Call Center Manager
2 days ago
Frisco
Job Description CornerStone has partnered with a local company in their search for an Assistant Call Center Manager well versed in all channels; chat, email, and voice. Job Title: Assistant Call Center Manager Location: Frisco, TX CornerStone Professional Placement is seeking an Assistant Call Center Manager to oversee a team of multi-channel agents (voice, chat, email) for a high-profile, long-term project. This is an excellent opportunity to join a well-established company and lead a high-performing team focused on customer service excellence. Responsibilities: • Supervise and manage the daily operations of a temporary, special project contact center., • Coordinate staffing, training, and performance management to meet project goals and SLAs., • Monitor workflow, ensure policy compliance, and deliver on KPIs across voice, chat, and email platforms., • Analyze performance data and provide insights to drive operational improvements., • Deliver feedback and support professional development for frontline staff., • Utilize contact center tools to enhance team efficiency and client satisfaction. Requirements: • 4+ years of experience in a customer service environment., • 2+ years of leadership experience managing front-line contact center employees., • Strong proficiency with omnichannel contact center operations (voice, chat, email)., • Familiarity with tools like Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner is preferred., • Proven success in coaching teams, reducing attrition, and improving service metrics., • Strong decision-making, communication, and problem-solving skills., • Ability to work in a fast-paced, collaborative environment with a growth mindset. Compensation and Benefits: • Employment Type: Direct Hire, • Schedule: Must be available for any shift between 8:00am – 10:00pm, • Location: On-site in Frisco, TX, • Salary: $72,800 annually / $35 per hour, • Benefits: Comprehensive benefits package available If you are an experienced Call Center professional with a proven track record of leadership and expertise, we invite you to apply today and take the next step in your career with a company committed to innovation, collaboration, and excellence. Please send resumes to for immediate consideration! Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!