Task Force General Manager
11 days ago
Raleigh
Job Description Task Force General Manager Opal Hotels Group is seeking an experienced Task Force General Manager to support various Hilton, Marriott and IHG within our portfolio. This position will be assigned to hotels as interim General Manager. While on assignment, you will lead all aspects of hotel operations which includes oversight of all departments and helping to maintain brand standards and Opal’s standard operating procedures. This position will also support corporate operations with various projects and training as needed. This is remote-based position with 90% travel. The ideal candidate will live in North Carolina and have extensive General Manager experience with Hilton, Marriott and IHG branded hotels. About the company Opal Hotels Group is an ownership and hotel management company based in Raleigh, NC. Our portfolio is primarily located throughout North Carolina, with additional hotels in Virginia, Georgia, and New Jersey. What’s the job? As the Task Force General Manager for Opal Hotels Group, you will be deployed across the portfolio to lead hotel operations, drive financial performance, and ensure exceptional guest and team experiences. This role provides hands-on leadership during hotel transitions, leadership gaps, and operational needs. The Task Force General Manager oversees all departments, manages budgets, implements brand and company standards, and partners with corporate leadership on special projects to support operational excellence across the organization. Experience with Marriott, IHG, and Hilton brand standards is required. Department: Executive Office Reports to: VP of Operations Your day-to-day Leadership • Motivate, coach / mentor, and train team members, set goals and hold team members accountable., • Provide feedback, rewards, and recognition to team members., • Develop programs and initiatives to increase team engagement that are aligned with a service philosophy., • Develop, implement and monitor team member succession planning to ensure future bench strength., • Oversee HR related actions in accordance with rules and policies., • Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures., • Review and implement newly introduced/updated Opal and Brand standards., • Perform other duties as assigned. May also serve as Director of Sales., • Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget to attain financial goals., • Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce Opal’s procurement guidelines, and seek and implement cost saving strategies., • Analyze financials to drive revenues, future profitability and maximum return on investment., • Use distribution channels and technology platforms to drive revenue and maximize market share., • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations, • Serve and build relationships with guests – ask for their feedback and show them hospitality., • Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements., • Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations., • Drive team member involvement in community organizations, activities and businesses., • Must be willing to travel 80-90% of the time to all properties within our portfolio, as needed., • High school diploma or higher-level education, • 3 years hotel experience, with preferably 2 years of management experience, or equivalent combination of education and experience, • Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum 5 days per week)., • Experience required may vary based on size and complexity of operation., • Lead and execute the approved business plan to attain and exceed the financial goals when overseeing a property., • Maintain a high personal visibility throughout the property and throughout the day and week., • Gain and maintain excellent knowledge of local competition and general industry trends., • Handle any emergencies at the hotel., • Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team., • Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records (including new hire, disciplinary, termination)., • Closely monitor sales solicitation activities., • Conduct weekly departmental meetings and participate in daily huddles with each department head/manager to review prior day’s outcomes and today’s goals., • Conduct prescheduled weekly meetings with the department heads/managers., • Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates., • Ensure all associates are trained on emergency and security procedures and policies., • Ensure that all property equipment is in good working condition., • Successfully maintain adequate staffing., • Plan and execute monthly employee gathering., • Inspect guest rooms and facilities on a daily basis., • Ensure all training and documentation is conducted according to Opal and Brand requirements., • Ensure all licenses, certifications, and life safety documents are up to date., • Ensure response to Franchise guest surveys and online reviews (TripAdvisor, Google, Expedia, etc)., • Ensure response to credit card chargeback disputes., • Adaptability, • Effective communication skills, • Good listener, • Emphatic and tolerant, • Open with praise, discreet with criticism, • Consistent and congruent, • Rational, prudent and practical, • Willing to work on weekends and holidays if required, • Competitive Pay, • Quarterly Bonus potential, • 7 Paid Holidays per year, • Bereavement Leave, • Medical, Vision, Dental and Supplemental benefits, • 401(k) Matching up to 4%, • Life Insurance policy benefit, • PTO (Paid Time Off), • Employee Friends & Family Room Rate Discount (not valid at your place of employment) Performance shall be measured by: • Budgeted EBITDA, • Opal Audit The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer