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Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-BW1

Job DescriptionDescription: Job Summary: The Print Production Assistant supports the Marketing Communications team by coordinating print production, managing project workflows, and assisting with print-related administrative tasks such as inventory tracking and report generation. This role is essential for ensuring accurate and timely delivery of materials for internal departments, external partners, and client-facing initiatives. Ideal candidates are detail-oriented, adaptable, and able to manage multiple priorities independently while providing exemplary customer service. Primary Duties and Responsibilities: The following outlines key duties typically assigned to this role, though it is not an exhaustive list. Responsibilities may evolve based on team needs and business priorities. Additional tasks may be assigned as appropriate. Reasonable accommodations will be made to support individuals with disabilities in performing essential functions of the job. · Coordinate internal print production and determine when outsourcing is needed based on volume and timing. · Edit and prepare production files, including print ready layouts. · Perform light design work using Adobe Creative Suite (InDesign, Illustrator, Photoshop). · Print, bind, assemble, and organize promotional or client-facing materials. · Assist departments without onsite staff by fulfilling print requests and offering walk-up support. · Track and confirm pickup of printed materials; follow up on unclaimed items. · Conduct weekly inventory of paper and printing supplies and reorder as needed. · Serve as internal point of contact for the Konica Minolta printer—manage updates, troubleshoot issues, and provide best practice guidance. · Monitor incoming requests (3x/day) via SmartSheet, HappyFox, or other workflow tools. · Flag overdue tasks, follow up on bottlenecks, and help ensure deadlines are met. · Maintain task tracking systems (daily to-do lists, weekly rush reports, monthly production summaries). · Generate production reports (e.g., rush rates, on-time delivery stats, and job trends). · Coordinate approval workflows for new material requests. · Support onboarding by educating new hires on print request processes and tools. · Final proof collateral (flyers, presentations, booklets) before print. · Assist with miscellaneous administrative projects (e.g., renaming files, updating order forms, organizing shared folders). · Help troubleshoot issues during print production (paper jams, network errors, last-minute requests). Type and Scope of Supervisory Responsibilities: None Requirements: Work Experience Required for this Job: • Previous experience in print/document production is preferred; however, consideration for experience within a position that required significant multi-tasking, coordination of rushes, ability to rotate workflow calmly and without stress., • Proficiency with Microsoft Office Suite (Excel, Teams, Word, PowerPoint)., • Familiarity with Adobe Creative Suite (especially InDesign) is a plus but not required., • Willingness to learn is essential., • Excellent organization, communication, and time management skills., • Strong attention to detail and ability to manage multiple deadlines simultaneously., • Able to troubleshoot minor printer/network issues (paper jams, toner errors, connectivity)., • Comfortable using online file-sharing and workflow platforms., • Proven experience tracking project progress and following up professionally with team members., • 1–3 years of relevant administrative, high-workflow / multitasking, or print/marketing support experience., • Previous experience in print/document production is preferred; however, consideration provided for experience within a position that managed high-traffic requests with strong communication and customer support. Skills and Qualifications: • Prior experience in document editing, office administration, or workflow coordination is helpful but not required., • Ability to work independently and communicate clearly across departments., • Willingness to perform hands-on print tasks and respond to last-minute needs with a calm, get-it-done attitude., • Excellent attention to detail and commitment to quality., • Strong organizational and time-management skills; able to prioritize and meet tight deadlines., • Proficiency in MS Office (MS Excel, MS Teams, and MS PowerPoint, in particular)., • Proficiency in or ability to learn new software (InDesign, Excel, Word, Beautiful.ai)., • Working knowledge of office equipment, like printers and copier machines., • Excellent time management skills and the ability to prioritize work., • Attention to detail and problem-solving skills. Excellent written and verbal communication skills., • Superior customer service., • Experience with online file sharing and project management platforms. Education Required for this Job: · This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. for the employee’s work location. Occasional evening and weekend work may be required as job duties demand. · This is a seasonal position. Employment will be in effect from September until December 31, 2025. Travel: · Travel is not commonly required for this job but could occasionally be required. Physical Abilities Required for this Job: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. · While performing the duties of this job this individual is regularly required to stand for extended periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, manage paper boxes, assembling print for shipping, and delivering to the front desk – typically 20lbs or less. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. Mental Abilities Required for this Job: · The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write. · Ability to multi-task, handle rush requests professionally and support adjusting workflow and priorities without stress. NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Job DescriptionThis is an onsite position in North Little Rock, Arkansas Compensation: $15/hr Hours: M-F, flexible up to 29 hours per week PURPOSE: We are looking for an Operations Center (OC) Engineer Intern. The OC Engineer Intern works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests. RESPONSIBILITIES: • Serve as the first point of contact for clients seeking technical assistance over the phone or email, • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by clients., • Walk the client through the problem-solving process, • Provide accurate information on IT products or services, • Record events and problems and the resolution in ticketing system, • Follow-up and update client status and information, • Escalate unresolved issues to the appropriate internal team, • High school diploma or GED equivalent required, • Ability to pay attention to details, • Written and oral communication skills, • Ability to prioritize and execute tasks in a fast-paced environment, • Willingness to take on new challenges and build on current skills, • Analytical and conceptual thinking skills, • Ability to multi-task and be a self-starter, • Ability to check all technical material for consistency and accuracy At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: • Committed to Client Success: Our actions and our words always align with the best interest of the client., • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions., • Integrity: We are unquestionably committed to doing the right thing even when it is hard., • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. 9LM8DCjbla

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email . #LI-BW1

Job Description GENERAL DESCRIPTION OF POSITION The Operations Specialist is an integral part of GTEC. The Operations Specialist is responsible for maintaining the GTECs data systems and providing program support. This position will enhance the operational procedures, systems, and principles across GTEC by (1) Data Management and (2) Program Support. The Operation Specialist must uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management. ESSENTIAL DUTIES AND RESPONSIBILITIES DESCRIPTION Data Management Manage Goodwill’s data management system for current and former students (I.e. caseworthy). Oversee and submit data for grants for GTEC programs. Manage and oversee alumni outcome data. Manage enrollment data for all GTEC programs. Other duties as assigned Program Support: Identify potential funding streams for program participants to access offerings at The Academy. These can include federal, state and grant funding opportunities. Create and submit purchase orders for GTEC programs. Frequently travels statewide to Goodwill locations to provide training and support to clients and students (I.e. CPR, Mental Health 1st Aid, etc). Regularly engage with business leaders statewide to identify workforce needs and to be an ambassador for the programs that are offered within The Academy, as well as all other Goodwill Mission programs. Monitor and ensure that each Academy location meets established revenue and expense goals to ensure sustainability of the model. Assist with Recruitment and Retention for GTEC. Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. CRITICAL THINKING SKILLS Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License Dependable transportation Insurable Ability to travel frequently in-state and out-of-state with occasional overnight stays. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Bachelor’s or master’s degree SOFTWARE SKILLS REQUIRED Advanced: Contact Management Intermediate: 10-Key, Alphanumeric Data Entry, Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing MENTAL DEMAND Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved. PUBLIC CONTACT Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization. EMPLOYEE CONTACT Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and help desk. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. ADDITIONAL INFORMATION Bachelor's degree and Valid Arkansas Driver's License required. Company DescriptionCompany Values - ICARE Integrity – We operate in an open, truthful environment and strive to meet the highest ethical standards. Collaboration – We achieve and deliver our mission together. Attitude – We serve with humility and passion and act for the good of the organization. Respect – We treat all people with dignity and respect. Explore – We explore continuous improvement, bold creativity, and change.Company Values - ICARE\r\nIntegrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.\r\nCollaboration – We achieve and deliver our mission together.\r\nAttitude – We serve with humility and passion and act for the good of the organization.\r\nRespect – We treat all people with dignity and respect.\r\nExplore – We explore continuous improvement, bold creativity, and change.

