Escalation manager jobs in White Plains, New YorkCreate job alerts

Job Description Job Description: Patient Accounts Supervisor Fulltime Day Shift M-F 8am-4pm Salary Range- $70,000-$102,000 (based on experience) Position Summary The Patient Accounts Supervisor oversees, coordinates, and manages the daily operations of third-party billing and collections. This role compiles and analyzes statistical data to measure staff performance, manage accounts receivable, and track progress toward financial targets. The supervisor identifies trends and recommends process improvements to enhance workflows, expand staff training, advance productivity, and meet department goals. Additionally, this position provides technical guidance and assistance to Revenue Cycle staff on complex billing, payment, and follow-up activities. Essential Functions and Responsibilities • Understands and adheres to organizational performance standards, policies, and professional behaviors., • Ensures accounts are billed and followed up on accurately, timely, and in a compliant manner., • Resolves routine questions and problems posed by support staff, referring complex issues to the Manager., • Assists in updating policies and procedures. Develops and implements processes, procedures, and controls to identify and address discrepancies in third-party payments., • Compiles and organizes weekly statistical data related to staff productivity and quality. Identifies and communicates performance trends to the management team., • Manages and participates in staff performance discussions as requested by the Manager., • Assists with developing and conducting training for department-specific applications and staff., • Maintains training materials, job aides, competencies, and training records for all staff to manage individual performance., • Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with changes issued by governmental agencies and third-party payers., • Shares industry knowledge with staff through verbal and written communication. Ensures managed care contract terms and conditions are strictly adhered to by support staff and contracted parties., • Leads and participates in payer meetings to communicate and resolve complex billing and reimbursement issues., • Assists the Manager in preparing materials in advance for leadership meetings., • Monitors the performance of outside agencies, including reconciling inventories and invoices., • Troubleshoots and acts as a point of escalation for issues arising from external vendor partnerships., • Recruits and trains new personnel. Assists the Manager with employee evaluations and performance counseling when needed., • Prepares departmental and ad-hoc reports as requested., • Participates in special projects as directed by leadership., • Keeps the Manager and Director informed regarding the operational status of the department., • Develops and submits departmental goals and objectives as required by the Division Administrator., • Attends and participates in educational programs or activities to maintain a current level of healthcare industry expertise., • Supervises and controls all billing processes submitted to third-party agencies., • Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis., • Reviews pre-collection reports and assists with the preparation of accounts transitioning to bad debt for outside collection agencies., • Reviews trial balance reports to monitor staff performance and account adjustments., • Ensures strict compliance with all corporate financial assistance policies and regulations., • Performs all other related duties as assigned. Education & Experience Requirements • Education: High School Graduate or GED required. Associate Degree in Business, Healthcare Administration, or Accounting from an accredited college preferred., • Experience: Minimum of three years of prior experience in healthcare patient accounts., • Industry Knowledge: Strong understanding of hospital billing, insurance reimbursement models, and third-party billing regulations., • Technical Skills: Ability to use standard office equipment and proficiency with healthcare computer systems and billing terminals. Knowledge of medical terminology is helpful but not mandatory., • Certification: Completion of the Healthcare Business Insights (HBI) one-time certification course is required during the onboarding period and must be completed prior to the official start date.

Job Title: Commercial IT Project Manager Location: Tarrytown, NY/ Remote Job Description: As a Product Owner in our Commercial Information Technology team, you will play a pivotal role in driving the execution of medium-scale projects that span several months. These projects are integral to supporting the expansion of our Commercial Patient Services business area. In this role, you will adhere to our established project standards and processes, ensuring a well-structured and controlled implementation approach. Your contributions will be key in maintaining governance and control over the project execution, thereby ensuring the successful growth of our services. Responsibilities • Serve as a bridge between the technical team and business stakeholders, facilitating clear communication and ensuring alignment of objectives for seamless project execution., • Ensure the high-quality and timely delivery of technical implementation projects, complete with all necessary deliverables and artifacts., • Proactively provide updates on project status, anticipate potential challenges, and effectively communicate dependencies, issues, and risks to all relevant parties., • Oversee third-party staff from managed service providers to: o Collect comprehensive business and functional requirements. o Develop detailed project plans and provide accurate cost estimates. o Technically develop and thoroughly test solutions. o Ensure that project goals and value propositions are met, aligning with initial estimates. Minimum Knowledge and Experience • Possess a Bachelor's degree in Computer Science, Information Technology, or a related field., • 5-8 years of hands-on experience in delivering commercial IT projects using Agile or Waterfall methodologies., • Have excellent communication, presentation, and leadership skills., • Possess strong problem-solving skills and the ability to make informed decisions., • Strong understanding of the software development lifecycle (SDLC) and IT project management., • Real world experience in the following areas: o Salesforce CRM, including Health Cloud, Service Cloud, and Experience Cloud. o Middleware integration software such as Boomi, Mulesoft, etc. o Data visualization software like Tableau, Qlik, etc. o Pharmaceutical commercial data sets, including hub data and specialty pharmacy data. Proven ability to: • Organize and coordinate cross-functional teams., • Lead status meetings and holding team members accountable for deliverables, with timely escalation of blockers., • Proactively anticipate, track, and plan for risks, issues, dependencies, resourcing, and contingencies.

