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Offres google customer service à New York, New YorkCréer des alertes d'emploi

  • Guest Experience Specialist
    Guest Experience Specialist
    il y a 3 jours
    $70000–$75000 par an
    Temps plein
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Administrative Assistant
    Administrative Assistant
    il y a 4 jours
    $19–$22 par heure
    Temps partiel
    Park Slope, Brooklyn

    IMANI HOUSE (IHI) seeks an Administrative Assistant for our HQ Office (and possibly after school program) located in Park Slope, Brooklyn, New York. A strong candidate has experience, learns quickly, is friendly and of course, hard-working. This person understands the challenges of working in a busy, productive, and friendly program, supporting the afterschool in an administrative capacity. There is opportunity for advancement, learning new skills, and working with a great team. NOTE: This is a part-time position; 15-20 hours a week. Salary Is Based On Experience. If you are organized, have advanced computer skills, keen analytical skills, administrative skills, and a strong ability to multi-task and learn quickly, APPLY. There Are Great Opportunities for Advancement ................. APPLICANTS MUST SUBMIT A RESUME AND COVER LETTER................. POSITION DESCRIPTION - The Office Administrative Assistant will: Work in an assistant capacity (a variety of tasks that require skills listed above) Input data into the DYCD system (previous knowledge is a PLUS) Do general administrative duties to support the office and/or after-school day-to-day Oversee time card entries, payroll and other DATA ENTRY Inventory oversight Work alongside a busy Executive Director, Program Director, maintain calendars, appointments and parent outreach, work with current Administrative Staff Support student enrollment and data entry Other.... QUALIFICATIONS: Capable with over 2-years administrative experience, Associate's required Energetic, and seeking advancement Proficiency in Microsoft Office Suite, Google Suite, and/or other relevant software programs Must be Professional, Friendly, Energetic, Creative, Caring, and Patient Knowledge of clerical tasks such as data entry, filing, and record keeping Strong customer service skills and phone etiquette Very good computer application, writing, and social media skills Detail-oriented with good organizational skills, must be willing to learn Very good communication (written and verbal) skills required Organized and familiar with office procedures and requirements Reliable, punctual, honest, analytical and cooperative Able to multitask, working independently and in a team Concerned about improving the lives of marginalized youth, women and families .....................Don't forget to submit a cover letter and resume. Please no faxes, calls or drop-ins..................... Job Type: Part-time Pay: $19.00 - $22.00 per hour Benefits: Employee assistance program Application Question(s): 1. Have you included a cover letter and resume? *BOTH are required, 2. Have you ever worked in a DYCD/City program?, 3. Are you interested in elevation within the company? Associate (Required) Experience: Administrative: 2 years (Required) Microsoft Office: 2 years (Required) Microsoft Excel: 1 year (Required) Data Entry: 1 year (Required) Work Location: In person

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  • Receptionist / Administrator
    Receptionist / Administrator
    il y a 5 jours
    $21–$25 par heure
    Temps plein
    Flushing, Queens

    Job Title: Receptionist (Durable Medical Equipment Office) Location: Flushing, NY 11358 Employment Type: Full Time Schedule: Monday-Friday 10am-4pm About Us: We are a growing Durable Medical Equipment (DME) provider dedicated to delivering high-quality medical equipment and exceptional service to patients and healthcare partners. We are seeking a friendly, organized, and detail-oriented Receptionist to be the first point of contact for our office. Job Summary: The Receptionist plays a key role in ensuring smooth daily operations by managing front desk activities, assisting patients, and supporting administrative tasks. The ideal candidate has excellent communication skills, a professional demeanor, organized, and has the ability to multitask. Key Responsibilities: • Greet and assist patients, visitors, and vendors in a professional and courteous manner, • Answer and direct incoming phone calls, • Schedule patient appointments and coordinate deliveries/pickups, • Processing patient intake and maintain accurate records using an Electronic Health Records (EHR) systems, • Assist with insurance verification and basic intake documentation, • Manage incoming and outgoing mail, faxes, and emails, • Maintain a clean and organized front office area, • Support billing and administrative staff as needed, • High school diploma or equivalent, • Previous receptionist, front desk, or customer service experience, • Experience in a healthcare or DME setting is a plus, • Strong communication and interpersonal skills, • Proficiency in Microsoft Office, Google sheets, and basic computer systems, • Ability to multitask, prioritize, and stay organized, • Familiarity with insurance verification and medical terminology, • Experience with EMR or DME software systems, • Bilingual (English/Spanish)

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  • Executive Administrative Assistant
    Executive Administrative Assistant
    il y a 6 jours
    $900 par mois
    Temps partiel
    Clinton Hill, Brooklyn

