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  • Finance & Accounting Intern
    Finance & Accounting Intern
    9 days ago
    Full-time
    Manhattan, New York

    Company Description Nepternship is a networking platform that democratizes access to internship opportunities by connecting college students directly with exclusive positions across diverse companies and industries. We believe professional opportunities shouldn't be limited to those with existing connections. Our platform gives students access to internships they won't find on traditional job boards, matching them with companies seeking talented interns based on skills, interests, and career goals. Role Description Nepternship is connecting motivated students with Finance & Accounting internship opportunities for Summer 2026. Through our platform, you'll gain access to positions at Big 4 accounting firms, public accounting firms, corporate finance departments, and financial services organizations. These internships provide hands-on experience in financial reporting, audit procedures, tax preparation, and financial analysis. Responsibilities across our partner companies include assisting with financial statement preparation and account reconciliations, supporting audit fieldwork and testing internal controls, conducting financial analysis and variance reporting, preparing tax returns and compliance documentation, and utilizing accounting software systems including Excel, QuickBooks, and ERP platforms. Whether you're interested in public accounting, corporate finance, tax advisory, or financial planning & analysis, we have opportunities across various accounting specializations and industry sectors. Qualifications • Currently pursuing a Bachelor's or Master's degree in Accounting, Finance, or related business field, • Strong foundation in financial accounting principles and GAAP standards, • Advanced Microsoft Excel skills including formulas, pivot tables, and financial modeling, • Detail-oriented with strong analytical and quantitative abilities, • Understanding of accounting software and willingness to learn industry-specific tools, • Excellent organizational skills and ability to meet deadlines during busy periods, • Professional communication skills for client interaction and team collaboration, • CPA track candidates preferred with progress toward 150 credit hour requirement, • Previous accounting internship or relevant coursework strongly preferred, • Familiarity with audit procedures, tax regulations, or financial analysis is a plus

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  • Estimator
    Estimator
    16 days ago
    Part-time
    Kearny

    Residential Construction Estimator (Part-Time to Full-Time Opportunity) Avishay Contractors – Family-Owned General Contracting Company Avishay Contractors is a rapidly growing, family-run residential contracting company specializing in full-scope remodels, additions, and interior/exterior construction services. We are seeking an experienced Estimator to join our team and work directly with ownership on a part-time basis, with the potential to transition into a full-time role. About the Role We are looking for an individual with strong residential construction experience and a comprehensive understanding of all major trades (framing, drywall, tile, roofing, siding, electrical, plumbing, etc.). Commercial estimating experience is a plus but not required. Because we are a small but fast-paced family business, we value clear communication, organization, and proactive follow-up. This role is hands-on and collaborative—you will work closely with the owners and have a direct voice in improving our internal processes. We are always looking for ways to make our business stronger, and we welcome new ideas that can help streamline or enhance our estimating, project management, or office operations. Responsibilities • Prepare accurate, detailed, and timely estimates for residential construction projects, • Review architectural drawings, specifications, and project documentation, • Perform detailed material and labor takeoffs across multiple trades, • Assist in developing scopes of work and assembling professional proposals, • Communicate with subcontractors and suppliers to obtain updated pricing, • Track revisions, updates, and potential change orders, • Work closely with ownership on active bids and project planning, • Assist with office operations, client communication, and organizational tasks as needed, • Provide insights or suggestions to improve workflow, accuracy, or efficiency Qualifications • Minimum 2+ years of residential construction estimating or related field experience, • Strong understanding of construction sequencing and trade coordination, • Ability to read and interpret architectural plans with accuracy, • Competency with spreadsheets and digital plan review tools, • Excellent communication, organization, and follow-up skills, • Ability to work independently, meet deadlines, and adapt in a small-business environment, • Commercial estimating experience is a plus but not required Schedule & Compensation • Part-time position to start, with flexibility, • Opportunity to transition into a full-time role as the company grows, • Compensation is dependent on experience If you are looking to join a growing family business where your ideas and input truly matter, we would love to hear from you.

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  • Personal Assistant (PA)
    Personal Assistant (PA)
    16 days ago
    Part-time
    Manhattan, New York

    POSITION SUMMARY: We are seeking for a reliable, highly organized Personal Assistant to provide day-to-day administrative and personal support to company executives. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities while maintaining confidentiality at all times. KEY RESPONSIBILITIES: • Manage daily schedules, appointments, and calendar coordination., • Organize meetings, take minutes, and prepare necessary documents., • Handle phone calls, emails, and written correspondence professionally., • Arrange travel bookings, accommodations, and itineraries., • Assist with personal errands and tasks as needed., • Maintain and organize files, records, and important documents., • Coordinate with internal teams and external partners when required., • Prepare reports, presentations, and simple spreadsheets., • Monitor tasks, deadlines, and follow-ups to ensure smooth daily operations., • Uphold confidentiality and discretion at all times. QUALIFICATIONS: • Proven experience as a Personal Assistant, Executive Assistant, or similar role., • Strong organizational and time-management skills., • Excellent communication skills (verbal and written)., • Proficient in MS Office or Google Workspace., • Able to multitask, prioritize, and work independently., • Professional, trustworthy, and discreet., • Ability to work with flexibility and adapt to changing needs., • High school diploma required; college degree preferred.

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  • Receptionist / Personal Assistant
    Receptionist / Personal Assistant
    17 days ago
    Full-time
    Manhattan, New York

    📌 Job Title: Entry-Level Receptionist / Secretary / Admin / Personal Assistant 📍 Location: Manhattan, Plaza District 🕒 Employment Type: Full-Time (On-site) 💼 Department: Administrative Support Position Overview: We are seeking to hire an entry-level staff for our new office location. This is a great opportunity for a motivated individual looking to grow with an excellent opportunity. You will serve as the first point of contact for visitors and clients while supporting day-to-day office operations and administrative tasks. Key Responsibilities: Manage calendars for meetings, travel, and personal commitments. Make travel arrangements for in-office professionals and special visitors. Sit in on meetings to take accurate minutes and distribute them as needed. Create memos, reports, and agendas in collaboration with office staff. Negotiate with suppliers and vendors to obtain quotes, order supplies, and maintain inventory levels. Prepare financial documents, including statements, invoices, letters, and reports. Disseminate important information, such as memos and updates, to relevant colleagues. Coordinate with upper-level staff at our other office locations in the U.S. and abroad. Welcome and direct visitors, manage incoming calls, and ensure a professional front-desk presence. Some nights and weekends required due to nature of international business and/or travel Qualifications: High school diploma or equivalent required; associate's or bachelor’s degree is a plus. Strong organizational and multitasking skills. Excellent written and verbal communication. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Strong attention to detail and ability to handle confidential information. Professional appearance and customer-focused attitude. Previous office or administrative experience is preferred but not required. What We Offer: Competitive entry-level pay with plenty of room for growth Supportive environment with training and personal mentorship Opportunities for growth and advancement

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    No experience
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  • Bookkeeper
    Bookkeeper
    23 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    Job Overview We are seeking a highly organized and detail-oriented Bookkeeper to join our team. The ideal candidate will possess accounting and bookkeeping skills and experience. A solid understanding of office management and basic small business accounting. You will work closely with our customer support, order and production teams, as well as working weekly with management and owner. The ideal candidate will have a strong background in various accounting software and financial concepts, with the ability to handle multiple accounts and reconcile financial statements. This role is essential in maintaining the integrity of our financial data and supporting budgeting processes. The Bookkeeper will work closely with management and our external CPA to prepare financial reports, process transactions, and support all aspects of finances of the company. This role is essential to the daily operations of the company, ensuring the office is running smoothly and efficiently. We are a strong wholesaler company with offices on 5th Ave. An upbeat, lively, fun place to work with a vibrant and caring team in a growing business. Duties • Manage full-cycle accounts payable and receivable, • Handle month-end close and bank reconciliations, • Complied in weekly and month reports such as PNL reports, • Preparing and filing financial documents, • Track expenses and maintains general ledger accuracy, • Collaborate closely with external CPA, • Organize and maintain files, both physical and electronic, to ensure easy access to information., • Reconciling company accounts, • Assist in office management tasks, • 4+ years of bookkeeping experience across small to medium businesses, • Strong reasoning skills with exceptional attention to detail, • Familiarity with office management procedures and best practices, • High level of computer literacy, including proficiency in Microsoft Office Suite or similar applications, • Strong excel skills, • Reliable and trustworthy, • Ability to work independently as well as part of a team in a fast-paced environment., • Office Hours: Monday - Friday 9:30am - 6pm

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  • Legal Secretary
    Legal Secretary
    25 days ago
    $26–$30 hourly
    Full-time
    Central Ward, Newark

    Job Description: This position reports to the Deputy GC and Chief Litigation Council and supports all functions within the department. Provide high quality legal secretarial and administrative support to senior level attorneys within the Litigation and Labor and Employment practice groups handling various litigation matters. Provide backup support in the absence of other secretarial and clerical associates in the Law department. Job Responsibilities: *Work independently on confidential time sensitive assignments using judgment and initiative. *Prepare, proofread and edit legal documents for accuracy and completeness *Perform clerical duties that include typing, filing, sorting mail and photocopying *Screen, direct and prioritize incoming correspondence to appropriate parties *Maintain and coordinate attorney calendars *Provide work direction and expertise for less senior support staff on the team *Responsible for administrative functions necessary to support the groups, including maintaining attorney files, updating case and council lists, tracking case deadlines, corresponding with the court, clients and opposing counsel, organizing client conferences and meetings, processing expense reports and ensuring timely file close-outs Requirements: • Experience working in a legal office, • Proficient in Microsoft Office applications (Excel, Word, PowerPoint), • Strong interpersonal skills to work effectively with people at all levels

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  • OFFICE ASSISTANT SPANISH SPEAKING
    OFFICE ASSISTANT SPANISH SPEAKING
    1 month ago
    Full-time
    Maspeth, Queens

    About Global Fire Safety GLOBAL FIRE SAFETY provides professional fire protection services including inspections, equipment maintenance, safety compliance, and emergency preparedness. We are seeking a reliable and detail-oriented Bilingual Office Assistant to support daily office operations and communicate effectively with both English-speaking and Spanish-speaking clients and technicians. Job Responsibilities • Provide administrative and clerical support to the office team., • Answer and route phone calls; assist Spanish- and English-speaking clients with questions or service needs., • Translate documents, emails, and messages when needed., • Schedule service appointments, inspections, and technician dispatch., • Prepare and process invoices, quotes, work orders, and service documentation., • Maintain organized records, files, and digital databases., • Assist with tracking inventory of fire safety equipment and office supplies., • Coordinate with technicians and ensure accurate documentation after completed jobs., • Support preparation of compliance paperwork, reports, and customer follow-ups., • Handle incoming and outgoing mail, deliveries, and basic office tasks., • Perform other administrative duties as assigned by management. Qualifications • High School Diploma or equivalent (Associate’s degree is a plus)., • Bilingual Spanish & English (verbal and written) required., • Previous experience in office administration or customer service preferred., • Strong communication and translation skills., • Ability to stay organized, multitask, and work independently., • Proficiency with computers (MS Office, email, spreadsheets)., • Experience with scheduling software, CRM systems, or service management platforms is a plus., • Professional, dependable, and detail-oriented. Work Schedule • Monday to Friday (adjust as needed), • Occasional overtime based on workload Compensation & Benefits • Competitive hourly rate or salary (based on experience), • Possible benefits: health insurance, PTO, bonuses (customizable), • Training and advancement opportunities Why Join Global Fire Safety • Stable and growing company in the essential fire protection industry, • Supportive team culture and training provided, • Opportunities for professional growth, • Meaningful work that directly contributes to safety and compliance

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  • Chief of Staff
    Chief of Staff
    1 month ago
    $15–$25 hourly
    Part-time
    Manhattan, New York

    The Company Eagle Engineering is building the next-generation engineering services firm—one platform, powered by aligned capital and purpose-built technology—to remove tedious work from engineers and let them focus on high-value design. We are a small, fast-moving founding team looking for a high-ownership Chief of Staff who wants to help build an engineering company from the ground up. The Role: As Chief of Staff, you will be the operational engine behind Eagle’s founding team. You will keep the founders focused on what only they can do—while you clear roadblocks, run internal operations, coordinate workflows, and build systems that scale. This is a hybrid, high-trust role with a front-row seat to company-building: M&A, outreach to engineering CEOs, investor conversations, operations design, and the creation of a next-generation engineering platform. Ideal for someone who thrives in early-stage ambiguity, loves building structure from chaos, and wants ownership—not task-taking. What You’ll Do: Founder Operations & Executive Support • Manage complex calendars, meetings, investor/founder calls, and prep materials, • Coordinate travel, events, and logistics for conferences, site visits, and diligence, • Draft briefs, emails, and communication that represent Eagle professionally, • Keep the founders’ time aligned with strategic priorities Project & Systems Management • Build processes, SOPs, reporting, and task-tracking systems from scratch, • Run cross-functional projects end-to-end: scoping → timeline → delivery, • Maintain CRM hygiene, create dashboards, and ensure operational repeatability, • Identify bottlenecks and implement fixes without waiting to be asked Communication & Stakeholder Management • Serve as a polished point of contact for engineering owners, advisors, and investors, • Prepare decks, write summaries, and manage external communications, • Support relationships across prospects, partners, and internal stakeholders Who You Are • Ownership-driven: you spot problems and fix them before being asked, • Systems thinker: you enjoy building structure, clarity, and repeatable processes, • Operational athlete: you can juggle scheduling, projects, documentation, and communication simultaneously, • Direct, warm communicator who can represent founders professionally, • Calm under pressure; resourceful in ambiguous situations, • Excited to join an early team, help shape culture, and grow with the company Experience That Maps Well You may have experience as an Executive Assistant, Chief of Staff, Project Manager, Ops Associate, or similar role in a startup, VC firm, nonprofit, or high-velocity environment. You’ve likely managed fast-moving leaders, built systems, and run critical internal operations. What You’ll Get • Direct access to founders and a hands-on seat in building a company from zero, • Fast learning curve across operations, engineering services, and M&A, • Ownership, autonomy, and visibility into high-impact decision making, • Opportunity to grow into a full-time leadership role as Eagle scales, • Competitive compensation for part-time/hybrid internship-to-hire role