Job DescriptionAssistant Payroll ManagerJob Type: Temporary (12-Month Assignment) Pay Rate: $40-43/hour Location: Poughkeepsie, NY | On-site (Monday-Friday, Full-time) Job OverviewMadison Approach Staffing is recruiting for an Assistant Manager, Payroll Operations for our client's Payroll Department. Our client is a large healthcare network seeking a payroll leader to provide operational oversight and manage end-to-end payroll operations across a multi-entity healthcare system. This role drives process improvements, streamlines workflows, and implements payroll automation initiatives while ensuring accuracy, compliance, and exceptional internal customer service. The ideal candidate brings strong payroll leadership experience, technical expertise with HRIS/payroll platforms, and a proactive mindset focused on operational excellence and continuous improvement. Key ResponsibilitiesPayroll Operations & Leadership: • Oversee biweekly and/or weekly payroll processing for employees across multiple departments, facilities, and entities, • Ensure accurate and timely processing of earnings, deductions, taxes, garnishments, retroactive adjustments, PTO accruals, and benefit deductions, • Review and approve payroll audits, reconciliations, and exception reporting prior to payroll transmission, • Serve as subject matter expert for payroll policies, procedures, and compliance requirements, • Support employee inquiries regarding pay, deductions, taxes, and payroll policies, • Assist with workload distribution, prioritization, and escalation management within payroll team, • Maintain confidentiality and integrity of payroll and employee compensation dataProcess Improvement & Automation:, • Lead payroll streamlining initiatives to improve operational efficiency, reduce manual processing, and enhance data accuracy, • Identify opportunities for automation within payroll, timekeeping, reporting, and reconciliation processes, • Collaborate with HRIS, Finance, and IT teams on payroll system enhancements, upgrades, integrations, and testing, • Develop standardized workflows, controls, and documentation to support operational consistency and scalability, • Create and maintain payroll metrics, dashboards, and management reporting toolsCompliance & Reporting:, • Ensure compliance with federal, state, and local payroll regulations, wage and hour laws, and organizational policies, • Support payroll audits, tax filings, year-end processing, and W-2 reconciliation activities, • Monitor payroll controls and implement corrective actions when necessary, • Prepare detailed payroll reports and analytics for leadership review and decision-makingRequired Skills & Experience, • Experience: 5+ years progressive payroll experience including leadership or supervisory responsibilities, • Education: Bachelor's degree required, • Multi-Site Payroll: Strong experience processing high-volume payroll in complex, multi-site organization; healthcare experience preferred, • HRIS/Payroll Systems: Experience with HRIS/payroll platforms such as Workday, UKG/Kronos, Lawson, Oracle, ADP, or similar systems, • Advanced Excel: Advanced Microsoft Excel skills including pivot tables, lookups, formulas, and data analysis (required), • Healthcare Payroll Knowledge: Knowledge of union payroll, shift differentials, and complex compensation structures, • Leadership Skills: Strong analytical, organizational, problem-solving, and leadership abilities, • Process Improvement: Experience leading operational improvements and automation initiatives, • Compliance: Knowledge of federal, state, and local payroll regulations and wage and hour lawsPreferred Skills & Experience, • FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) certification, • Familiarity with reporting automation, workflow tools, and payroll analytics platforms, • Experience with year-end processing, tax filings, and audit support, • Healthcare multi-entity payroll experience, • Project management experience with system implementations or upgrades #zr

Job Description Job Summary: Proterial America, Ltd. is looking for an Account Manager with a strong track record in technical sales to join our dynamic team in Silicon Valley. The ideal candidate has strong industry knowledge, a consultative sales approach, and the ability to manage complex customer relationships in a fast-paced, innovation-driven environment. This position will have a strong focus on emerging markets including AI infrastructure, Data Centers, power electronics, semiconductors, advanced electrical materials and EV. The Account Manager responsibilities include pipeline development, business planning, product marketing strategy, portfolio management, and production forecasting. Knowledge, Skills & Abilities (KSAs): • Ability to understand and use product management tools (ROI calculations, lifecycle management, forecasting), • Ability to communicate effectively, orally and in writing; strong cross-cultural communication skills, • Strong people skills and the ability to influence cross-functional teams, • Knowledge of business and product development principles, including engineering, operations, QA, sales, and CS, • Technical familiarity with electrical materials, magnetic