    Uniquely Me Creative Arts (UMCA) is a Non-Profit dedicated to children with special needs and their families. Our mission is to improve sensory processing disorder for special needs children through sensory-focused creative arts activities while their families engage in family chats led by experts in the field. UMCA envisions a world where every special needs child finds their unique creative voice and lives an inclusive life while their families share a journey of love and enjoyments. We are seeking a highly organized and proactive Executive Administrative Assistant to provide comprehensive support to our executive team. The ideal candidate will excel in office management, project coordination, and administrative tasks, ensuring smooth daily operations. This role requires exceptional communication skills, proficiency with various office software, and the ability to handle multiple priorities efficiently. The Executive Administrative Assistant will play a vital role in managing schedules, coordinating events, and maintaining a professional office environment. Duties Manage and coordinate executive calendars using Microsoft Outlook Calendar and Google Workspace Prepare, proofread, and transcribe documents with high accuracy and attention to detail Handle phone calls with professional phone etiquette, operate multi-line phone systems, and direct inquiries appropriately Organize and facilitate meetings, including scheduling, preparing agendas, and taking minutes Assist with event planning and coordination for company functions and client meetings Support project coordination efforts by tracking deadlines, preparing reports, and communicating with team members Utilize Office management skills to streamline administrative processes and improve overall office efficiency Provide executive administrative support including personal assistant duties as needed Requirements Proven experience in an administrative or clerical role with strong organizational skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Outlook Calendar, Google Workspace, and DocuSign Experience with event planning, bookkeeping, data entry, transcription, proofreading, and filing systems Excellent typing speed and accuracy for document preparation and data entry tasks Strong communication skills with professional phone etiquette and customer service experience Ability to handle multiple projects simultaneously while maintaining attention to detail Office management experience preferred; familiarity with front desk operations is a plus Knowledge of QuickBooks or similar accounting software is desirable Demonstrated ability to work independently with minimal supervision in a fast-paced environment This position offers an opportunity to contribute significantly to the efficiency of our organization while developing valuable skills in office management and executive support. Work Location: Hybrid remote in Brooklyn, NY 11238

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  • Delivery Driver
    Delivery Driver
    il y a 11 jours
    Temps plein
    Bedford-Stuyvesant, Brooklyn

    Job Summary: Kennedy Fried Chicken is looking for a dependable and motivated Full-Time Delivery Driver to join our team. The ideal candidate will ensure timely and accurate delivery of food orders while providing excellent customer service and maintaining a positive brand image. Key Responsibilities: Deliver customer orders quickly and safely to designated locations Double-check orders for accuracy before leaving the store Handle cash, card payments, and receipts responsibly Provide courteous and professional service to customers Follow assigned delivery routes and optimize delivery time Maintain cleanliness and basic upkeep of your delivery vehicle Comply with all traffic laws and safety regulations Support in-store operations during downtime (packing orders, cleaning, etc.) Qualifications: Valid driver’s license with a clean driving record Previous delivery experience is a plus but not required Familiarity with local streets and navigation apps (e.g., Google Maps, Waze) Strong time management and reliability Good communication and customer service skills

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  • Executive Assistant
    Executive Assistant
    il y a 20 jours
    $30–$35 par heure
    Temps plein
    Woodbridge, Woodbridge Township

    $50K/yr We are seeking a dynamic and highly organized Executive Assistant to join our team and provide exceptional support to senior leadership. This role is vital in ensuring smooth daily operations, managing complex schedules, and facilitating efficient communication across departments. The ideal candidate will thrive in a fast-paced environment, demonstrate proactive problem-solving skills, and possess a passion for delivering outstanding administrative support. This paid position offers an exciting opportunity to be an integral part of a forward-thinking organization committed to excellence and growth. Duties • Manage and coordinate executive calendars, including scheduling meetings, appointments, and travel arrangements using tools like Microsoft Outlook Calendar and Google Workspace@, • Prepare, proofread, and transcribe correspondence, reports, and presentations with precision and attention to detail, • Handle incoming calls with professionalism, utilizing multi-line phone systems and practicing excellent phone, • Organize and maintain filing systems-both digital and physical-to ensure quick retrieval of documents, • Assist with event planning for company meetings, conferences, and special events, including venue booking and logistics coordination, • Support bookkeeping tasks such as data entry, invoicing via QuickBooks, and basic office management duties, • Facilitate project coordination by tracking deadlines, preparing agendas, and following up on action items, • Provide personal assistant support as needed, including managing personal appointments or errands for executives Skills • Proven experience in executive administrative support or as a personal assistant with strong organizational skills, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications, • Excellent typing speed combined with meticulous proofreading and transcription abilities, • Strong office management skills including filing, data entry, and clerical experience, • Knowledge of QuickBooks for bookkeeping tasks and basic financial record keeping, • Exceptional calendar management skills using Microsoft Outlook Calendar or similar tools, • Effective customer service skills paired with professional phone etiquette on multi-line phone systems, • Ability to handle sensitive information discreetly while demonstrating high levels of professionalism, • Familiarity with office equipment such as fax machines, scanners, and front desk operations Join us to be part of a vibrant team that values initiative, precision, and proactive support. Your expertise will help drive organizational success while providing essential assistance to our leadership team. We are dedicated to fostering a positive work environment where your skills are recognized and your contributions truly matter. Company Description New Jersey-based mortgage and real estate finance company specializing in flexible home loans and investment property financing. We offer a wide range of products including first-time homebuyer loans, refinancing, hard money, and fix & flip loans, designed to help clients build wealth through real estate, even with less-than-perfect credit. We focuses on fast approvals, personalized service, and tuming rent into ownership.

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  • General Manager – Full-Service Restaurant Operations
    General Manager – Full-Service Restaurant Operations
    il y a 20 jours
    Temps plein
    Gowanus, Brooklyn

    General Manager – Full-Service Restaurant Operations Brooklyn, NY | Full-Time | 50 Hours/Week | Bilingual (Spanish/English) Required Table 87 is seeking a sharp, experienced General Manager to oversee operations at our two full-service coal-fired pizza and Italian restaurants in Brooklyn. This is not just a management role, it’s a leadership position within a growing, family-owned business. We’re a high-volume operation with multiple revenue streams, and ownership is actively involved in the day-to-day. We move quickly, expect accountability, and don’t operate with layers of corporate structure. We’re looking for someone who can step into that environment, earn trust, and take real ownership of operations. This role is for someone who is hands-on, detail-oriented, and willing to put in the work to understand how we operate and help build structure where it’s needed. The ideal candidate is bilingual (Spanish/English), experienced, highly organized, and comfortable managing both people and systems at a high level. Key Responsibilities • Operations Management, • Lead all day-to-day operations across two full-service Table 87 locations, • Implement and maintain systems that improve efficiency, consistency, and guest experience, • Manage labor budgets, scheduling, and clock-ins with discipline and accuracy, • Oversee service flow, order timing, and execution across all stations, • Ensure flawless execution of all online ordering platforms (UberEats, DoorDash, Slice, Grubhub,etc.), • Oversee and optimize POS systems, printer functionality, and order routing Restaurant365 Leadership • Utilize Restaurant365 for daily operations, not just reporting, • Manage inventory control, ordering, and vendor relationships, • Track labor cost, cost of goods, and overall performance, • Review daily and weekly reporting and make real-time operational adjustments, • Use R365 insights to improve profitability and efficiency, • Employee Onboarding & Training, • Lead onboarding for all new hires across front-of-house and back-of-house, • Build and maintain structured training systems, • Train staff consistently to improve service, efficiency, and sales performance, • Ensure all team members fully understand their roles and expectations, • Continuously develop staff and identify areas for improvement People & Service Leadership • Hire, train, and retain team members across FOH and BOH, • Run weekly team meetings with servers, bussers, bartenders, and kitchen staff, • Be on the floor daily, interacting with guests, resolving issues, and leading by example, • Hold team members accountable to company standards at all times, • Create a professional, respectful, and performance-driven work environment, • Handle customer issues directly and ensure a high level of hospitality Front & Back of House Oversight • Oversee front counter operations and full dining room service, • Maintain strong coordination between FOH and BOH at all times, • Ensure speed, accuracy, and consistency across all stations, • Step into any position when needed and lead from the floor Online Ordering & Technology • Oversee all third-party and direct ordering platforms, • Understand how Grubhub, Uber Eats, DoorDash, Slice, and similar platforms operate, • Manage order timing, prep times, and driver coordination, • Ensure all systems are functioning properly, including POS, printers, and integrations, • Be highly comfortable with technology, including Google Workspace and daily digital operations Sales & Performance Improvement • Train staff to upsell and improve average ticket size, • Identify opportunities to increase sales through better execution and service, • Continuously improve operations to drive profitability, • Take ownership of improving overall business performance Events & Catering • Own execution of all in-house events and private dining experiences, • Work closely with the Catering & Events Team Lead on off-site - catering and large-scale events, • Ensure clear communication and strong execution across all teams, • Track event performance and assist in growing the catering program Inventory & Compliance • Oversee all product ordering, inventory controls, and vendor relationships, • Ensure no outages through proactive monitoring and reordering, • Maintain tight inventory systems and organization, • Enforce FIFO systems and track waste to maximize margins Requirements Minimum 5+ years General Manager experience in full-service restaurants REQUIRED: Deep working knowledge of Restaurant365 (inventory, labor, reporting) Fluent in Spanish and English Strong leadership and training experience with the ability to develop teams Deep understanding of online ordering platforms (Grubhub, Uber Eats, DoorDash, Slice) Strong operational knowledge of both FOH and BOH High level of comfort with technology, including Google Workspace, POS systems, and reporting tools Strong experience running team meetings and managing staff performance Excellent customer service instincts and ability to resolve issues professionally Highly organized, detail-oriented, and consistent Must be available for 50 hours/week, including nights and weekends Hands-on leadership style, present, reliable, and able to lead by example Strong understanding of BOH operations and inventory procedures Familiarity with Brooklyn restaurant operations and DOH standards is a plus Compensation & Schedule Full-time salaried position (starting at 50 hours/week) 2 scheduled days off per week Competitive salary (commensurate with experience) Performance-based bonus potential Opportunities for growth within a growing, respected brand About Table 87 Established in 2012, Table 87 is a Brooklyn-based coal-fired pizza and Italian restaurant group known for quality, consistency, and community. As the first pizzeria in Brooklyn to serve coal-fired pizza by the slice, we’ve built a reputation for great food, strong operations, and neighborhood roots, while expanding into frozen retail, food service, and catering.

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  • Dental Receptionist
    Dental Receptionist
    il y a 1 mois
    $18–$25 par heure
    Temps plein
    Elmhurst, Queens

    Job description: Overview We are seeking a professional and organized Front Desk Receptionist to join our team. This role is essential in providing excellent customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will have strong communication skills, proficiency with office management tools, and the ability to handle multiple responsibilities efficiently. Bilingual abilities and experience in dental reception are a must. This position offers an opportunity to work in a dynamic environment where your organizational and clerical skills will be highly valued. Responsibilities Greet visitors and clients warmly, providing exceptional customer service Manage multi-line phone systems, screen calls, and direct inquiries appropriately Schedule appointments and manage calendar bookings using Dentrix Perform data entry, filing, and maintain accurate records using Dentrix and other office software Handle correspondence, proofread documents, and ensure accuracy in all communications Support office management tasks billing, and basic bookkeeping functions Maintain a clean and organized front desk area to promote a professional environment Assist with administrative duties such as faxing, photocopying, and managing incoming/outgoing mail Provide support as a dental receptionist as needed Ensure adherence to phone etiquette standards and provide excellent customer support Skills Proficiency with Microsoft Office Suite (Word, Excel, ) and Google Workspace applications Strong organizational skills with excellent time management abilities Exceptional typing speed and accuracy patient information Bilingual communication skills are highly desirable Knowledge of multi-line phone systems and professional phone etiquette Ability to handle customer inquiries with professionalism and patience Familiarity with office procedures such as filing, proofreading, and document management Previous experience as a receptionist in dental offices is advantageous Strong computer literacy, attention to detail, and ability to multitask effectively Work Location: In person

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    il y a 1 mois
    $18–$20 par heure
    Temps plein
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • Front Desk/administrative assistant
    Front Desk/administrative assistant
    il y a 2 mois
    Temps plein
    Manhattan, New York

    Full job description Job Overview We are seeking a dynamic and organized Front Desk/Administrative Assistant to be the welcoming face and efficient coordinator of our office environment. This role is essential in ensuring smooth daily operations, providing exceptional customer service, and supporting administrative functions across various departments. The ideal candidate will be energetic, detail-oriented, and possess a strong ability to multitask while maintaining professionalism. If you thrive in a fast-paced setting and enjoy helping others, this position offers a rewarding opportunity to contribute to our team’s success. Duties • Greet visitors and clients warmly, ensuring a positive first impression for everyone who enters the office, • make sales of the driving lessons and packages, • handle inbound and outbound phone calls, address customer inquiries, • Handle incoming and outgoing correspondence, including emails, mail, and packages with efficiency and confidentiality, • Maintain appointment calendars, schedule meetings, and coordinate appointments using calendar management tools, • Perform data entry, filing, and document proofreading to ensure accuracy and organization of records, • Support office management tasks such as supply inventory and equipment maintenance, • English and and Spanish languages are a MUST, • Proven office experience with strong organizational skills and attention to detail, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications, • Excellent computer literacy with the ability to adapt to new software quickly, • Previous experience with front desk operations or as a receptionist in medical or dental settings is highly desirable, • Strong communication skills with professional phone etiquette and customer service orientation, • Ability to manage time efficiently in a busy environment while prioritizing tasks effectively, • Clerical experience including data entry, filing, proofreading, and document management, • Paid time off, • Parental leave, • Retirement plan

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