Lobby Concierge
4 days ago
Miami Beach
Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Greets guests in a warm, friendly, and professional manner, • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, • Familiar with local dining, shopping, and entertainment offerings, • Is completely conversant in all information in the Concierge Fact Book, • Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information, • Becomes familiar with guest names and acknowledges them by name, • Serves each guest on a one-to-one basis with utmost courtesy, • Personalizes all services and anticipates guest requests whenever possible, • Makes dining, theater, tour, travel, and other arrangements for hotel guests, • Assists guests with transportation needs, • Arranges childcare, • Presents guest orientation sessions for new arrivals, • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music, • Works closely with in-house vendors to satisfy guest entertainment needs, • Constantly displays outstanding communication and guest relations skills, • Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone, • Answers telephone in accordance with Loews Hotels standards, • Takes a proactive role in providing assistance in the hotel lobby, • Provides tours of the hotel, displaying extensive familiarity with its history and interior décor, • Maintains inventory of local maps and brochures, • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events, • Retrieves guest messages from computer, • Sets up and disassembles the morning and evening concierge service, • Conducts Random Guest Survey Calls in accordance with hotel policy, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes