Program Support Specialist
20 days ago
Jacksonville
Job Description OVERVIEW The Better Together team employs a Program Support Specialist to oversee the organization’s volunteer pipeline efforts in the Northeast Florida region, which includes Clay, Duval, Flagler, Nassau, Putnam, St. Johns, and Volusia Counties. The Program Support Specialist will strengthen administrative and operational support, primarily to the Family Support Managers, which will result in increasing our impact in the community. The Program Support Specialist will help strengthen relationships with volunteers, community partners and clients in the community. An ideal candidate, at a minimum, should have a bachelor’s degree and should feel called to help children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in administration, data entry, project management and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability to analyze data, can handle multiple projects at once and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a Level 2 background check. CULTURE AND FIT At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team. • We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard., • Do you treat people with respect, no matter their background or behavior?, • Do you make decisions based on what’s best for others, not just yourself?, • We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons., • Do you stay positive and solutions-focused when challenges arise?, • Do you regularly speak encouragement and appreciation to your teammates?, • We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones., • Do you take ownership and go the extra mile without being asked?, • Are you open to feedback and constantly looking for ways to grow?, • We Do Hard Things: We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission., • Do you rise to challenges with resilience and a clear head?, • Do you consistently push through discomfort to deliver results?, • We’re All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most., • Are you passionate about transforming lives and communities through your work?, • Market Analysis and Research, • Program Operations, • Volunteer Pipeline, • Gather, analyze, and organize data on demographic community needs, • Evaluate and offer insights to help Better Together advance program success, • Research events and other participants that help Better Together further it’s impact, • Facilitate all details for church launches, which includes all materials needed, speakers, volunteers for support and anything else needed for their success, • Schedule volunteer trainings throughout the year and alongside church launches, • Assist with launches, trainings and events as needed, • Schedule and assist with planning efforts for outreach and parent support events, • Assist Family Care Coordinators with community referrals and follow up, • Provide program support for volunteer appreciation receptions, • Manage volunteer pipeline for all Better Together programs, • Manage and facilitate the volunteer to family matching process, • Enter and maintain volunteer data in Salesforce, • Enter all churches and community partnership relationships into Salesforce, • A valid driver’s license, vehicle registration, and car insurance are required., • Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters., • Maintain regular communication with team members to coordinate efforts and provide timely updates., • Proficiency or ability to quickly learn the following platforms:, • Salesforce, • Zapier, • WordPress, • Weekly team meetings with clear accountability and the opportunity to solve issues as a team., • Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities, • An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate, • Home office setup, including equipment and communication tools you need to hit the ground running Compensation and Benefits: • Medical (99% employer paid, employee only), • Dental, • Vision, • Life Insurance, • Paid Holidays, • Paid Time off Powered by JazzHR uFP3ddhlNz