    Immediate start!
    No experience
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  • Senior Commercial HVAC Technician
    Senior Commercial HVAC Technician
    1 month ago
    Full-time
    East Rutherford

    Senior Commercial HVAC Technician Aeromark Mechanical Inc Job Description Position Summary Aeromark Mechanical Inc is seeking a highly skilled Senior Commercial HVAC Technician to lead service, maintenance, installation, and troubleshooting of commercial heating, ventilation, and air conditioning systems. This senior-level role requires technical expertise, strong diagnostic skills, leadership ability, and a commitment to delivering exceptional service to commercial clients. Key Responsibilities Service, Repair & Maintenance • Inspect, diagnose, and repair complex commercial HVAC systems including RTUs, chillers, boilers, VRF/VRV systems, heat pumps, and ventilation equipment., • Perform scheduled preventative maintenance and identify potential issues before failure., • Lead or assist in the installation of commercial HVAC equipment and related components., • Ensure all installation work follows manufacturer specifications, building codes, and company standards., • Support and mentor junior HVAC technicians, providing guidance and on-site training., • Assist with advanced technical challenges and serve as a subject-matter expert for the team., • Interact professionally with clients, providing clear explanations of findings and solutions., • Prepare detailed service reports, work orders, and documentation., • Follow all OSHA, EPA, and company safety protocols., • Handle refrigerants in accordance with EPA regulations (EPA Section 608 certification required)., • Ensure all tools, equipment, and vehicles are operated safely and maintained properly. Qualifications • Minimum 5–7 years of commercial HVAC experience (senior/lead level preferred)., • Strong background in troubleshooting chillers, boilers, RTUs, VRF systems, and commercial controls., • Valid HVAC certification/license as required by state or local regulation., • EPA 608 Universal Certification required., • Valid driver’s license with clean driving record., • Ability to read and interpret blueprints, wiring diagrams, and technical manuals. Skills & Attributes • Strong diagnostic and problem-solving skills., • Ability to lead others and work independently with minimal supervision., • Excellent communication, customer service, and documentation skills., • Proficiency with HVAC tools, meters, gauges, and control systems., • Commitment to safety, quality, and efficiency. Physical Requirements • Ability to lift 50+ lbs, climb ladders, work in confined spaces, and perform physical tasks., • Ability to work in varying weather conditions and on rooftops., • Ability to stand, kneel, bend, and work for extended periods.

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  • Junior Accountant
    Junior Accountant
    1 month ago
    $30 hourly
    Part-time
    Downtown Brooklyn, Brooklyn

    PART-TIME JUNIOR ACCOUNTANT ORGANIZATION BACKGROUND Downtown Brooklyn Partnership (DBP) is a not-for-profit local development corporation that serves as the primary champion for Downtown Brooklyn as a world-class business, cultural, educational, residential, and retail destination. Working together with the three business improvement districts (BID) that it manages – the MetroTech BID, Fulton Mall Improvement Association BID, and Court-Livingston-Schermerhorn BID – the organization’s diverse activities include attracting new businesses and improving the environment for existing stakeholders; facilitating the construction of public spaces and streetscapes that promote an active and cohesive community; supporting and promoting Downtown Brooklyn’s cultural and civic assets; and encouraging a unified sense of place and an engaged community. ROLES AND RESPONSIBILITIES We are seeking a highly motivated and detail-oriented Junior Accountant to join our Finance and Accounting team. This is an entry-level position looking to gain comprehensive exposure to all aspects of accounting operations. No prior professional experience is required; however, a strong academic foundation and a willingness to learn are essential. Responsibilities include the following: • Perform bank reconciliations and ensure the accuracy and integrity of financial data, • Assist the Senior Accountant with month-end and year-end closing processes, including journal entries and account reconciliations, • Conduct revenue and expense analyses and assist with variance reporting, • Gather supporting documentation for annual financial audits under the guidance of the Senior Accountant, • Support the Vice President of Finance and Accounting in preparing monthly financial statements, annual operating budgets, and various ad-hoc financial projects, • Provide coverage for routine functions such as invoice and bill coding as needed (e.g., during staff absences) QUALIFICATIONS • Bachelor’s degree in Accounting required or working toward it, • Knowledge of Sage Intacct or NetSuite preferred but not required, • Strong analytical skills with exceptional attention to detail, • Demonstrated initiative, reliability, and a positive, collaborative attitude, • Eagerness to learn and contribute in a professional team environment WORK ENVIRONMENT • Collaborative and supportive workplace that fosters professional growth, • Opportunity to gain broad, hands-on experience across multiple accounting functions, • Part-time, • In-person COMPENSATION • $30 per hour, • Approximately 20-25 hours per week, • No overtime required

