Director of Residential Services STRTP Head of Service
13 days ago
El Sobrante
The Director of Residential Services/Head of Service (HOS) serves as the executive leader of La Cheim's Short-Term Residential Therapeutic Program (STRTP). Reporting directly to the Chief Executive Officer, the HOS is responsible for the overall clinical, operational, fiscal, regulatory, and strategic leadership of the STRTP. The HOS ensures compliance with California Community Care Licensing (CCLD), Department of Health Care Services (DHCS), Medi-Cal Specialty Mental Health requirements, county contracts, CARF accreditation standards, and all applicable federal, state, and local regulations while promoting trauma-informed, culturally responsive, youth-centered services. Work Schedule & On-Site Expectations • Maintains a consistent on-site presence to support clinical supervision, staff development, and program oversight, including minimum on-site requirement as determined by program needs, • Demonstrates flexibility to support program needs, which may include evenings, weekends, holidays, and participation in on-call or leadership coverage as assigned. This role works collaboratively with the STRTP Administrator but does not assume operational, fiscal, or administrative authority. You will be required to work one weekend (Saturday and Sunday) every three weeks on a rotating basis, according to a schedule established by the STRTP Leadership Team. Qualifications and Skills • Master's degree in Social Work, Psychology, Counseling, Marriage and Family Therapy, or related behavioral health field., • Meet California STRTP Head of Service qualification requirements and, when applicable, hold an active California LCSW, LMFT, LPCC, Psychologist, RN, or other qualifying credential, or serve under permitted clinical direction as allowed by regulation., • Minimum five (5) years of progressively responsible leadership experience in STRTP, residential treatment, behavioral health, child welfare, or a related setting., • Experience in service delivery to youth, • Experience supervising multidisciplinary teams and managing regulatory compliance., • Team-oriented personality, • Must have a valid California Driver License and car insurance., • Must be able to pass all required tests and clearances (Live Scan (DOJ, FBI, Guardian) TB test, etc.) Professional Attributes • Functions as a "team player," prioritizing the organization's best interests., • Proactively identifies opportunities for improvement and ways to contribute., • Exhibits creativity, adaptability, openness, and a high level of professionalism., • Possesses strong organizational and interpersonal skills., • Maintains confidentiality with discretion., • Demonstrates excellent verbal and written communication skills., • Works effectively independently and pays close attention to detail., • Collaborates well with other agency staff., • Outstanding organizational and time management abilities., • Exhibit a strong professional commitment and represent La Cheim effectively while engaging with the community. Physical Requirements The following is the extent of the specific activity required for this position: Ability to work in office and residential environments; travel between sites; respond to emergencies; occasionally lift up to 25 pounds; and safely interact with youth experiencing behavioral crises. Reasonable accommodations may be made for qualified individuals with disabilities. • Stairs climbing stairs up to 50-100 up to 2-4 hours, not continuously., • Sitting up to 2 hours, not continuously; standing up to 4 hours, not continuously, • Walking up to 2 hours, not continuously; bending over up to 1 hour, not continuously., • Crawling up to 0 hours; climbing up to 0 hours, reaching overhead up to a few minutes., • Crouching up to hour, not continuously; kneeling up to a few minutes, • Balancing up to 0 hours; pushing or pulling up to a few minutes., • Lifting or carrying 25 pounds or less; repetitive use of feet up to 0 hours, • Repetitive use of hands up to 0 hours, • Grasping with one or both, simple and firm, for up to 1 hour, not continuously, • Fine dexterity - either hand up to 1 hour, not continuously Auditory and visual acuity 8 hours within normal limits and maybe with glasses, contact lenses or hearing aids., • Driving cars and vans; Exposure to uneven concrete and blacktop, • Exposure to normal dust, heat, and noise, • Exposure to emotionally disturbed students who may be physically and verbally violent and require safe physical management., • Frequent exposure to office equipment. Essential Duties Executive Leadership • Provide strategic leadership and direction for all STRTP operations., • Develop annual goals, strategic initiatives, and program performance measures., • Advise the Executive Team regarding residential services, emerging regulations, and community needs., • Represent the agency with counties, regulators, community partners, and stakeholders. Clinical Leadership • Ensure Specialty Mental Health Services are delivered in accordance with California requirements., • Provide clinical supervision in accordance with licensure requirements., • Lead interdisciplinary treatment planning and monitor clinical outcomes., • Collaborate with psychiatrists, nurses, therapists, schools, and county partners., • Provide therapeutic services, crisis prevention, intervention, and safety planning as needed., • Ensure confidentiality and required clinical documentation., • Supervise clinical interns and rehabilitation specialists., • Work directly with psychiatrists and psychiatric nurse practitioners., • Foster relationships with community resources to meet client needs., • Provide general supervision of client and support client participation in culturally and linguistically responsive programming., • Practice ethical decision-making and self-evaluation. Residential Operations • Ensure a safe therapeutic milieu operating 24/7., • Oversee admissions, referrals, census, discharge planning, and aftercare coordination., • Monitor staffing levels and scheduling to meet licensing ratios., • Maintain compliance with STRTP licensing standards and CARF accreditation requirements while ensuring a safe, clean, organized, and well-maintained residential environment, including oversight of program supplies., • Ensure communication among nursing, school staff, clinicians, administration, and STRTP staff., • Attend CFT and CARE meetings as needed. Staff Supervision & Workforce Development • Supervisor to: Program Administrator, House Managers, Clinical Staff, Nursing staff, Direct Care Staff, Quality/Administrative Staff, • Hire, orient, coach, evaluate, and develop supervisors and staff., • Ensure required licensing and annual trainings are completed., • Promote an inclusive, respectful, and accountable workplace., • Participate in team meetings. Quality, Compliance & Risk • Lead Continuous Quality Improvement (CQI)., • Prepare for and lead CCLD, DHCS, county, and CARF audits., • Monitor corrective action plans and compliance dashboards., • Oversee Special Incident Reports, abuse reporting, investigations, grievance processes, and required notifications., • Ensure documentation and organization for Quality Improvement., • Review 24-hour communication logs. Medication & Health Services • Oversee medication management systems with nursing staff., • Review medication errors, reconciliation processes, storage, and documentation., • Coordinate with medical providers regarding youth health needs. Fiscal & Contract Management • Lead, develop, and monitor the program budget, grants, and county contracts., • Ensure accurate Medi-Cal documentation, utilization review, and billing compliance., • Ensure timely submission of utilization review.