CHIEF OPERATING OFFICER (COO), The Children's Institute of Pittsburgh
hace 2 días
Pittsburgh
Job Description As the leader in comprehensive care and education in southwest Pennsylvania, The Children’s Institute of Pittsburgh stands beside children, young adults, and families with complex needs—guiding them through life’s challenges with expertise, compassion, and unwavering support. The Organization For more than 120 years, The Children’s Institute (CI) has served the complex needs of children, young adults, and their families with comprehensive, expert[JV1] care to help every child and family discover and realize their potential. Its history is steeped in the thousands of lives they’ve transformed, thanks to team members who bring their expertise, dedication, and experience to the children and families they care for every day. Today, The Children’s Institute helps more than 7,400 individuals reach their full potential and lead their best lives. Simply said, their mission is: To Heal. To Teach. To Empower. To Amaze. The breadth and depth of services are unmatched: • The Day School: Students, from ages 5-21 have complex needs yet enjoy the highest quality education, along with transition and therapy services, state-of-the-art classroom technology, and innovative facility features., • Applied Behavior Analysis (ABA) and Autism Services: Centered around evidence-based practices, CI provides 1:1 and group therapies, including parent training, collaborative speech, occupational, and physical therapies., • Behavioral Health Services: With both in-person and telehealth options available, CI’s teams build custom therapy plans to foster growth for children, their families, and in group therapy sessions., • Early Intervention: CI offers the highest quality, in-home care for children from birth to three years old at no cost to families. Physical, occupational, and speech therapies, among others, are provided., • Family Support Services: With permanency as the focus, CI’s services nurture, support, and maintain the family. Most in-home services require county referrals. To learn more about CI’s inspiring story, innovative therapies, and compassionate care, watch “Hope and Healing,” a recent documentary produced by WQED in Pittsburgh, by visiting or visit their website at . The Opportunity The Children’s Institute seeks a Chief Operating Officer (COO) who will translate strategic vision into actionable operations, ensuring organizational and programmatic excellence, efficiency, and effectiveness. An essential member of the leadership team, the Chief Operating Officer will play a pivotal executive and accountable role in providing leadership and management of daily program operations of The Children’s Institute. Reporting to the President and CEO, the COO drives organization-wide operational strategy, performance management, and organizational effectiveness, all in alignment with strategy and vision set by the Board of Directors, leadership team, and the President & CEO. By providing oversight and strategic alignment of all programs in an effective, integrated process to maximize program efficiency, the COO will maintain a culture of positivity, growth, and accountability. The COO will be a strong manager, able to balance the organization’s family-focused mission and strategies while overseeing operational and managerial needs. In collaboration with the President & CEO, the leadership team, and the Board of Directors, the successful candidate will oversee implementation of the strategic plan, build new partnerships to grow and sustain the organization, and provide effective oversight to programmatic areas that support growth. With an eye toward continuous improvement, the COO will work to bring staff into closer collaboration and to increase communication organization-wide, as well as to ensure policies and procedures are codified. The COO is primarily responsible for the following: Operational Oversight & Leadership • Assures the Children’s Institute effectively achieves its mission by providing leadership to the team. This includes day-to-day operations, staff supervision, and strategic execution., • Provides leadership and guidance to project teams, ensuring efficient execution and delivery of high-quality outcomes and appropriate prioritization and alignment of strategic initiatives., • Facilitates cross-functional collaboration, directs project workflows, and fosters accountability and cohesion among the leadership team. Acts as an integrator across the organization., • Provides oversight for programmatic areas, including policies and procedures required for the provision of excellent service delivery models., • Establishes clear guidelines and standards to streamline processes and ensure consistency and excellence across program areas., • Evaluates departmental and program needs and makes recommendations for budget, staffing, equipment, space, and other needs in a fiscally responsible manner., • Drives programs to incorporate best practices and evidence-based models of service delivery. Establishes and monitors key performance indicators including client feedback to foster a client-centric culture across the organization., • Ensures service delivery adheres to high standards and best practices in alignment with CI’s quality assurance program, organizational policies, regulations, and industry standards., • Collaborates in regular reviews and audits, using actionable insights to drive continuous improvement in service outcomes., • Evaluates departmental and program needs and makes recommendations for budget, staffing, equipment, space, and other needs in a fiscally responsible manner., • Participates in plans for marketing programs and services, managing growth in areas defined in the strategic plan, and fostering positive referral relationships., • Under the CEO’s guidance, explores potential joint ventures, mergers, and acquisitions to expand the organization's reach and capabilities., • In partnership with CIO, supports the implementation of creative technological solutions that improve program accessibility, user experience, and overall outcomes., • Actively participates in Board of Directors meetings, providing operational performance updates and insights to ensure alignment. The Children’s Institute seeks a humble and mission-driven leader with a deep compassion and pride for the work The Children’s Institute provides to children and families. A master implementor, the ideal candidate brings deep experience leading complex organizational change, driving culture transformation, and building high-performing teams. The COO will serve as a unifying force across the organization, strengthening internal alignment. Resilient and adaptable, the COO will apply visionary leadership, effective communication, adaptability, problem-solving skills, and strategic thinking to carry out duties and foster teamwork throughout the organization. This position requires a confident, emotionally intelligent, forward-focused leader who has significant history and demonstrated experience in innovation and program development, project management, and ability to collaborate with diverse stakeholders. A breadth of experience in healthcare, pediatrics, social services, autism services, and educational programming will be instrumental to this position. The successful COO will be motivated by change and have a track record of implementing systems, organizational structures, and processes to achieve organizational goals. Prior experience in a pediatric-focused organization is strongly preferred. An active listener with a vested interest in team building, the new COO will lead with grace and foster a positive work environment that excites and motivates staff to serve. All candidates should have exceptional and proven experience in nonprofit management, leadership, relationship management, and organizational change management, as well as possess a combination of the following skills and attributes: • Passion for and commitment to The Children’s Institute’s vision, mission, and children and families served., • Educational background and work experience aligned with the requirements of the position., • Deep experience with program development, oversight and evaluation, preferably in a nonprofit or healthcare setting., • Past success working collaboratively with partners, including but not limited to philanthropic leaders, like-minded organizational partners, and a strong Board of Directors., • Demonstrated success in creating and promoting a diverse, inclusive, and respectful workplace environment that encourages growth and retention. A working style that is transparent, encouraging, and collaborative., • An adept team-builder who can tackle culture, remove siloes, and gather staff towards a unified vision, particularly in complex and dynamic organizations., • Possesses resilience that is unbothered by unexpected challenges or setbacks., • Evidence of continuously seeking opportunities for different and innovative approaches to addressing organizational problems and challenges., • Commitment to quality programs and data-driven program evaluation. Ability to develop, analyze and speak to business performance and metrics, particularly in a healthcare setting., • Financial acumen that extends to evaluating financial performance of the organization with regards to long-term operational goals, budgets, and forecasts., • High level of interpersonal and communication skills, with a track record of building strong relationships with a diverse group of individuals at all levels. Can build consensus for ideas and can be effective in navigating sensitive topics., • Values an inclusive work environment and can demonstrate cultural competence., • Capable of maintaining the highest standards of ethics and personal integrity. Performance Objectives In the near term, the new Chief Operating Officer will continue to deliver outstanding outcomes while successfully addressing the following in the first 6-12 months: • Become immersed in the programs and people of the Children’s Institute with particular attention paid to processes, policies, and efficiency., • Collaborate with CEO to enhance operational efficiency and cross-functional coordination., • Assess program budgets with CFO and program leaders to ensure fiscal responsibility and overall financial health. Compensation & Workplace Environment As the operational leader of The Children’s Institute, the COO will work full-time in the offices of the main campus, located in Squirrel Hill, frequently traveling to locations in Allegheny, Beaver, Butler, Washington, and Westmoreland counties. The position offers a competitive salary range of $225,000 - $250,000 with executive level benefits that include healthcare, time-off, retirement and a host of progressive and generous offerings. How to Apply The Children’s Institute has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at . Please direct all inquiries related to this position to Nonprofit Talent, and do not contact the Children’s Institute. Resume, position-specific cover letter, and salary expectations can be uploaded via this web portal. APPLICATIONS ARE DUE BY 5PM ON OCTOBER 27th, 2025 Powered by JazzHR 9otckxl4jY