Operations Manager - Transportation & Logistics
10 days ago
Charlotte
Job Description Job Summary The Operations Manager is responsible for overseeing daily operations across multiple company locations and affiliate companies. The operations manager will manage all transportation and logistics to ensure the efficient, safe, and cost-effective movement of goods. This role manages drivers, dispatch, fleet utilization, and customer service while maintaining compliance with all regulatory requirements. Key Responsibilities Operations Management • Oversee daily dispatch, routing, and scheduling of drivers and equipment, • Ensure on-time pickup and delivery performance, • Monitor load planning, capacity, and fleet utilization, • Supervise drivers, dispatchers, and support staff, • Recruit, train, and retain qualified drivers and personnel, • Conduct performance evaluations and enforce company policies, • Manage customer relationships and resolve service issues quickly, • Track shipments and provide status updates, • Monitor operational costs (fuel, maintenance, labor, etc.), • Improve efficiency and profitability of routes and loads, • Ensure proper maintenance and inspection of all vehicles and equipment, • Coordinate repairs and minimize downtime, • Ensure compliance with DOT, FMCSA, and state regulations, • Maintain driver qualification files, logs, and safety records, • Bachelor’s degree (preferred), • 3–7+ years of experience in transportation/logistics operations, • Strong knowledge of trucking industry, dispatch, and routing, • Experience with TMS (Transportation Management Systems), • Strong leadership and team management skills, • Microsoft Excel & Office (Proficient), • Excellent problem-solving and decision-making abilities, • Ability to work in a fast-paced, high-pressure environment, • Strong communication and organizational skills, • Office and field-based role, • May require after-hours or weekend availability, • Competitive salary (based on experience), • Performance bonuses, • Health, dental, and vision insurance, • Paid time off, • Company phone/laptop (if applicable)Company Description25-year-old family owned and operated Transportation & Logistics company. VIP offers timely, cost-effective, and customized delivery and pick-up services. With over 30 years of transportation management experience, we handle everything from daily routine deliveries to last-minute rush jobs across the Charlotte metro area and the Southeast U.S. Our uniformed drivers use radio-dispatched trucks, and we offer the latest technology, allowing you to enter, track orders, and receive real-time delivery notifications. "No shipment is too large or too small!"25-year-old family owned and operated Transportation & Logistics company. VIP offers timely, cost-effective, and customized delivery and pick-up services. With over 30 years of transportation management experience, we handle everything from daily routine deliveries to last-minute rush jobs across the Charlotte metro area and the Southeast U.S. Our uniformed drivers use radio-dispatched trucks, and we offer the latest technology, allowing you to enter, track orders, and receive real-time delivery notifications. "No shipment is too large or too small!"