Housing Navigator Assistant
hace 2 años
Anaheim
Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Maintain accurate and up-to-date client records, ensuring confidentiality., • Assist with follow-ups and tracking required documentation., • Prepare reports, case notes, and other documents, as needed, to support the programs goals and compliance.Collaboration:, • Coordinate with the housing team to ensure clients receive comprehensive support., • Participate in team meetings, trainings, and outreach activities to improve service delivery.Outreach and Advocacy:, • Assist in organizing community outreach events and informational sessions on housing resources., • Advocate for clients housing needs with external agencies and housing providers.Client Support:, • Assist clients in completing housing applications, gathering required documentation, and understanding eligibility requirements, as needed., • Provide information and referrals to community resources, emergency housing, and financial assistance programs.Other, • Other duties as assigned or required to fulfill the mission of Sacred PathExperience & Qualifications, • 1-2 years of experience in social services, housing assistance, or case management support., • Knowledge of local housing resources, public assistance programs, and tenant rights., • Ability to work independently and as part of a team in a fast-paced environment.Education, • High school diploma or GED required, • Deliver exceptional customer service to clients and their families, addressing inquiries, concerns, and complaints in a timely and compassionate manner., • Resolve any issues related to patient care or service delivery and escalate matters as necessary.Communication/Interpersonal Skills, • Interact with people in a professional and respectful manner, both verbally and in writing., • Some key skills in this area include active listening, clear verbal/written communication, empathy, compassion, cultural humility, conflict resolution, problem-solving, collaboration, time-management, advocacy, resilience, adaptability and adhering to ethical standards such as confidentiality.Technology Skills, • Must be able to use a computer or laptop to complete needed tasks for a job., • Excel, Word, Google Workspace (Sheets, Docs), iPad, electronic health record., • Utilize technology tools for virtual meetings., • Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy., • Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices., • Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors, keeping in mind the primary purpose of client care and safety., • Possess cultural awareness and sensitivity, • Demonstrate proficiency in the essential job duties and responsibilities, consistently meeting or exceeding performance targets and quality standards.Other Requirements, • Eligible to work in the United States, • Pass fingerprint clearance, • Maintain annual negative TB test results on file, • Pass a post-offer drug test, • Possess and maintain a reliable vehicle with valid CA drivers license and active auto insurance, • Available to work evenings and weekends, as needed, • Willing to travel, as needed (travel time could range from 30 - 40%) Flexible work from home options available.