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JOB SUMMARY Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. • Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed., • Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics., • Maintains positive customer service at all times, assisting staff in resolving issues., • Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines., • Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned., • Perform all Patient Access functions as needed. This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent interpersonal and organizational skills, • Demonstrated leadership abilities, • Thorough knowledge of computer systems in Health Care Information System, • Clear understanding of Revenue Cycle Management and Regulatory Agencies required EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. • High School Diploma or equivalent., • College degree preferred., • 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred, • 4 plus years experience in medical facility, health insurance, or related area, • 5 plus years experience in Patient Access preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be available to work hours and days as needed based on departmental/system demands Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Job DescriptionSalary: $85k- $120k HR Operations Manager Who is Intellivo? As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the countrys largest health plans. Role Summary We are seeking a dedicated and skilled HR Operations Manager to join our People team. We are looking for a motivated partner that is excited to roll up their sleeves by building strong relationships at all levels of the organization and has a passion for advancing people programs, processes, and systems. Reporting to the VP, People Operations, this role will lead our HR Operations function leading a core business line overseeing HR partnership, benefit strategy & administration, policy management, and compliance. The HR Operations Manager will play a key role in fostering a positive workplace culture, ensuring compliance with employment laws, and supporting the companys growth through strategic HR initiatives. Responsibilities Collaborate with business leaders to understand their objectives and develop HR strategies aligned with overall company goals. Act as a trusted advisor to employees and management, addressing concerns and resolving workplace issues. Oversee benefits programs, including health insurance, retirement plans, and leave policies. Collaborate with business leaders and broader People team to attract, assess, and onboard top talent. Promote a positive and connected company culture through various initiatives and open communication. Ensure compliance with federal, state, and local labor laws, including FMLA, FLSA, ADA, and HIPAA. Maintain and update employee handbooks, policies, and procedures in line with legal and industry requirements. Implement performance management processes and support managers in leadership development & coaching. Maintain industry leading practices to foster a best-in-class workforce. Foster a culture of innovation, continuous learning, and professional development. Collaborate with stakeholders to lead program implementations and people related initiatives. Why work for Intellivo? Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare. We are Intellivators forward-thinking pioneers building the technologies that Fortune 500 employers, health plans, TPAs, providers, and billing organizations rely on to ensure responsible claim payments. Fueled by our experience and innovative startup mentality, were growing fast. Amazing Team Members Intellivators! Medical Insurance Dental & Vision Insurance Industry leading health & wellness benefits 401(K) retirement plan Competitive Paid Time Off And More! Qualifications Bachelors degree in Human Resources, Business Administration, or a related field 5+ years of HR experience Strong experience overseeing company benefit plans & strategy. Strong knowledge of employment laws and HR best practices. Experienced with data-driven decision making and strong data analysis. Excellent communication, presentation, and interpersonal skills Ability to handle sensitive information with confidentiality and professionalism. Self-starter with a track record of achievement to tackle people-related projects. Experience in medical billing, healthcare, or subrogation industries is a plus *Benefit Recovery Group has been renamed Intellivo.

Job DescriptionSalary: $53,000 Business / HR Manager Residential Youth Services Location: Memphis, TN Job Type: Full-Time | MondayFriday, Occasional Evenings or Weekends Pay: $53,000/yr Schedule: Varies usually Monday- Friday 8am-4pm About Youth Opportunity & Memphis Youth Academy Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for atrisk youth. Memphis Youth Academy in Memphis, Tennessee is a highercapacity Youth Academy (approx. 68 beds) serving boys ages13 to18 in a traumainformed residential setting. The program integrates clinical mental health and behavioral treatment with daily academic instruction, art, music, recreation, and social skills development. Youth typically spend 6 to9months in the program, participating in individual, family, and group therapy, restorative justice, life skills training, victimimpact awareness, and prevocational preparation. Small group living units foster stability, engagement, and preparation for reintegration into school and community environments. Benefits Medical, dental, and vision insurance 401(k) with up to 4% employer match with Immediate Vesting Paid time off (PTO) and holidays Earn 4 hours of PTO every pay period Free RX delivery on most medications Tuition reimbursement and professional development Robust Employee Assistance Program Supportive, mission-driven work environment About the Role As a Business / HR Manager, you will support the daily operations of the program by managing administrative, financial, and human resources functions. Youll play a key role in ensuring accurate financial processes, maintaining compliance with employment regulations, and supporting a positive and professional work environment. Key Responsibilities Manage accounts payable, receivable, and vendor relationships Prepare financial reports and assist with annual budgeting Maintain facility records and track operational expenses Coordinate recruitment, onboarding, and employee file management Support payroll, benefits administration, and staff compliance Facilitate employee recognition, training tracking, and policy adherence Provide administrative support to the Facility Administrator and Corporate HR Maintain knowledge of employment law, HR best practices, and organizational policies Qualifications Required: High school diploma or equivalent Minimum 2 years of experience in office administration or HR support Strong organizational, communication, and computer skills Valid drivers license and ability to pass background checks Preferred: Bachelors degree in business, human resources, or related field Experience in residential treatment, juvenile justice, or healthcare setting Familiarity with budgeting, payroll, or HR software Apply Today Make a difference with us. Apply through Indeed or visit . Youth Opportunity is an Equal Opportunity Employer.

