425 Best google customer service Jobs in New York, New York (April 2026)

[School Year 2026-2027] Operations Manager

7 days ago

New York

Job DescriptionOriginally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org. Reporting to the Director of Operations, the Operations Manager will be responsible for supporting school-based staff with operational information systems, maintaining and analyzing operational data, supporting student recruitment and enrollment, supporting and managing special projects, and coordinating any network-wide academic or operational purchasing. This is an exciting opportunity for a dynamic and driven individual to develop a range of operations skills in a growing, fast-paced environment. Responsibilities * Office Management * Serve as a point of contact for the school, including managing the office, greeting families and other visitors, and answering phone calls and emails; * Provide comprehensive support to overall school operations and cultural practices; * Manage the cleanliness and organization of the operations office; * Ensure that there is a welcoming and customer service environment. * Inventory Management * Create and manage inventory systems that ensures school purchases and stocks required curricular materials (e.g., textbooks, science kits, etc.) and other operational school-wide purchases; * Responsible for training staff on the ordering system; * Manage inventory to ensure that supplies at the schools are inventoried on a regular basis. * Facilities Management * Support with ensuring facilities issues are raised and addressed in a timely fashion; * Participates in regularly scheduled walkthroughs with the Director of Operations to ensure facilities and operational systems are in good working order; * Develop and manage systems to uphold aesthetics standards with staff. * Systems & Processes * Support the development and implementation of school-wide systems and procedures that ensure operational excellence within the school. Systems include but are not limited to Transportation, Safety, School Lunch Program, procurement, and compliance tracking; * Manages school-wide systems to ensure successful execution: * Arrival * Dismissal * Attendance * Supports the Director of Operations in identifying areas for improvement and helps to continually improve school operations systems and procedures and lead or support with special projects in this area. * Student Recruitment * Manage student recruitment, enrollment and re-enrollment process under the guidance of the Director of Operations; * Manage the outreach and communication to prospective and accepted families; * Manage the outreach and communication to current DREAM families to support with re-enrollment process; * Create and manage the Family Referral Process, including current family outreach regarding referral process, referral data collection, and outreach to submitted; * Plan and execute family engagement events under the guidance of the Director of Operations; * Manage enrollment and re-enrollment data, including wait list management and student discharges, to ensure campus meets and maintains grade level enrollment targets; * Plan and execute logistics for student recruitment events including but not limited weekend and after-hours events. * Administration * Manage scholar information data systems and ensures all platforms are up-to-date and accurate (Powerschool, ATS, SchoolMint); * Conduct data entry and analyze and report on operations data, including data required for school, board and regulatory reporting; * Manage the maintenance and execution of centralized systems, such as distributing student MetroCards, uniforms and any other materials along with coordinating school food services for staff and scholars; * Support with planning and implementation of team-wide events, from professional development to team-building to org-wide occasions; * Support the Director of Operations with special projects as needed, and serve as point person for all special projects work. * Assessment Administration * Receive, inventory, print, secure, and distribute all paper assessments; * Prepare assessment materials for distribution (i.e. testing bins); * Coordinate pickup and drop off of state exams, Regents, and/or AP exams and electronic set-up verification for any electronic assessments such as MAP; * Support with monitoring the testing environment and students. Ensure testing procedures and regulations are followed; * Collect and account for all testing materials, test scoring, and data roll up for the school instructional team as needed; * Manage the set-up request for facilities, student meal request, and outsourced staff meals orders. * Event & Trip Management * Collaborate with the Director of Operations to manage the logistics, planning, and implementation of team-wide events, including but not limited professional development sessions, team-building events, and org-wide occasions. * Talent Management * Support in the training and onboarding of new staff; * Support in the yearlong training and development of coordinators; * Support with the coaching and feedback of operations coordinators. Qualifications * Bachelor’s degree, required; * At least 2 years of administrative experience, preferably in schools or a non-profit setting, required; * Bilingual Spanish/English, preferred; * Knowledge of and experience with school facilities and relevant technologies (e.g. Google Suite, PowerSchool, DeansList), a plus; * Excellent written, oral, and interpersonal communication skills; * Strong commitment to customer service and understanding of the importance of administrative functions to the organization's mission; * Outstanding dependability, with a commitment to being on-time and prepared; * Collaborative team-player; * “Whatever it takes” attitude and a willingness to change priorities at a moment’s notice; * Strong computer skills, including a high degree of proficiency with Microsoft Word, Excel and Google Suite; * A strong belief in the mission and values of DREAM, including the desire to make a difference in the lives of our students, families, and community. Physical Demands of Position * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. * Unless reasonable accommodations can be made, while performing this job the staff member shall: * Stand, walk, bend, reach overhead, lift heavy objects, work in tight spaces * Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls * Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision Benefits and Paid Time OffWe offer comprehensive benefits including: • Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;, • The ability to select between a variety of medical plans according to what best suits the employee’s needs;, • Dental and vision plans;, • Disability benefits;, • Life insurance;, • Up to 12 weeks fully paid of Parental Leave;, • Flexible spending account options;, • Pre-tax commuter benefits (parking and transit);, • Fitness and entertainment discounts;, • A variety of support through our employee assistance program (EAP);, • 403(b) retirement plan with employer match starting at 4% after one year, with increases tied to DREAM tenure;, • Referral, performance, and tenure milestones bonuses;, • Discounted school meals through our in-house Scratch Food Program;, • Tuition reimbursement support;, • Access to a professional development fund;, • School-based 12-month employees have approximately 48 days off throughout the school year including holidays, school breaks, personal days, and wellness days., • Benefits are subject to change.Compensation If you are a current DREAM employee, please click here to review our Internal Selection Process before applying. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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