Preparing for the future: 403(b) retirement plan with employer contributions after one year of service. Compensation and Benefits: $55,000 - $60,000/year based on experience. The Foundation offers a competitive benefits package. Apply through the Foundation’s online portal. A resume, cover letter, and three professional references are required. Applications must be received by July 7, 2026, at 11:59 PM ET. The National Marine Sanctuary Foundation is committed to equal opportunity and a collaborative work environment. We are dedicated to attracting and retaining a diverse staff. We honor experiences, perspectives, and unique identities, and welcome the contributions that you can bring to the dedicated team. With a diverse team of employees, we can grow and learn better together and achieve our mission to protect the health of the ocean, coasts and Great Lakes for current and future generations.

Job DescriptionSalary: $142,655.18 The East-West Center (EWC) promotes better relations and understanding among the people and nations of the United States, Asia, and the Pacific through cooperative study, research, and dialogue. Established by the U.S. Congress in 1960, the Center serves as a resource for information and analysis on critical issues of common concern, bringing people together to exchange views, build expertise, and develop policy options. The Centers 21-acre Honolulu campus, adjacent to the University of Hawaii at Mnoa, includes conference facilities, three residence halls, and an office building that houses research, program, and administrative activities. The Center also has an office in Washington, D.C., that provides accessibility to US, regional government stakeholders, and program partners with innovative training, analytical and dialogue exchange, and public diplomacy products to meet US policy priorities and expressed needs in the Indo-Pacific region. Our Communications and External Relations (CER) team is seeking an on-siteDirector of Communicationsfor a limited, one-year appointment (with possibility of extension). This position oversees media relations, crisis management, publications and events, and brand campaigns that target a variety of audiences across multiple channels. The incumbent will manage a team and will work collaboratively with EWC leadership and program staff to successfully execute and deliver outcomes that support of the Centers mission and sustainability. MAJOR DUTIES: Communications & External Relations Management • Develops Center-wide communications plan that includes strategies to advance the Centers institutional priorities and serves as an editorial and strategic advisor to the executive leadership team. Ensures all communications output remain non-partisan, reflect independent and innovative thinking, and embrace cross-disciplinary approaches and high standards of professionalism., • Oversees the development and production of printed and online publications including its monthly newsletter, annual report, special events collateral, internal and external electronic newsletters, print and online ads. Provides technical assistance with editing, branding design, fact checking, and proofreading for a variety of content and communications as needed., • Maintains and analyzes digital metrics such as website traffic, email open rates and social media figures, and reports performance to the leadership team in a timely manner. Collaborates with key leadership officials, experts, and staff to understand cross-departmental quantitative and qualitative goals, as well as underscore the merits of EWC programs to expand their audiences and improve performance., • Develops and maintains a network of organizations and individuals in media and public relations who can strengthen the Centers communication efforts and enhance both stakeholder and community engagement. Serves as the media contact with local press, media, and agency outlets as necessary to expand coverage and disseminate appropriate information., • Serves as advisor to leadership and senior management on crisis communication strategy and messaging during urgent matters as required., • Develops and maintains a cross-departmental communications calendar and coordinates with other programs to develop story coverage plans, including supporting visuals, interviews, and unique story angles. Coordinates interviews with students, alumni, staff, donors, and friends of the East-West Center in support of print and online content., • Upholds best practices and ensures branding consistency across all departments and platforms. Financial Support • Completes assigned activities specific to finance and accounting, budgeting, procurement, and reporting to produce accurate and dependable information regarding operational expenses and identify/resolve any financial discrepancies. Investigates variances, identifies budget issues, and provides alternative solutions., • Ensures fiscal compliance and Center policies and regulations. Personnel Management • Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Centers mission, objectives, and values., • Organizes and oversees work schedules of unit staff and manages requests for time off in an appropriate and timely manner., • Provides technical assistance and advice to staff; inspects work in progress and upon completion., • Establishes goals and criteria to be used in performance evaluations for unit staff. Conducts performance evaluations that are timely, constructive, transparent, and unbiased. Provides coaching and guidance for performance improvement and development., • Coordinates with HR in executing all recruitment, onboarding, and offboarding tasks., • Directs and oversees the training of new staff., • Interacts effectively and diplomatically in all areas of employee relations, always projecting a, • professional image while exercising the highest degree of confidentiality. Coordinates with HR in responding to employee concerns or complaints, performance issues, and/or inappropriate behavior., • Attends supervisor training(s) as required. This list of major duties is not exhaustive and may be supplemented on an occasional basis in accordance with the requirements of the job. SUPERVISION:The incumbent worksunder general supervision of thePresident. The position works independently, exercising initiative and draws upon a general understanding of the expected outcomes and the scope of the assignments. The incumbent is expected to work effectively as part of a team and handles problems and deviations as they arise in a timely and appropriate manner. Work is reviewed for technical accuracy, completeness and compliance with established/mandated policies, guidelines, and procedures. The position directly supervises the CER team and will also assist in the general supervision of assigned volunteer staff and student assistants. REQUIRED QUALIFICATIONS: Education A post-graduate degree in journalism, communications, public relations, or a related study field from which comparable knowledge and ability can be acquired. Experience At least 10 years of work experience in developing and managing institutional communications for organizations providing international/intercultural programs that include programs in the field of journalism. Experience should include extensive knowledge of industry best practices for corporations, governments, and non-profit organizations, as well as an extensive network of and experience working with Hawaii-based stakeholders including foreign government representatives, state and federal representatives and officials, and local businesses. Experience should also reflect supervisory or management experience with a record of authority to make basic to complex daily decisions, perform operational and strategic planning tasks, manage finances and budgets, and work collaboratively a team/staff, as well as achievements in producing or overseeing production of policy-relevant publications, e-newsletters, and charts and graphics; and of serving as media spokesperson. Demonstrated Ability To plan, organize, prioritize, and coordinate work involving a wide variety of tasks; to take initiative and work independently and cooperatively in following through on assignments; to make arithmetic computations and record figures accurately; to work under the pressure of deadlines and competing demands; to acquire and maintain knowledge of and appropriately apply established or mandated policies, guidelines, and procedures; to establish and maintain accurate hard and electronic files and records; to appropriately handle confidential