Buscar empleo: 405 ofertas de trabajo de google customer service en New York, NY (septiembre 2025)

Gregorys Coffee - NY

Area Manager / District Leader

hace 10 días

New York

Job Description Gregorys Coffee is looking to hire a District Leader to join our team! Our family-run business was founded with an uncompromising spirit of aiming high and never settling. We innovate endlessly to embody quality on all fronts and serve it to each of you — our Gregulars — in just the way you need. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you. Job Description & Responsibilities Gregorys Coffee, as a company, is focused on quality, service, presentation, and efficiency. We strive for excellence in each of these focus areas, thus providing a premier experience for every guest who visits Gregorys. District Leaders will oversee a territory of Gregorys Coffee locations, ensuring these high standards are always being achieved. District Leaders will accomplish this by supporting their territory’s Store Leaders, setting goals, and working alongside their teams to achieve these goals. In addition they will push all stores to continually improve in all facets of the business. * People Development * Ensure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions * Ensure teams are upholding our high standards by conducting evaluations and thorough observations * Engage with all levels of the team and have a firm understanding of specific coaching and development needs * Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge * Identify and work with high potential talent that can be developed into our next great leaders * Actively recruit and maintain a deep bench of candidates to tap into when staffing needs arise * Pro-actively hire staff ahead of new store openings and identify internal talent/transfers to ensure smooth new store openings * Host monthly all Store Leader meetings to cover new initiatives, opportunities, and performance. Work with COO to craft appropriate agenda and motivational messages * Coffee and Food Standards * Be the foremost expert in everything coffee, including origin concepts, brew methods and techniques, our specific coffee program as well as technical considerations. * Be able to teach and hold accountable the aforementioned to all team members across your entire district * In partnership with your teams, lead coffee tastings (instore and out of store experiences) and build our reputation as coffee experts one cup at a time * Lead coffee training during new roll outs or changes to our blends to ensure the highest expertise in each of our team members * Properly test and maintain coffee equipment to ensure every single cup of coffee is at the highest standard * Regularly taste test all items across our menu for quality and consistency and be able to accurately adjust when necessary * Regularly spot check competitors and have an understanding of trends, ideas, and concepts that may provide menu or operational opportunities for us to explore * Ensure all new training and rollouts are completed by 100% of teams, and provide actionable feedback to the Training department for future rollouts * Operational Standards * Ensure all existing and new operational standards are being executed as planned * Train teams on new menu and operational roll outs * Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time * Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal * Ensure stores are kept immaculately clean, organized, and well merchandised at all times * Ensure stores are adequately staffed at the appropriate times using data and intuition to guide your decisions * Service Standards * Work side by side with teams to lead by example in 5-star service * Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed * Proactively manage customer concerns/issues and coach teams on how to do the same * Become the “Mayor” of your store group and know a significant amount of customers in each of your stores * Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business * Minimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews. * Facilities & Maintenance * Proactively clean, service, and maintain all equipment in each of your stores, partnering with the appropriate service techs when necessary * Ensure every store is properly maintained and prepared to pass health inspections at any moment * Hold monthly meetings with clear deep cleaning tasks to be accomplished * Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business * Proactively organize and clean out store clutter on a regular basis to ensure facilities are easier to maintain and manage. * Suggest and execute functional changes to store equipment layout that will positively impact service, sales, and/or customer experience. Properly back up these suggestions with data and analysis to justify any related expenses * HR Management * Ensure teams are compliant with employee labor laws * Ensure changes to labor laws are thoroughly communicated and enacted * Proactively manage employee issues by having regular conversations with every employee on your teams * When necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience * Financial Performance * Working with the Exec team, set and closely manage each of your store’s controllable profit areas: sales, labor, and COGS * Work closely with your teams to build customer relationships and seek out revenue drivers outside of the 4-walls of the store * Work closely with your teams to build efficient schedules based on the needs of the business, using data to drive your decisions * Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate * Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits. Investigate and manage any issues that arise. * Actively monitor inventory/waste levels and ordering activity to ensure your locations have sufficient product for service without exceeding their COGS targets * Ensure monthly inventory counts are completed and submitted accurately * Actively engage with your customer base, neighborhood influencers, and other locals to drive future business and enhance our reputation ensuring successful financial performance over the long term Additional Expectations * This is a hands-on role and a District Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability. Setting and leading by example is what will drive your success * There is no set schedule for this role. A District Leader is expected to use their best judgment to actively be in their stores based on the needs of the business and the development of their people. This includes active oversight on early mornings, nights, weekends, and holidays. * Regular communication with the Gregorys Management Team team is expected to keep the team aware of the state of your businesses and the proactive solutions you are providing * Actively embody our values and live them out each and every day with your teams * Attend company events and proactively encourage team members to attend as well We use eVerify to confirm U.S. Employment eligibility.