Job Description Looking for a new way of delivering quality chiropractic care? The right adjustment is all it takes. Here at The Joint Chiropractic, we’ve got your back. As one of our doctors, you will find that our unique operating model gives you all the support you need to focus on doing what you do best: looking after your patients. We support you with marketing, manage your insurance and deal with all of your business administration, as well as ensuring that you have the financial stability and security to think long term. Underpinning all of this is a clear set of values that drive every decision we make: trust, respect, accountability, integrity, excellence. It may feel like a big change, but the right adjustment is all it takes to start moving your career in the direction you want. On the path to ownership? Towards a better work-life balance? Or simply to concentrate on improving the quality of life for the patients who walk through the door. Whatever your goal for the future, you will quickly find that The Joint has the flexibility, agility, and commitment to help you achieve your aspirations. More and more chiropractors are discovering just what The Joint can do for their career. Join the Movement. The Opportunity: • Full time - 5 day work week., • Competitive Salary: Base $75k/yr + BONUS (Average $100k/yr), • Bonus Opportunity, • Medical, Dental & PTO benefits offered, • Company paid malpractice insurance, • Consult with patients by reviewing health and medical histories; questioning, observing, and examining patients; and reviewing x-rays, as indicated., • Evaluate patients’ neuromusculoskeletal systems and the spine using chiropractic diagnosis to determine neuromusculoskeletal and spine related conditions., • Perform manual adjustments to the spine, or other articulations of the body, in order to correct the musculoskeletal system, where necessary., • Educate patients on the quality of life benefits of routine chiropractic care. Provide a recommended course of treatment., • Maintain accurate case histories of patients., • Obtain and record patients' medical histories, as indicated., • Arrange for diagnostic x-rays to be taken, when medically necessary., • Analyze x-rays to locate the sources of patients' difficulties and to rule out fractures or diseases as sources of problems., • Patient chiropractic care and education, • Building positive doctor-patient relationships, • Maintaining accurate and timely patient records, • 4-year bachelor’s degree from an accredited college, • A Doctor of Chiropractic degree from an accredited chiropractic college, • Passing scores for Parts I, II, III, and IV from NCBE, • A recent NBCE SPEC exam is an acceptable alternative for Part IV, • Valid DC license in the applicable state, • Fully eligible for Malpractice Insurance in the applicable state About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit . Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. Powered by JazzHR ylYiGJEE4M

Job Description A leading healthcare company is seeking a Contract Administration Specialist to join their team supporting the contract pharmacy direct replenishment program. This is a fully onsite opportunity based in Memphis, TN. Location: Memphis, TN – Onsite ⏳ Contract: 6 months (40 hrs/week) Compensation: $30/hour (W2) (W2 only – Sponsorship not available) Position Summary: We are looking for a detail-oriented and proactive Contract Administration Specialist to support the day-to-day operations of the 340B contract pharmacy direct replenishment program. This role partners with product, account management, operations, accounting, and client teams to ensure seamless processes across financial and operational workflows. The ideal candidate thrives in a client-facing role, is highly organized, and demonstrates strong Excel and problem-solving skills. ✅ Key Responsibilities: * Support new client implementations for direct replenishment. * Resolve operational and invoicing issues across multiple stakeholder groups. * Provide ongoing operational and financial support for direct replenishment models. * Prepare and deliver documentation for processes, decisions, and client implementations. * Create reports and conduct analysis to support business operations. * Communicate project status, timelines, and issue resolution to internal and external stakeholders. * Assist with internal presentations, documentation, and process improvements. What You Bring: * Bachelor’s degree preferred. * 3+ years of professional experience in contract administration, product support, or operations. * Advanced Excel proficiency (intermediate required). * Strong client-facing and communication skills. * Financial acumen and reporting experience preferred. * Ability to interpret complex situations and recommend solutions. * Highly organized with the ability to consistently meet deadlines. * Strong documentation and follow-through skills. Why Join: This role provides the opportunity to support a multi-million-dollar business line within one of the nation’s leading healthcare companies. You’ll play a key role in ensuring client success, operational excellence, and financial accuracy while gaining valuable experience in the healthcare and pharmacy services space. Apply today or connect with us — we’d love to walk you through the next steps!

Job Description Position Summary Our client, a leading non-emergency medical transportation provider based in Memphis, is seeking a Director of NEMT Network Oversight for their growing organization. The Director of NEMT Network Oversight is responsible for leading the company’s Non-Emergency Medical Transportation (NEMT) provider network. This role balances relationship-building with accountability, supporting providers through recruitment, development, and guidance while ensuring performance, safety, and compliance. Key Responsibilities • Oversee NEMT provider network, fostering strong partnerships., • Lead provider recruitment to expand and strengthen the network., • Support provider development through onboarding, guidance, and best practices., • Serve as the primary liaison between the company and transportation providers., • Monitor provider performance to ensure safe, timely, and high-quality transportation., • Resolve provider performance issues while maintaining long-term relationships., • Negotiate provider rates in alignment with business goals and payer requirements., • Ensure provider compliance with organizational standards, contracts, and regulations., • Supervise and develop the Network Oversight team (6–10 staff); report to the VP of Operations., • Collaborate cross-functionally with Compliance, Credentialing, Operations, Data, and Member Services., • Analyze provider performance data and drive continuous process improvements. Qualifications • Bachelor’s degree in business, healthcare administration, or related field; or 5+ years of relevant experience., • Strong background in NEMT, transportation, or healthcare services preferred., • Proven leadership experience managing teams and external partner networks., • Excellent negotiation, relationship management, and conflict resolution skills., • Proficiency in data analysis and reporting., • Strong written and verbal communication skills., • Willingness to work onsite in Memphis strongly preferred; hybrid considered, minimum one week per month onsite in Memphis with travel as needed. Benefits: • Competitive salary, • Health, dental, and vision insurance, • 401(k) with employer match, • Collaborative, innovative work environment Why This Role Matters NEMT providers are the frontline of care, directly shaping member experience through safe and reliable transportation. The Director of NEMT Network Oversight ensures providers are recruited, supported, and held accountable, building a strong network that delivers high-quality service and better outcomes for members.