materials, power electronics, thermal technologies, semiconductor-adjacent components, and/or Data Center systems supporting AI hardware, • Ability to understand customer technical requirements and translate them into product specifications and business strategies Essential Job Functions: • Develop and execute strategic account plans to drive revenue growth across key enterprise and mid-market clients., • Manage the entire sales cycle from qualification through contract negotiation and closing., • Build trusted relationships with clients, acting as a technical and business advisor., • Collaborate with cross-functional teams—including engineering, marketing, and product management—to deliver tailored solutions., • Analyze market trends, competitor activities, and customer needs to identify new opportunities., • Provide accurate forecasts and maintain CRM data integrity., • Represent the organization at industry events, trade shows, and client meetings., • Use personal judgment and initiative to develop solutions for sales, customer service, and marketing challenges, • Assist with customer issue escalation and resolution, • Coordinate with R&D and engineering on technical requirements related to thermal management, magnetic materials, electrical materials, semiconductors, and power electronics, • Serve as liaison between customer and vendors/suppliers/factories throughout product lifecycle for issues related to pricing, quality, design, costs, and delivery Qualifications: • Bachelor’s degree in engineering, Business, or a related field, required. Masters (preferred), • 5-10+ years of experience in technical or enterprise sales, preferably in hardware., • Proven success managing large, complex accounts and multimillion-dollar deals., • Strong communication, negotiation, and relationship management skills., • Technical aptitude with the ability to translate complex solutions into clear business value., • Ability to work well in a cross-culture environment. Equal Opportunity Employer Proterial Cable America, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA

Job Description Nurse Supervisor – Care Management Department Location: New York, NY Type: Contract Pay: $80.00/hr – $110.00/hr Shift & Schedule: Monday – Friday | 9:00 AM – 5:30 PM Position Overview We are seeking an experienced Nurse Supervisor – Care Management to provide operational and clinical leadership within an acute care hospital setting. This role oversees utilization review, discharge planning, care coordination, and case management operations while ensuring regulatory compliance, quality outcomes, and efficient patient throughput. The ideal candidate will possess strong leadership abilities, extensive case management expertise, and a comprehensive understanding of utilization management and discharge planning processes. Responsibilities • Provide leadership, supervision, and guidance to the Care Management team., • Oversee utilization review, discharge planning, and case management operations., • Support complex case reviews and escalation management decisions., • Ensure compliance with hospital policies, regulatory requirements, and quality standards., • Collaborate with physicians, nursing leadership, social workers, and interdisciplinary teams., • Monitor departmental performance metrics, productivity, and workflow efficiency., • Evaluate care management practices to improve patient outcomes and resource utilization., • Ensure accurate documentation, reporting, and regulatory compliance., • Participate in quality improvement initiatives and departmental planning., • Assist with staff development, coaching, performance evaluations, and competency management. Required Qualifications • Active New York State Registered Nurse (RN) License., • Minimum 5 years of clinical nursing experience., • Minimum 2 years of experience in discharge planning and utilization review., • Certified Case Manager (CCM) Certification – Required., • PRI Certification – Required., • Proven leadership or supervisory experience in an acute care hospital setting., • Strong communication, critical-thinking, and organizational skills. Preferred Qualifications • Previous Nurse Supervisor or Care Management leadership experience., • Experience within large academic medical centers or public hospital systems., • Knowledge of Medicare, Medicaid, managed care, and utilization management regulations., • Experience with EPIC and case management software platforms. Contact Information For more details contact at hdavda@navitashealth.com or Call / Text at 516-862-1169. About Navitas Healthcare, LLC: It is a Joint Commission Certified / WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Description About Us Almstead Tree & Shrub Care is a second-generation, family-owned arboriculture firm serving the NY, NJ, and CT tri-state area since 1964. As a TCIA-accredited company, we are committed to environmentally responsible practices and to supporting our employees’ professional growth, safety, and quality of life. Position Overview We are seeking a highly organized and proactive Office Manager to lead daily office operations and serve as a key hub between our customers, field teams, and leadership. This role combines operations management, customer service leadership, and administrative oversight. What Success Looks Like (First 90 Days) Office operations run smoothly with clear systems and accountability Customer inquiries and follow-ups are handled promptly and professionally Billing, accounts receivable, and collections processes are organized and improving Administrative team is aligned, supported, and productive Leadership has improved visibility into key reports and office metrics Key Responsibilities Oversee day-to-day office operations and administrative workflows Supervise and support administrative staff Serve as escalation point for customer inquiries Support customer service and inside sales efforts Assist with invoicing and oversee accounts receivable Manage collections and key account follow-ups Prepare client proposals and job documentation Support onboarding logistics for new employees Manage office supplies and vendors Provide reporting and data tracking support Requirements 5–10+ years of office management or administrative leadership experience Experience in a service-based or field operations environment preferred Proven ability to manage multiple priorities Skills & Competencies Strong organizational and problem-solving abilities Excellent communication and interpersonal skills High attention to detail and follow-through Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to lead and prioritize Education Associate’s or Bachelor’s degree in Business Administration or related field preferred Equivalent experience will be considered Benefits Compensation & Benefits Salary: $85,000 – $95,000 Medical, dental, and vision insurance 401(k) retirement plan Paid time off Opportunities for growth and advancement Equal Opportunity Employer Almstead Tree & Shrub Care is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

Job Description AirSculpt® is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. This minimally invasive procedure removes unwanted fat, tightens skin, and can transfer fat to enhance other areas, sculpting targeted areas of the body with precise results and minimal downtime. More than 75,000 cases have been performed in AirSculpt's 30+ premium locations throughout the United States and Canada. Practice Manager Responsibilities: Practice Operations • Oversee all day-to-day operations of the practice, ensuring clinical and administrative functions run efficiently and to AirSculpt standards., • Own scheduling accuracy across providers, rooms, and staff — proactively resolving conflicts, maintaining real-time visibility, and ensuring the schedule reflects actual capacity., • Maintain legal and accreditation compliance with all applicable federal, state, and local regulations, including AAAHC, JCAHO, and AAAASF standards., • Accomplish center operations by communicating, developing, and managing AirSculpt's values, policies, and procedures., • Support and uphold policies, procedures, patient safety objectives, quality improvement standards, infection control protocols, and environmental standards., • Oversee inventory management and purchasing for clinical and non-clinical supplies, balancing cost control with uninterrupted patient care., • Lead operational oversight of clinical workflows to ensure patient safety, regulatory compliance, and adherence to AirSculpt clinical protocols., • Monitor and manage location-level KPIs — including case volume, revenue performance, labor utilization, and operational expenses — to support center profitability and growth., • Serve as the primary point of contact for Aesthetics Management System adoption and compliance, driving staff proficiency and identifying workflow improvements. Team Leadership & Staff Retention • Directly lead and develop front desk coordinators and administrative staff; partner closely with nursing leadership on clinical team matters., • Be a cultural role model — the tone you set shapes the experience for both patients and staff. We expect you to create an environment where people want to show up and do their best work., • Proactively identify retention risks, address employee relations issues in partnership with Human Resources, and escalate concerns before they become problems., • Lead onboarding and ongoing training for all staff on Aesthetics Pro workflows, practice protocols, and AirSculpt standards., • Conduct regular 1:1s, performance check-ins, and annual reviews for direct reports, with a focus on development and accountability. Patient Experience • Own the patient experience from first contact through post-procedure follow-up — our patients are paying for a luxury experience and expect nothing less., • Serve as the escalation point for patient concerns, resolving issues with professionalism, urgency, and a solution-oriented mindset., • Oversee before/after photo documentation workflows to ensure consistency, compliance, and quality across all providers., • Partner with clinical leads to identify and close experience gaps at key patient touchpoints. Financial & Administrative Oversight • Manage the location-level budget including labor, supplies, and operational expenditures — you are accountable for the financial health of your practice., • Review and approve timekeeping, schedule