WSH Management, Inc.
Community Manager Reflections at Barbara Ann Apt North Hollywood
hace 2 días
Los Angeles
Job Description Position Summary Community Manager Job Duties This property is a 64-unit complex that serves individuals who are 62 years or older and/or disabled. The Community Manager will be responsible for collecting and processing rent, delegating tasks to team members including the Maintenance Technician and Social Services/Activity Coordinator, entering and closing work orders, handling move-in and move-out duties, retrieving and processing payables on time, maintaining organized resident files, interviewing applicants from a waiting list, coordinating with Maintenance on unit turns, assisting residents with the recertification process, training new staff, and—above all—cultivating a positive team environment. This position will require the Manager to live on-site when a unit becomes available, with a rent-free one-bedroom apartment provided. Reports to Regional Property Manager. What we offer: • Salary: $30.00 to $31.00 per hour, • 1 bedroom apartment to live onsite, • Medical, Dental, Vision, Life and 401k with employer match, • Paid vacation and 15 paid company holidays, • Full time: 40 hours per week The Community Manager is fully accountable for all day-to-day property operations, ensuring effective oversight and enhancing the value of the HACLA-owned property under their management. This includes maintaining full compliance with HACLA and WSH standards and policies, and consistently meeting the performance and operational requirements set forth by the agency. Financial • Demonstrate ability to understand financial goals and operate the asset in the owner’s best interest in accordance with the Policies & Procedures Manual and HACLA financial standards., • Maintain accurate records of all community transactions and submit on a timely basis (i.e., rent rolls, delinquency reports, move-ins/move-outs, etc.) in accordance with HACLA reporting requirements., • Conduct daily review of the property Yardi dashboard and ensure compliance with HACLA data entry and reporting expectations., • Review all vacant and available units to ensure timely move-ins, consistent with HACLA occupancy requirements., • Prepare annual budgets and income projections in a timely and accurate manner, aligning with HACLA guidelines., • Ensure that all rents and late fees/check charges are collected, posted, and deposited in accordance with HACLA rent collection policies., • Generate necessary legal action, documents, and processes in compliance with Landlord/Tenant Law, Fair Housing Laws, HACLA requirements, and Company guidelines., • Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance, ensuring HACLA contract standards are met., • Ensure property is rented to the fullest capacity and lost rent is minimized, consistent with HACLA occupancy goals., • Utilize the Yardi leasing workflow process from initial contact through approval/denial of tenancy and move-in, ensuring full compliance with HACLA leasing protocols., • Utilize marketing strategies approved by HACLA and Company standards to secure prospective residents., • Confirm that leasing staff techniques are effective in qualifying and securing future residents while adhering to HACLA eligibility criteria., • Confirm that leasing staff gather and document information about market competition in the area., • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., and provide accurate reports to HACLA and Company leadership as required., • Prepare and/or implement procedures and systems within Company and HACLA guidelines to ensure orderly, efficient workflow., • Maintain working knowledge of California Landlord/Tenant Law, common procedures and notices, and HACLA administrative requirements., • Confirm all leases and corresponding paperwork are completed, properly documented, and entered into the software system accurately and on a timely basis, in compliance with HACLA standards., • Ensure current resident files are properly maintained in accordance with HUD and HACLA requirements., • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis to meet HACLA deadlines., • Ensure compliance with all applicable affordable housing programs, specifically HUD Project-Based Section 8 and HACLA regulatory requirements., • Lead emergency team for the community, ensuring proper response and handling of emergencies (staff, residents, buildings, etc.) within Company and HACLA guidelines to minimize liabilities., • Conduct quarterly Resident Meetings as required by HACLA and Company standards., • Address resident concerns and requests promptly to ensure satisfaction and maintain HACLA customer service expectations., • Participate in or coordinate HACLA resident social service programs and resident activity initiatives., • Develop and/or implement resident retention programs (resident functions, special promotions, newsletters, etc.) consistent with HACLA engagement standards., • Ensure timely distribution of all notices issued by the Company or HACLA (e.g., emergency, compliance, community updates)., • Apply successful techniques and directives to screen, hire, orient, and train new personnel in compliance with Company and HACLA personnel requirements., • Ensure staff efficiency through ongoing training, instruction, counseling, and leadership, reinforcing HACLA policies and standards of conduct., • Hold weekly/daily staff meetings to review schedules, work order status, and assignments, ensuring alignment with HACLA operations. ·, • Coordinate maintenance schedules and assignments with the Maintenance Supervisor, consistent with HACLA property maintenance standards., • Administer action plans consistently and on a timely basis when performance issues arise; document appropriately, communicate with supervisor and Human Resources, and terminate properly when necessary, consistent with Company and HACLA guidelines., • Provide support and leadership to staff, fostering teamwork and a harmonious environment consistent with HACLA values., • Maintain community appearance and ensure repairs are noted and completed promptly, consistent with HACLA inspection and maintenance standards., • Assure quality and quantity of market-ready apartments meets HACLA requirements., • Ensure that models and market-ready apartments are inspected daily and communicate any service-related needs to maintenance., • Ensure compliance with all Company, HACLA, local, state, and federal safety rules and regulations., • Identify and correct unsafe conditions in a timely manner, consistent with HACLA’s safety requirements., • Direct staff to follow a “safety first” principle and reinforce HACLA workplace safety standards., • Ability to make decisions, meet targets and work under pressure., • Strong command of the English language, including proper grammar, spelling, and sentence structure., • Thorough understanding of the English language and ability to communicate effectively with others., • Strong writing and proofreading skills., • Attention to details in all aspects of job performance., • Effectively prioritize multiple projects simultaneously while meeting deadlines., • Demonstrated managerial and leadership skills., • Strong communication and negotiating skills; ability to build and maintain strong vendor relationships., • A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company’s brand and image., • Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action., • Effectively convey ideas, images and goals to a diverse group of personalities., • College degree preferred., • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred., • Position requires a minimum of 2 years on-site as an Assistant Property Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Resident Manager., • Affordable housing experience preferred, specifically HUD Project Based Section 8., • Achieve Fair Housing certification prior to interaction with prospects or residents., • Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications., • Knowledge of OSHA laws and regulations., • Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business., • Participate in training to comply with new projects, programs or existing laws., • Be able to work evenings and weekends on call as needed., • Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community. Join a Team That Makes a Difference – WSH Management For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees — and we’re still growing. At WSH, we believe that great people make great communities. That’s why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and we’re committed to keeping that momentum going. If you're passionate about service, teamwork, and personal development — we’d love to welcome you to our team. WSH Management is proud to be an Equal Opportunity Employer We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law. If you require reasonable accommodation during the hiring process, we are happy to assist. WSH Management is a drug-free workplace. EOE M/F/D/V/SO How to apply If you’re interested in applying for this position, visit our Careers Page at or click “Apply” at the top of this ad.