Job Description Our mission is to help individuals live the best lives possible through better health and inclusion in a positive community! Job Description 10 Fitness Personal Trainers are expected to uphold and deliver the 10 Fitness member experience while conducting personal training sessions with clients during one-on-one and/or group sessions. 10 Fitness Personal Trainers should be committed individuals who are patient and resilient. They should be honest, enthusiastic about helping others and have a strong desire to make a difference. All team members will contribute to running a clean, friendly and well-maintained club, execute the team member basics of being on time and complying with company policies. The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner. Member Experience: • Demonstrate the proper and safe use of strength training and cardiovascular equipment, • Ensure that all members are following the member rules while in the club, • Assist management with performing 30-minute training assessments for new members, • Complete PT goal assessment/Par-Q prior to training new clients, • Hand off to Management after training with a recommended training program, • Help clients meet fitness objectives by coaching and encouraging them through personal training sessions, • Encourage and schedule clients to participate in Level 10, • Create individual programming for clients that cannot participate in Level 10, • Support clients’ nutritional needs to encourage success, • Generate client progress reports with accurate measurements and fitness testing (completed every four to six weeks), • Establish and maintain a positive and professional working relationship with members and clients, • Help non-PT clients with their workouts and build relationships with them via walking the floor during time outside of training clients and offer members a fitness assessment, • Help assist the front desk in assisting members by checking members in, selling retail items at the POS, setting massage chairs and tanning beds, and answering the phone, • Maintain a respectful and professional attitude with all company employees Club Cleanliness and Safety: • Ensure the training area is clean and well-organized during shift, • Perform routine safety checks during assigned shift; follow up with management if there are any concerns, • Re-rack equipment and weights and clean equipment as needed Expectations: • 75% of a trainer’s time should be spent training clients or prospects by 90-day mark of employment, • All personal training clients should be participating in at least 1 Level 10 per week, • Client weigh ins and measurements should be taken and recorded every 4 to 6 weeks, • 30% of fitness assessment prospects should purchase personal training, • 100% of non-training time should be spent developing relationships to increase clientele, creating programming for clients that cannot participate in Level 10, helping the front desk with customer service, cleaning, and re-racking weights, • Trainers should be on time and ready for all training sessions 100% of the time, • Trainers should learn and practice all 10 Fitness core values by 90-day mark of employment Certification / Experience: • 10 Fitness approved personal training certification required, • CPR/AED certification required, • Course work in physical education, nutrition, physiology, and exercise science is preferred, • Certified in MX4-Level 10 Educational Level: • High School Diploma or GED required, • College degree in Kinesiology, or related field is highly preferred Physical Requirements: • This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate, • Employee must occasionally lift and/or move up to 50 pounds Work Environment: • Employee may be regularly exposed to moving mechanical parts while performing duties of this job, • Employee may be exposed to higher volume levels of noise while in this environment Compensation: Personal Trainers are paid per training session in addition to being paid hourly. 10 Fitness uses a tier system to determine trainers’ pay rates. Tier advancement is based on monthly session count, performance appraisal scores, tenure with the company, and training experience. Below are the pay rates associated with each training tier (6 tiers total). Novice 1 Novice 2 Intermediate Advanced Elite Master Hourly Rate $13.00 $13.25 $13.75 $14.00 $14.50 $15.00-$18.00 30-min Session $5.00 $5.00 $6.00 $6.50 $7.00 $8.00 60-min Session $10.00 $10.00 $12.00 $13.00 $14.00 $16.00 This job description intends to describe the general nature and level of work being performed by the people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. PI6b15667a4052-25405-38292224