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. .The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction., • Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency., • Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients, • Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care., • Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care., • Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care., • Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement., • Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands., • Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team., • Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth., • Performs other duties as assigned and modified at manager’s discretion., • Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience., • Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals., • Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures, • Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations, • Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects, • Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives, • Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software, • Spoken and written fluency in English, • High school diploma with a minimum of 7 years’ related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR, • Associate degree with a minimum of 5 years’ related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR, • BA/BS degree in Business, Healthcare or Public Administration, Finance, Economics or a closely related discipline with a minimum of 4 years’ related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis, • MBA, MHA, MPA or a Master’s degree in a related discipline preferred, • FOR INTERNAL CANDIDATES, the above plus:, • o A minimum of 1 full year of INTERNAL supervisory/managerial experience required, • o Demonstrated knowledge and proficiency in working with ChenMed center level Income Statements, Medical products, services, standards, policies and procedures, • FOR EXTERNAL CANDIDATES, the above plus:, • o A minimum of 2 years progressive supervisory/managerial experience required, • o A minimum of 1 years Income Statement management experience required We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply ___ Current Employee apply Current Contingent Worker please see job aid ___ to apply #LI-Onsite

Summary The Medical Health Economics Analyst conducts and interprets complex healthcare data analysis, including financial modeling and risk assessment. Supports contract negotiations and evaluates reimbursement structures through detailed analytics. Manages multiple projects, ensuring accuracy and timely completion while recommending improvements and presenting findings to stakeholders. Responsibilities • Research and analyzes managed care data from the various financial systems and interface tools., • Performs analysis of complex and varied healthcare data including financial modeling and risk forecasting., • Work to identify/implement improvements in quality control/timeliness of reporting., • Extracts, collects, analyzes and interprets health utilization and financial data of various types., • Interpret an analyze data from various sources using knowledge of healthcare managed care contracts and healthcare administrative claims data., • Employs existing complex models and implements them on new projects and/or new contexts and she/he designs new solutions for data and analytic challenges the organization faces., • Support the negotiations of capitated and other VBA agreements between physicians/hospitals and payers/networks through detailed data analytics., • Develop financial models and inform VBA negotiations parameters and evaluate possible changes to key terms in existing value-based agreements., • Identify risk/exposure associated with various reimbursement structures., • Produce prospective analyses in new venture, products, and service offerings., • Prepare and effectively present analytics or project results to key stakeholders for review and decision-making., • Evaluate and understand contract language as it relates to reimbursement methodologies for the full spectrum of app provider types., • Applies detailed understanding of medical coding systems affecting the adjudication of claims to include ICD-9/10 CPT, CPT, HCPCS II, DRG and revenue codes., • Demonstrates proficiency with various reimbursement methodologies including Per Diem, DRG, fee schedules, and percent of charge., • Recommends contractual payment term changes that achieve net revenue targets developed by the Regional Managed Care Directors and Contract negotiators., • Ad-hoc reporting, management and intelligence related to large claimants, sequestration and healthcare exchange programs., • Accumulates data in logical format, interprets results, makes recommendations and influences outcomes., • Prepares well-organized project-specific documentation, that includes at a minimum, analytic methods used, ley decision points and caveats with sufficient detail to support comprehension and replication., • Leads in the development and review of the annual Managed care net revenue budgets to support the annual budget process., • Evaluates actual contract performance against expected; analyzes data to distinguish patterns and recognize trends in contract performance., • Demonstrates independent thinking and creativity in development of contract models, standard reports and ad hoc analyses., • Manages and completes multiple projects in a fast-paced environment within timeframes outlined in the department policies and as specified by leadership., • Maintains a high degree of accuracy while using large amounts of data. Participates in special projects and performs other duties as assigned Requirements, Preferences and Experience Generally, requires 3 to 5 years of related experience Bachelor's degree in Finance, Health Care Administration, Accounting or Health and Informatics or related field is required. Master's Degree in a related field preferred About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: • Competitive salaries, • Paid vacation/time off, • Continuing education opportunities, • Generous retirement plan, • Health insurance, including dental and vision, • Sick leave, • Service awards, • Free parking, • Short-term disability, • Life insurance, • Health care and dependent care spending accounts, • Education assistance/continuing education

A Brief Overview The Development Officer has a pivotal and evolving role within the Foundation, combining donor engagement with project management and administrative support. This position offers a dynamic mix of responsibilities that will shift and grow daily as the department evolves. The role provides opportunities to contribute directly to fundraising outcomes while ensuring the smooth execution of projects and initiatives. What you will do • Provides project coordination and administrative support across development initiatives, ensuring timely follow-through on assignments., • Maintains and updates donor and prospect records, tracks progress, schedules meetings, and prepares briefing materials and reports., • Use and maintain accuracy in donor-management systems and related databases., • Assists in preparing proposals, correspondence, presentations, and other written materials., • Helps plan and organize donor engagement activities and events, including logistics, scheduling, and materials., • Supports stewardship by preparing acknowledgments, recognition materials, and updates for donors., • Collaborates with development colleagues, hospital administration, and other stakeholders to support strategy and align projects with institutional priorities., • Contributes to identifying and engaging new prospects and assisting with early-stage outreach, including individuals as well as corporations and foundations, • Adapt to evolving departmental needs by taking on varied tasks as required. Qualifications • Bachelor's Degree Required, • Advanced Degree Preferred, • Minimum 2 years experience in fundraising or a related field Required, • Experience in Healthcare or a similarly complex environment is a plus.

Job Description Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview The Director - Enterprise Strategy & Business Development is responsible for the development and delivery of strategic and tactical information, including overseeing a team to produce strategic analyses, business plans, and recommendations concerning the organization's competitive position in the market place, identifying opportunities for future business development, and supporting the implementation of the organization's enterprise strategic plan. In addition, acts as an expert resource to corporate and operational clients of the MLH integrated delivery system for market research studies, implementation of the enterprise strategic plan, market decision support and growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do • Hypothesis-based approach to problem solving for the organization’s strategic priorities. This may include enterprise strategic planning, business development, or general strategic projects as identified. The ability to be a healthcare strategy generalist and learn new areas is required., • Develops and organizes system strategic plans and strategic priorities to meet department goals and objectives., • Directs development of strategic plans based on market trends and internal strengths and weaknesses; facilitates implementation of initiatives. Ensures strategic plans address current and future needs., • Leads a team of managers and individual contributors to collect and validate data, produce high-quality qualitative and quantitative assessments to support strategic planning initiative, business unit planning, program development, and proactively identify opportunities for growth., • Identifies and pursues growth opportunities and investments, mergers and acquisitions and joint ventures., • Manages development of certificate of need (CON) strategy and applications. Writes and/or supervises the development of CON applications. Develops strategy for applications and actions to oppose competitor’s CONs. Assists attorneys in preparation and presentations for CON Hearings., • Synthesize complex information to communicate recommendations and next steps to an executive level audience., • Enables improved efficiency, quality, profitability and market share through synthesis of service line information and identification of innovations and trends. Directs analyses of information pertaining to major service lines, identifies performance improvement opportunities, interacts with physicians, administrators, and departments to understand possible reasons/causes of variances, and collaborates with departments to share findings and suggest tactics for improvement., • Always be learning and coach team of managers and individual contributors to do so as well., • Be a people activator by maintaing and developing a competent, productive, and quality conscious workforce by hiring, evaluating, and coaching department personnel according to the MLH value system. Promotes an environment that encourages staff professional growth and communicates a clear vision of organizational values and expectations. Education Qualifications • Bachelor's Degree Business Administration, • Bachelor's Degree Healthcare Administration, • Bachelor's Degree Business Administration, • Seven (7) years of experience working in healthcare strategy for organizations such as health systems, provider groups, health plans, or in strategy consulting., • Experience managing, coaching, and developing individual contributors and managers to achieve organizational goals., • Technical expertise in at least 4 of the following focuses is required: healthcare strategic planning, service line strategy, healthcare customer experience, digital and virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration., • Experience with strategy level financial modeling to assist with organizational strategic decision making., • Ability to coach and lead a team to develop forecasting and modeling tools to assist leaders in predicting trends to inform business development, service line, business unit, and growth planning., • Prior experience leading a team to deploy a hypothesis-based problem-solving approach from problem statement definition to defining implementation next steps., • Demonstrates a high degree of customer focus, relationship building, and customer engagement and coaches team to do the same., • Advanced ability to translate findings into executive level presentations and to facilitate executive level presentations., • Excellent attention to detail, project management, data analysis, and computer skills. Computer skills in core programs (Microsoft PowerPoint, Excel, Word, Tableau, other relevant data analysis and data visualization programs) are required. Experience with Epic and Workday are preferred., • Excellent written and verbal communication skills and the ability to coach these within team members as well., • Capable of independent action, good business judgment, and the ability to work without close supervision., • Ability to read, comprehend, and prepare complex written materials such as planning documents, marketing strategies, and advanced statistical analyses., • Ability to organize multiple priorities and tasks while maintaining workflow., • Ability to deploy technical expertise in at least 4 of the following focuses is required: healthcare strategic planning, service line strategy, healthcare customer experience, digital and virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration., • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion., • Must have good balance and coordination., • The physical requirements of this position are light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently., • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading., • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Practice Administrator Location: Tennessee Reports To: Vice President of Operations About the Role As a Practice Administrator, you’ll be an integral member of our leadership team, partnering directly with the VP of Operations and the Practice Administration Team to oversee the operational success of Resource Anesthesiology’s Tennessee facilities. You will liaise with executive management and local hospital leadership to drive efficiencies, ensure regulatory compliance, and foster an outstanding care environment. Key Responsibilities • Operational Leadership:, • Develop and monitor facility budgets, key performance indicators, and operational metrics., • Implement process improvements to optimize clinical workflows, staffing models, and resource utilization., • Strategic Collaboration:, • Partner with the VP of Operations on business planning, capital projects, and service expansions., • Serve as the primary liaison between anesthesiology providers, hospital executives, and ancillary departments., • Team Management:, • Lead and mentor practice coordinators, administrative staff, and front-line supervisors., • Facilitate regular team meetings, performance reviews, and professional development initiatives., • Compliance & Quality:, • Ensure adherence to CMS, TJC, state regulations, and anesthesia-specific accreditation standards., • Oversee clinical documentation, credentialing, and quality-assurance activities., • Stakeholder Engagement:, • Build strong relationships with hospital C-suite, nursing leadership, and perioperative departments., • Solicit feedback from physicians and staff to continuously enhance patient care and operational excellence. Qualifications & Skills • Experience:, • 5+ years in healthcare operations or practice administration—anesthesia group experience highly preferred., • Proven track record managing multi-site clinical programs or hospital service lines., • Education:, • Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred)., • Core Competencies:, • Exceptional interpersonal and communication skills—able to influence at all organizational levels., • Strong organizational aptitude with superior time-management and project-coordination abilities., • Data-driven decision-maker: proficient in financial analysis, KPI tracking, and operational reporting., • Comfortable navigating complex regulatory and compliance environments. What We Offer • Competitive salary and performance-based incentives, • Comprehensive benefits: medical, dental, vision, 401(k) with match, • Generous PTO and paid holidays, • Professional development and tuition-assistance programs, • Collaborative culture with clear career progression How to Apply Please send your resume to . Join us in shaping the future of perioperative care across Tennessee!

Summary: Administers system-wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws and regulations as well as internal policies and procedures. In conjunction with MLH leadership, develops the system strategies and direction of medical staff focused performance assessment and improvement, and credentialing at MLH. Responsibilities include all aspects of quality, performance improvement and medical staff credentialing including operational support, quality planning and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, quality management and other resources to determine trends, identify opportunities for improvement and lead change of medical staff quality and credentialing within MLH. Leads improvement of clinical processes that depend primarily on LIP. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Education/Training & Experience: Required: Bachelor’s degree in Business Administration, Public Health Administration, Health Service Administrative or related field. • Minimum of five years of management experience in a healthcare environment., • Training and experience in system level quality programs and ability to train others in tools and techniques of Quality Improvement., • Master’s degree in Business Administration, Public Health Administration, Health Service Administrative or related field., • Six Sigma certification preferred. Knowledge/Skills/Abilities: • Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements., • Demonstrated knowledge of Informatics, EMR technology, data analysis, and other electronic applications to execute strategies based on system priorities., • Strong background in quality, benchmarking, and data analysis, teambuilding and budgeting., • Working understanding and knowledge of hospital/healthcare operations and strategy as it relates to quality, accreditation, and quality improvement performance., • Familiarity with medical terminology required., • Possess effective collaborative skills, negotiation and influencing skills, goal-setting, conflict resolution, staff development, and customer service skills., • Excellent interpersonal, written, and oral communications skills., • Strong management and leadership skills., • Ability to adapt and respond to complex, fast paced, rapid growth/results oriented environment., • Ability to communicate and work with physicians, nurses, managers, and other related departments., • Ability to develop and effectively manage change as well as build consensus., • Ability to work independently, exercise appropriate action and good business judgment., • Ability to troubleshoot problems and follow up appropriately., • Ability to simultaneously lead and manage multiple high priority projects and responsibilities., • Ability to analyze and evaluate data and problems, develop alternative solutions and identify trends and patterns. Key Job Responsibilities: • Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department. Directs and supervises Director, Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals., • Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation and Information Technology. Considers impact to, and promotes adoption by the Medical Staff and Allied Health Practitioners., • In collaboration and with direction from system leadership, implements key strategic objectives for all aspects of health care quality improvement involving the Medical Staff and Allied Health Practitioners., • Oversees all Medical Staff programs related to Credentialing, Privileging, Peer Review, Professional Practice Evaluations, and Professional Conduct for adherence to Medical Staff Governance and regulatory standards. Encompasses approximately 2,350 practitioners holding privileges at Memphis and Olive Branch hospitals., • Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight. Demonstrates understanding of regulatory standards and governance to lead associates in MSSD., • Executes strategy by enacting objectives and operational tactics within areas of responsibility., • Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies., • Promotes confidentiality and protection of privilege afforded to practitioners per applicable laws., • Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes., • Prepares, reviews, and approves departments’ proposed annual budgets and explains significant variances to Sr. Vice President. Identifies areas of improvement or opportunity for clinical and financial improvement in areas throughout the hospital via comparative benchmarking and quality initiatives., • Monitors and evaluates Associate performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment., • Develops MLH staff through orientation, training, and education in principles of process improvement. Promotes, maintains, demonstrates and communicates the value of self-development and enhancement of the professional competency of staff through quality improvement activities and other educational opportunities. Supervision Provided by this Position: • Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality coordinator, and additional support staff., • Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.

Job Description Position Summary Our client, a leading non-emergency medical transportation provider based in Memphis, is seeking a Revenue Cycle Director for their growing organization. The Revenue Cycle Director is responsible for overseeing all claims management processes for the company, with a focus on accuracy, efficiency, and compliance. This role manages both member mileage reimbursement and provider claims, serving as the key bridge between Finance and Operations. The ideal candidate will bring strong leadership, financial acumen, and a strategic mindset to drive improvements, ensure transparency, and strengthen revenue operations. Key Responsibilities • Oversee all claims management processes with a focus on accuracy, efficiency, and compliance., • Manage member mileage reimbursement and provider claims from submission through resolution., • Act as the key bridge between Finance and Operations, ensuring alignment and collaboration., • Lead reconciliation processes and ensure financial accuracy and transparency., • Drive process improvements and streamline workflows across the claims lifecycle., • Develop and implement strategic approaches to claims management to optimize performance., • Monitor key performance indicators (KPIs) and create reporting to track progress and outcomes., • Partner with Compliance, Operations, and Provider Network teams to resolve issues and support continuous improvement., • Supervise and develop team members to strengthen the revenue cycle function. Qualifications • Bachelor’s degree in finance, business administration, healthcare administration, or related field; advanced degree preferred., • 7+ years of progressive experience in revenue cycle, claims management, or healthcare finance., • Strong knowledge of claims processing, reimbursement models, and compliance requirements., • Proven leadership experience managing cross-functional teams and complex processes., • Demonstrated ability to drive process improvements and implement efficient workflows., • Excellent analytical, problem-solving, and communication skills., • Willingness to work onsite in Memphis strongly preferred; hybrid or remote considered with regular travel to Memphis. Benefits: • Competitive salary, • Health, dental, and vision insurance, • 401(k) with employer match, • Collaborative, innovative work environment Why This Role Matters The Revenue Cycle Director ensures the organization’s financial health by managing claims with accuracy and transparency while streamlining operations. By bridging Finance and Operations, this leader directly impacts organizational sustainability, provider trust, and member satisfaction.

Job DescriptionFYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our Memphis, TN, location! The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to grow the patient referral base. This position is essentially a combination of sales and public relations through strategically promoting the clinics’ services and treatments while strengthening our reputation in the community. The FYZICIAN Liaison is responsible for overseeing designated territory of physicians and medical clinics. The Physician Liaison is critical for the success of a clinic. The Liaison not only strives to increase patient referrals, and to strengthen relationships with providers and their staff, but as a community facing representative provides prospective patients and the community with a first impression of our brand. The Physician Liaison works to cultivate positive, open and helpful relationships among community practices, medical staff and providers alike while managing feedback and strengthening our reputation. The Liaison is essentially the bridge between our clinic and the referring offices and our broader community.Responsibilities • Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams., • Develops and implements specific outreach, relationship building and marketing plans to meet goals., • Must exhibit excellent time management skills, organization and communication skills and thrive in a fast-paced environment., • Analyzing referral data, checking DMR daily, facilitating marketing campaigns., • Ability to use certain templates and programs for tracking and leads management., • Develops strong business relationships with local community organizations and businesses., • Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, outbound referral systems, provider recruitment, and provider resources., • Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails and phone calls., • Uses research-based methods and implements strategies to build awareness and trust., • Identifies referral sources (target audiences).Required Skills, • Bachelor’s degree in Marketing/Communications, Business Administration or Healthcare preferred., • Recent and direct experience working in a communications position within a sales or marketing environment may be substituted in lieu of education and/or experience requirements., • A Valid Driver’s License as daily driving is a job requirement., • Willing to travel within an assigned territory., • Must provide own vehicle, however mileage reimbursement will be covered., • Strong organizational and time management skills., • Fluent in computer programs., • Effective oral and written communication skills.

MedPro Healthcare Staffing is seeking a travel nurse RN Neuro ICU for a travel nursing job in Memphis, Tennessee. • Specialty: Neuro ICU, • Discipline: RN, • Start Date: 10/13/2025, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is seeking a quality Neuro ICU Registered Nurse for a travel assignment with one of our top healthcare clients. Requirements • Active RN License, • Degree from accredited nursing program, • BLS & ACLS Certification, • Eighteen months of recent experience in an Acute Care Neuro ICU setting, • Weekly pay and direct deposit, • Full coverage of all credentialing fees, • Private housing or housing allowance, • Group Health insurance for you and your family, • Company-paid life and disability insurance, • Travel reimbursement, • 401(k) matching Neuro ICU Nurse (RN) possesses the skills needed to manage the care of adult patients experiencing life-threatening brain related problems requiring complex assessment, high intensity therapies, and interventions related. • Provide patient care as well as education and support to the patient's family., • Ensure proper functioning of life support equipment such as ventilators and feeding tubes., • Observe the patient's heart rate, blood pressure and respiration for signs of distress., • Administer medication, IVs, and insert catheters as needed., • Meticulous documentation of medication administration., • Assist in emergency nursing procedures necessary for prompt control of changes in patient’s physical condition. MedPro Healthcare Staffing is a Joint Commission certified provider of contract staffing services. Since 1983, we have placed nursing and allied travelers in top healthcare facilities nationwide. Join us today for your very own MedPro Experience®. If qualified and interested, please call for immediate consideration. MedPro Staffing is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, national origin, age, sex, disability, marital status or veteran status. Key Words: Neuro Intensive Care Unit, Nurse, Registered Nurse, RN-Neuro ICU, Travel Nurse, Agency Nurse, Contract Nurse, Travel Contract, ACLS, EKG, RN, Registered Nurse, Advanced Life Support, CPR, BLS, Travel Nursing *Weekly payment estimates are intended for informational purposes only and include a gross estimate of hourly wages and reimbursements for meal, incidental, and housing expenses. Your recruiter will confirm your eligibility and provide additional details. MedPro Job ID #a0Fcx000006zp0XEAQ. Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Neuro ICU Registered Nurse Nursing: Neuro ICU-Neuro Intensive Care. No One Cares More for Caregivers Than MedPro. Focus on your patients, we’ll take care of the rest. MedPro Healthcare Staffing is a Joint Commission certified provider of temporary and contract staffing services. Since 1983, we have placed happy nursing and allied travelers in top healthcare facilities nationwide. You deserve a travel experience that’s rewarding and memorable. One that allows you to DREAM big. EXPLORE often. And ACHIEVE greatness. The MedPro Experience® delivers it! • Access to nationwide travel assignments, • Weekly pay and direct deposit, • Full coverage of all credentialing fees, • Private housing or housing allowance, • Group Health insurance for you and your family, • Tax Free Per Diems, Housing Stipends and Travel Reimbursements, • Company-paid life and disability insurance, • Travel reimbursement, • Access to our Clinical Nurse Liaison Team, • 401(k) matching, • Unlimited Referral Bonuses starting at $500, • Personalized gifts delivered to your door step!, • Weekly pay, • Referral bonus, • Employee assistance programs

Job Description Overview Schedule: (8-5, 9-6, 10-7, 11-8)- alternating weekends PharMerica is seeking a highly capable and motivated individual to join our team. PharMerica is a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. This position will provide the opportunity to grow your pharmaceutical skills under the direct guidance of a state licensed pharmacist while providing essential care to our patients in our closed-door pharmacy. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression! Our Benefits Include: • Competitive pay, • Shift differential, • Health, dental, & vision, • Company paid STD & LTD, • Paid Time Off, • Flexible Schedules, • Tuition Reimbursement, • 401k, • Employee Discount Program Responsibilities • Evaluates physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Makes recommendations for therapy changes to the physician and facility staff as appropriate, • Maintains patient/resident database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over-the-counter and home remedies), • Ensures that appropriate laboratory tests for monitoring certain high-risk conditions are ordered, evaluated and discussed with appropriate members of the healthcare team, • Collaborates with the healthcare team to provide clinical and technical support as needed, • Documents all communication with physicians, nurses, other members of the healthcare team and patients/residents and their family members in the medical record, • Implements policies and procedures for the safe procurement, storage, distribution and use of drugs and biologicals, as well as disposal of drugs, • Obtains, as necessary, and maintains all required documentation in accordance with federal and state regulatory agencies and policy, • Informs the Pharmacy Manager of medication related errors, • Assists facility/agency staff personnel with procedures relating to safe and effective methods of procuring, maintaining, administering and disposing of drugs, • Performs other tasks as assigned Qualifications • Bachelor’s Degree in Pharmacy; Pharm D preferred, • One year experience in long-term care, • Licenses/Certifications: As required by government regulations and business needs, • Detail oriented; goal oriented, team player, oral communication

Job Description 1 POSITION DESCRIPTION JOB TITLE: Lead Registration Representative DEPARTMENT: Front Office REPORTS TO: Office Manager FLSA STATUS: Nonexempt CREATED DATE: 5/14/10 REVISION DATES: POSITION SUMMARY KEY RESPONSIBILITIES This position performs lead registration representative functions for the front-office operation and acts as back-up to the Office Manager in his or her absence. The Lead Registration Rep provides general oversight of assigned teams and works in a lead capacity and ensures superior service throughout department. The lead serves as liaison to patients, physicians, and administration to process problems, changes, feedback and workflow relative to Patient Registration operations. The lead position also gathers and records required information about patients; which includes screening for financial eligibility, confirming health insurance coverage and individual obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in a clinic setting. Responsible for greeting and assisting patients entering health care centers by registering new patients; entering pertinent patient data and account information; ensuring data is current and accurate; obtains third party coverage information and photocopies health insurance information; or other applicable healthcare coverage. 1. Manages and coordinates all aspects of patient registration and pre-registration, scheduling, insurance verification, patient medical records, and financial counseling functions; ensure that all aspects of these functions support optimal patient and provider satisfaction., 2. Serves as a Lead for Patient Registration; supervises personnel which includes work allocation, training, and enforcement of internal procedures and controls, and problem resolution; motivates employees to achieve peak productivity and performance., 3. Maintains effectiveness of patient flow, Oversee the daily activities of the registration area to insure department standards are met. Maintain QA statistics and report results to Site Manager, provides and supports ongoing recommendations for optimization of front-end processes in response to ever changing reimbursement rules, regulation and implement such changes as directed. Monitor and secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients., 4. Assists Site Manager in educating registration staff of any changes pertinent to their roles, and develops procedures and trains staff on new systems. Assists with orientation of new staff., 5. Act in capacity of Site Manager in his/her absence, and inform Site Manager of all issues upon return. Serves as a primary contact for Site Managers relating to technical areas., 6. Excel in all functions performed by patient access representatives, register all patient types; when appropriate serve/function as Patient Registration Representative Customer Service: 7. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (health care providers and staff) that meets or exceeds the service standards of the health care industry. 2 8. Greets patients; family members; and customers in a positive and welcoming manner., 9. Answers telephone calls and provides adequate assistance to callers., 10. Checks patient into the clinic via the electronic record to acknowledge the patient has arrived for an appointment or is requesting to be evaluated; and to generate a visit record for the patient., 11. Ensures compliance with HIPAA and HITECH standards., 12. Inputs ticket requests for facility maintenance; property; and Healthcare Technology as needed into the electronic system. Enrollment: 13. Gathers and verifies patient information including data entry of information into an electronic data base; actively verifies correct identity of patient using at a minimum two (2) patient identifiers (full name; date of birth; last four numbers of social security number; mother’s maiden name; Certificate of Indian Blood and/or tribal enrollment number; or other identified patient specific, unique identifiers)., 14. Actively obtains and verifies pertinent and accurate patient registration information i.e., demographic; emergency contact; any alternate healthcare coverage; etc., 15. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements., 16. Enters all information accurately into electronic databases or into the medical record when necessary., 17. Obtains third party coverage information by collecting and photocopying health insurance cards i.e., Medicaid; AHCCCS; Medicare; or other applicable healthcare coverage., 18. Obtain signatures for required documents., 19. Initiates prescreening for all patients with no alternate resources for potential eligibility under Medicaid, Medicare, etc. Works closely in identifying all alternate resources available, such as OTP: Sliding Fee Discount Program, Prenatal Care Discount Program, A Step Ahead, Tennessee Breast & Cervical Screening Program, Ryan white Program, etc., 20. In the event of claim information discrepancy or denial; incumbent determines the source of discrepancy or reasons for denial and implements corrective action as appropriate to ensure that the claims can be processed for payment. Infection Control, Safety & CMS: 21. Adheres to established Hand Hygiene Standards., 22. Adheres to Universal Precautions and Infection Control protocols., 23. Reports safety issues or concerns to Safety Officer, Security, or Site Manager of the clinic. Supply Functions: 24. Organizes, inventories, orders, and maintains clerical supplies forms, and other documents needed for the clinic., 25. Performs other duties as assigned. 3 JOBS THIS POSITION DIRECTLY SUPERVISES The Lead Registration Representative provides back-up supervision of the following jobs in the absence of the Office/Clinic Manager. Job Title Number of Incumbents Front Desk/Registration Clerks 3 Click here to enter text. Click here to enter text. POSITION REQUIREMENTS Education: High school diploma or equivalent Experience: Minimum of three years experience as a medical office assistant; working knowledge of computers; proven communication and customer service skills. Licenses or Certifications: N/A Mental Requirements Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. X Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. 4 Physical Requirements Activity Approximate % of Time Comments Sitting 60% Standing 20% Walking 20% 100% Approximate percentage of time spent lifting, pulling and/or pushing: 20% Maximum number of pounds required (with or without assistance): 10 lbs. Types of objects the incumbent is required to lift/pull/push. Files, charts Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required 1. Photocopy machine 20% Normal 2. Fax machine 10% Normal 3. Credit card machine 20% Normal 4. Computer 90% High Choose an item. Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: N/A Working Conditions Typical office environment with some exposure to patients who may be infectious OTHER REQUIREMENTS My signature below indicates I have reviewed and understand the key responsibilities and requirements for the position. Employee’s Printed Name: _______________________________________________________ Employee’s Signature: __________________________________________________________ Date: ________________________________________________________________________

Job Description Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team! Why Friends For All: For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves. What is in it for you: • A commitment to work-life balance with: (up to 38 Days Off), • 12 accrued vacation days per year, • 12 accrued sick days per year, • 14 paid holidays, including Your Birthday!, • Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation, • Flex Schedule may be available based on position after introductory period, • Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly), • BCBS PPO Plans, • PPO Gold premium = $28.88, • PPO Platinum premium = $56.15, • Dental Plans, • PPO Low = $1.14, • PPO High = $5.81, • Vision premium = $1.41, • 401k program with up to 3% employer match starting immediately, • Employer-paid basic life insurance valued at $50,000, • Employer-paid Short-term disability, • Voluntary Life and AD&D, Long-term disability, • Flexible Spending Accounts for healthcare and dependent care, • Student Loan Forgiveness Programs Compensation: Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role. Housing Manager JOB TITLE: Housing Manager EXEMPT (Salaried) or NON EXEMPT(Hourly): Exempt DEPARTMENT: Client Services STATUS: Full-Time REPORTS TO: Director of Housing & Data Administration REGULAR HOURS: 39 JD REVISION DATE: 05/09/2025 SUMMARY: The Housing Manager oversees all housing-related operations at Friends For All Corporation, including landlord contracts, leases, and rent payments for TBRA, Master Leasing, and TBRA HOME programs. They directly supervise Housing Specialists to ensure effective service delivery. The role also includes managing the STRMU (Short-Term Rent, Mortgage, and Utility assistance) program. Key responsibilities involve evaluating applicant eligibility, approving or denying cases, and ensuring compliance with program requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversee day-to-day operations of the TBRA, Master Leasing, TBRA HOME, and the STRMU Housing programs., • Ensure execution and compliance of all housing contracts between tenants and landlords., • Monitor expenditures and manage Housing program budgets in coordination with the Director of Housing., • Calculate and verify rent and subsidy amounts in accordance with grant standards., • Maintain a personal caseload of no more than 20% of total Housing clients and up to 25% of Short-Term Housing clients., • Monitor tenant rent payments and maintain documentation of landlord property ownership., • Review housing program contracts periodically for compliance., • Determine program and financial eligibility for housing programs., • Issue vouchers and Rental Unit Approvals (RUAs) per HOPWA guidelines., • Facilitate re-certifications and manage recertifications for assigned tenants., • Respond to client inquiries, complaints, and provide program updates., • Ensure staff are equipped and delegated to provide accurate, timely information to walk-in clients regarding Property Management, and the STRMU programs., • Refer clients to appropriate internal and external supportive services. ADDITIONAL DUTIES AND RESPONSIBILITIES: • Regular and predictable attendance is required, • Return all calls, emails and text in a timely manner., • Participate in weekly or biweekly coaching sessions with supervisor, • Complete Performance Reviews and SMART GOALS, • Participate in All Staff Meetings and In-Service Days, • May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position, • Directly supervise Housing Specialists, Property Management staff, and Lead roles to ensure all program requirements are met., • Select, train, and manage support team as applicable., • Work with HR on recruiting, onboarding, performance management, development, employee relations, and off-boarding., • Participate in required Manager Training and weekly coaching sessions with supervisor., • Maintain professional relationships and uphold confidentiality., • Train and manage staff on Housing Process flows, including client/landlord orientation, referral processes, and application reviews., • Conduct ongoing staff trainings to ensure adherence to current grant cycle requirements, SOPs, and customer service standards., • Implement weekly coaching sessions and professional development plans; provide signed written staffing sheets weekly., • Assign and track Property Management and STRMU referrals and applications., • Review and sign approval/denial letters and staff all cases within 2 days of application receipt., • Maintain and regularly update Standard Operating Procedures (SOPs) for Supportive Housing programs., • Maintain tracking systems for units, inspections, recertifications, subsidies, and maintenance., • Ensure program budget and grant scope of services are monitored, executed, and compliant with expenditure and program goals., • Submit and track inspection requests; ensure timely communication with inspectors and landlords and coordinate repairs as needed., • Oversee and perform (or delegate) HQS inspections, including in Arkansas and Mississippi service areas, in accordance with protocol., • Complete routine quality audits to ensure timely and accurate data entry across all databases., • Coordinate with internal and external audit teams to ensure compliance and support smooth audit processes., • Analyze and resolve challenges affecting client care and staff productivity; develop and implement improvement strategies., • Ensure all staff adhere to company policy, safety protocols, infection control practices, and ethical standards., • Ensure adherence to customer service policies and procedures to ensure a consistent and high-quality experience for patients, clients, and stakeholders., • Submit monthly and quarterly reports by the 5th day of each respective period., • Submit annual reports by the 15th day of the month following the end of the program year. CUSTOMER SERVICE RESPONSIBILITIES: • Provide direct courteous, professional and timely assistance to staff, clients and community partners via phone, email, chat or in person., • Exhibit excellent verbal and written communication skills tailored to diverse customer needs., • Demonstrate empathy and patience when interacting with customers to foster trust and loyalty., • Use critical thinking and creativity to find effective solutions to data management issues., • Collaborate closely with other departments to address client data requirements and reporting needs effectively., • Assist in training new team members and sharing best practices for your assigned programs and other assigned data systems., • Meet or exceed the Friends Way approach to customer service for both internal and external encounters., • Proactively identify areas for improvement in process and workflows and suggest solutions when necessary. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Bachelor level degree in a health or human services related discipline preferred, not required., • Two years of full-time professional case management in a public service agency., • Experience working with persons with HIV/AIDS preferred., • Good strategic/critical thinker, self-starter, goal-oriented., • Excellent verbal and written communications., • Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization., • Ability to work with a diverse client population., • Strong relationship-builder both with team and clients (internal and external) ., • Ability to follow verbal and written instructions., • Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMs, and Zoom., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI). CERTIFICATES, LICENSES, REGISTRATIONS: We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors., • Must be able to interact with everyone in a friendly, helpful manner., • Embodies FFA Values:, • Equity and Acceptance, • Trailblazing, Creative and Fearless, • Joy and Fun, • Collaboration and Teamwork, • Service, • Awareness ADA SPECIFICATIONS: Physical and cognitive demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization. • Requires ability to speak audibly and listen actively., • Requires ability to use computers, telephones and other office equipment., • Requires ability to sit for extended periods., • May require occasional bending and lifting up to 25 pounds., • May require periodic local travel. OSHA CATEGORY: This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series. COMMENTS: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time. Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.