information; to work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to adapt to changes and exercise initiative and good judgment in dealing with a variety of situations; to communicate effectively both verbally and in writing; to convey detailed information clearly and concisely both one on one and to groups; to assume responsibility for whole areas of work and to effectively gather information and materials from a variety of sources to meet requirements. Knowledge of office practices and procedures; correct English grammar, punctuation, spelling, and word usage; print, web-based, and social media resources; e-communications, branding, and market research techniques; and using standard office machines and equipment. Proficiency with Microsoft program tools such as Word, Outlook, PowerPoint, and Excel; desktop publishing, graphic design/image editing, and web site development software; and of basic HTML knowledge and skills. In depth knowledge of major Asian, Pacific and U.S. domestic and international policy and major social issues. Physical Requirements Able to move equipment and supplies up to 30 pounds; Sit, walk or stand for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a phone; see and read a computer screen and printed matter with or without vision aids; read and understand rules and policies, labels, and instructions; and to hear, speak and understand speech at normal levels and on the telephone. Work Schedule Able to work a flexible schedule, including routinely working early, evening hours, and occasionally working weekend hours when necessary. Available and able to travel domestically and internationally, as required. Work Environment The position generally performs tasks within a normal indoor office setting in a controlled climate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER You will have the opportunity to join an organization that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: • Competitive Salary and Benefits The annual salary for this position starts at $142,655.18 per year with an attractive benefits package that includes health insurance, retirement savings with a very generous company match, and paid time off. • Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. You will have the opportunity to take on additional responsibilities and advance your career within our organization. • Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY:If you're interested in applying for the role, submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: • Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. • Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. • Provide Three Professional References (with appropriate contact information) in your Application Ensure that your references can attest to your skills, work ethic, and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center adheres to all federal, state, and local civil rights laws prohibiting discrimination in employment and education. The Center does not discriminate in its admissions practices, in its employment practices, or in its educational programs or activities on the basis of age, sex, gender, disability and/or handicap, race (including traits historically associated with race such as hair texture, hair type and protective hairstyles), creed, color, religion, national origin, nationality, ancestry, affectional or sexual orientation, gender identity or expression, pregnancy, breastfeeding, veteran status, marital status, domestic partnership or civil union status, status as a domestic violence victim, arrest status, or membership in any other class protected by state or federal laws, now or in the future, in any phase of its admissions, financial aid, educational, or in any aspect of its employment practices.

Job Description SEs (Systems Engineers) focus on project work, escalations, and mentorship for our Systems Administrators. They set the example for our Core Values (listed later) for the service desk. The SE role is for technicians who have mastered first-tier support to the point that they’re already thinking about potential fixes before they even finish reading a ticket. If everything below appeals to you, apply and come ready to impress us. Why work at Intech? With 30+ years under our belt, Intech has come up with a set of core values that guide our company. • People First (people matter to us, both in our office and in our clients' offices), • Accountability (we take ownership and responsibility for our work), • Teamwork (no one can have a good day if anyone is having a bad day), • Humor (we're funny... or at least we think we are…), • Growth (if we're not growing, we're falling behind) SEs are at a point in their career where they might be considering whether to continue on a technical track or move on into senior roles. Intech can help you get better at what you’re doing or help you get wherever else you may want to go. Requirements What do I need to bring to the table? First and foremost, be a good person. In line with the Core values above, SEs are excellent teachers of technology, both to clients and to other techs at Intech. They also take complete ownership of projects from quoting to deployment. SEs are confident enough to methodically troubleshoot any issue, but humble enough to admit when they need help. Successful SEs are IT nerds at their core. They tinker on their own time, either for fun or so they can show off by knowing stuff before anyone else in the office. If they run into something they don’t know how to do on a Friday, they come back on Monday knowing how it works because they spent Saturday labbing it out at home. At least a couple standard MSP certifications are required: any certs related to Microsoft servers, Azure/M365, CompTIA Network+, Security+. Cisco certifications are definitely nice to have, but we’re not primarily a Cisco shop, so if you’re on the fence about what to take, Azure/M365 is a more desirable route. We are also fanatical about keeping good ticket notes and documentation. If you get excited documenting annoying issues so the next tech doesn’t have to re-live your pain, then welcome. A valid driver’s license and car are also required for the position for planned and unplanned onsite visits. Technical Mumbo Jumbo The ideal SE candidate will have deep, hands-on, first person experience with most of the following. • Standard networking concepts (DNS, DHCP, routing, subnetting, VLANs), • Virtualization (VMware, Hyper-V), • SAN/NAS high-availability technologies, • Windows domain stuff (Active Directory, Group Policy, DFS, etc.), • Windows Domain Controller migrations, • Microsoft Remote Desktop Services (RD Gateway, RD Session Hosts, etc.), • Cryptography (SSL/TLS certs, symmetric and asymmetric encryption, hashing algorithms, etc.), • Scripting (Powershell preferred), automation with MSP tools in general, • Automation using REST APIs, • Email/spam security (SPF, DMARC, DKIM), • Site-to-site and client VPNs (Sonicwall preferred), • Wireless, including WPA-Enterprise with RADIUS, • Office 365/Microsoft 365 migrations and management, • Multi-factor providers (Azure MFA, Duo), • Server hardware quoting and troubleshooting (we’re a Dell shop), • Cybersecurity and compliance tools deployment for NIST/CMMC Benefits What's in it for me? • Medical, drug, dental, and vision coverage, • 401K, • Paid vacation, • Quarterly company outings, • Twelve paid holidays per year, • Quarterly performance reviews, • Monthly cell phone allowance, • Paid parking downtown, • Training and certification incentives to help you grow and make more money

Job DescriptionCompany Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Join SOSi and Engineer the Future of Defense Networks! SOSi is seeking a Field Service Engineer (FSE) to power mission-critical connectivity at Joint Base Pearl Harbor Hickam, Hawaii. Our team designs secure, resilient, and innovative network infrastructures that enable command and control strategies for 5,000+ customers across the Pacific theater. From architecting unique solutions to deploying a private cloud platform for the warfighter, you’ll tackle complex technical challenges and ensure every system segment is robust, reliable, and ready for the mission. If you thrive on solving problems that matter and want to shape the backbone of defense technology, this is your opportunity to make an impact. Essential Job Duties Analyze local and wide area network systems, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication media with concentrators, bridges, and other devices. Resolve interoperability problems to obtain operations across all platforms including email, file transfer, multimedia, teleconferencing, and the like; configure systems to user requirements. Support the acquisition of hardware and software as well as subcontractor services as needed; perform various tests and document results. Administer and maintain local and wide area networks; provide technical support and troubleshooting to users. Plan network layout design; may administer network security. • Serve on multiple functional teams in support of the contract enterprise, to include the Incident Management and Response, Installation and Configuration, System Performance Monitoring, Network Performance Monitoring, and Patching Teams, • Manage usage and performance of voice, video and/or data communications networks., • Maintain network security and ensure compliance with security policies and procedures., • Evaluate hardware and software, including peripheral, output, and related equipment., • Participate in developing and implementing network-related procedures and standards., • Participate in and may lead, aspects of major network installations and upgrades., • Interface with vendors to ensure appropriate resolution during network outages or periods of reduced performance., • Develop and implement testing strategies and document results., • Provide advice and training to end-users., • Troubleshoot and resolve complex problems., • May provide work leadership to less-experienced network personnel., • Maintain current knowledge of relevant hardware and software applications as assigned., • Participate in special projects as required., • Manage functionality and efficiency of a group of computers running on one or more operating systems., • Maintain the integrity and security of network devices and systems., • Set up administrator and service accounts., • Maintain system documentation., • Interact with users and evaluate vendor products., • Patch and update network device operating systems to Department of Defense guidelines., • Troubleshoot and resolve issues with Cisco IOS-based network devices., • Develop scripts and tools to automate and improve user support activities., • Monitor overall network health and troubleshoots reported events.Qualifications Minimum Requirements • An Active in-scope Secret clearance, • Bachelor's degree with four (4) years' experience or eight (8) years of related network administration and analysis experience., • DoD 8570 IAT Level II certification (CCNA, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP)., • Experience with Virtual Desktop Infrastructure technologies., • Experience with Microsoft enterprise services (Active Directory, DNS, DHCP and Group Policy management)., • Experience in Circuit & Network Design., • Experience with Type 1 Encryption Devices (KIV-7M) and TACLANE KG-175 D/G., • DISA Circuit Management experience., • Basic level understanding of network switching and routing technologies., • Implementing DISA STIG Network Security guidelines. Preferred Qualifications • Top Secret clearance., • Industry certifications (MCSA, MCSE, VCA, VCP, RHCSA, RHCE, CCNA, and/or CCNP). Additional Information Work Environment • Working conditions are normal for an office environment., • Fast paced, deadline-oriented environment., • May require periods of non-traditional working hours including consecutive nights or weekends (if applicable), • Target Salary Range: $87,138 to $117,636. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

Job Description Overview We are seeking a Senior Service Delivery Administrator to join our team supporting Network Enterprise Technology Command (NETCOM) in Honolulu, HI. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities Tier 2/Tier 3 Service Desk Technician provides advanced technical support for Army Commercial Solutions for Classified (CSfC) environment, supporting secure remote access to SIPRNet resources. This is not a Tier 1 call intake role. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders. The technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The role requires sound troubleshooting judgment, disciplined ticket documentation, accurate status reporting, and strong follow-through. The technician also coordinates external vendor tickets, including submission, tracking, follow-up, escalation, and validation of closure. In addition, this role supports or hosts training sessions for internal and external technical teams on provisioning procedures, service desk workflows, endpoint readiness checks, and recurring support processes. The successful candidate takes initiative, communicates clearly, maintains accurate records, and continuously looks for ways to improve the user experience. RESPONSIBILITIES Tier 2 / Tier 3 Incident Resolution and User Support • Provide Tier 2/Tier 3 technical support for end users operating in a secure military IT environment. Diagnose and resolve hardware, software, account, access, endpoint, application, peripheral, and connectivity issues independently when within authority and technical scope. Maintain accurate incident records and customer communications. Daily Operations, Queue Management, and Service Health • Build, maintain operational trackers, ticket trackers, asset trackers, onboarding/offboarding trackers, issue logs, and other recurring reporting tools., • Identify recurring issues, ticket trends, process gaps, service degradations, and operational risks., • Participate in outage response, maintenance windows, after-hours support, operational surge support, and special projects as required. Endpoint Provisioning and Device Support • Image, configure, validate, deploy, troubleshoot, recover, and maintain approved end-user devices, including laptops, peripherals, and related secure access equipment., • Verify devices are properly configured, operational, compliant, and ready for user deployment., • Support user onboarding, offboarding, device issuance, device return, account maintenance, and access request workflows., • Coordinate with engineering and cybersecurity teams when device issues involve configuration baselines, certificates, encryption, remote access components, or security controls. Asset Management and Equipment Accountability • Maintain equipment accountability records and inventory databases., • Coordinate equipment issuance, transfer, return, and replacement activities., • Support asset audits, inventory reconciliation, property accountability reviews, and equipment status reporting. Knowledge Management and Documentation • Create, update, and maintain SOPs, job aids, knowledge articles, user guides, FAQs, troubleshooting guides, and recurring issue documentation., • Identify opportunities to improve ticket workflows, user communications, onboarding processes, endpoint provisioning, asset tracking, and operational reporting., • Recommend improvements to reduce ticket volume, improve first-contact resolution, shorten resolution timelines, and improve customer experience. Reporting and Administrative Support • Maintain service desk metrics and ticket status information, • Prepare recurring reports on ticket activity, resolution trends, and service performance, • Assist with customer onboarding briefings and service adoption activities, • Participate in after-hours support, maintenance windows, and outage response activities REQUIRED QUALIFICATIONS Active Secret Security Clearance • Active DoD IAT Level II certification, • Minimum 5 years of IT support experience, including at least 2 years performing Tier 2 or higher service desk, desktop support, endpoint support, or enterprise technical support. Experience supporting Windows workstations and enterprise applications. Experience using ServiceNow, AESMP, or a comparable ITSM/ticketing system. Experience managing ticket queues, documenting troubleshooting steps, escalating issues, and maintaining accurate ticket records. Experience in imaging, configuring, deploying, troubleshooting, and maintaining laptops, mobile devices, tablets, and other end-user equipment. Experience supporting account administration, access requests, onboarding, offboarding, and user support workflows. Strong written and verbal communication skills. Strong customer service, organizational, troubleshooting, and follow-through skills. Ability to work independently, prioritize competing tasks, and support multiple users and stakeholders in a mission-focused environment. Ability to participate in after-hours support, maintenance windows, and outage response when required. PREFERRED QUALIFICATIONS • ITIL Foundation Certification., • Microsoft, Windows, endpoint administration, or approved Computing Environment certification., • RedHat or Windows certification., • Experience supporting DoD or Army IT environments., • Experience with CSfC solutions, secure remote access technologies, or classified user support., • Experience with endpoint imaging, device provisioning, and asset management. Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Honolulu, HI/Fort Shafter, • Type of environment: Office, • Noise level: Low, • Work schedule: CONUS Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs., • Amount of Travel: Less than 20% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE • United States Citizenship, • Active DoD Secret Clearance WAGE INFORMATION Target salary range: $85,000 - $105,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Job Description Primary Purpose: The Associate Medical Director is responsible for working collaboratively with the Medical Director and the Senior Leadership Team to help manage the day-to-day functions of clinical operations, quality assurance and quality improvement, and provider management. The Associate Medical Director is a member of the Senior Leadership Team. Under the guidance of the Medical Director, they lead and provide clinical direction in keeping with the mission and vision of Kalihi-Palama Health Center (KPHC). This position is 60 to 80% clinical and 40 to 20% administration depending on KPHC's needs. While providing direct patient care, the incumbent is a member of the Patient Centered Medical Home (PCMH) where each team member plays an integral role in providing patient centered health care. Essential Duties: The Associate Medical Director's duties shall include, but not be limited to the following: • Work collaboratively with the Medical Director to provide clinical leadership for KPHC's medical programs., • Provide patient care including medical evaluation, treatment, and consultation services to KPHC patients in accordance with acceptable standards and within KPHC's scope and practice guidelines., • Document in the electronic medical record within required timeframes., • Available to staff as needed. Responds to emergencies, addresses incident reports, responds to medical patients' needs, and attends to patient/staff concerns and grievances., • Available to provide support to, and coordination of, the organization's response to disasters, significant weather events, or other threats to the clinic., • Understand the role of the Medical Director within the organization and assume the responsibilities of the Medical Director in his/her absence., • Assist in developing and implementing system-wide, uniform standards of medical clinical practice, medical quality assurance/management programs, practice guidelines and protocols and interdisciplinary collaboration, such as delegation orders for nurses and policies and procedures related to patient care., • Assist in collaboration with the Quality Improvement/ Quality Assurance (QI/QA) team to assure ongoing implementation of an effective quality improvement program that maintains a high level of service quality., • May be assigned to provide oversight or lead special projects, programs, or practice locations under the direction of the Medical Director., • Plays an active role in recruiting and retaining medical staff., • Facilitate constructive peer-to-peer communication., • Collaborate with other providers and members of an integrated delivery system to continuously improve the health of the population and communities KPHC serves., • May be asked to participate in off-site events, meetings, or conferences representing KPHC. Understand KPHC's Key Performance Indicators (KPIs) including those related to: • Finance, • Operational efficiency and effectiveness, • Patient satisfaction, • Employee satisfaction Regular and reliable on-site attendance is required. Other Duties: • Performs other job-related duties as assigned by the Medical Director Minimum Qualification Requirements: Education: • Medical or Osteopathic doctorate degree from an accredited medical school required., • Completion of residency in a primary care specialty at an accredited US residency program required., • Required to participate in continuing education programs and maintain current BLS certification. Licensing/Certification: • Unrestricted license to practice medicine in the State of Hawaii required., • Board Eligibility or Board Certification in a specialty recognized by the American Board of Medical Specialties required., • Current Basic Life Support certification required., • Current DEA and Hawaii State Narcotics registration required. Experience: • Five (5) years of practice in primary care, • Federally Qualified Community Health Center (FQHC) preferred Skills/Knowledge: Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Hours: 8:00am – 4:30pm, Monday through Friday Occasionally, extended work hours may be required to satisfy KPHC's needs. Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel objects tools or controls. The employee is occasionally required to walk, stand, and reach with hands and arms. • The employee must occasionally lift and/or move up to 25 pounds., • Exhibit sound and accurate judgement; support and explain reasoning for decisions., • Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work., • Demonstrate practical ability to solve problems. Communication Demands: • Requires verbal communication skills and ability to follow oral and written instructions., • Ability to read and interpret documents such as medical clinical guidelines, safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organizations. Equipment Use: Desktop/laptop Computer Competencies: Emotional Intelligence Interpersonal Skills / Customer Service • Displays a genuine, sincere concern for patients' welfare and comfort., • Demonstrates polite, courteous and respectful attitude with both internal and external customers., • Demonstrates ability to give and receive positive, constructive feedback., • Demonstrates respect and sensitivity for cultural differences. Communication • Communicate well with patients, clients and community members., • Effectively communicates respectfully with co-workers and supervisors., • Communicates effectively, verbally and in writing as required. Quality of Work • Demonstrates commitment to excellence and takes initiative to act on quality issues., • Pay attention to ensure accuracy and proper detail., • Continuously seeks improvement in services and standards. Productivity & Focus on Results • Produces quantity and quality of work that meets KPHC standards, • Manages time and can multi-task effectively,, • Organizes time and priorities to achieve agreed results., • Strives to overcome obstacles and accept responsibility. Teamwork and Collaboration • Shows mutual respect for staff and values opinions of others and listens to their views., • Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results., • Is open-minded and committed to building strong multi/departmental relationships., • Commitment to the success of KPHC. Initiative • Proactive and creative in tackling problems., • Looks for opportunities to grow and contribute, generates new ideas., • Volunteers for additional work and supports change and innovation. Safety • Displays safe behaviors, corrects unsafe conditions, • Maintains a clean, organized work area, • Follows infection control policies and procedures Job / Technical Knowledge • Holds and maintains necessary knowledge to perform job responsibilities in an excellent manner., • Understands any specialized equipment appropriate for the job including computer skills., • Demonstrates a clear understanding of policies and procedures and complies with and applies them appropriately., • Actively participates in on-the-job training., • Takes an active role in obtaining additional job knowledge. Dependability • Reports to work as scheduled, ready to work., • Avoidable absences due to personal reasons are minimal., • Requests for time off are made with adequate advance notice, • Respects others' time, is punctual and reliable., • Can be counted on to meet commitments, meet deadlines or indicate if timelines will be missed., • Is responsible for outcomes being achieved and follow through to completion., • Remains productive and calm under pressure. Self-Development • Shows an awareness of own strengths and developmental needs., • Actively solicits and is receptive to feedback; open to different, diverse ideas/opinions., • Seeks opportunities for learning and on-going professional/personal development. Personal Appearance • Uses appropriate hygiene practices, • Dresses in professional, neat, clean, appropriate attire, • Wears nametag Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Job Posted by ApplicantPro

