Line Service Manager
6 days ago
Bakersfield
Job DescriptionSalary: $25-$30 per hout Position: Line Service Manager Division/Department: Sales/Line Classification: Non-Exempt/Full-Time/Hourly Wage Range: $25-$30 per hour Hiring Manager: General Manager Purpose: Work with the General Manager to define, drive and communicate business strategies that meet the financial objectives and maximize profitability. Remain highly competent in all aspects of safety regulation, customer service, equipment maintenance, and the fuel market. Organize and oversee all internal and external training sessions to maintain the teams exceptional skill level. Reinforce the safety-first atmosphere by ensuring that the facility is safe and clean, and that all equipment is maintained. Manage Line Service Technicians to ensure safety, efficiency and competency. Values: • Safety: Always protecting the safety of customers and employees., • Integrity: Doing the right thing even when no one is watching., • Customer Service: Exceeding the expectations of customers and employees alike. Financial Accountabilities: • Innovate to drive sales and cut costs to exceed departmental financial goals., • Partner with the General Manager to project sales forecasts., • Monitor market trends for new opportunities., • Work with the General Manager to establish an annual training budget. Management Accountabilities: • Create and maintain the team schedule., • Strive to be proactive in planning tasks and foreseeing potential safety hazards., • Ensure that all work is performed safely, correctly, and to the company standard., • Guarantee that jobs are being completed efficiently and per the assigned timeline., • Monitor overtime to ensure that it is planned and controlled., • Manage fuel vehicle and storage facilities to ATA 103 and company standards., • Ensure product Quality Assurance (QA) programs are complied with., • Track inspection records for all aircraft refuelers and fuel storage tanks., • Create a positive culture among reports., • Review inventory and invoicing paperwork to ensure accuracy., • Train new employees to all federal and company standards., • Delegate responsibility to the lowest level possible to maximize effectiveness. Line Service Accountabilities: • Set the example for Loyds Aviations standard of customer service., • Maintain fuel logs and ensure that fuel orders are processed correctly., • Coordinate fuel orders and customer requests with team members., • Provide customer, fueling, and maintenance services as needed., • Bill and invoice customers for services provided., • Conduct fuel, oil, equipment, and supply checks ., • Perform required safety, fuel, oil, equipment, and QA checks., • Complete the quality control checks and necessary paperwork after receiving fuel., • Follow up on equipment maintenance to ensure its timely completion., • Ensure all associated paperwork is accounted for and up to date. Marketing Accountabilities: • Maintain customer database and make calls to acquire new customers., • Review marketing results with CSR., • Review comment cards to ensure team is providing superior customer service. Minimum Qualifications: • 3-5 years Aviation experience (Preferred)., • 2-3 years management experience (Preferred)., • High School Degree/GED., • Excellent team-work and cross-functional skills., • Exceptional intra-personal and customer service skills., • Ability to innovate., • Detail oriented., • Ability to make decisions and solve problems analytically and logically., • Ability to multi-task in a fast-past environment. License Requirements: This position requires the possession and maintenance of a valid California drivers license, a driving record acceptable to the Companys insurance carrier, current insurance and the ability to pass a FAA airport, and/or Customs identification background check. Physical Requirements & Working Conditions: While performing the duties of this Job, the employee is required to do the following more than 40% of their day: identify problems and opportunities, reviewing possible alternative courses of action before selecting one, utilizing information resources available when making decisions; develop feasible realistic solutions to problems, recommending actions designed to prevent problems from occurring, and referring problems to upper management when necessary; develop long-range plans to solve complex problems or take advantage of opportunities, establish systematic methods of accomplishing goals; effectively convey ideas and information both in written and oral form; effectively read and understand information contained in memos, reports, bulletins; evaluate or make independent decisions, based on experience or knowledge, without supervision, ability to comprehend and follow instructions from supervisor, verbally or in written form; calculate basic arithmetic problems (addition, subtraction, multiplication, and division) without the aid of a calculator; set priorities in order to meet assignment deadlines. The Line Service Manager is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to balance, kneel and crawl; and is frequently required to reach, push, bend, stoop, crouch, squat, sit, stand and continuously walk, climb, turn, twist and pull. The Line Service Manager must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds (5% of 8-hour day Heavy Lifting-50lbs/over 5% of 8-hour day Moderate Lifting-25-49lbs and 10% of 8-hour day Light Lifting-Under 25lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus. The Line Service Manager is frequently exposed to environmental factors 1/3 to 2/3 of the workday moving machinery, mechanical parts in high precarious places; fumes, gases or airborne particles; chemical hazards, high level of noise, outside high/low temperature weather conditions, working closely with others inside and outside, unprotected heights and driving automotive equipment. The Line Service Manager may be required to undergo a physical exam if a conditional offer of employment is given. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites and potentially away from the city; strength to lift and carry materials weighing 50 pounds or more; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.