Performance & Enrollment Sales - Member Services Manager
29 days ago
Prosper
Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Opportunity for advancement D1 Training Prosper | Prosper, TX About D1 Prosper D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults. We are building a high-energy, high-accountability culture centered around: • Athlete development, • Parent communication, • Performance tracking, • Elite customer experience, • Strong community presence This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through. Position Overview The Performance & Enrollment Lead is responsible for: • Converting leads into memberships, • Conducting athlete/parent consultations, • Managing follow-up and communication, • Supporting member retention and experience, • Helping drive overall revenue growth inside the facility This is a relationship-driven sales and operations role inside a performance training environment. You will work directly with: • Parents, • Student-athletes, • Adult members, • Coaches, • Local community relationships Key Responsibilities Enrollment & Sales • Conduct athlete and parent consultations alongside coaches, • Guide prospects through assessments and recommended training paths, • Follow up on leads, no-shows, and expired members, • Help drive PT, semi-private, and membership conversions, • Maintain high conversion standards and pipeline organization, • Execute phone, text, email, and in-person follow-up Member Services • Deliver high-level customer service and communication, • Help maintain a positive member experience from onboarding through retention, • Support member check-ins, account management, and scheduling, • Assist with retention conversations and roster management, • Coordinate parent communication and athlete milestone tracking Facility & Culture • Support a high-energy, team-first environment, • Maintain professionalism and urgency during peak hours, • Work closely with coaches and leadership, • Represent the D1 Prosper brand in a positive and professional way Ideal Candidate We are looking for someone who: • Has strong people and communication skills, • Is confident in consultative sales, • Can build trust quickly with parents and athletes, • Thrives in fast-paced environments, • Is organized and detail-oriented, • Has follow-through and accountability, • Brings positive energy and professionalism daily Preferred Background Experience in one or more of the following is preferred: • Performance training, • Membership sales, • Hospitality or customer service, • Youth sports, • High-ticket or consultative sales, • CRM or lead management systems Compensation Structure Compensation may include: • Base pay +, • Commission, • Performance bonuses tied to KPIs, • Growth opportunities within the organization Key Performance Indicators (KPIs) • Lead response time, • Consult-to-close conversion rate, • Monthly EFT growth, • PT / semi-private conversion, • Retention and member engagement, • Follow-up consistency and pipeline management Schedule Expectations This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic. Peak operating hours are typically: • 11:00AM 7:00 PM weekdays (some Saturdays 9-12) What Success Looks Like Success in this role means: • Strong lead conversion, • High member satisfaction, • Consistent follow-up, • Positive parent relationships, • Revenue growth, • Ownership mentality inside the facility If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, wed love to connect. Apply today to learn more about the opportunity at D1 Training Prosper.