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  • VP of Operations
    VP of Operations
    8 hours ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience - with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City , including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA

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  • Sommelier
    Sommelier
    23 hours ago
    $17 hourly
    Full-time
    Manhattan, New York

    We are looking for individuals to work in conjunction with our Wine Director and Head Sommelier to help select our wine offerings, to provide continued education for our team and to evolve the wine service. This is an ideal position for someone whose excitement for wine is matched by their deep commitment to guest service & hospitality in a fine dining setting. We are building a team of individuals focused on genuine hospitality and teamwork - ones who want to become valuable members of a successful service team. The wine list has a strong Italian focus while also featuring wines from the world's other classic, great regions. The Sommelier is responsible for recommending wine varieties, supervising wine serving, collaborating with winemakers, taking stock while ensuring optimum service for our guests. The Sommelier also ensures that all policies & procedures and standard operating procedures are effectively maintained at an optimum level. This position has an hourly rate of $17 + Tips. KEY RESPONSIBILITIES • The most essential component to be a successful Sommelier will be the earnest desire to propel the wine program forward through clear communication and organization, a curiosity to learn more, and a willingness to share our expertise with guests and staff in a helpful, thoughtful way, • Create and update the wine list in coordination with chefs and the General Manager, • Collaborate with the Wine Director and Head Sommelier on the selections of the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections, • Recommend food and wine pairings, • Be an authority on the wines used in the restaurant for the uses of wine pairings, by the glass, and those represented as bottle selections on the restaurant's wine list, • Advise guests on wines based on their personal tastes and food choices, • Inform guests about different varieties of wines and prices, • Ensure wines are served at the right temperature and within the proper glassware, • Store open bottles properly to maintain strong taste, • Manage wine cellar and ensure it's fully-stocked, • Train wait staff on available wines, • Assist the Wine Director in order to provide education for the dining room staff in the full range of beverages for the restaurant, including but not limited to wine, cocktails, beer, tea, and coffee, • Comply with all health and safety regulations constantly strive to improve operating procedures, • Maintain and monitor safe and sound procedures, • Attend meetings when designated to do so REQUIRED EXPERIENCE AND QUALIFICATIONS • As a Sommelier, specific certifications are not required, but a strong fundamental knowledge of the wine regions of the world -- both Old and New World -- along with producer familiarity and vintage knowledge is mandatory, • Experience as a Sommelier, Wine Steward/Stewardess or similar role, • Ability to create tasteful food and wine pairings, • Extensive knowledge of different wines and which regions produce each type, • Knowledge of local vineyards and wineries, • Understanding of the winemaking process, • Good communication skills, • Must have full schedule availability, including weekends and holidays, • Ability to be organized, manage time wisely, and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal in English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • Must be able to lift & a carry at least 50 pounds, • Must be comfortable with repetitive motions (such as walking, bending & standing), • Must be knowledgeable of industry critics & awards, • Must be able to take constructive criticism and work well in a team dynamic

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  • VP of Operations
    VP of Operations
    4 days ago
    $180000–$200000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City , including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA

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  • Director of Operations Innovation
    Director of Operations Innovation
    7 days ago
    $130000–$180000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of Operations Innovation, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater retail operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth. The ideal candidate is someone who is passionate about operations, a strong and effective communicator, highly analytical, and can thrive in a fast-paced environment (and loves ice cream!). As an Operations Innovation Director, you are the voice and representative of our scoop shops at Headquarters and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring that we continue to innovate and improve. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • OPERATIONS INNOVATION, • Identify and implement innovation opportunities, • Build testing protocols and lead testing of new operational processes, • Work with Learning + Development Team to implement output of innovation work into stores, • FOUNDATIONAL OPERATIONS, • Create and maintain all store processes, systems, and standards, • Build tools to support store execution, • Oversee all store technology, • Conduct operational analysis to optimize store operations, • Develop and maintain all store communication channels, • CHANGE MANAGEMENT, • Define field priorities and lead organization through thoughtful and streamlined roll-out processes that deliver simple, prescriptive content to the field, • Drive field prioritization based on partnership with our field leadership, • Lead efforts to roll-out new products, systems, and processes across our storew, • NEW STORE OPENINGS, • Support new scoop shop openings from inception to completion, • Build and drive the new store opening launch calendar, • Coordinate efforts both internally and externally to ensure smooth store openings, • Drive a culture of continuous improvement within the new store opening processes, evaluating the successes and opportunities of each project Job Requirements • 6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required), • You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions, • You have a strong instinct and passion for operations and people, • You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things, • Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc., • Experience leveraging systems and data to drive business needs, • Ability to work evenings and weekends as required, • Ability to travel as required (up to 50% of time, depending on season), • Ability to work in the field as required, • Proficiency in MS Office and Google-suite tools, • Excellent communication and problem-solving skills, • Excellent organizational skills, • Ability to multitask, • Strong attention to detail, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $130,000 - $180,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $130,000---$180,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Housing Services Program Associate
    Housing Services Program Associate
    1 month ago
    Part-time
    Manhattan, New York

