Sales Development Representative
11 days ago
Boston
Job Description About InvoiceCloud: InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com. Job Details The Sales Development Representative prospects, qualifies, and generates new business opportunities for the Sales team. Reporting to the SDR Manager, this role drives pipeline through inbound and outbound outreach, account-based strategies, and strong engagement techniques. SDRs make the first impression with prospects and must communicate value clearly, think on their feet, and adapt quickly. The position provides foundational SaaS sales training, professional development, and uncapped earning potential. Success Profile Success in this role is anchored in InvoiceCloud's Core Competencies. These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role. Customer Centric • Engages prospects with professionalism, active listening, and tailored messaging based on industry and prospect needs., • Builds credibility quickly by demonstrating understanding of challenges within government, utility, insurance, or finance sectors., • Identifies key stakeholders and adapts communication to suit decision-makers, influencers, or technical audiences., • Meets or exceeds activity and pipeline generation goals through consistent calling, emailing, sequencing, and social outreach., • Applies account-based selling strategies to prioritize target accounts and increase conversion., • Creates and executes outreach plans that build healthy, qualified pipeline aligned to acquisition targets., • Delivers strong discovery to understand prospect needs and articulate how InvoiceCloud can solve them., • Manages daily outreach, follow-up, and pipeline hygiene with discipline and accountability., • Researches accounts to understand industry context, organizational structures, and pain points before engaging., • Documents prospect interactions clearly to enable smooth handoffs to Account Executives., • Continuously improves sales skills, messaging, and industry knowledge to strengthen performance., • Uses CRM and sales engagement tools to efficiently manage high-volume outreach and organize workstreams., • Prioritizes activities using data and dashboards to focus on accounts most likely to convert., • Applies strong time management skills to maintain steady outbound activity and follow-ups., • Streamlines workflows with templates, automation, and repeatable best practices., • Experiments with messaging, sequencing, and communication tactics to increase response rates and engagement., • Uses AI-assisted tools to prepare messaging, analyze accounts, personalize outreach, and enhance productivity., • Identifies trends, insights, and competitive signals across target accounts to refine strategy., • Strong verbal and written communication skills, • Ability to build credibility quickly and navigate gatekeepers, • Experience diagnosing prospect needs and articulating business value, • Effective time management, prioritization, and organization skills, • Eagerness to thrive in a fast-paced, evolving sales environment, • Comfort with high-volume outbound activity (calls, email, social outreach), • Experience with CRM and sales engagement tools preferred, • Medical, dental, vision, life & disability insurance, • 401(k) plan with company match, • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays, • Mental health resources, • Paid parental leave & Backup Care, • Tuition reimbursement InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws. This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training. If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact . Click here to review InvoiceCloud's Job Applicant Privacy Policy. For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.