Job Description Aloha! One of Hawaii's utility companies is seeking a Desktop Technician to support one of their long-term contracts. This opportunity does stretch across Oahu, Big Island, and Maui (total of 4 technicians; 2 on Oahu, 1 on Maui, and 1 on Big Island). Pay is different for each island and commensurate on experience. Description Responsible for acquiring PCs and conference room equipment from the Company’s warehouses, securely staging, and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs. Average monthly volume of PC builds, conference room equipment deployments, moves, and replacements: 30 - 40 builds per month per tech, conference room troubleshooting anticipated to be 10 x per month per tech, moves and replacements of client staff average 30 per month per technician. General Services The scope of work shall be defined by the Company and may include but not limited to: • Hardware/software maintenance and troubleshooting, • Hardware/software installs, • Data entry - which includes updating in a timely manner and adhering to processes for documenting work performed (such as requests and incidents)., • Hardware moves, • Problem research, • Documentation of various Desktop Support Services processes, • Service Desk support, • Special projects, • Inventory, • E-waste Support As part of the proposed desktop services, the Contractor must respond and resolve the incident as follows: Severity 1 (High): • Urgent. Entire workgroup or mission-critical system is down. A technician will call back the user within 15 minutes and be on user-site within 2 hours and resolve the problem within 1 hour. Severity 2 (Medium): • Serious problem, not necessarily affecting an entire workgroup. A technician will call back the user within 30 minutes and be on user-site within 4 hours and resolve the problem within 2 hours. Severity 3 (Low) • Incidents that need assistance before end of day. A technician will call back the user within 60 minutes and be on user-site within 6 hours and resolve the problem within 3 hours. If problem is reported at 4pm, we will negotiate with the internal requester that the problem be resolved on the next business day. Otherwise, we would escalate the severity level. Additional Skills & Qualifications Experience installing, configuring, and troubleshooting networked and locally connected printers in an enterprise environment. Proficient in supporting commonly used business applications, including Microsoft Office and Adobe, with the ability to troubleshoot and assist end users. Working knowledge of audio visual electronics used in conference rooms, including setup, connectivity, and basic troubleshooting. Experience supporting conference room technologies such as widescreen TVs, projectors, and video conferencing systems (e.g., Polycom), including setup and issue resolution. Technicians must have the ability to effectively communicate with all levels of the organization, both verbally and in written communication. Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift up to 60 pounds Basic knowledge of safety issues associated with electrical equipment is required Nice to Have Working knowledge of A+ or equivalent is strongly desired. Work Environment 3-year duration Business Hours: 730am-5pm (includes a 1-hour lunch break) Job Type & Location This is a Contract position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jun 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionSalary: Servpac is Hawaii's Cloud Solution. We offer best-in-class solutions to hundreds of local businesses, including Cloud Computing, Data Colocation, Managed IT Services, Disaster Recovery Office Space, Fiber Internet and VoIP Business Phones. We are a fast-paced company looking to add highly-motivated individuals to our team. If you have a "can-do" attitude, are a constant learner and passionate about your work, Servpac is the place for you. Our company has been recognized as one of Hawaiis Best Workplaces by Hawaii Business Magazine and Pacific Business News for the last seven years. Responsibilities • Setup new customers, including requirement analysis, provisioning, installation, training, etc., • Support existing customers with their technical issues, • Provide support to senior engineers on system customizations and product development, • Assist with the configuration, implementation, and support of Servpacs internal and customer networks and internet protocols, • Work with service coordinators, vendors and customers for smooth service activation, • Assist with setup, troubleshooting, and acceptance of new programs and circuits (including VoIP and fiber), • Assist with maintenance of cloud management and virtual machines, • Support sales for special customer requirement analysis Requirements • Bachelors degree, • Experience working with Windows Server and/or Desktop operating systems, • Excellent computer skills, • Must have exceptional organizational and multitasking skills, • Must have exceptional verbal and written communication skills, • Must have excellent customer support skills and attitude, • Ability to explain technical terms to non-technical users or stakeholders, • Prior help desk and/or technical support experience is a plus We offer employees an inclusive work environment with a competitive benefits package, including: • Comprehensive health insurance package, • PTO days, • Employer matched retirement plan, • Flexible work schedule, • Paid volunteer/community service days, • Phone and internet monthly stipend, • Work anniversary gift cards, • Weekly training seminars, • Education reimbursement, • Office snacks, • Team building events, • Smartwatch reimbursement, • Free parking For more information, visit: www.servpac.com/careers

Job Description Aloha! One of Hawaii's healthcare companies is seeking a Desktop Technician for their site on the island of Kaua'i. Description The client is seeking a Desktop Support Technician to assist in its PC Lifecycle Replacement project at their Wilcox Medical Center location on Kauai. This position would assist in supporting hardware/software, image machines, troubleshoot, and decommission old PCs. Other tasks as assigned. Additional Skills 1. Basic hardware/software troubleshooting experience., 2. Experience imaging devices., 3. Excellent customer service skills., 4. Ability to lift up to 50 pounds on occasion while moving equipment Work Environment M-F: 8am-5pm Free on-site parking included Contract will be 6 months to start and possibility to extend long term quarterly. Qualifications Bachelor's Degree in Computer Science, Engineering, Business, Health Care or related field, or an equivalent combination of education, training, and experience. Interview Information Initial resume screen by HR, then single virtual interview with Hiring Manager Compliance Requirements Background check required, Drug Test required Job Type & Location This is a Contract position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jun 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionCompany Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Join SOSi in Paradise—Where Innovation Meets Mission SOSi is on the hunt for a skilled Enterprise Service Desk Specialist to support a high-impact customer mission at Camp HM Smith in Hawaii. Our customer supports over 5,000 users across the Pacific theater, delivering mission-critical IT solutions that drive Command and Control (C2) strategies. At SOSi, we tackle complex technical challenges head-on—because Challenge Accepted isn’t just a motto, it’s how we operate. If you're ready to bring your expertise to a team that thrives on innovation, agility, and purpose—this is your moment. Essential Job Duties Enterprise Service Desk Specialists are responsible for assisting users and other IT personnel with tracking, prioritizing, and resolving systems, services and network issues within the supported environment. Document and assess incidents and service requests, perform initial data-gathering, identification, troubleshooting and resolution if capable. Create, review, track and maintain detailed service records within ticketing system to effectively identify requests, progress, and resolutions. The ideal candidate can effectively communicate with customers, team members, and leadership, regarding request status, escalations, impacts, and resolutions. • Fields