    Habitat for Humanity NYC and Westchester County is seeking a Housing Services Program Associate to assist with and expand the Homeownership programs within the Housing Department. The Associate will report to the Director of Housing Services (Director). The Associate will provide technical assistance, training, education, and pre- and post-purchase services to Habitat homebuyers, homeowners, and preservation homebuyers and homeowners in addition to being actively involved in the Housing Department as a whole and developing and improving policies and procedures within the organization. Responsibilities Overall Provide weekly reporting to supervisor and the Housing department. Work closely with the Housing Services team to continue to maintain the department’s client management system in HomeKeeper to meet all program needs. Provide monthly impact tracking for department programs and support quarterly management reporting for the organization. Homebuyer Program Assist the Director of Housing Services with new development and Post Purchase site visits, including showing units to prospective buyers, conducting final walkthroughs, and providing access for appraisals as needed. Coordinate completion of all punch list items with the Construction team prior to closings. Communicate with new buyers to track and ensure completion of the Homebuyers Program requirements prior to closing (i.e. Letters of Interest, sweat equity, education, savings plans, marketing meeting, etc.). Facilitate Homebuyer Education and assist with the creation of new education sessions as needed. Assist with filing and updating homebuyer and homeowner records in HomeKeeper. On a weekly basis, check and respond to department outreach via the Post Purchase and Preservation Communicate with new owners to ensure they are set up for success; this includes but is not limited to handing over warranty materials, building manuals, neighborhood resources, and other best practices dependent upon the type of unit purchased. Assist the Director and Housing Preservation Programs Manager (Manager) in monitoring, compliance, and foreclosure prevention services for Habitat NYC and Westchester single-family homeowners and multifamily developments. Attend meetings, conduct trainings, or other activities in-person or virtually with shareholders and tenants, as appropriate. Provide 1:1 assistance to homeowners in our portfolio who want to begin the resale process; including but not limited to requesting payoff letters, providing information on subsidy sources, and working with management companies on co-op policies and procedures. Assist with coordination of warranty management and repair requests of housing units in partnership with the Real Estate Development & Construction staff. Work with Director and Manager to host the Homeowner Help Desk series, which includes trainings on property tax * benefits and assessments, and asset management for homeowners. Assist with outreach/tabling events for all Programs, as needed. Perform other tasks as required Qualifications Bachelor’s degree or equivalent work experience. Demonstrated interest in affordable housing including but not limited to community/tenant organizing, asset management, post purchase, technical assistance, foreclosure prevention, and/or community land trusts; Demonstrated interest working in diverse, immigrant communities including multi-ethnic and multi- generational communities Skills Required Demonstrate excellent written and verbal communication skills. Good computer literacy skills including working knowledge of Microsoft Office Suite (especially Excel) and Adobe Acrobat. Database and Client Management Systems knowledge preferred, such as Salesforce. Demonstrate the ability to prioritize and manage multiple tasks; ability to work independently, and as part of a team; Ability to prioritize and meet tight deadlines; Bilingual in English and Spanish preferred Public speaking Company address: New York Habitat VLF, Inc. 31 W 34th St Ste 8144. New York, NY

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