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Job Description Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization

Job Description Application Deadline: 11/14/2025 or until position filled. The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment. Essential Duties/Responsibilities • Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems., • Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops., • Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance., • Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems., • Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations., • Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction., • Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job., • Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed., • Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation., • Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled., • Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently., • Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification., • Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications., • Maintains and submits complete and accurate installation, service, and inventory records., • Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse., • Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines., • Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed., • Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities., • Maintains a safe work environment by following safe practices and adhering to safety policies., • Performs other duties as assigned. Job Requirements • High school diploma or GED equivalent preferred; post-high school education a plus, • Minimum 18 years of age, • Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy, • Up to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable)., • Comtrain certification mandatory, • Rigging certification preferred, • Excellent customer service, time management, and decision-making skills, • Working knowledge of PC and MS Office products, • Ability to interact and communicate appropriate information to customers and team members in a professional manner, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to read and interpret technical information, such as repair manuals, parts books, etc., • Working knowledge of networking and electronics theory, and electrical codes and standards relative to communications, • Basic knowledge of RF wireless technologies, IP networking, and wireless planning, • Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible, • Ability to work required shifts and overtime (if necessary), • Ability to travel and provide service in assigned geography, • Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions Working Conditions • Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required., • Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. Please feel free to review our Benefits at the following link: Tuesday-Saturday 8:00 AM - 4:30 PM

Job DescriptionJob Description Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (Apple Mac and Microsoft Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and/or coordinate additional technical support as necessary. Provide direct support on systems managed internally. • User management (new, changes, terminations) through multiple applications., • Hardware support such as PCs, phones, printers, tablets, Macs etc., • Timely resolution of service desk requests including escalating tickets to other IT staff., • Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems., • Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements., • Ensure standard operating procedures are maintained., • Follow change management and communication protocols., • Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets., • Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs., • Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization., • Must be self-directed; able to work independently and as a team player., • Demonstrated ability to provide a balance to department efficiency and organizational service excellence., • Demonstrated professionalism and courtesy in responding to phone calls and emails., • Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills.Qualifications, • Bachelors degree in computer science or related area preferred or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a four-year basis., • Active SECRET (DoD) security clearance., • 2+ years of experience in a similar role demonstrating, • Experience managing and administering Windows and Mac desktop environment required., • Experience supporting enterprise-level server-based applications in a service desk or call center capacity required., • Experience managing and administering server systems and SaaS systems preferred., • Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required., • Intermediate proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS preferred., • Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS., • Experience with endpoint patching and software delivery. Salary: $ 20-30/hr Depending on Experience Company Description Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe. Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.