Healthcare customer service jobs in Houston, Texas - Page 15Create job alerts

Job DescriptionJob Title: Physician Practice Medical Assistant – Receptionist – Flex RoleReports To: Practice ManagerDepartment: RPO Physician Partners – Dr. Stacey JonesLocation: 509 W Tidwell Road Suite 100 Houston, TX 77091 Position Summary The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed. Essential Job Functions - Greet and assist patients, visitors, and vendors in a friendly, professional manner.- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.- Verify patient insurance, collect co-pays, and process payments.- Communicate appointment reminders and follow-up information to patients.- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.- Ensure a clean, organized reception and waiting area.- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.- Process incoming and outgoing patient referrals. Scope of Work - The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed. Minimum Qualifications - High school diploma or equivalent.- Previous experience in a healthcare reception or front desk role.- Previous experience in a medical assistant role.- Strong communication, interpersonal, and organizational skills.- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).- Demonstrated ability to multitask and provide excellent customer service.- Basic understanding of insurance verifications and billing processes. Preferred Qualifications - Medical Assistant certification (CMA, RMA) if performing clinical duties.- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.- Knowledge of medical terminology and HIPAA regulations.- Fluency in Spanish is preferred (but not required).

Job Description Kahuna is on a mission to help enterprises build safer, more capable, and more competitive workforces. Our enterprise SaaS platform serves Fortune 500 organizations in healthcare, energy, and manufacturing, enabling them to validate workforce competency, drive operational readiness, and close critical skills gaps. As a Customer Success Intern, you won’t just observe. You'll own two meaningful projects with real business stakes. One will transform how customers find answers on their own. The other puts you inside a live AI pilot, analyzing data and helping shape whether Kahuna scales AI-assisted support across its enterprise customer base. Your findings go directly to Kahuna leadership at the end of the program. YOUR SUMMER PROJECTS 1. Help Portal Transformation Lead a structured redesign of Kahuna’s customer Help Portal. You’ll audit existing knowledge content, identify gaps in self-service coverage, restructure the content taxonomy for usability, and create or improve articles that enable customers to adopt Kahuna more independently, directly reducing support ticket volume and accelerating time-to-value for new customers. You’ll measure: • Support ticket volume and deflection rate, including tickets that could have been resolved through better self-service content, • Time-to-resolution on support tickets linked to Help Portal gaps, • Content audit mapped against top customer use cases and support ticket categories, • Restructured content taxonomy and navigation framework with prioritized gap list A recommendations deck presented to Kahuna Customer Success leadership. Your presentation will make a clear go-forward proposal on Help Portal restructuring, supported by ticket deflection data, CSAT trends, and content gap analysis. Your deck drives a real decision. 2. AI-Powered Support Agent Pilot: Analytics & Optimization Kahuna is piloting an AI-powered support agent to deflect and resolve customer support tickets autonomously. It's a live experiment with real customers and real data. You’ll be embedded in the pilot as an analyst and optimizer: measuring what’s working, diagnosing where the AI falls short, and helping tune it to perform better. Your analysis will directly inform whether and how Kahuna scales AI-assisted support across its enterprise customer base. You’ll deliver: • Deflection & resolution rate analysis, tracking what the AI agent resolves, escalates, and misses over the pilot period, • Performance dashboard comparing AI vs. human support across volume, resolution time, and CSAT, • Content gap analysis identifying knowledge article failures and low-confidence AI responses, • Tuning recommendations for the Help Portal and knowledge base to improve AI agent accuracy, • Pilot summary presented to Kahuna leadership with go/no-go scaling recommendations DAY-TO-DAY CONTRIBUTIONS In addition to your two projects, you’ll be embedded across the Customer Success organization, contributing to the work that keeps enterprise customers healthy and growing. Data Analysis & Reporting • Analyze customer adoption trends, product usage patterns, and business impact metrics across Kahuna’s enterprise accounts, • Assist in creating onboarding playbooks, best practice guides, and training materials that accelerate customer time-to-value, • Develop process flows, checklists, and learning content aligned to customer use cases across healthcare, energy, and manufacturing, • Review and categorize historical support tickets to identify recurring themes and root causes, • Synthesize ticket data with AI agent pilot findings to build a unified view of where customers get stuck, • Partner with Customer Success and Marketing to surface compelling ROI stories from Kahuna’s enterprise customer base Core Competencies • Analytical & Problem-Solving Skills Ability to analyze data, recognize trends, and extract key insights, • Strong Communication Clear, professional written and verbal communication for customer-facing documentation, • Detail-Oriented Mindset Organized, structured approach to research, reporting, and content creation, • Tech-Savviness Comfort with SaaS platforms and analytics tools, • Cross-Functional Collaboration Ability to work across Customer Success, Implementation, and Support teams, • Pursuing a Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, or a related field, • Hands-on experience with data visualization tools (Power BI, Tableau, Looker) and strong proficiency in Excel or Google Sheets, • Comfort working with data: cleaning, analyzing, and building reports or dashboards from structured datasets, • Exposure to or curiosity about AI/ML tools, chatbots, or automated workflows. No engineering background required, but analytical mindset is a must, • Familiarity with SaaS platforms, customer support tools (Zendesk, Salesforce, Intercom), or CRM/CS software is a plus, • Interest in careers spanning customer success, product operations, technology consulting, or enterprise analytics This internship is designed for students exploring careers in: • SaaS Customer Success, • Product Operations, • Technology Consulting, • Workforce Analytics Founded in 2018, Kahuna is a leading provider of enterprise skills management software. We help organizations improve workforce readiness, enhance safety and compliance, and optimize training investments through validated skills intelligence. Our four-pillar approach of Assurance + Advancement, Frontline-Specific Architecture, Validation-Driven Trust, and Strategic Workforce Visibility gives enterprise customers a proven framework for closing the gap between training completions and true workforce readiness. At Kahuna, we believe in deep collaboration built on trust with our employees, customers, and partners. We foster an environment that values curiosity, accountability, and continuous improvement while delivering software that drives measurable business impact.

Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • Role Highlights: You'll assist in all exams and minor office procedures, maintaining a well-stocked and clean exam environment., • Impactful Work: Be a crucial part of our patients' healthcare journey by administering injections, drawing blood, and more., • Community Focus: Join a team that values relationships and collaboration, working together to make a difference., • Growth Opportunities: Benefit from mentorship and personal development as you grow with us., • Team Dynamics: Work in a supportive environment where your contributions are valued and celebrated.Key Responsibilities, • Interview patients to gather medical information and measure vital signs, weight, and height., • Record medical history, vital statistics, and test results in medical records., • Collect and prepare blood, tissue, or other specimens for testing., • Assist physicians during patient examinations, providing instruments and materials as needed., • Prepare and maintain treatment rooms, ensuring cleanliness and supply restocking., • Clean and sterilize instruments and manage contaminated supplies., • Conduct phone consultations regarding test results and health concerns., • Process specimens, ensuring proper labeling and packaging for lab pickup., • Perform phlebotomy and other diagnostic tests., • Administer medications as ordered, including oral, intramuscular, SubQ, and topical., • Ensure proper documentation of patient care activities., • Stock exam rooms with supplies, checking for expired items, and managing waste., • Participate in OSHA compliance programs and performance improvement initiatives., • Promote a respectful and courteous environment for all patients and staff., • Work collaboratively within a primary care medical home model., • Attend safety training programs and adhere to safety protocols., • Maintain work area and equipment per Legacy and governmental standards., • Report safety concerns promptly and follow exposure control plans., • Demonstrate proper use of protective equipment and maintain a safe environment., • Attend annual education programs and perform other duties as assigned.Minimum Qualifications, • High school diploma or equivalent required, • BLS/CPR Certification required, • Up to one year experience, • Excellent communication skills and customer service skills., • Basic front desk, clerical or healthcare support specialist skills/experience, • Ability to work with clinical staff, works well under pressure, and multitask within a multidisciplinary team, • Commitment to the concepts of preventive health care and team approach to health care delivery, • Experience working with computers, • Experience with Microsoft Office applications., • Bilingual English/Spanish preferred, • Phlebotomy skills preferred Powered by JazzHR jh1V3ZtUPo

Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • Role Highlights: You'll assist in all exams and minor office procedures, maintaining a well-stocked and clean exam environment., • Impactful Work: Be a crucial part of our patients' healthcare journey by administering injections, drawing blood, and more., • Community Focus: Join a team that values relationships and collaboration, working together to make a difference., • Growth Opportunities: Benefit from mentorship and personal development as you grow with us., • Team Dynamics: Work in a supportive environment where your contributions are valued and celebrated.Key Responsibilities, • Interview patients to gather medical information and measure vital signs, weight, and height., • Record medical history, vital statistics, and test results in medical records., • Collect and prepare blood, tissue, or other specimens for testing., • Assist physicians during patient examinations, providing instruments and materials as needed., • Prepare and maintain treatment rooms, ensuring cleanliness and supply restocking., • Clean and sterilize instruments and manage contaminated supplies., • Conduct phone consultations regarding test results and health concerns., • Process specimens, ensuring proper labeling and packaging for lab pickup., • Perform phlebotomy and other diagnostic tests., • Administer medications as ordered, including oral, intramuscular, SubQ, and topical., • Ensure proper documentation of patient care activities., • Stock exam rooms with supplies, checking for expired items, and managing waste., • Participate in OSHA compliance programs and performance improvement initiatives., • Promote a respectful and courteous environment for all patients and staff., • Work collaboratively within a primary care medical home model., • Attend safety training programs and adhere to safety protocols., • Maintain work area and equipment per Legacy and governmental standards., • Report safety concerns promptly and follow exposure control plans., • Demonstrate proper use of protective equipment and maintain a safe environment., • Attend annual education programs and perform other duties as assigned.Minimum Qualifications, • High school diploma or equivalent required, • BLS/CPR Certification required, • Up to one year experience, • Excellent communication skills and customer service skills., • Basic front desk, clerical or healthcare support specialist skills/experience, • Ability to work with clinical staff, works well under pressure, and multitask within a multidisciplinary team, • Commitment to the concepts of preventive health care and team approach to health care delivery, • Experience working with computers, • Experience with Microsoft Office applications., • Bilingual English/Spanish preferred, • Phlebotomy skills preferred #INDLP1 Powered by JazzHR B5KByRFWAL

Job DescriptionDescription: POSITION TITLE: Certified Medical Assistant DEPARTMENT: Family & Internal Medicine LOCATION: HOPE Clinic REPORTS TO: Certified Medical Assistant Team Lead or Assigned Supervisor EDUCATION: High School diploma or GED. Associates degree preferred WORK EXPERIENCE: 2 years or more in healthcare preferred SALARY RANGE: $15.00-$18.00/hour FLSA STATUS: Hourly – Non-Exempt POSITION TYPE: Full-Time POSITION REQUIREMENTS: Completion of a program of training for Medical Assistants is required; CMA or RMA is required or must obtain within 3-month probationary period LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. JOB SUMMARY: Certified Medical Assistant performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with healthcare practice staff to collect test samples, maintain patient records, explain common medical procedures to patients and assist in basic examinations under the direction of the licensed healthcare provider. They work as an integral part of the clinical teams across all medical specialties that HOPE Clinic offers to our patients. MAJOR DUTIES & RESPONSIBILITIES: • Competency in front desk, eligibility and check out procedures;, • Place patients in exam rooms, obtain history and vital signs, and document in the medical records;, • Able to assess patient appointment needs and able to identify the reason of the visit;, • Assist in the examination and procedures for patients with provider;, • Encourage new patients to provide appropriate documentation for vaccines or other medical records for their first visit (list of medication, provide previous doctor’s information to get medical records);, • Provide treatments as ordered such as aerosol treatments, immunizations, and injections;, • Assess medical and medical education needs of the patient and provide education as directed by provider;, • Discharge patients giving all patient documents and provider instructions;, • Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram;, • Learn and apply vaccine schedule accordingly to CDC recommendation based on doctor’s order;, • Know/learn how to use Immtrac2, • Provide translation assistance as needed;, • Triage patients in person and on the telephone;, • Answer telephone calls and messages within the same day;, • Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients;, • Keep patient exam rooms and nursing station stocked with supplies and organized;, • Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow;, • Follow-up on no show appointments as directed by providers;, • Work with other members and managers to implement daily duties and new programs as needed;, • Work with other clinical departments as needed to ensure adequate MA coverage for HOPE Clinic;, • Participate in performance improvement activities, staff trainings, and weekly team huddles;, • Report errors or issues promptly to supervisor;, • Maintain security of medical records and patient’s health information according to HIPAA standards;, • Order medical supplies as determined by inventory needs;, • Ensure that our patients get the best possible care while providing excellent customer service;, • Scan medical records as needed;, • Be flexible to provide coverage across different departments (e.g., OB/GYN/Pediatric/Adult, etc.);, • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;, • Minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred;, • CMA or RMA is required or willingness to obtain within 3-month probationary period;, • Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;, • Knowledge of Microsoft Office and be able to utilize the Internet;, • Able to use basic office equipment (e.g., computer, copier);, • Strong written and oral communication skills;, • Must be detailed oriented and able to handle multi tasks;, • Detail oriented and team player;, • Excellent customer service skills;, • Must be able to handle multiple tasks, complexity, and diversity of patients;, • Insurance and medical experience preferred. EDUCATION and/or EXPERIENCE: High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred. OTHER SKILLS and ABILITIES: • Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;, • Above average skills in language ability as well as public speaking and writing;, • Willingness to work in different department and/or travel to satellite sites to provide coverage;, • Must have good transportation and a valid Texas Driver’s license.

Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • Embrace the opportunity to work with a supportive team that champions collaboration and personal growth., • Enjoy the dynamic experience of serving multiple clinics, adding variety and excitement to your workday., • Build genuine connections with patients, offering personalized care that makes a real difference., • Conduct patient interviews to gather medical information and measure vital signs, weight, and height., • Accurately document patients' medical history, vital statistics, and test results in medical records., • Collect and prepare specimens such as blood and tissue for testing., • Assist physicians during examinations by providing instruments and performing tasks like injections and suture removal., • Ensure treatment rooms are clean and adequately stocked with supplies., • Administer medications as prescribed and document patient care accurately., • Engage with clients over the phone to discuss test results and health concerns., • Participate in programs like Hazard Communication and Accident Prevention to ensure OSHA compliance., • Contribute to the Performance Improvement Program and promote a respectful, collaborative environment., • Foster a team-based approach to care within the primary care medical home model., • Attend required safety training and stay informed about safety protocols., • Operate equipment safely and maintain work area according to Legacy and government standards., • Report safety concerns and implement control measures to ensure a safe environment., • Perform additional duties as assigned, always prioritizing patient and team well-being.Minimum Qualifications, • High school diploma or equivalent required., • BLS/CPR Certification required., • Up to one year experience., • Up to three years experience., • Excellent communication skills and customer service skills., • Basic front desk, clerical or healthcare support specialist skills/experience., • Ability to work with clinical staff, works well under pressure, and multitask within a multidisciplinary team., • Commitment to the concepts of preventive health care and team approach to health care delivery., • Experience working with computers., • Experience with Microsoft Office applications., • Bilingual English/Spanish preferred., • Phlebotomy skills preferred. Powered by JazzHR R7pfMdNXVN

Job DescriptionDescription: POSITION TITLE: Certified Medical Assistant DEPARTMENT: Family & Internal Medicine LOCATION: HOPE Clinic REPORTS TO: Certified Medical Assistant Team Lead or Assigned Supervisor EDUCATION: High School diploma or GED. Associates degree preferred WORK EXPERIENCE: 2 years or more in healthcare preferred SALARY RANGE: $15.00-$18.00/hour FLSA STATUS: Hourly – Non-Exempt POSITION TYPE: Full-Time POSITION REQUIREMENTS: Completion of a program of training for Medical Assistants is required; CMA or RMA is required or must obtain within 3-month probationary period LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. JOB SUMMARY: Certified Medical Assistant performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with healthcare practice staff to collect test samples, maintain patient records, explain common medical procedures to patients and assist in basic examinations under the direction of the licensed healthcare provider. They work as an integral part of the clinical teams across all medical specialties that HOPE Clinic offers to our patients. MAJOR DUTIES & RESPONSIBILITIES: • Competency in front desk, eligibility and check out procedures;, • Place patients in exam rooms, obtain history and vital signs, and document in the medical records;, • Able to assess patient appointment needs and able to identify the reason of the visit;, • Assist in the examination and procedures for patients with provider;, • Encourage new patients to provide appropriate documentation for vaccines or other medical records for their first visit (list of medication, provide previous doctor’s information to get medical records);, • Provide treatments as ordered such as aerosol treatments, immunizations, and injections;, • Assess medical and medical education needs of the patient and provide education as directed by provider;, • Discharge patients giving all patient documents and provider instructions;, • Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram;, • Learn and apply vaccine schedule accordingly to CDC recommendation based on doctor’s order;, • Know/learn how to use Immtrac2, • Provide translation assistance as needed;, • Triage patients in person and on the telephone;, • Answer telephone calls and messages within the same day;, • Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients;, • Keep patient exam rooms and nursing station stocked with supplies and organized;, • Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow;, • Follow-up on no show appointments as directed by providers;, • Work with other members and managers to implement daily duties and new programs as needed;, • Work with other clinical departments as needed to ensure adequate MA coverage for HOPE Clinic;, • Participate in performance improvement activities, staff trainings, and weekly team huddles;, • Report errors or issues promptly to supervisor;, • Maintain security of medical records and patient’s health information according to HIPAA standards;, • Order medical supplies as determined by inventory needs;, • Ensure that our patients get the best possible care while providing excellent customer service;, • Scan medical records as needed;, • Be flexible to provide coverage across different departments (e.g., OB/GYN/Pediatric/Adult, etc.);, • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;, • Minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred;, • CMA or RMA is required or willingness to obtain within 3-month probationary period;, • Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;, • Knowledge of Microsoft Office and be able to utilize the Internet;, • Able to use basic office equipment (e.g., computer, copier);, • Strong written and oral communication skills;, • Must be detailed oriented and able to handle multi tasks;, • Detail oriented and team player;, • Excellent customer service skills;, • Must be able to handle multiple tasks, complexity, and diversity of patients;, • Insurance and medical experience preferred. EDUCATION and/or EXPERIENCE: High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred. OTHER SKILLS and ABILITIES: • Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;, • Above average skills in language ability as well as public speaking and writing;, • Willingness to work in different department and/or travel to satellite sites to provide coverage;, • Must have good transportation and a valid Texas Driver’s license.

Job Description Dean's Professional Services is now hiring for qualified Prior Authorization Medical Assistant to work in the Houston Med Center for a large Healthcare Organization. Prior Authorization Medical Assistant Job Details: Schedule: Monday - Friday | 8:00 AM - 5:00 PM Location: Houston Med Center Starting Pay Rate: $20.00/ Hourly + (based on experience) Temporary to hire Responsibilities: • Process and submit prior authorization requests in a timely and accurate manner, • Verify insurance eligibility and benefits to support authorization requirements, • Communicate with providers, insurance companies, and patients to obtain necessary documentation, • Track and follow up on authorization statuses to prevent delays in patient care, • Maintain accurate records of all authorization activities in the system, • Assist with referrals and coordination of care as needed, • Support clinic operations when required, including rooming patients, taking vitals, and assisting providers, • Ensure compliance with payer guidelines, clinic policies, and regulatory standards, • High school diploma or equivalent required, • 2+ years experience with medication prior authorizations, referrals, or insurance verification required, • Strong knowledge of medical terminology and insurance processes

Job Description Join Injury Management Organization, Inc. as a Full-Time RN Case Manager in Houston, TX, where you can make a significant impact in the field of workers' compensation case management. This onsite/hybrid position offers an engaging environment that fosters innovation and excellence while allowing you to collaborate with a team dedicated to empathetic care. With a competitive salary range of $74,000 to $80,000, you will be recognized for your expertise and commitment. As an RN with a background in case management, you will find our focus on stewardship and accountability stimulating, ensuring that you have the resources to meet the needs of clients effectively. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, and Paid Holidays. We encourage forward-thinking professionals who value teamwork and are eager to create positive change in the lives of those we serve in the Houston metro area. Take your career to the next level while engaging in meaningful work within the health care industry. Injury Management Organization, Inc: What drives us IMO is a trusted managed care partner for both private and public enterprise with recognized experience in quality case management and positive injured employee outcomes. For over three decades our goal has been to provide industry leading customer service to our industry partners and their injured employees a goal that has allowed IMO to grow from Texas into multiple other states including Arkansas, Illinois, Oklahoma, and New Mexico. Your day to day as a RN Case Manager - Houston As a Full-Time RN Case Manager at Injury Management Organization, Inc., your primary responsibility will be to manage case management files for injured employees within the workers' compensation framework. You will maintain constant communication with all relevant parties to ensure continuous monitoring of progress and strict adherence to evidence-based guidelines. This role entails educating providers and facilitating a smooth return-to-work process, all while documenting proficiently in our case management software. You will develop comprehensive care plans in collaboration with physicians and a multidisciplinary team, acting as a crucial liaison for injured employees. Providing exemplary customer service, you will assist with specialist referrals and ensure optimal utilization of our provider network. Furthermore, you will coordinate closely with employers and claims adjusters to support effective return-to-work efforts, ensuring a seamless transition for all involved. Your leadership and dedication will drive positive outcomes in the lives of those you serve. Does this sound like you? To excel as a Full-Time RN Case Manager at Injury Management Organization, Inc., candidates must possess a robust set of skills and qualifications crucial for success in this dynamic role. A valid RN license and either a bachelor's or associate's degree in nursing are fundamental, complemented by a certification in case management, i.e., CCM, CDMS, COHN, etc. With a minimum of 5 years of nursing experience, familiarity with workers' compensation processes, and hands-on case management experience, applicants will be well-prepared to tackle the challenges of this position. Bilingual proficiency in English and Spanish is highly advantageous, enabling effective communication with a diverse client base. Additionally, strong organizational skills, attention to detail, and excellent interpersonal communication are essential for managing relationships with injured employees, healthcare providers, and employers. Candidates should demonstrate problem-solving abilities, empathy, and a commitment to upholding the values of integrity and stewardship while facilitating successful return-to-work outcomes. Knowledge and skills required for the position are: • RN license, • Bachelor's or associate's degree, • Case management certification, • 5+ years of nursing experience, • Workers' compensation experience, • Case management experience, • Intermediate-advanced computer skills Once an offer has been extended and accepted, the successful applicant will be required to undergo a background and drug screen.

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will

Experience in customer service, preferably in a healthcare or medical setting, is a plus. As a Customer Service Representative at GetixHealth, you will be responsible for ensuring that healthcare accounts are billed and paid both accurately and timely, based on client needs. Empathy and patience whe

Lead and coach a customer service team to meet quality and productivity goals. Partner with internal departments and clients to ensure top-tier service. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service d

Lead and coach a customer service team to meet quality and productivity goals. Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Apply now to take the next step in your healthcare career!.

As a Customer Service Representative at GetixHealth, you will be responsible for ensuring that healthcare accounts are billed and paid both accurately and timely, based on client needs. Experience in customer service, preferably in a healthcare or medical setting, is a plus. Empathy and patience whe

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service and/or sales experience preferred. Minimum of 6 months of customer service experience.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service and/or sales experience preferred. Minimum of 6 months of customer service experience.

No customer service representative experience required. Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

With over 50 years in the business, we strive to promote from within and create a positive impact for our team members and the many customers we serve!. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resu

Sells Life insurance products to customers. At United1 Protection Services, we understand the importance of financial security and knowledge for both families and businesses. Join our team of leaders at United1 Protection Services today and take the first step towards a brighter financial future.

With over 50 years in the business, we strive to promote from within and create a positive impact for our team members and the many customers we serve!. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resu

We're hiring a Part-time Customer Service Representative to join our Member and Provider Services team. This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back of

Demonstrate full mastery of advanced telephone customer service skills. High School Diploma/GED and at least 6 months of customer service experience. English/Spanish) Customer Service Representative positions.

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. We're hiring a Bilingual Customer Service Representa

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. Ability to listen to and understand customer needs.

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Customer Service Representatives (CSRs) are the primary point of contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. Although many of our customers have banking relationships, we believe that our c

We're seeking candidates who can maintain relationships with carriers and customers, provide exceptional customer service to customers and carriers, solve customer and carrier problems and help resolve issues. Advance Services, Inc is seeking Customer Service Representatives to join our team with le

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - P

The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sell Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimat

Willing to consider candidates in the Fairfield office as a Customer Service Representative I with customer service/call center experience. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II. Minimum three years of customer service experienc

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

In our fast-paced team environment, you will partner with our customers and Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships. Customer Service Representative. We are hiring a full-time creative, resourceful customer service repres

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Strong communication and customer service skills. We are seeking a member service representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through p

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Servi

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - P

Titan Technologies is hiring multiple bilingual (English/Spanish) Customer Service Representative positions, based in Houston, Texas, supporting the United States Citizen and Immigration Services (USCIS) where you'll field highly sensitive calls from applicants regarding their immigration status. If