and responds to user inquiries via appropriate communication methods (e.g., in-person, phone, email, desktop VTC)., • Reviews ticket queues and provides timely updates including reports on ticket status (e.g., tickets open, tickets closed, time-to-close)., • Sets up user, administrator, and service accounts (including group membership, email, distribution lists and file shares)., • Provides guidance, recommendations, assistance, and relevant training to end-users., • Performs systems/network monitoring of the relevant enclaves; monitoring duties may include reviewing server/service/network performance, availability, planned and unplanned service outages., • Coordinates response and escalation of requests in accordance with established processes and procedures., • Ensures facility, IT systems, equipment and related data are secured in accordance with security policies and regulations., • Properly identifies and labels systems and data according to classification guidelines., • Maintains current knowledge of relevant hardware and software applications as assigned., • Maintains system documentation., • Participates in the development and implementation of job-related procedures and standards. Able to assist with process development, modifications/updates, and improvements., • Capable of providing work leadership to less-experienced personnel., • Participates in special projects and tasks as required.Qualifications Minimum Requirements • Active in-scope Top Secret/SCI clearance., • Associate degree in a related field or a minimum of four (4) years of IT work experience., • DoD 8570 IAT-II compliant (Security+ CE, CCNA-Security, CND, CySA+, GICSP, GSEC, or SSCP)., • Ability to support 24/7 operations., • Prior experience using Service Desk software (e.g., Jira, Remedy, ServiceNow)., • Comprehensive knowledge of the principles, methods, and techniques used in IT administration, troubleshooting and support., • Comprehensive knowledge of Layer 1, 2, 3 equipment and protocols (e.g., routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software)., • May require professional certification within 90 days in one or more specific technologies, depending on job assignment. Preferred Qualifications • Comprehensive knowledge of operating systems (e.g., Windows, Linux) and applications (e.g., Exchange, SQL Server, TEAMS, WSUS)., • Relevant IT Certification (e.g., Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware). Additional Information Work Environment • Working conditions are normal for an office environment., • Fast paced, deadline-oriented environment., • May require periods of non-traditional working hours including consecutive nights or weekends. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

Job Description Aloha! One of Hawaii's largest and oldest banks is seeking a Desktop Support Technician to provide surge support for its WIN 11 Deployment. The ideal candidate will have WIN 11 Deployment experience; however, this experience is not required. With high capability and eagerness to learn, the Hiring Manager will consider strong Desktop Support generalists for the role Top Skills Details 1. Experience with imaging, 2. Strong Desktop Support experience (standard hardware/software troubleshooting), also migrating test group of users, 3. Flexible Schedule as imaging work will be done during the day and deployments will happen at night Additional Skills & Qualifications 1. Availability to work afterhours (e.g. 5PM - 10PM), 2. Ability to work independently Work Environment Multiple bank locations across the island-branches, offices, etc. Candidate will have to use their own vehicle as mode of transportation. Client does offer mileage reimbursement. Opportunity is structured as a 6 month contract with high likelihood to extend. Job Type & Location This is a Contract position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jun 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Overview We are seeking a Service Desk Specialist to join our team supporting NETCOM CSfC at Fort Shafter, Hawaii. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Responsibilities Tier 2/Tier 3 Service Desk Technician provides advanced technical support for Army Commercial Solutions for Classified (CSfC) environment, supporting secure remote access to SIPRNet resources. This is not a Tier 1 call intake role. The technician must assess issues critically, determine the appropriate resolution path, and take ownership of technical problems through closure while communicating clearly with TekSynap leadership, users, internal support teams, external vendors, and Government stakeholders. The technician supports daily operations by performing operational checks, managing AESMP ticket queues, maintaining service records, updating hardware and software asset trackers, supporting endpoint provisioning, assisting with account and access issues, and ensuring service desk actions align with cybersecurity compliance requirements. The role requires sound troubleshooting judgment, disciplined ticket documentation, accurate status reporting, and strong follow-through. The technician also coordinates external vendor tickets, including submission, tracking, follow-up, escalation, and validation of closure. In addition, this role supports or hosts training sessions for internal and external technical teams on provisioning procedures, service desk workflows, endpoint readiness checks, and recurring support processes. The successful candidate takes initiative, communicates clearly, maintains accurate records, and continuously looks for ways to improve the user experience. RESPONSIBILITIES Tier 2 / Tier 3 Incident Resolution and User Support • Provide Tier 2/Tier 3 technical support for end users operating in a secure military IT environment., • Diagnose and resolve hardware, software, account, access, endpoint, application, peripheral, and connectivity issues independently when within authority and technical scope., • Maintain accurate incident records and customer communications. Daily Operations, Queue Management, and Service Health • Maintain operational trackers, ticket trackers, asset trackers, onboarding/offboarding trackers, issue logs, and other recurring reporting tools., • Identify recurring issues, ticket trends, process gaps, service degradations, and operational risks., • Participate in outage response, maintenance windows, after-hours support, operational surge support, and special projects as required. Endpoint Provisioning and Device Support • Image, configure, validate, deploy, troubleshoot, recover, and maintain approved end-user devices, including laptops, peripherals, and related secure access equipment., • Verify devices are properly configured, operational, compliant, and ready for user deployment., • Support user onboarding, offboarding, device issuance, device return, account maintenance, and access request workflows., • Coordinate with engineering and cybersecurity teams when device issues involve configuration baselines, certificates, encryption, remote access components, or security controls. Asset Management and Equipment Accountability • Maintain equipment accountability records and inventory databases., • Support equipment issuance, transfer, return, and replacement activities., • Support asset audits, inventory reconciliation, property accountability reviews, and equipment status reporting. Knowledge Management and Documentation • Update and maintain SOPs, job aids, knowledge articles, user guides, FAQs, troubleshooting guides, and recurring issue documentation., • Identify opportunities to improve ticket workflows, user communications, onboarding processes, endpoint provisioning, asset tracking, and operational reporting., • Recommend improvements to reduce ticket volume, improve first-contact resolution, shorten resolution timelines, and improve the customer experience. Reporting and Administrative Support • Maintain service desk metrics and ticket status information, • Assist with customer onboarding briefings and service adoption activities, • Participate in after-hours support, maintenance windows, and outage response activities REQUIRED QUALIFICATIONS • Active Secret Security Clearance., • US. Citizenship., • Minimum 3 years of IT support experience, including at least 1 year performing Tier 2 or higher service desk, desktop support, endpoint support, or enterprise technical support., • Experience supporting Windows workstations and enterprise applications., • Experience using ServiceNow, AESMP, or a comparable ITSM/ticketing system., • Experience