Client Success Specialist [Hourly Base + Annual Incentive]
3 days ago
Brentwood
Job DescriptionSalary: $20-$24/hr Are you passionate about helping others and thriving in a fast-paced, team-oriented environment?My Senior Health Planis looking for a detail-driven, client-focusedClient Success Specialistto join our growing team! This is your opportunity to make a meaningful impact while building a rewarding career in a company devoted to serving others. What Youll Be Doing: As aClient Success Specialist, youll be the go-to support for our clients and internal teams, ensuring a smooth and professional experience from start to finish. Your day-to-day will include: • Communicating with clients via phone and email with professionalism and care, • Handling inbound and outbound calls using an auto-dialer system, • Transferring qualified leads to our sales team, • Entering and maintaining accurate client data in Salesforce, • Preparing and mailing client kits, • Processing insurance applications and conducting verification calls, • Following up on application statuses with carriers and clients, • Supporting post-sale client satisfaction efforts, • Performing general administrative tasks like scanning, filing, and data entry, • Jumping in to support other administrative roles as needed What You Bring to the Table: • High School Diploma/GED + 1 year of admin experience, or Associate's degree, • Bilingual in Spanish strongly preferred, • Strong phone presence and a friendly, professional demeanor, • Excellent organizational and communication skills, • Ability to multitask and manage time effectively, • A team player with a proactive attitude and eagerness to learn, • Proficiency in Microsoft Word, Excel, Salesforce, and internet navigation, • Familiarity with CRM systems and a passion for helping others Working Conditions: • Office-based role with standard equipment, • May involve sitting or standing for extended periods, • Occasionally lifting up to 25 lbs, • Fast-paced environment with occasional extended hours to meet goals, • Location:Brentwood, TN (Onsite), • Schedule:10am-6:30pm CST Why Join Us? • Competitive hourly base pay with an annual performance-based bonus., • Health insurance (medical, dental, vision) with 75% employer paid., • Ancillary benefits (life, pet care, disability, hospital indemnity, accident, critical illness)., • 401(k) plan with matching and profit-sharing., • Paid vacation, sick time, and company holidays, including the week of Christmas., • Positive work environment with room for growth. WhatWereLooking For: Our Core Values: • Client-Centric Service:Always put the client first., • Integrity:Do the right thing, every time., • Positivity:Bring energy and optimism to every interaction., • Growth Mindset:Embrace learning and continuous improvement. Ready to make a difference?Apply today and become part of a team that values compassion, excellence, and opportunity. Note: Employment is contingent upon passing a pre-employment drug test and background check. We participate in E-Verify. My Senior Health Planis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. AI Use Disclosure To make our hiring process smooth and efficient, we use tools like BambooHR (application tracking), Hireflix (on-demand interviews), and Calendly (scheduling), and TestGorilla (skills assessments). These tools help us stay organized, but all applications and results are carefully reviewed by real people. AI supports our process, it doesnt replace human judgment. We also take steps to reduce potential bias in the tools we use, so every candidate is considered fairly.