Allergan Aesthetics

Allergan Digital Consultant

hace 7 días

New York

Job DescriptionCompany Description At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit . Follow Allergan Aesthetics on LinkedIn. Job Description If you live and breathe all things Digital, then we want to talk to you! Allergan Aesthetics, one of the largest bio-pharmaceutical companies in the world, is on a mission to transform the medical aesthetics business. Allergan aesthetic brands are iconic, household names and include Botox, CoolSculpting, Juvéderm among others. Allergan Aesthetics is well positioned to disrupt the multibillion-dollar aesthetics market, infusing cutting edge technology, digital marketing mastery and some of the best data scientists in the world. This is an amazing opportunity for a candidate that has a passion for digital marketing. If you want to be a part of an industry-defining team, then we want to hear from you. Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team. The Allergan Digital Consultant is responsible for growing Allergan’s Medical aesthetic business by delivering digital marketing consultative support to key Allergan Medical customers. This is a highly visible role both internally and externally as a member of the sales management team with a goal to appropriately promote and protect Allergan’s leadership in the aesthetic market space. • This person will be responsible for creating world-class digital marketing strategies and action plans on behalf of Allergan’s key accounts to support paid search, paid social, organic social, content marketing, SEO, website optimization, email marketing, and more. In addition, the candidate will oversee the development of end-to-end performance reporting capabilities, highlighting efficacy of campaigns and identifying synergies and opportunities to ensure strong revenue growth of cash-based products (BOTOX® Cosmetic, JUVEDERM® Dermal Fillers, Skin Medica®, CoolSculpting®, KYBELLA®, and NATRELLE® Aesthetic Breast Implants)Qualifications Main Areas of Responsibilities • Work with some of Allergan’s top accounts and help them utilize digital marketing strategies and tactics to generate leads and nurture them all the way through to purchase., • Teach these accounts and numerous internal Allergan stakeholders the importance of various digital touchpoints in the Allergan customer journey., • Gain buy in and support for Allergan-product-focused campaigns at the practice level by building close relationships with relevant stakeholders., • Lead both in-market and online training courses to ensure Allergan’s key accounts are well positioned to take advantage of digital marketing channels to help grow their business., • Participate with the sales team in the customer targeting process, which involves the development of strategic digital marketing plans, incorporating consulting services, corporate initiatives, and hands-on account support., • Direct the development of company digital marketing programs. Manage the research, analysis, and monitoring of financial, technological, and demographic factors, and design marketing plans to capitalize on market opportunities with key accounts., • Evaluate the needs and areas of opportunity for Allergan’s key accounts and manage the development, delivery and execution of specific digital marketing enhancement programs based on account objectives., • Act as subject matter expert on best practices for digital marketing capabilities; advise accounts on process and technical execution., • Develop clear pre-call meeting objectives and ensure timely communication and follow up with customers., • Demonstrate leadership in the account selling process and provide long term competitive advantage., • Identify opportunities and speak at local, regional and/or national conferences and society meetings., • Provide oversight of digital operations and makes recommendations/solutions to operational issues. Job Qualifications: • Must have hands-on experience with key digital marketing channels: paid search, paid social, organic social, content marketing, SEO, website optimization, email marketing, and more., • Must have a deep understanding of important digital platforms: Google Analytics, Google Ads, Facebook Ads Manager, Facebook, Instagram, WordPress CMS, marketing automation tools, technical SEO tools, and more., • Must be able to juggle dozens of accounts and projects at once; needs to be somebody who does whatever it takes to get the job done., • Must also be comfortable in a large business setting where overcommunication is needed and necessary., • Need to be able to take complex information, distill into simple, easy-to-understand content, and distribute and communicate across Allergan’s matrix organization., • Able to strategically segment large projects into smaller, actionable deliverables, effectively prioritizing a high volume of work across the business., • Continually seeks opportunities to drive process change and supports organization through change. Identifies opportunities to innovate and evolve while proactively driving new ways of working., • Expert communication, presentation and material preparation skills required., • A proven track record of personal success and ambitious undertakings., • Bachelor’s Degree. Master’s Degree preferred, • 7+ years’ experience in Digital Marketing, • Willingness to travel 25% of the time, • Agency experience preferred, • B2C experience preferred, • Experience working at a corporation a plus, • Sales experience a plus, • Knowledge of the Medical Aesthetic space a plus Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. * This job is eligible to participate in our long-term incentive programs Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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