RECEPTIONIST | ALL LOCATIONS
24 days ago
Montgomery
Job Description Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment. Job Duties: • Prepare clinics in advance for upcoming physician schedules., • Check for errors in scheduling on your clinic schedule., • Print physician clinical schedule and surgery schedule for the clinical staff 30 minutes after each clinic., • Change patient statuses appropriately within the EMR and Clearwave systems., • Clear canceled, rescheduled, and no-show patient superbills daily., • Import patient medical information from the patient portal and pharmacies when available., • Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect., • Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk., • Verify all patient information from Clearwave to the EMR system each time the patient checks in., • Obtain a complete update of the patient’s medical history every 12 months., • Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them., • Collect, count, and turn in any monies collected and appropriate receipts to the safe daily., • Count and record totals for the change bag after using and at the end of the day after returning to the safe., • Communicate with your supervisor when voided payments are needed and turn in all voided receipts from Clearwave to your supervisor., • Clear all flags and tasks in Clearwave at the end of each clinic., • Close the Clearwave money journal every morning and turn in to accounts receivable representative., • Coordinate physical therapy scheduling., • Coordinate patient referrals to outside facilities for consults with the Medical Records department., • Schedule follow up appointments within the practice or consults within the practice., • Send prescriptions electronically to patient selected pharmacies., • Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc., • Place labs in the appropriate bin for pickup, and call or text outside agent for pickup., • Dispose of patient records in the correct receptacle daily., • Call appropriate agencies for assistance in case of emergency., • Relay messages to physicians when necessary to complete patient requests., • Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise., • Print payment charge detail reports when requested by patients and explain charges when necessary., • Direct walk-in patients to the correct department or facility or register and schedule appointments when needed., • Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor., • Sanitize and clean iPads, Kiosks, and your work area during down time., • Follow appropriate dress code presenting a professional and cohesive image., • Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time., • Turn in all time off requests to your supervisor in a timely manner., • Work with the Insurance Department to set up payment arrangements with patients when necessary., • Work with the Medical Records department with scanning, filing, or any task assigned or requested., • Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment., • Cross-train to check-out or check-in when scheduled by your supervisor., • Comply with all HIPPA rules when dealing with patients and patient information., • Stay late until all patients have been checked out and/or the doors lock., • Participation in facility meetings and activities when scheduled.