Host & Hostess jobs in Montgomery, AlabamaCreate job alerts

Job Description As a member of our hospitality team, the Host's main job is to create a welcoming dining experience for guests by providing excellent customer service. The Host will greet guests warmly, follow etiquette guidelines, and quickly address any complaints. The Host will also attend menu training to stay informed about current offerings, set up the dining area, and be present at the door to greet and direct guests to their tables. A key part of this job is managing dining reservations and helping with special services or arrangements. Key Components of the role will include: • Ensure guests feel valued with a friendly welcome upon arrival., • Keep the dining area clean, organized, and inviting., • Greet and direct guests, accommodating their seating preferences., • Efficiently handle reservations, providing timely updates on availability., • Assist guests with special arrangements for a memorable experience., • Address any guest concerns promptly during their dining experience., • Quickly clear and reset tables to maintain efficient service., • Contribute to the cleanliness and efficiency of the dining area. This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the dining experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve. As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include: • Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs., • 401(k) plan with generous matching contributions to help you secure your financial future., • Competitive salary that reflects your skills and dedication., • We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings., • Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.

Job Description Job Summary: The Host/Hostess will ensure guests receive a memorable experience by providing a warm welcome and fond farewell to guests. Supervisory Responsibilities: • None. Duties & Responsibilities: • Ensuring that checklists, requisitions, and proper Hostening and closing functions are being completed each shift., • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees., • Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices. (eg. ServSafe, Responsible Vendor), • Promptly punch into the timecard machine and immediately begin my shift and work as directed by the supervisor., • Ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell., • Recording Guest Preferences into Open Table., • Upsell products to guests to ensure hotel financial profitability., • Ensuring that all steps of services as outlined in training materials are being followed on a daily basis., • Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties., • Ensure that all standards and hotel cash handling procedures are met., • Solicit feedback from guests concerning the service and food & beverage offerings in all outlets., • Operate POS system to input guest orders., • Maintain a clean and organized work area., • Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items., • Educate all customers on our products and services., • Responds proactively to prevent customer service situations by anticipating guest needs., • Answers telephone in a courteous and friendly manner, including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders., • Reports all defects, employee accidents or potential guest hazards to the manager on duty through our SOP., • Informs the manager on duty of any operational inconsistencies., • Ensure that proper rotation of servers is happening so that 1. The kitchen is not overwhelmed and 2., • Servers are not being double seated by following our in-house pacing guide., • Ensure servers are aware of their diners for the specific meal period by referencing Open Table and Venga., • Walk with guests at all times., • Ensure that guests with packages or credits are properly identified to servers., • Ensure all birthdays/anniversaries or special occasions are being recorded and communicated to both FOH and BOH staff., • Excellent written and verbal communication skills., • High levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems., • Excellent organizational skills and attention to detail., • Ability to work under pressure and deal with stressful situations during busy periods. Education & Experience: • High school diploma or equivalent is required., • Prior hospitality and/or barista experience preferred. Physical Requirements: • Prolonged periods of walking, standing, and sitting., • Must be able to lift up to 50 pounds at times. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.