    No experience
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  • Architectural Sales Assistant
    Architectural Sales Assistant
    1 month ago
    Full-time
    Manhattan, New York

    The Architectural Sales Assistant supports the architectural sales team by coordinating sales activities, preparing presentations and documentation, managing client communications, and ensuring smooth day-to-day operations. This role bridges the gap between architects, designers, contractors, and the internal sales and product teams, helping to promote the company’s products and services within the architectural and design community. Key Responsibilities Assist the sales team in managing relationships with architects, designers, and specifiers. Prepare and maintain product presentations, samples, catalogs, and technical data sheets for client meetings. Support in responding to architectural project inquiries, RFQs, and specification requests. Coordinate project tracking and update CRM systems with project and client information. Help organize trade shows, lunch-and-learns, and architectural events. Maintain a thorough knowledge of product lines, finishes, and technical specifications. Liaise between the sales, marketing, and operations teams to ensure timely delivery of samples, quotes, and project documentation. Prepare sales reports, forecasts, and other administrative documentation as needed. Conduct research on potential clients, competitors, and industry trends to support business development. Provide excellent customer service by following up on leads, ensuring client satisfaction, and resolving issues promptly.

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  • Administrative Assistant
    Administrative Assistant
    1 month ago
    $20 hourly
    Part-time
    Manhattan, New York

    We are seeking a detail-oriented and organized Administrative Assistant to provide direct support to our CEO and Chief School Partnerships Officer. This is an excellent opportunity for someone looking to grow with a rapidly expanding organization that makes a meaningful impact in people’s lives. Schedule and Compensation: • Hours: 20 hours per week, • Schedule: Monday through Friday, 10:00 AM - 4:00 PM (set schedule) includes a one hour lunch break (unpaid), • Pay Rate: $20.00 per hour, • Immediate start, • Opportunity for advancement as the company continues to grow Key Responsibilities: • Provide administrative support directly to the CEO and Chief School Partnerships Officer, • Manage scheduling and calendar coordination, • Assist with documentation and record-keeping, • Support billing processes and related administrative tasks, • Handle correspondence and communications, • Maintain organized filing systems (digital and physical), • Coordinate meetings and prepare materials as needed, • Perform other administrative duties as assigned Qualifications: • Proven experience in administrative support roles, • Strong organizational and time management skills, • Excellent written and verbal communication abilities, • Proficiency in Google Workspace (Gmail, Google Calendar, Google Docs, Sheets), • Attention to detail and accuracy, • Ability to handle confidential information with discretion, • Professional demeanor and strong interpersonal skills, • Reliable and punctual Preferred Qualifications: • Experience in healthcare, social services, or vocational rehabilitation settings, • Familiarity with billing and documentation processes

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  • Medical Assistant
    Medical Assistant
    1 month ago
    $17 hourly
    Part-time
    Brooklyn, New York

    As a Medical Assistant you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner. Responsibilities • Interview patients and document basic medical history, • Organize and schedule appointments, • Update and file medical records and insurance reports, • Check with patients and type up patients charts, • Assist during medical examinations, • Produce and distribute correspondence memos, letters, faxes and forms, • Handle receivable and payable accounts and keep financial records, • Prepare and clean treatment rooms and medical instruments Skills • Proven working experience as a medical assistant or medical secretary, • Knowledge of medical office management systems and procedures, • Excellent time management skills and ability to multi-task and prioritize work, • Social perceptiveness and service oriented, • Excellent written and verbal communication skills, • Strong organizational and planning skills, • Proficiency in MS Office and patient management software, • Degree in medical assistance' Job Type: Part-Time Schedule: • 8 hour shift, • Tuesday, Wednesday & Friday Education: • High school or equivalent (Preferred)

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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