Job Description Join Our Team at True North Group! Position: Entry-Level Sales Agent Number of Openings: 1 Territory Role Available Start Your Career with True North Group If you're ready to stop clocking in and start leveling up, welcome to True North Groupa company built around protecting families, growing leaders, and unlocking potential. We partner with small business owners to bring world-class supplemental benefits to their employees, and we're looking for energetic, coachable individuals to help us expand. We want you to provide real conversations that make a real difference. This is a ground-floor opportunity for those ready to hustle, learn, and grow into something more. What You'll Be Doing As a Sales Agent, you'll work face-to-face with business owners and employees in your area. This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role will include: Setting and attending appointments with small businesses Presenting supplemental benefit packages to employees in group settings Helping individuals select the right coverage for their needs Following up with clients and providing ongoing support Using CRM tools to track your progress and set goals Plugging into a structured, supportive team culture What You'll Get At True North Group, we reward hustle with real benefitsnot just promises. You can expect: Weekly Draw Pay with commission and bonuses Day-One Training and ongoing mentorship Incentive Trips, Stock Bonuses, and Weekly Recognition Career Advancement Paths into Leadership and Training A Team That Invests in Your Personal Growth What We're Looking for We don't require sales experience, just the right mindset. We train the skills, you bring the energy. We're looking for someone who is: Comfortable talking with people Motivated by growth, achievement, and team wins Positive, coachable, and adaptable A fast learner who can follow systems and plans Willing to get licensed in Health & Life insurance within 30 days -we reimburse the fees and support your preparation. Extra Credit If You've Got: Bachelor's degree or associate's degree recent graduates welcome. 2 years customer service or hospitality experience A background in sports, leadership, or team-based environments Entrepreneurial drive or interest in business ownership This Isn't Just a JobIt's a Launchpad If you're looking for a "clock-in, clock-out" job, this isn't it. But if you want to grow, get paid what you're worth, and be part of something that matters then you're in the right place. Apply now, and let's get you started.

Job Description Interested applicants should submit a cover letter, resume, and a completed application. JOB SUMMARY The IT Help Desk Technician is a technology professional who provides technical support and assistance to customers, whether in phone, in person, or with remote tools for Rock Region METRO. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. KEY SUCCESS FACTORS • Professional, knowledgeable, and friendly representation of METRO, • Timely answering of all incoming requests, • Serves as the first point of contact for customers seeking technical assistance., • Performing remote troubleshooting through diagnostic techniques and pertinent questions., • Successful, thorough resolution of customer problems, • Determining the best solution based on the issue and details provided by customers., • Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision, • Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives.ESSENTIAL FUNCTIONS, • Demonstrates strong technical knowledge and troubleshooting skills., • Communicates effectively to understand the problem and explain its solution., • Customer oriented and patient to deal with difficulties., • Document incidents, requests and resolutions using a helpdesk ticketing system., • Troubleshoot desktops, laptops, mobile devices, printers, and other peripheral equipment., • Escalate unresolved issues for higher-level support or system administrators., • Create and maintain manuals for technical documentation and training guides., • Identify and recommend improvements to IT support procedures., • Set up and configure new user accounts, workstations and peripherals., • Perform basic administration of active directory and Office 365., • Manage user accounts for applications., • Associates degree in IT, Certifications, or relevant field with 1+ year experience., • Tech savvy with working knowledge of office automation products, databases, and remote control., • Ability to quickly learn new software systems., • Familiarity with how to trouble-shoot technology-related problems., • Previous help desk or customer support experience., • Skilled in determining when a situation requires escalation., • Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision., • Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives., • Knowledge of Rock Region METRO’s mission and operations., • Knowledge of basic computing skills and customer service software., • Ability to work independently within a collaborative environment and support coworkers when needed., • Ability to prioritize tasks in a high-call-volume, ever-changing, fast-paced environment., • Ability to immediately respond to directions., • Ability to lend an empathetic ear, combined with an agency perspective., • Ability to maintain a calm, polite demeanor when speaking to disgruntled customers., • Ability to submit complete, accurate and timely reports., • Strong problem-solving and analytical skills., • Skilled in professional, tactful, and diplomatic interpersonal communication., • Excellent verbal communication and listening., • Skilled in reasoning., • Skilled in demonstrating compassion for others., • Ability to work on-call, or weekend availability as needed.DIRECT REPORTS Starting $16.83-$21.63 per hour BENEFITS Eligible for employer paid health insurance, dental insurance, vision insurance, employer paid life and disability insurance, paid sick, paid vacation, paid holidays, 457(b) deferred compensation. EMPLOYER STATEMENT METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Powered by JazzHR sKAT3mRrXH

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Previous help desk or customer support experience. The IT Help Desk Technician is a technology professional who provides technical support and assistance to customers, whether in phone, in person, or with remote tools for Rock Region METRO. Document incidents, requests and resolutions using a helpde