adjustments, and PTO for direct reports., • Ensure documentation completeness in Aesthetics Pro prior to case closure to support billing accuracy., • Prepare and present location performance updates at Director of Operations cadence calls — come with data, insights, and a point of view., • May be assigned additional duties or ad hoc projects as the business evolves. Required Qualifications • 5+ years of management experience in a high-volume, or fast-growth environment — luxury retail, plastic surgery, or medical spa experience strongly preferred., • Demonstrated ability to lead and develop teams while managing competing operational priorities., • Financial acumen — you can read a P&L, manage a budget, and connect operational decisions to business outcomes., • Proficiency with EMR or practice management platforms; experience with Aesthetics Pro or similar systems preferred., • Strong analytical skills — comfortable interpreting operational metrics and translating them into clear action plans., • Excellent written and verbal communication skills, with the presence and polish to represent AirSculpt to patients, staff, and leadership., • Weekend availability (Saturdays and/or Sundays as required). Preferred Qualifications • BS/BA degree., • Experience supporting EMR or technology platform rollouts., • Background in HIPAA compliance and healthcare documentation standards., • Bilingual in English and Spanish — a meaningful advantage in many of our markets. Physical Demands: • Must be able to sit or stand intermittently for the duration of a shift (8-12 hours), • Push/pull/lift up to 25 pounds Benefits & Perks: • Insurance: Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability, • Retirement Plan: 401(k) & Roth IRA, • Paid Time Off: vacation and sick days, as well as company and personal holidays Salary / Compensation: Base of $75K plus monthly bonus potential Full compensation packages are based on candidate experience and relevant licenses or certifications. AirSculpt provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AirSculpt participates in E-Verify to confirm the identity and employment eligibility of all new hires. Click the following link for more information: E-Verify Participation Poster

Job DescriptionAssistant Payroll ManagerJob Type: Temporary (12-Month Assignment) Pay Rate: $40-43/hour Location: Hawthorne, NY | On-site (Monday-Friday, Full-time) Job OverviewMadison Approach Staffing is recruiting for an Assistant Manager, Payroll Operations for our client's Payroll Department. Our client is a large healthcare network seeking a payroll leader to provide operational oversight and manage end-to-end payroll operations across a multi-entity healthcare system. This role drives process improvements, streamlines workflows, and implements payroll automation initiatives while ensuring accuracy, compliance, and exceptional internal customer service. The ideal candidate brings strong payroll leadership experience, technical expertise with HRIS/payroll platforms, and a proactive mindset focused on operational excellence and continuous improvement.Key ResponsibilitiesPayroll Operations & Leadership: • Oversee biweekly and/or weekly payroll processing for employees across multiple departments, facilities, and entities, • Ensure accurate and timely processing of earnings, deductions, taxes, garnishments, retroactive adjustments, PTO accruals, and benefit deductions, • Review and approve payroll audits, reconciliations, and exception reporting prior to payroll transmission, • Serve as subject matter expert for payroll policies, procedures, and compliance requirements, • Support employee inquiries regarding pay, deductions, taxes, and payroll policies, • Assist with workload distribution, prioritization, and escalation management within payroll team, • Maintain confidentiality and integrity of payroll and employee compensation dataProcess Improvement & Automation:, • Lead payroll streamlining initiatives to improve operational efficiency, reduce manual processing, and enhance data accuracy, • Identify opportunities for automation within payroll, timekeeping, reporting, and reconciliation processes, • Collaborate with HRIS, Finance, and IT teams on payroll system enhancements, upgrades, integrations, and testing, • Develop standardized workflows, controls, and documentation to support operational consistency and scalability, • Create and maintain payroll metrics, dashboards, and management reporting toolsCompliance & Reporting:, • Ensure compliance with federal, state, and local payroll regulations, wage and hour laws, and organizational policies, • Support payroll audits, tax filings, year-end processing, and W-2 reconciliation activities, • Monitor payroll controls and implement corrective actions when necessary, • Prepare detailed payroll reports and analytics for leadership review and decision-makingRequired Skills & Experience, • Experience: 5+ years progressive payroll experience including leadership or supervisory responsibilities, • Education: Bachelor's degree required, • Multi-Site Payroll: Strong experience processing high-volume payroll in complex, multi-site organization; healthcare experience preferred, • HRIS/Payroll Systems: Experience with HRIS/payroll platforms such as Workday, UKG/Kronos, Lawson, Oracle, ADP, or similar systems, • Advanced Excel: Advanced Microsoft Excel skills including pivot tables, lookups, formulas, and data analysis (required), • Healthcare Payroll Knowledge: Knowledge of union payroll, shift differentials, and complex compensation structures, • Leadership Skills: Strong analytical, organizational, problem-solving, and leadership abilities, • Process Improvement: Experience leading operational improvements and automation initiatives, • Compliance: Knowledge of federal, state, and local payroll regulations and wage and hour lawsPreferred Skills & Experience, • FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) certification, • Familiarity with reporting automation, workflow tools, and payroll analytics platforms, • Experience with year-end processing, tax filings, and audit support, • Healthcare multi-entity payroll experience, • Project management experience with system implementations or upgrades

Fulltime Day Shift M-F 8am-4pm Salary Range- $70,000-$102,000 (based on experience) The Patient Accounts Supervisor oversees, coordinates, and manages the daily operations of third-party billing and collections. This role compiles and analyzes statistical data to measure staff performance, manage accounts receivable, and track progress toward financial targets. The supervisor identifies trends and recommends process improvements to enhance workflows, expand staff training, advance productivity, and meet department goals. Additionally, this position provides technical guidance and assistance to Revenue Cycle staff on complex billing, payment, and follow-up activities. • Understands and adheres to organizational performance standards, policies, and professional behaviors., • Ensures accounts are billed and followed up on accurately, timely, and in a compliant manner., • Resolves routine questions and problems posed by support staff, referring complex issues to the Manager., • Assists in updating policies and procedures. Develops and implements processes, procedures, and controls to identify and address discrepancies in third-party payments., • Compiles and organizes weekly statistical data related to staff productivity and quality. Identifies and communicates performance trends to the management team., • Manages and participates in staff performance discussions as requested by the Manager., • Assists with developing and conducting training for department-specific applications and staff., • Maintains training materials, job aides, competencies, and training records for all staff to manage individual performance., • Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with changes issued by governmental agencies and third-party payers., • Shares industry knowledge with staff through verbal and written communication. Ensures managed care contract terms and conditions are strictly adhered to by support staff and contracted parties., • Leads and participates in payer meetings to communicate and resolve complex billing and reimbursement issues., • Assists the Manager in preparing materials in advance for leadership meetings., • Monitors the performance of outside agencies, including reconciling inventories and invoices., • Troubleshoots and acts as a point of escalation for issues arising from external vendor partnerships., • Recruits and trains new personnel. Assists the Manager with employee evaluations and performance counseling when needed., • Prepares departmental and ad-hoc reports as requested., • Participates in special projects as directed by leadership., • Keeps the Manager and Director informed regarding the operational status of the department., • Develops and submits departmental goals and objectives as required by the Division Administrator., • Attends and participates in educational programs or activities to maintain a current level of healthcare industry expertise., • Supervises and controls all billing processes submitted to third-party agencies., • Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis., • Reviews pre-collection reports and assists with the preparation of accounts transitioning to bad debt for outside collection agencies., • Reviews trial balance reports to monitor staff performance and account adjustments., • Ensures strict compliance with all corporate financial assistance policies and regulations., • Performs all other related duties as assigned., • Education: High School Graduate or GED required. Associate Degree in Business, Healthcare Administration, or Accounting from an accredited college preferred., • Experience: Minimum of three years of prior experience in healthcare patient accounts., • Industry Knowledge: Strong understanding of hospital billing, insurance reimbursement models, and third-party billing regulations., • Technical Skills: Ability to use standard office equipment and proficiency with healthcare computer systems and billing terminals. Knowledge of medical terminology is helpful but not mandatory., • Certification: Completion of the Healthcare Business Insights (HBI) one-time certification course is required during the onboarding period and must be completed prior to the official start date.

Job DescriptionDescription: About the Role The CS & Product Project Manager supports and drives coordinated execution across Customer Success and Product Operations—ensuring that priorities defined by leadership are translated into structured, visible, and on-track delivery. This role operates in a high-volume, fast-moving environment with competing priorities and constant context switching, serving as a central coordination and execution layer across teams. The PM is responsible for maintaining execution discipline, ensuring that work is clearly tracked, documented, and progressing as expected. This is a high-visibility role where teams will rely on this individual to maintain clarity, follow-through, and consistency across a large volume of active workstreams. Day-to-day, this role involves managing a high volume of concurrent initiatives, following up across teams, maintaining accurate systems and documentation, and ensuring that progress is consistently visible and moving forward. Decision & Ownership Scope • Supports orchestration of execution across CS and Product based on priorities set by the CCOO and VPs, • Ensures execution plans, timelines, and commitments are consistently tracked and visible, • Maintains execution cadence and ensures progress is continuously updated, • Surfaces risks, delays, and gaps in execution to leadership, • Coordinates resolution of cross-functional dependencies and blockers, • Supports prioritization and sequencing discussions by providing clear visibility into capacity and timelinesRequirements: Core Responsibilities 1. Cross-Functional Coordination & Execution Support • Coordinate day-to-day execution across Customer Success and Product teams, • Ensure timelines, dependencies, and deliverables are clearly tracked and communicated, • Support CS and Product leaders in maintaining alignment across initiatives, • Reinforce accountability by ensuring owners and deliverables are clearly defined, • Ensure no initiative progresses without clear scope, ownership, and tracking, • Act as the day-to-day forcing function across teams—ensuring that work does not stall, commitments are followed through, and progress is continuously advanced, • Ensure all meetings, decisions, and discussions result in clear next steps, ownership, and follow-through, • Follow through on commitments across teams to ensure work progresses as expected, proactively escalating when timelines or ownership are unclear 1. Program Management & Delivery Support • Provide hands-on project management support across client programs, product initiatives, and internal projects, • Track milestones, deliverables, and timelines across a high volume of concurrent workstreams, • Identify risks early and escalate as needed to maintain delivery timelines, • Support removal of blockers by coordinating across teams, • Ensure consistent follow-through across all active initiatives, • Apply sound judgment in identifying risks, prioritizing work, and determining when to escalate issues to leadership 1. Documentation, Systems & Execution Visibility • Maintain the accuracy, completeness, and reliability of the centralized documentation and tracking system across Customer Success and Product, • Ensure all initiatives are consistently captured with clear scope, ownership, timelines, and status, • Coordinate with CS and Product leadership (EDs, GMs) to ensure documentation is created, updated, and maintained, • Support development and upkeep of dashboards and reporting that provide visibility into execution status, risks, and wins, • Ensure systems (HubSpot, campaign tools, SharePoint, etc.) are consistently used and up to date, • Identify patterns in execution gaps and recommend improvements to workflows, systems, or coordination to increase efficiency over time Success Metrics • High accuracy and consistency in execution tracking across all initiatives, • On-time completion of deliverables across CS and Product workflows, • Clear, up-to-date visibility into program status, risks, and dependencies, • Strong adoption of documentation and tracking systems across teams, • Ability to effectively manage a high volume of concurrent projects, • Consistency of execution across teams with minimal reliance on ad hoc coordination or escalation, • Minimal slippage of timelines due to lack of follow-through, unclear ownership, or missed coordination Qualifications • 2–5+ years of experience in program management, project management, or operations roles, • Experience supporting cross-functional teams in fast-paced environments, • Strong organizational and time management skills with ability to manage multiple priorities, • Detail-oriented with a focus on accuracy and follow-through, • Experience with project management tools, CRMs (e.g., HubSpot, JIRA, Sharepoint, and/or SmartSheet), or documentation systems preferred, • Strong communication skills and ability to work across multiple stakeholders Success Profile • Highly organized and detail-oriented, • Comfortable managing a high volume of work and maintaining organization under pressure, • Proactive and responsive, with strong follow-through, • Strong communicator who keeps teams aligned and informed, • Demonstrates sound judgment and knows when to escalate, • Relentless about follow-up and closing loops—does not let tasks, decisions, or communication gaps linger, • Comfortable pushing for clarity, follow-up, and accountability across teams, including with more senior stakeholders, • Eager to learn and grow within an operational leadership track *Location: we prefer someone in the central timezone who can work across the east and west coasts

Helpdesk Escalation Manager & IT Support Process Improvement Lead. Seeking an experienced Helpdesk Escalation Manager and IT Support Process Improvement Lead to transform how we deliver technology support across our enterprise. IT support or service desk leadership experience, with at least 3 years

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Helpdesk Escalation Manager & IT Support Process Improvement Lead. Candidates must be senior Helpdesk Escalation Managers with experience in process improvement and process integration from a high-level perspective. Seeking an experienced Helpdesk Escalation Manager and IT Support Process Improvemen

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo