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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    hace 23 días
    Jornada completa
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Front of House Team Member
    Front of House Team Member
    hace 1 mes
    $16–$25 por hora
    Jornada completa
    Manhattan, New York

    Do you love tea, people, and creating beautiful moments? We are seeking a Front Desk Ambassador to embody our brand's warmth, grace, and energy, making every guest feel welcome the moment they step in. We are a new-generation premium bubble tea brand bringing authentic tea craftsmanship to New York. Every detail in our shop reflects our belief that tea is more than a drink; it’s an experience. Your Role • Be the face of our shop by greeting guests and taking orders., • Represent our brand’s quality and culture with confidence and kindness., • Assist during busy hours and help maintain an inviting space. Responsibilities • Greet every customer with warmth and professionalism., • Handle orders accurately and efficiently., • Maintain a polished and welcoming counter environment., • Collaborate with team members for smooth operations., • Embody our brand’s aesthetic and service values., • Offer tasting samples to customers. You’re a Perfect Fit If You: • Are fluent in English (Mandarin is a strong plus)., • Have a friendly, approachable personality with a natural sense of presentation., • Care about customer experience and attention to detail., • Enjoy being part of a fast-paced, team-oriented environment., • Are reliable, positive, and motivated to grow with us., • Have prior experience in the food and beverage or hospitality industry. Perks • Competitive hourly pay & daily staff drinks., • Supportive, friendly team atmosphere., • Opportunities for advancement as we expand., • Be part of redefining modern tea culture in NYC. If you take pride in your presentation, love connecting with people, and want to be part of something stylish and meaningful, we’d love to meet you.

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