managing ticket queues, documenting troubleshooting steps, escalating issues, and maintaining accurate ticket records., • Experience in imaging, configuring, deploying, troubleshooting, and maintaining laptops, mobile devices, tablets, and other end-user equipment., • Experience supporting account administration, access requests, onboarding, offboarding, and user support workflows., • Strong written and verbal communication skills., • Strong customer service, organizational, troubleshooting, and follow-through skills., • Ability to work independently, prioritize competing tasks, and support multiple users and stakeholders in a mission-focused environment., • Ability to participate in after-hours support, maintenance windows, and outage response when required., • CompTIA Security+ CE or DoD IAT Level II certification. PREFERRED QUALIFICATIONS • Microsoft, Windows, endpoint administration, or approved Computing Environment certification., • Experience supporting DoD or Army IT environments., • Experience with CSfC solutions, secure remote access technologies, or classified user support., • Experience with endpoint imaging, device provisioning, and asset management. Qualifications WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Honolulu, HI/Fort Shafter, • Type of environment: Office, • Noise level: Low, • Work schedule: CONUS Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs., • Amount of Travel: Less than 20% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE • United States Citizenship, • Active DoD Secret Clearance WAGE INFORMATION Target salary range: $65,000 - $80,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Employment Type: 1099 / Independent Contractor Location: Remote (U.S. Based Only) This is a performance-based dispatch role working with owner-operators under their own authority. Earnings are commission-based, and income depends on efficiency, negotiation skill, and carrier volume. • Book loads through broker networks and load boards, • Negotiate competitive rates, • Coordinate pickups, deliveries, tracking, and paperwork, • Communicate professionally with both drivers and brokers, • Manage your workflow independently, • Must currently reside in the U.S., • Laptop or desktop computer, • High-speed internet connection, • Professional phone / headset, • Organized, dependable, and self-motivated Experience in dispatching, brokerage, customer service, or similar communication-based roles is beneficial but not required. • Training resources and support systems, • Workflow templates and operational guidance, • Options for sourcing owner-operators to dispatch, • Structured performance incentive program based on results (not a guaranteed or upfront bonus) People who: • Prefer commission-based income with high earning potential, • Can stay organized without supervision, • Want to control their schedule and growth Submit your application or response through the platform where this listing is posted. A brief screening will follow to confirm fit and onboarding readiness.

Job DescriptionSalary: $51,501.88 The East-West Center (EWC) promotes better relations and understanding among the people and nations of the United States, Asia, and the Pacific through cooperative study, research, and dialogue. Established by the U.S. Congress in 1960, the Center serves as a resource for information and analysis on critical issues of common concern, bringing people together to exchange views, build expertise, and develop policy options. The Centers 21-acre Honolulu campus, adjacent to the University of Hawaii at Mnoa, includes conference facilities, three residence halls, and an office building that houses research, program, and administrative activities. The Center also has an office in Washington, D.C., that provides accessibility to US, regional government stakeholders, and program partners with innovative training, analytical and dialogue exchange, and public diplomacy products to meet US policy priorities and expressed needs in the Indo-Pacific region. Our Research team is seeking an on-siteProgram Assistantfor a limited, one-year appointment (with possibility of extension). This position provides a wide range administrative and operational support to designated team(s), ensuring assigned programs and activities have the appropriate work coordination, planning, reporting, communications, and budgeting. The incumbent liaises with internal departments, external partners, funders, and stakeholders to ensure effective program delivery and compliance with applicable requirements. RESPONSIBILITIES OF THE PROGRAM ASSISTANT: • Prepares program material for staff. Gathers information from program files and other sources and summarizes information in response to requests. Follows up on work progress to ensure timely response and action. Brings important matters to the attention of appropriate staff. In absence of individual staff, assumes responsibility for ensuring that requests for action or information are made known to responsible personnel who can satisfy the requests., • Initiates and prepares a variety of administrative, participant award and fiscal forms, following standard office procedures and checking with appropriate program staff to resolve problems. Prepares and processes for Fiscal Officer approval purchase orders, authorization for payment, housing requests, travel requests and completion forms, general work requests, Imin requests, IT requests, petty cash, and other payment documents., • Provides assistance with arrangements for workshops/conferences/meetings including, but not limited to preparing workshop materials, workshop/conference registration, processing requests for payment and other financial or programmatic documentation, arranging coffee/tea service, meeting room set-up (including PowerPoint presentations, recording, and video conferencing), receptions and meals, running errands, handling travel reservations and assisting participants during their stay at the Center. Assists in facilitating virtual programs such as webinars, workshop breakout training rooms, and online briefings through Zoom or other designated platforms., • Drafts correspondence, documents, reports, proposals, manuscripts, letters, faxes, and memos, from notes and oral instructions. Reviews for proper spelling, grammar, mathematical calculations, format, and arrangement of the final copy. Performs minor editing as necessary., • Establishes and maintains program files, modifying as needed for efficient access and retrieval of correspondence, records, documents, and forms., • Receives and reviews Fellowship email accounts and refers them accordingly. Ascertains which items can be acted upon personally and takes necessary action. Compiles and records all applications and appropriate documentations for committees review., • Assists with arrangements, including financial or programmatic documentation, and orientation for Visiting Fellows, Visiting Scholars, Research Interns, Professional Associates, Official Visitors and Consultants as necessary., • Receives visitors and telephone calls. Ascertains nature of business and based on in-depth knowledge of the program or operation and handles appropriately. Refers visitors to appropriate program staff., • Arranges staff travel, prepares transportation and/or hotel reservations, notifies organizations and office to be visited, keeps in touch with those traveling and prepares travel documents in accordance with current policies., • Receives requests for clerical/administrative services from other staff with the program, noting deadlines and special requirements, setting priorities to accomplish tasks by time needed, checking with appropriate staff to confirm deadlines when there is a conflict; confers with the Supervisory Program Officer when unusual assignments are received or when excessive workload occurs., • Oversees and maintains office room assignments and office keys., • Maintains calendar of appointments and activities for program staff. As needed, briefs staff on matters to be considered before scheduled meetings. Facilitates virtual meetings through Zoom or other designated platforms. Reschedules appointments should staff not be able to attend., • Arranges program reports/publications as necessary. Provides liaison between program staff and printers or publishers to ensure that reports are completed efficiently, in a timely manner, and in the required format., • Selects from a wide variety of software applications the most appropriate type for a specific need, such as word processing, database, spreadsheet, and desktop publishing. Applies knowledge of the functional capabilities of different software types to complete routine and complex formatting and other tasks to include thank you cards, invitations, newsletters, brochures and other documentation as required for program events and activities. Retrieves and manipulates data (into charts, graphs, tables, PowerPoint or other formats) for presentation in program brochures, news releases, reports, applications and publications., • Assists in the formatting, updating content provided by program coordinators and maintenance of the program website for activities using web content creation and management applications. Handles social media and blogs posts using content provided by program coordinators. The position may perform other related duties and tasks not listed as assigned. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for this role, you will need to have the following qualifications and skills: Education High School Diploma or equivalent training and experience from which comparable knowledge and ability can be acquired. Experience - Four (4) years full-time experience which demonstrates the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals four (4) years. Demonstrated Ability To organize, prioritize and coordinate work involving a wide variety of tasks; to take initiative and work independently and cooperatively in following through on assignments; to assume responsibility for whole areas of work and integrate information from relevant sources; to gather and/or prepare background materials; to work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under the pressure of deadlines and competing demands; to acquire and maintain knowledge of and appropriately apply various policies and procedures; to establish and maintain accurate files and records; to adapt to changes and exercise good judgment in dealing with a variety of situations; to perform effectively in a non-routine work environment; to appropriately handle confidential information; to make arithmetic computations and record figures accurately; to handle detail-oriented assignments with accuracy, to communicate effectively both verbally and in writing and to function effectively as a work leader. Knowledge - Of routine office practices and recordkeeping procedures; of correct English grammar, punctuation, spelling, and word usage; of office machines and equipment, including computers, LCD projectors, and emerging technologies; high proficiency with Microsoft Word and Excel, Adobe, Acrobat Pro, or equivalent office computer applications; proficiency with Google suite, Microsoft 365, or other work sharing platforms; and of meeting software such as Zoom and Skype. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team as a Program Assistant, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: • Competitive Salary and Benefits The annual salary for this position starts at $51,501.88 with an attractive benefits package that includes health insurance, retirement savings with a generous company match, paid holidays, as well as paid vacation and sick leave. • Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As you settle into your role, you will have the opportunity to take on additional responsibilities and advance your career within our organization. • Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in applying for this position, submit an electronic application below at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: • Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. • Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. • Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time, in-person role that requires the desired candidate to physically reside in Oahu, Hawaii.

Job DescriptionDriven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a Field Office Technician to join our team. This role will provide onsite technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting network performance evaluations, checking conference room equipment, supporting end-user devices, and ensuring compliance with USACE IT policies. The Field Office Technician will also assist with IT equipment disposal training and supports onsite personnel with IT issue ticketing. Key Responsibilities: • Conduct network performance evaluations, • Check conference room equipment, • Support end-user devices, • Ensure compliance with program policies., • Assist with IT equipment disposal training, • Support onsite personnel with IT issue ticketing.Required Qualifications:, • Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, • 4 years of experience in IT and/or field/user support roles., • Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance., • Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively., • Must be proficient in remote support tools and ticketing systems and must be willing to travel.Preferred Qualifications:, • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator), • Familiar with Government IT environment and policies, • Ability to obtain a Secret Clearance Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same. Know the Why. Value People Above All Else. Transparency to a Fault. Progress, Not Perfection. Be Good by Doing Good. Smart People Can Disagree. Bend but Don’t Break. Represent Your Brand. Think Differently. Be Amazing, Be Fearless, Smile, Have Fun! Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization! rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com. rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law. rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com. Powered by JazzHR d9h93mYt0j

Job Description POSITION DESCRIPTION Field Service Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Job Summary/ Purpose: Field Service Technicians performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, Toughbook’s, Mobile devices, servers and networking/wireless networking. Provides technical support to Hertz customers on operational or maintenance aspects of system equipment. Main Accountabilities/Responsibilities: · Good knowledge on Imaging/Staging of desktops, laptops and other related devices. · Maintain, analyze, and troubleshoot, software and computer peripherals. · Must have reliable transportation and clean driving history · Travel to Various sites on demand basis would be required. · Ability to set up, configure and add all hardware. · Assist client internal IS technicians with large IMAC’s · Break-fix & IMAC support, periodic maintenance · Provide technical support to end-users via telephone and in person. · Assist coworkers in the resolution of end-user’s technical issues. · Assist coworkers in the execution of established processes and escalations. · Test, image and clean PC’s, laptops, monitors, printers, and other related hardware. · Following proper manufactures procedures for ordering parts and returning defective parts. · Manage (Service Now) ticket queue constantly throughout the day. · Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. · Diagnose and resolve technical hardware and software issues. · Gather information to determine the issue by evaluating and analyzing the symptoms. · Partners with other departments to provide technical assistance. · Corporate Wi-Fi and LAN access · VPN setup and troubleshooting · Network authentication issues · Identify priorities and redirect problems to appropriate resources. · Organize ideas and communicate appropriate messages. · Stay current with system information, changes, and updates. · Handling all designated workstation installations and updates Capabilities/Skillset: · 4+ years of hands-on technical knowledge of laptop and desktop design and software installation. · Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals. · Possess 2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required. · Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad) · Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients. · Printer/Copier experience preferred. · Working knowledge of systems hardware, printers, scanners and other peripheral devices. · Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner. · Experience providing IT technical support to senior leaders of an organization. · Ability to visualize and troubleshoot complex issues remotely. · Highly developed analytical troubleshooting skills. · Able to multi-task, work independently with minimal supervision as well as within a team environment. · Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE) MINIMUM QUALIFICATIONS Education · Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo